Field Service Engineer
1 day ago
Nottingham
FIELD SERVICE ENGINEER - PERMANENT POSITION We are currently recruiting for a hands-on Field Service Engineer to support the deployment, maintenance, and optimization of an advanced vision-based Real-Time Location System (RTLS) across customer sites throughout the UK logistics sector. This customer-facing role combines installation, commissioning, fault finding, and ongoing technical support for cutting-edge AI-powered camera systems designed to improve operational safety and productivity in industrial environments. As a Field Service Engineer, you will work directly on customer sites, carrying out equipment installation, system configuration, diagnostics, preventative maintenance, and troubleshooting activities. You will act as a key technical contact for customers, ensuring systems operate reliably while delivering a high standard of service and support. The role offers exposure to advanced technologies including computer vision, AI-driven tracking systems, industrial networking, and safety solutions. You will work closely with internal engineering, product, and commercial teams, providing valuable field feedback to support continuous product improvement. This is a varied and highly practical role involving regular UK travel, customer interaction, and opportunities for long-term technical development as the business continues to grow. Key Responsibilities: β’ Install, configure, test, and commission RTLS hardware and software systems at customer locations., β’ Carry out on-site fault finding, diagnostics, and repairs to ensure maximum system uptime., β’ Provide first-line and second-line technical support to customers both remotely and on-site., β’ Perform preventative maintenance, system health checks, and performance optimisation activities., β’ Support customer training and handovers following installation and commissioning., β’ Work closely with customers to resolve technical issues quickly and professionally., β’ Assist with system upgrades, software updates, and configuration changes., β’ Complete service reports, installation documentation, and technical records accurately., β’ Support technical demonstrations and occasional trade show or customer event activities., β’ Collaborate with engineering and product teams to escalate recurring issues and provide field feedback., β’ Ensure all work is completed in line with health & safety and site compliance requirements., β’ Travel regularly across the UK to support customer sites as required. Skills & Qualifications: β’ 2+ years of experience in a Field Service Engineer, Service Technician, Installation Engineer, or similar technical role., β’ Degree, HNC/HND, apprenticeship, or equivalent qualification in Engineering, Electronics, Electrical Engineering, Mechatronics, or a related discipline., β’ Strong hands-on electrical, electronic, or electro-mechanical troubleshooting skills., β’ Experience working with industrial systems, CCTV/camera systems, networking, automation, or related technologies would be advantageous., β’ Interest in technologies such as computer vision, AI systems, RF technologies, and industrial safety applications., β’ Ability to diagnose and resolve technical faults independently in customer-facing environments., β’ Strong organisational and time-management skills with the ability to manage multiple service activities., β’ Comfortable working independently and travelling regularly to customer sites., β’ Excellent communication and customer service skills., β’ Good working knowledge of IT systems and networking principles., β’ Experience with Linux and Python would be beneficial but not essential., β’ Full UK driving licence and willingness to travel extensively across the UK., β’ Fluent in English, both written and spoken. The Offer: β’ A permanent, full-time employment contract, β’ A salary & benefits package commensurate with experience Please send over your CV to or call me on +32 (0) 3 318 00 74. As always, we are open to recommendations, so please feel free to pass this on to other suitable candidates.