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Stock Administrator \n Location: Milton Keynes \n Salary: £28,000 - £30,000 \n About the Role \n We are seeking an experienced Production & Inventory Administrator to join a busy manufacturing operation in Milton Keynes. This position plays a key role in supporting production, stock control, and warehouse administration activities while ensuring inventory accuracy and smooth day-to-day operations. \n Please note: This role is best suited to candidates who have previously worked within a manufacturing, production, assembly, or industrial environment. Applications from purely office-based administrative backgrounds without manufacturing experience are unlikely to be considered. \n Key ResponsibilitiesProduction & Inventory Administration \n\n • Process production assemblies and completed works orders within the ERP/WMS system.\n, • Maintain accurate inventory and stock records.\n, • Process authorised stock adjustments and inventory transactions.\n, • Investigate stock discrepancies and support corrective actions.\n, • Assist with stocktakes and cycle counts.\n, • Produce reports on finished goods and production output.\n, • Support inventory improvement initiatives and process enhancements.\n\n Production Administration \n\n • Prepare and issue production paperwork and factory documentation.\n, • Print product and shipping labels.\n, • Update production schedules and planning information.\n, • Create and maintain part codes and product records.\n, • Produce weekly production and operational reports.\n, • Maintain accurate document control procedures.\n\n Goods-In Administration \n\n • Check supplier documentation, pricing, and purchase orders.\n, • Verify deliveries against purchase orders and delivery notes.\n, • Process goods receipts accurately within the system.\n, • Update warehouse and inventory records.\n, • Process returned stock and investigate any discrepancies.\n\n Inventory & Warehouse Support \n\n • Maintain overall stock accuracy across the warehouse.\n, • Coordinate goods collections and dispatch requirements.\n, • Update and reconcile stock counts.\n, • Support barcode scanning and inventory management improvements.\n, • Provide administration support covering goods in and goods out functions as required.\n\n Skills & ExperienceEssential \n\n • Previous experience working within a manufacturing, production, engineering, assembly, or industrial environment.\n, • Experience in stock control, inventory management, warehouse administration, or production administration.\n, • Strong understanding of production processes and inventory accuracy.\n, • Excellent IT skills, including Microsoft Excel.\n, • Strong organisational skills and attention to detail.\n, • Ability to prioritise workload in a fast-paced manufacturing environment.\n, • Strong communication skills and ability to work across production, warehouse, and office teams.\n\n Desirable \n\n • Experience using ERP, MRP, WMS, or inventory management systems.\n, • Experience with production planning or materials control.\n, • Knowledge of stocktaking and cycle counting processes.\n, • Experience supporting continuous improvement initiatives.\n\n Personal Attributes \n\n • Proactive and highly organised.\n, • Methodical with excellent attention to detail.\n, • Solutions-focused and commercially aware.\n, • Able to work independently and as part of a team.\n, • Comfortable working closely with production and warehouse teams.\n, • Committed to improving processes and maintaining high standards.\n\n Ideal Backgrounds \n We are particularly interested in candidates who have worked as: \n\n • Production Administrator\n, • Manufacturing Administrator\n, • Production Coordinator\n, • Inventory Administrator\n, • Stock Controller\n, • Production Planner Assistant\n, • Materials Administrator\n, • Warehouse Administrator (Manufacturing)\n, • MRP/ERP Administrator\n, • Production Support Administrator\n\n Key requirement: Applicants must have previous experience within a manufacturing or production environment and understand the importance of inventory accuracy, production processes, and stock control. \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Production & Inventory Administrator \n Location: Milton Keynes Salary: £28,000 - £30,000 \n About the Role \n We are seeking an experienced Production & Inventory Administrator to join a busy manufacturing operation in Milton Keynes. This position plays a key role in supporting production, stock control, and warehouse administration activities while ensuring inventory accuracy and smooth day-to-day operations. \n Please note: This role is best suited to candidates who have previously worked within a manufacturing, production, assembly, or industrial environment. Applications from purely office-based administrative backgrounds without manufacturing experience are unlikely to be considered. \n Key ResponsibilitiesProduction & Inventory Administration \n\n • Process production assemblies and completed works orders within the ERP/WMS system.\n, • Maintain accurate inventory and stock records.\n, • Process authorised stock adjustments and inventory transactions.\n, • Investigate stock discrepancies and support corrective actions.\n, • Assist with stocktakes and cycle counts.\n, • Produce reports on finished goods and production output.\n, • Support inventory improvement initiatives and process enhancements.\n\n Production Administration \n\n • Prepare and issue production paperwork and factory documentation.\n, • Print product and shipping labels.\n, • Update production schedules and planning information.\n, • Create and maintain part codes and product records.\n, • Produce weekly production and operational reports.\n, • Maintain accurate document control procedures.