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Digi Technology is seeking a proactive IT User Support Technician to provide essential technical assistance to our retail partners and corporate clients. This role is a key part of our UK operations, ensuring that users of our specialized retail and pharma IT applications remain productive and supported both remotely and onsite at client locations. Key Responsibilities Technical User Support: Act as the primary point of contact for users reporting hardware and software issues via phone, email, and remote support tools. Hardware & Software Maintenance: Install, configure, and troubleshoot user equipment, including PCs, tablets, printers, and retail-specific peripherals. Specialized Application Support: Provide 1st and 2nd line support for users of retail and pharma-specific IT applications, including assistance with SAP user-interfaces and proprietary web applications Mobile & Web App Assistance: Support end-users with the setup and navigation of custom mobile applications, troubleshooting login issues and basic functional glitches. User Acceptance Testing (UAT): Assist the deployment team by conducting functional "user-side" testing on mobile and web app updates to ensure stability and usability before they are rolled out to clients. Technical Documentation: Author and maintain user-facing "How-to" guides, technical FAQs, and internal support logs to facilitate better user self-service. Field Support & Travel: Provide hands-on technical resolution and equipment installation at various client sites across different UK towns as required. Candidate Requirements Education: A Degree in an IT-relevant discipline and/or recognized IT technical certifications. Experience: IT support experience. Prior experience within the Retail or Pharma industries (e.g., supporting POS systems or related software) is a distinct advantage. Technical Skills: Proficiency in Windows and iOS environments, with an understanding of supporting cloud-based and mobile application users. Driving Licence: A Full UK Driving Licence is mandatory, as the role requires regular travel to support users at various UK client sites. Communication: Excellent communication skills. The ability to explain technical concepts to non-technical staff is essential. Proficiency in both English and Urdu is considered an advantage for supporting our diverse client base. Work Style: Comfortable in a hybrid environment, balancing office presence in Hatfield with field-based client visits. Benefits Salary: £30000 to £35000 ( based on qualification and experience) Hybrid working model. Exposure to medium and large corporate systems (SAP) and modern mobile app technology. Travel expenses provided for all client site visits.

Are you an experienced IT professional who enjoys solving complex technical challenges and working across diverse technologies? We’re looking for a skilled IT Infrastructure Engineer to join our small but highly capable technical team. This role is ideal for someone who truly understands IT infrastructure and thrives on handling escalations, troubleshooting advanced issues, and improving core systems and processes. Our clients — including large organisations and high-net-worth individuals — expect rapid resolutions and minimal downtime. You’ll play a key role in delivering that high standard of service. Key Responsibilities • Managing escalated support issues and complex troubleshooting, • Monitoring systems to ensure optimal performance and uptime, • Communicating with clients via phone, Zoho Desk, and email, • Occasional ad-hoc site visits, • Improving internal processes and documentation, • Collaborating with suppliers and technology partners, • Delivering infrastructure projects, • Configuring new services and implementing system changes Technologies You’ll Work With • Cloud platforms (Azure / AWS), • Security platforms, • Microsoft Exchange, • Microsoft 365, • Firewalls, • Managed switches, • SIP / VoIP phone systems, • Networking protocols, • CCTV installations About You • Proven experience in IT infrastructure and supporting diverse platforms, • Strong troubleshooting and analytical skills, • Confident communicator with a client-focused approach, • Able to manage priorities in a fast-paced environment, • Full UK driving licence (essential), • 4+ years in a technical support or infrastructure role (preferred) What We Offer • Competitive salary (£26,000–£32,000 depending on experience), • Company pension, • Work-from-home flexibility, • Monday–Friday schedule (8-hour shift), • Overtime available as required