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Description Location: Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years’ experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. The Service Architect will be responsible for: • Service Architecture: Defining the service approach to enable technical and business service delivery for client environments, • Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment., • Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations., • Stakeholder Collaboration: Work closely with:, • Customers: to gain their acceptance in your capability, • Bid teams: to build trust in your experience to develop compelling service solutions, • Engineering: to ensure supportability and operational readiness of developed solutions., • Solution Architects & Security: to influence technical design from a service operations perspective., • Programme Manager & Scrum Master: to align service readiness with delivery milestones., • Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met., • Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood., • Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and, • ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including:, • Incident, Problem, and Change Management, • Service Level Management, • Knowledge Management, • Continual Service Improvement, • Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards., • Continuous improvement & innovation: Identify opportunities for improvement, process & cost efficiency, and innovation. Introduce best practices in service management, automation, and monitoring. The Service Architect must have: • Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments., • Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master)., • Demonstrable experience in:, • Designing and implementing service models within large programmes., • Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement., • Creating Service Design Packages and contributing to Operational Acceptance Criteria., • Creating compelling text for PQQ and bid activity., • Development of cost models for new business., • Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels., • Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning., • Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams It is desirable for the Service Architect to have: • ITIL 4 Managing Professional or ITIL Expert certification., • Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare). Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Contributory Pension Scheme, • Private Medical Insurance, • 33 days Annual Leave (including public and privilege holidays), • Use of Flexi-time in accordance with programme priorities, • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: ___– we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. £75,800.00-£99,800.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Job Title: Service Retention Programme Consultant Location: Field Based, South-West Region Salary: Competitive with a generous bonus Job type : Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 6th February 2026 Do you have a passion for Automotive Aftersales? Do you want to be part of a motivated and enthusiastic team? rpc has the job for you! rpc UK is looking for a high-performing Service Retention Programme Consultant to lead in the growth of service retention across the South area of the UK. The Role: Our Service Retention Programme Consultants offer specialised expertise to assist retailers in expanding their active service customer base, thereby enhancing lead retention & revenue generation. In this role, you will identify opportunity for growth of the service business and increase customer retention using supporting systems and tools. This will be achieved through investigative analysis to identify opportunity potential, along with supporting the Retailers with maximisation of that opportunity through structured marketing and the development of processes. The Service Retention Programme Consultant will: Work with the rpc UK team to create and implement network wide long and short term strategies to improve aftersales retention. Lead regular in-person retailer Retention Reviews using supporting systems and information to identify opportunities for performance improvement including Retailer Health Checks, visit slide presentations, on-site product & sales training. Actively support retailers in optimising their processes, executing effective marketing activities, conducting KPI analysis, generating reports, and identifying opportunities for improvement. Define the scope for strategic opportunity and propose the set of action points to convert the available opportunity. Respond to retailers and or 'client's' request for specialist Service Retention support and knowledge on an 'ad-hoc' or ongoing basis for specific Retailers where required. Understand data sets to support with creation of bespoke marketing campaigns for customer base. Support clients with the delivery of projects and initiatives devised to increase Customer Retention resulting in Labour and Parts sales growth through new and/or revised processes, new technology etc. Provide opportunities to collaborate service offerings throughout other channels within business. Develop a strong operational relationship with the Customer Retention Manager (or equivalent), MIS Champion, Service Manager and Head Of Business at all Retailers. Document the 'output' of all retailer visits through a Visit Report and Action Plan. Maintain communication with the Retailers between visits to offer guidance/support and to ensure that agreed actions etc. are 'on-track' for completion. Understand the Retailers partnership with customer and develop strategies to further expand on this. Before engaging in retailer visits, conduct a thorough retailer assessment, emphasising the key areas of improvement. Throughout retailer visits, lead discussions regarding retailer performance, placing special emphasis on areas of underperformance. Participate in weekly virtual meetings with the Service Development team. These sessions serve as a platform for Service Retention Consultants to address any issues raised by the network during the week, while also allowing the Service Development team to provide pertinent updates to the team. About you: Our ideal Service Retention Programme Consultant will have experience within automotive aftersales operations and have strong organisational, numerical and time management skills, along with: An understanding of Customer Retention principles and Aftersales Marketing concepts. Awareness of importance of Relationship Management. Ability to demonstrate self-driven campaigns/initiatives and innovative Best Practices to showcase ROI successes. Ability to interpret, analyse data and information from variable sources and make recommendations; including Reporting Dashboards, DMS reports, etc. Excellent verbal and written communication skills with exceptional attention to detail. Ability to inspire people to contribute to the success of a programme. Can demonstrate a high degree of being able to work on own initiative and motivation. Personal qualities of integrity, credibility, and a commitment to and passion for the brand. Flexibility to stay away from home for up to three days at a time. What's in it for you? At rpc we offer a corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary international company events (have you ever rented an entire island in Croatia?) In joining rpc, you can enjoy: A competitive salary Bonus incentive Company Car Fuel Card 25 days annual leave (plus Bank Holidays) Pension Plan Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Customer Success Executive, Automotive Account Manager, Customer Excellence Manager may also be considered for this role. TPBN1_UKTJ