\n\n Goods-In Administration \n\n • Check supplier documentation, pricing, and purchase orders.\n, • Verify deliveries against purchase orders and delivery notes.\n, • Process goods receipts accurately within the system.\n, • Update warehouse and inventory records.\n, • Process returned stock and investigate any discrepancies.\n\n Inventory & Warehouse Support \n\n • Maintain overall stock accuracy across the warehouse.\n, • Coordinate goods collections and dispatch requirements.\n, • Update and reconcile stock counts.\n, • Support barcode scanning and inventory management improvements.\n, • Provide administration support covering goods in and goods out functions as required.\n\n Skills & ExperienceEssential \n\n • Previous experience working within a manufacturing, production, engineering, assembly, or industrial environment.\n, • Experience in stock control, inventory management, warehouse administration, or production administration.\n, • Strong understanding of production processes and inventory accuracy.\n, • Excellent IT skills, including Microsoft Excel.\n, • Strong organisational skills and attention to detail.\n, • Ability to prioritise workload in a fast-paced manufacturing environment.\n, • Strong communication skills and ability to work across production, warehouse, and office teams.\n\n Desirable \n\n • Experience using ERP, MRP, WMS, or inventory management systems.\n, • Experience with production planning or materials control.\n, • Knowledge of stocktaking and cycle counting processes.\n, • Experience supporting continuous improvement initiatives.\n\n Personal Attributes \n\n • Proactive and highly organised.\n, • Methodical with excellent attention to detail.\n, • Solutions-focused and commercially aware.\n, • Able to work independently and as part of a team.\n, • Comfortable working closely with production and warehouse teams.\n, • Committed to improving processes and maintaining high standards.\n\n Ideal Backgrounds \n We are particularly interested in candidates who have worked as: \n\n • Production Administrator\n, • Manufacturing Administrator\n, • Production Coordinator\n, • Inventory Administrator\n, • Stock Controller\n, • Production Planner Assistant\n, • Materials Administrator\n, • Warehouse Administrator (Manufacturing)\n, • MRP/ERP Administrator\n, • Production Support Administrator\n\n Key requirement: Applicants must have previous experience within a manufacturing or production environment and understand the importance of inventory accuracy, production processes, and stock control. \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to own the Azure platform on which IMSERV's Astral products are built, tested and run, helping us deliver highly scalable, secure, multi-tenant SaaS software to clients across the globe. You will be one of two DevOps Engineers who together own the path to production: the Azure environments, the CI/CD pipelines, the releases and the security and cost posture of the estate. The pair share the full scope so that no environment, pipeline or release depends on any one individual. This role sits within our Scrum teams, working day to day with Software Engineers, Testers and the Technical Architect. Where they own the code, you own the platform it ships on, through the entire product lifecycle. Responsibilities • Environment management. Provision, configure and maintain the Astral environment estate (development, test, UAT/load and production), keeping environments consistent, reproducible and documented through infrastructure as code. Manage environment refreshes and test data in line with our data protection rules. • CI/CD pipelines. Build, maintain and continuously improve our Azure DevOps build, test and release pipelines, including artifact management, controlled build configurations and pipeline variables, and automated quality and security gates. Consolidate duplicated per-client pipelines toward a single deployment path as the platform moves to multi-tenancy. • Release management. Plan and execute deployments through the environment chain to production, with rehearsed rollback for every release. Support product go-lives and maintain a clear, communicated release calendar. • Security and access. Own secrets and certificate management (Azure Key Vault, managed identities), role-based access control and least-privilege across the estate, and platform patching. Work with IT security on audit remediation and the security release plan. • Monitoring, reliability and recovery. Own observability (Application Insights, Log Analytics), alerting, backups and disaster recovery, including periodic DR tests. Lead incident response for platform issues and run blameless root-cause reviews. • Cost management. Monitor and optimise Azure spend across environments and clients; right-size resources and report on cost drivers. • Documentation and knowledge. Keep runbooks, environment documentation and configuration records current, written up the same day work is done. We are removing single points of failure, not creating new ones. • Community membership. Be an active member of the Scrum team and the wider Product Engineering community, taking part in sprint ceremonies, the Innovation Forum and team events, and unblocking engineers' environment and pipeline needs quickly. What you'll need Essential • Has 5+ years running production Azure environments as their primary discipline (App Services, Azure SQL, storage, networking fundamentals). • Has written and maintained CI/CD, build and deployment pipelines in Azure DevOps (YAML), including artifact management, controlled build configurations and pipeline variables. • Routinely practices infrastructure as code (Bicep, ARM or Terraform) and is a confident scripter in PowerShell and the Azure CLI. • Strong appreciation for secure-by-default platform design: Key Vault, managed identities, RBAC and least privilege. • Has owned monitoring, backup and disaster recovery for a live service (Application Insights, Log Analytics), including responding to and resolving incidents. • Has worked in an Agile SCRUM team and is familiar with the associated ceremonies and artefacts. • Understands SQL Server well enough to manage environment data, refreshes and test data safely (in a Relational Database system). Desirable: • Microsoft certification: AZ-104 (Azure Administrator) or AZ-400 (DevOps Engineer Expert). • Has run or supported one or more of the following Azure PaaS services: o Azure Service Bus o Azure Functions o Azure API Management (APIM) o Azure Logic Apps o Azure Data Factory / Synapse / Microsoft Fabric • Enough C# / .NET to read application code and debug a failing build alongside the engineers. • Experience consolidating single-tenant, per-client deployments into a shared multi-tenant platform. • Experience of enterprise client security requirements (supplier security reviews, ISO 27001-style controls, penetration test remediation). • Practical use of AI-assisted tooling in platform and pipeline work. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary) Simply Health plan (with upgrade options) Car salary sacrifice scheme (*Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.) TPBN1_UKTJ

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. The purpose of the role is to own the Azure platform on which IMSERV's Astral products are built, tested and run, helping us deliver highly scalable, secure, multi-tenant SaaS software to clients across the globe. You will be one of two DevOps Engineers who together own the path to production: the Azure environments, the CI/CD pipelines, the releases and the security and cost posture of the estate. The pair share the full scope so that no environment, pipeline or release depends on any one individual. This role sits within our Scrum teams, working day to day with Software Engineers, Testers and the Technical Architect. Where they own the code, you own the platform it ships on, through the entire product lifecycle. • Environment management. Provision, configure and maintain the Astral environment estate (development, test, UAT/load and production), keeping environments consistent, reproducible and documented through infrastructure as code. Manage environment refreshes and test data in line with our data protection rules., • CI/CD pipelines. Build, maintain and continuously improve our Azure DevOps build, test and release pipelines, including artifact management, controlled build configurations and pipeline variables, and automated quality and security gates. Consolidate duplicated per-client pipelines toward a single deployment path as the platform moves to multi-tenancy., • Release management. Plan and execute deployments through the environment chain to production, with rehearsed rollback for every release. Support product go-lives and maintain a clear, communicated release calendar., • Security and access. Own secrets and certificate management (Azure Key Vault, managed identities), role-based access control and least-privilege across the estate, and platform patching. Work with IT security on audit remediation and the security release plan., • Monitoring, reliability and recovery. Own observability (Application Insights, Log Analytics), alerting, backups and disaster recovery, including periodic DR tests. Lead incident response for platform issues and run blameless root-cause reviews., • Cost management. Monitor and optimise Azure spend across environments and clients; right-size resources and report on cost drivers., • Documentation and knowledge. Keep runbooks, environment documentation and configuration records current, written up the same day work is done. We are removing single points of failure, not creating new ones., • Community membership. Be an active member of the Scrum team and the wider Product Engineering community, taking part in sprint ceremonies, the Innovation Forum and team events, and unblocking engineers' environment and pipeline needs quickly., • Has 5+ years running production Azure environments as their primary discipline (App Services, Azure SQL, storage, networking fundamentals)., • Has written and maintained CI/CD, build and deployment pipelines in Azure DevOps (YAML), including artifact management, controlled build configurations and pipeline variables., • Routinely practices infrastructure as code (Bicep, ARM or Terraform) and is a confident scripter in PowerShell and the Azure CLI., • Strong appreciation for secure-by-default platform design: Key Vault, managed identities, RBAC and least privilege., • Has owned monitoring, backup and disaster recovery for a live service (Application Insights, Log Analytics), including responding to and resolving incidents., • Has worked in an Agile SCRUM team and is familiar with the associated ceremonies and artefacts., • Understands SQL Server well enough to manage environment data, refreshes and test data safely (in a Relational Database system)., • Microsoft certification: AZ-104 (Azure Administrator) or AZ-400 (DevOps Engineer Expert)., • Has run or supported one or more of the following Azure PaaS services:, • Azure Service Bus, • Azure Functions, • Azure API Management (APIM), • Azure Logic Apps, • Azure Data Factory / Synapse / Microsoft Fabric, • Enough C# / .NET to read application code and debug a failing build alongside the engineers., • Experience consolidating single-tenant, per-client deployments into a shared multi-tenant platform., • Experience of enterprise client security requirements (supplier security reviews, ISO 27001-style controls, penetration test remediation)., • Practical use of AI-assisted tooling in platform and pipeline work., • Buy & sell annual leave scheme, • Up to a 10% bonus, • Enhanced salary sacrifice pension, • Life assurance (up to 6x salary*), • Simply Health plan (with upgrade options), • Car salary sacrifice scheme* (*Length of service and T&Cs apply) At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. (Please note that we reserve the right to close this position before the expiry date.) #J-18808-Ljbffr