Due to the growth of our organisation, we require a Service Delivery Manager, who is customer focused, metric driven and experienced in delivering IT infrastructure managed services to UK Defence customers. We currently have an exciting opportunity for a Service Delivery Manager to join our existing

A leading company in the Defence sector is seeking an experienced IT Service Delivery Manager to ensure high-quality IT services support critical operations. Responsibilities include service delivery management, stakeholder engagement, and leading a team of IT professionals, with a focus on complian

A leading provider of secure digital solutions in the UK is seeking a Service Delivery Manager to join their team.This hybrid role requires an experienced individual focused on customer satisfaction, delivering IT infrastructure managed services, and managing stakeholder relationships.The successful

The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. Ensure that all service delivery activities are fully compliant with defence sector regulations, security protocols, and relevant legal and contractual requi

Flexible working patterns will be considered Contract Type: 12 Months Secondment Opportunity Location: Home based Closing Date: Wednesday January 28 @11:59pmMake a difference Every role at CQC contributes to our mission, if you’re l

Are you ready to lead complex service migrations that shape the future of digital services across government?As a Senior IT Service Manager, you'll join a team responsible for leading the migration of DWP Digital Integration customers from. Senior IT Service ManagerPay of £57,946, plus 28.

You will work closely with the data team to strengthen income data models, automate reporting, and improve the. This is a hands-on, delivery-focused assignment combining core management accounting with a significant piece of change and process enhancement work.

Flexible working patterns will be considered Contract Type : 12 Months Secondment Opportunity Location: Home based Closing Date: �

Known for our commitment to quality, efficiency, and sustainability, we continue to grow and innovate across the supply chain. Collaborate with IT teams to align solutions with business needs. Flexibility to travel across business sites as needed.

The ideal candidate would be an experienced IT Manager or Service Delivery Lead who has managed technical teams, understands multi‑site IT operations, and is ready to take the next step into a role with wider strategic responsibility and real impact. Are you an experienced IT Manager or Service De

We are seeking a IT Service Desk Manager to take ownership of the IT Service Desk and provide a key business function within Premier League Studios. As our IT Service Desk Manager, Your core hours will be 9-5pm Mon – Fri and you will play a crucial role in providing all aspects of the business wit

We are looking for a Service Design and Transition Manager to deliver a seamless day to day User Experience and be responsible for the design and transition of Technology services delivered to meet business needs and perform to expected service levels across the region. As Service Design and Transit

As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. Excellent experience in Service Transition and improvements within IT Services. We are seeking an experienced IT Service Delivery Manager to join our t

Strong understanding of ITIL or ITSM practices and service delivery metrics. You’ll lead with empathy and accountability – balancing operational execution with people leadership and continuous improvement. Hands‑on familiarity with Synthesia’s IT tech stack:.

As an IT Service Manager, you’ll help make sure vital digital services change safely and smoothly, so health and care services people rely on are always there when needed. You’re at the centre of change, working with digital teams and partners to plan, guide and land IT changes that support CQC�

Der ideale Kandidat bringt Erfahrung im IT Service Management, ist analytisch denkend und kommunikationsstark. Sie übernehmen die Verantwortung für SLA-Überwachung, Projektdokumentation und arbeiten strategisch mit Kunden zusammen. Flexible Arbeitszeiten und ein unbefristeter Vertrag werden gebot

Strong understanding of ITIL or ITSM practices and service delivery metrics. Lead with empathy and accountability—balancing operational execution with people leadership and continuous improvement. Hands‑on familiarity with Synthesia’s IT tech stack:.

The role entails ensuring the reliability and quality of IT support while overseeing all aspects of the endpoint environment. The company values service excellence and aims to empower its employees with the necessary tools. This position is full-time and suitable for someone with strong leadership a

A leading bioinformatics institute in the UK is looking for an IT Service & Support Manager. Key responsibilities include team management, service ownership, and collaboration across EMBL sites. You will lead the Service Desk and Desktop Support functions, ensuring a seamless Digital Employee Experi

The ideal candidate should focus on maintaining IT systems' availability and reliability while driving service excellence through data analysis and continuous improvement initiatives. A reputable organization in Greater London is seeking a dynamic Service Delivery Manager to lead the Information Sys

A leading IT services provider is seeking an experienced Service Delivery Account Manager to oversee a flagship customer account in the East Midlands. You will manage IT service delivery, ensure client satisfaction, and drive continuous improvement within a collaborative environment. Ideal candidate

Strong ITIL knowledge and hands-on experience with ITSM tools (e. Own the performance of IT services and keep everything running smoothly. The opportunity to work within a thriving organisation which can support your growth and development.