Are you an SAP Security expert ready to shape secure, scalable enterprise systems in a truly transformative digital environment? Join The Open University as an SAP Security Consultant and play a key role in strengthening and evolving the security of a complex, cloud-enabled SAP landscape. As a SAP Security Consultant (known internally as a SAP Role & Authorisation Administrator), you will be working within a team of SAP technical experts responsible for supporting, maintaining, enhancing, troubleshooting, and resolving SAP roles and authorisation related issues with the University’s SAP landscape, which is in a mixed public/private Cloud configuration. You will facilitate the innovation and development of the Open University’s digital transformation in roles and authorisation aspects of the SAP landscape. Working with Architecture, Infrastructure, and other teams across IT to ensure best practice and process compliance across deliverables. As well as working with Project Management to own and drive project deliverables, ensuring that projects are delivered with adherence to agreed roles and authorisation designs. Leading the process and capability improvement to ensure quality roles and authorisation design and delivery across the University. Candidates with sound technical knowledge and experience will be supported by on the job and, if necessary, external training. • Manage and support SAP Roles & Authorisations across S/4HANA, ECC, BW and Fiori systems., • Design, implement and maintain secure SAP role structures following best practice., • Troubleshoot and resolve SAP access and security issues across the SAP landscape., • Work with IT architecture, infrastructure and security teams to ensure compliant access design., • Deliver roles and authorisation activities for SAP projects and system changes., • Review existing role designs and improve them to strengthen security and usability., • Perform regular user access reviews and governance controls., • Support SAP upgrades, releases and major transformation programmes., • Ensure secure role migration during system changes and cloud transformations., • Continuously improve SAP security processes, documentation and standards., • Educated to degree level in a Computing & IT related subject or equivalent professional experience., • Good knowledge of SAP roles and authorisation (R&A) or strong technical background in identity, access management, SAP security with the ability to demonstrate the full range of SAP R&A skills, from research and design, to post-implementation support., • Knowledge and experience of software engineering tools, practises, methods and standards including some of but not limited to Cloud IaaS and PaaS Services, infrastructure as code, continuous integration & continuous delivery., • Experience of working in at least one large enterprise system implementation (SAP S/4HANA, ECC, BW)., • Experience of troubleshooting and access control issues in enterprise platforms (SAP S/4HANA, Fiori)., • Capable of implementing regular access review., • Experience of reviewing existing role design, finding out design faults or gaps, recommending improvements and implementing changes to achieve stronger and best suitable security measures., • Experience of SAP system upgrades or major platform transformation projects., • Knowledge of SAP GRC and transformation from ERP to S/4HANA exposure is desirable., • 33 days annual leave, on top of bank holidays and a three-day Christmas closure period., • Access to a leading pension scheme for UK higher education with generous employer contributions., • Staff Fee Waivers for OU study, meaning you could earn a degree for free., • Hybrid working, with limited requirement to attend the office in-person, with agile working and family friendly policies., • Discounts, wellbeing support, and development opportunities. #J-18808-Ljbffr

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to own the Azure platform on which IMSERV’s Astral products are built, tested and run, helping us deliver highly scalable, secure, multi-tenant SaaS software to clients across the globe. You will be one of two DevOps Engineers who together own the path to production: the Azure environments, the CI/CD pipelines, the releases and the security and cost posture of the estate. The pair share the full scope so that no environment, pipeline or release depends on any one individual. This role sits within our Scrum teams, working day to day with Software Engineers, Testers and the Technical Architect. Where they own the code, you own the platform it ships on, through the entire product lifecycle. Responsibilities • Environment management. Provision, configure and maintain the Astral environment estate (development, test, UAT/load and production), keeping environments consistent, reproducible and documented through infrastructure as code. Manage environment refreshes and test data in line with our data protection rules., • CI/CD pipelines. Build, maintain and continuously improve our Azure DevOps build, test and release pipelines, including artifact management, controlled build configurations and pipeline variables, and automated quality and security gates. Consolidate duplicated per-client pipelines toward a single deployment path as the platform moves to multi-tenancy., • Release management. Plan and execute deployments through the environment chain to production, with rehearsed rollback for every release. Support product go-lives and maintain a clear, communicated release calendar., • Security and access. Own secrets and certificate management (Azure Key Vault, managed identities), role-based access control and least-privilege across the estate, and platform patching. Work with IT security on audit remediation and the security release plan., • Monitoring, reliability and recovery. Own observability (Application Insights, Log Analytics), alerting, backups and disaster recovery, including periodic DR tests. Lead incident response for platform issues and run blameless root-cause reviews., • Cost management. Monitor and optimise Azure spend across environments and clients; right-size resources and report on cost drivers., • Documentation and knowledge. Keep runbooks, environment documentation and configuration records current, written up the same day work is done. We are removing single points of failure, not creating new ones., • Community membership. Be an active member of the Scrum team and the wider Product Engineering community, taking part in sprint ceremonies, the Innovation Forum and team events, and unblocking engineers’ environment and pipeline needs quickly. What you'll need • Has 5+ years running production Azure environments as their primary discipline (App Services, Azure SQL, storage, networking fundamentals)., • Has written and maintained CI/CD, build and deployment pipelines in Azure DevOps (YAML), including artifact management, controlled build configurations and pipeline variables., • Routinely practices infrastructure as code (Bicep, ARM or Terraform) and is a confident scripter in PowerShell and the Azure CLI., • Strong appreciation for secure-by-default platform design: Key Vault, managed identities, RBAC and least privilege., • Has owned monitoring, backup and disaster recovery for a live service (Application Insights, Log Analytics), including responding to and resolving incidents., • Has worked in an Agile SCRUM team and is familiar with the associated ceremonies and artefacts., • Understands SQL Server well enough to manage environment data, refreshes and test data safely (in a Relational Database system)., • Microsoft certification: AZ-104 (Azure Administrator) or AZ-400 (DevOps Engineer Expert)., • Has run or supported one or more of the following Azure PaaS services: Azure Service Bus, Azure Functions, Azure API Management (APIM), Azure Logic Apps , Azure Data Factory / Synapse / Microsoft Fabric., • Enough C# / .NET to read application code and debug a failing build alongside the engineers,, • Experience consolidating single-tenant, per-client deployments into a shared multi-tenant platform., • Experience of enterprise client security requirements (supplier security reviews, ISO 27001-style controls, penetration test remediation)., • Practical use of AI-assisted tooling in platform and pipeline work., • Buy & sell annual leave scheme, • Up to a 10% bonus, • Enhanced salary sacrifice pension, • Life assurance (up to 6x salary*), • Simply Health plan (with upgrade options), • Car salary sacrifice scheme* (*Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.) #J-18808-Ljbffr

Jira Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

ServiceNow Software Engineer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

CRM Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will doUnderstand the business -Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. -Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. -Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform -Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. -Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. -Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. -Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations -Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. -Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. -Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. -Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support -Plan and run testing and user acceptance testing with the business. -Train end users and team leaders, and write the guidance and knowledge base articles they need. -Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. -Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform -Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. -Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. -Work with the business analysts and coach them in the technical side of the platform. Essential experience -Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. -Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. -Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. -Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. -Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. -Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable -Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. -Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. -SQL, and experience of reporting from a data warehouse or database. -Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. -Experience of Agile delivery. -Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). -Experience of rolling a platform out to more than one business or brand. -Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: -A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. -A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. -An integration or PHP developer who has worked closely with business users on a workflow platform. -A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer -A role with real ownership of a platform that touches most of the business. -A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. -Two business analysts to work with. -The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. -Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail JBRP1_UKTJ