What skills, knowledge and experience will you need? Working knowledge with Networks, Application Support and Agile Delivery Squads Experience delivering complex IT programmes in multi-stakeholder environments Detailed knowledge of integration technologies (APIs, File Transfer, Events) Strong experi

A leading IT consulting firm in the UK is seeking a Service Transition Project Manager. The position is part-time and offers a range of benefits including life insurance, gym discounts, and competitive compensation. This role requires managing cybersecurity and IT projects while balancing technical

A leading energy services provider in London is seeking an experienced IT Service Manager to join their team. The ideal candidate will have solid IT Service Management experience and strong ITIL knowledge, along with excellent communication skills. This full-time position offers a competitive salary

As a Senior IT Service Manager for EMEA you will be the key interface between the regional business and IT, fronting up IT services delivered in the region. You will report to the Head of IT, EMEA, and work with technical teams, vendors, colleagues in the IT EMEA management team, and business stakeh

A leading technology firm in London is seeking a Service Delivery Manager to ensure the stability and performance of IT and network services. The role involves leading service assurance and problem management activities, while collaborating closely with internal teams and external suppliers. Candida

Support improvements with CMDB data quality and Service Catalogue processes and act as a liaison between ITIL 4 practice managers and CDIO Service Management. Have a background in IT with demonstrable experience in Service Management, meticulous attention to detail and an understanding of ITSM Proc

The position offers hybrid working with 35 hours per week and a commitment to supporting employee wellbeing. A leading legal practice is seeking an IT Knowledge Specialist for their London or Bristol office. This role focuses on designing and maturing their knowledge management practice, ensuring ac

IT Service Management (ITSM) Manager page is loaded## IT Service Management (ITSM) Managerlocations: UK - Hooktime type: Full timeposted on: Posted Todayjob requisition id: R0024412At Elanco (NYSE: ELAN) – it all starts with animals!**As a global leader in animal health, we are dedicat

A leading recruitment firm is seeking an experienced Service Delivery Manager to oversee customer service contracts in an IT Support environment. Responsibilities include managing relationships, ensuring renewal of contracts, and maintaining service quality. The candidate should have at least 7 year

This hybrid position requires expertise in Service Delivery Management, with responsibilities including managing client relationships and service performance. The role offers a competitive salary between £40,000 and £50,000, along with various benefits including a referral bonus and private medica

Proven experience as an IT Service Manager or in a similar IT service management role. Familiarity with ITSM tools (e. Monitoring service performance and implementing strategies for optimizing IT operations.

As an IT Service Manager, you’ll help make sure vital digital services change safely and smoothly, so health and care services people rely on are always there when needed. You’re at the centre of change, working with digital teams and partners to plan, guide and land IT changes that support CQC�

A leading integrated service firm in the UK is seeking an experienced IT Project Manager to oversee technology project delivery from planning through to completion. This position offers an exciting chance to join a rapidly expanding organisation focused on digital transformation. The role requires p

A leading charter service provider in Greater London is seeking a skilled Project Manager to oversee various IT projects. This role offers competitive benefits such as private healthcare, gym access, and professional development opportunities. Candidates should have at least 3 years of experience in

An IT services provider in East Midlands seeks an IT Support Manager to lead their support team and ensure high-quality IT services. Ideal candidates should possess strong leadership abilities and a profound understanding of IT support processes. This position offers opportunities for growth and a s

Flexible Arbeitszeiten und mobiles Arbeiten für eine optimale Vereinbarkeit von Beruf und Privatleben. Wir arbeiten kontinuierlich daran, die Zufriedenheit unserer Mitarbeiter*innen zu steigern und integrieren dies in unsere Zukunftsstrategie. Seit fast 35 Jahren sind wir der innovative und herstel

Senior Legal IT Recruitment Consultant (Delivering high calibre IT talent to leading law firms on permanent and interim bases) - IT Service Manager. A fantastic opportunity has arisen for an IT Service Manager to join a London based law global firm on a permanent basis. Strong background in IT Servi

The ideal candidate will have significant experience in telecommunications infrastructure and management roles, with a strong focus on team motivation and service delivery. A leading technology partner in Greater London is looking for a Service Delivery Manager (SDM). The successful candidate will b

This role offers opportunities to engage with various stakeholders during critical transitions. A leading Consultancy is seeking a Programme Manager to oversee complex IT Service transition programs in a hybrid role. The successful candidate will manage people-related transition activities, includin

This is a fantastic opportunity to join at a time of change, with the chance to make a lasting impact on how IT services are delivered and experienced. We’re working with a leading organisation who are transforming the way they deliver IT services across the business. Instead, the IT Operations Se

You’re a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high‑touch, fast‑paced corporate or professional services environment. You will work closely with the European IT Director, senior stakeholders and business partners to e

A leading recruitment agency is seeking a Service Delivery Manager for a telecoms and technology company in the UK. The role involves acting as the key contact for customers, ensuring contractual commitments are met while identifying service improvement opportunities. Candidates should have over 2 y

CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation. The department works in a hybrid capacity depending on the job role and individual personal requirements with its physical base

The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management) and transition in Live. The