About the Company At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role The purpose of the role is to own the Azure platform on which IMSERV's Astral products are built, tested and run, helping us deliver highly scalable, secure, multi-tenant SaaS software to clients across the globe. You will be one of two DevOps Engineers who together own the path to production: the Azure environments, the CI/CD pipelines, the releases and the security and cost posture of the estate. The pair share the full scope so that no environment, pipeline or release depends on any one individual. This role sits within our Scrum teams, working day to day with Software Engineers, Testers and the Technical Architect. Where they own the code, you own the platform it ships on, through the entire product lifecycle. Responsibilities • Environment management. Provision, configure and maintain the Astral environment estate (development, test, UAT/load and production), keeping environments consistent, reproducible and documented through infrastructure as code. Manage environment refreshes and test data in line with our data protection rules. • CI/CD pipelines. Build, maintain and continuously improve our Azure DevOps build, test and release pipelines, including artifact management, controlled build configurations and pipeline variables, and automated quality and security gates. Consolidate duplicated per-client pipelines toward a single deployment path as the platform moves to multi-tenancy. • Release management. Plan and execute deployments through the environment chain to production, with rehearsed rollback for every release. Support product go-lives and maintain a clear, communicated release calendar. • Security and access. Own secrets and certificate management (Azure Key Vault, managed identities), role-based access control and least-privilege across the estate, and platform patching. Work with IT security on audit remediation and the security release plan. • Monitoring, reliability and recovery. Own observability (Application Insights, Log Analytics), alerting, backups and disaster recovery, including periodic DR tests. Lead incident response for platform issues and run blameless root-cause reviews. • Cost management. Monitor and optimise Azure spend across environments and clients; right-size resources and report on cost drivers. • Documentation and knowledge. Keep runbooks, environment documentation and configuration records current, written up the same day work is done. We are removing single points of failure, not creating new ones. • Community membership. Be an active member of the Scrum team and the wider Product Engineering community, taking part in sprint ceremonies, the Innovation Forum and team events, and unblocking engineers' environment and pipeline needs quickly. What you'll need Essential • Has 5+ years running production Azure environments as their primary discipline (App Services, Azure SQL, storage, networking fundamentals). • Has written and maintained CI/CD, build and deployment pipelines in Azure DevOps (YAML), including artifact management, controlled build configurations and pipeline variables. • Routinely practices infrastructure as code (Bicep, ARM or Terraform) and is a confident scripter in PowerShell and the Azure CLI. • Strong appreciation for secure-by-default platform design: Key Vault, managed identities, RBAC and least privilege. • Has owned monitoring, backup and disaster recovery for a live service (Application Insights, Log Analytics), including responding to and resolving incidents. • Has worked in an Agile SCRUM team and is familiar with the associated ceremonies and artefacts. • Understands SQL Server well enough to manage environment data, refreshes and test data safely (in a Relational Database system). Desirable: • Microsoft certification: AZ-104 (Azure Administrator) or AZ-400 (DevOps Engineer Expert). • Has run or supported one or more of the following Azure PaaS services: o Azure Service Bus o Azure Functions o Azure API Management (APIM) o Azure Logic Apps o Azure Data Factory / Synapse / Microsoft Fabric • Enough C# / .NET to read application code and debug a failing build alongside the engineers. • Experience consolidating single-tenant, per-client deployments into a shared multi-tenant platform. • Experience of enterprise client security requirements (supplier security reviews, ISO 27001-style controls, penetration test remediation). • Practical use of AI-assisted tooling in platform and pipeline work. Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Up to a 10% bonus Enhanced salary sacrifice pension Life assurance (up to 6x salary) Simply Health plan (with upgrade options) Car salary sacrifice scheme (*Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.) TPBN1_UKTJ

Integration Developer - Business analysis, implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces, and it supports teams across the business. We are looking for a person who will own this platform end to end. You will work with a department to understand how it operates today, design how the platform should support it, build the configuration and work with our developers on any code needed, test it with the users, train them, and support them afterwards. There are two business analysts to work alongside, but they are business-focused rather than technical. You are the lead for the platform and the link between the business analysts and our developers. This is a full-time role in its own right. Many areas of the business have not yet moved onto the platform, and the main reason has been a shortage of technical capacity. Your job is to remove that constraint. The platform may also be extended to other parts of the wider group. You do not need to have used Zoho Desk. We appreciate that Zoho Desk specialists are rare, and we do not expect one. We are looking for someone who has done this kind of work on a comparable platform and can apply it here (see "Experience we value" below). What you will do Understand the business • Work with department heads and teams to understand their current process, where the work arrives from and where it goes next. • Decide, with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. • Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting simple and adding to it as the team becomes comfortable. Configure the platform • Set up departments, agents, roles and profiles, layouts and custom fields, statuses, views, email templates, SLAs and knowledge base articles. • Build workflow rules, assignment rules, macros and Blueprints, including the Deluge scripts that sit behind them. • Manage the platform within its licence limits, including custom field capacity, and keep it tidy by retiring what is no longer used. • Apply the standing controls: vulnerable-customer flags, data retention and subject access support. Work with developers on integrations • Specify the interfaces that connect Zoho Desk to my clients other systems, and work with our developers, who build them (currently in PHP) using the Zoho REST API and webhooks. If you can write some of them yourself, that is a real advantage. • Identify where automation can remove manual work, such as email processors that read standard supplier emails and update tickets, scheduled jobs, approval-by-email links and data synchronisation, and specify and test them with the developers. • Diagnose problems with existing interfaces and agree fixes with the developers. Changes to a Blueprint can break automation silently, so you will manage those changes carefully. • Write and maintain technical documentation, and keep credentials and secrets out of code and documents. Test, train and support • Plan and run testing and user acceptance testing with the business. • Train end users and team leaders, and write the guidance and knowledge base articles they need. • Be the point of escalation for the platform: investigate root causes, fix issues and advise on how to use it well. • Report on how the platform is used and recommend improvements, including new channels (telephony, live chat) and the sensible use of AI and automation. Grow the platform • Maintain a roadmap of departments still to move onto Zoho Desk and agree priorities with the Head of IT. • Prepare the platform for use by other company Leasing businesses, if and when that is agreed. This may mean multi-brand or multi-entity design, and working with my clients own IT, security and governance teams. • Work with the business analysts and coach them in the technical side of the platform. Essential experience • Platform administration at depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. • Technical aptitude. A good working understanding of how systems integrate through REST APIs and webhooks, enough to specify an interface, test it and work effectively with developers. Experience of scripting or low-code logic within a workflow platform. • Analysis. Experience gathering requirements from non-technical colleagues, mapping processes, and turning them into a working solution. • Delivery to the end user. Experience of testing and UAT, and of training and supporting users after go-live. • Ownership. You will be the main owner of the platform. You are comfortable owning problems, explaining trade-offs plainly, and saying no when something belongs elsewhere. • Communication. Able to talk to a finance director and a developer in the same afternoon. Desirable • Experience of writing backend code against REST APIs, particularly PHP. This is a significant advantage, as it would let you build interfaces yourself. • Direct Zoho experience (Desk, CRM, Forms, Sign, Creator or Flow) and Deluge scripting. • SQL, and experience of reporting from a data warehouse or database. • Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. • Experience of Agile delivery. • Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests). • Experience of rolling a platform out to more than one business or brand. • Interest in AI, automation and low-code tools, and in applying them sensibly. Experience we value, even if it is not Zoho Because the role is niche, we expect strong applicants to come from other backgrounds. We would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users on a workflow platform. • A technical business analyst, ideally one who also writes code. The concepts transfer directly. Zoho Desk's Blueprint is a state machine, comparable to flows in other platforms. Its custom functions are comparable to scripts, and its webhooks and APIs are standard REST. What we offer • A role with real ownership of a platform that touches most of the business. • A thorough handover. The current platform owner has documented how Zoho Desk is used and how each interface works, and a recorded training session is available, so you will not be starting from nothing. • Two business analysts to work with. • The chance to shape the roadmap and, if agreed, take the platform into the wider Leasing group. • Hybrid working from Milton Keynes If this is you and you want to know more, please send me your CV and we can talk more about the company / role in more detail TPBN1_UKTJ

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Key tasks include data acquisition, cleansing, and API data flows, with emphasis on SQL queries, data integrity, and collaboration with IT and finance teams. Norton Rose Fulbright LLP in London seeks a Senior Data Administrator to support the EMEA finance system (Aderant Sierra). You will monitor da

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