General Manager
hace 2 días
Manchester
We are seeking a dynamic and commercially focused General Manager to lead the hotels operations and drive its transformation into a sustainable and profitable business. Roomzzz Manchester Victoria is in the very heart of the action, located in the iconic Grade 2 listed Corn Exchange building, each of our 114 beautifully designed serviced apartments have a character and unique feature all of their own. This location puts you right in the centre of one of the UK’s most vibrant cities. Main Duties: • Oversee daily hotel operations, ensuring revenue growth, service quality, and adherence to health & safety standards., • Recruit, train, and develop staff to ensure technical efficiency and high service standards., • Handle cash, banking, invoicing, and account management, ensuring compliance with brand policies., • Maintain exceptional guest relations and consistent service delivery to maximise satisfaction., • Ensure proactive upkeep of facilities and efficient stock and rota management for housekeeping., • Recommend and implement operational changes to enhance guest experiences., • Participate in shift management and attend meetings/training as required., • Develop strategies to maximise revenue, explore new income streams, optimise pricing, and build corporate/leisure partnerships., • Represent the hotel at events, build stakeholder relationships, and oversee sales activities to generate business leads., • Ensure seamless day-to-day operations, including launching and managing an integrated coffee shop., • Leverage partnerships with local businesses and the Corn Exchange management team., • Manage budgets, control costs, and ensure P&L targets are met, providing regular reports to senior management., • A positive, 'can do' attitude is essential as shift cover may be required to ensure business continuity. Skills & Experience: • Minimum 5 years in senior roles (General Manager, Commercial Manager) within hospitality., • Proven success in revenue management, sales, and business development., • Strong leadership, financial acumen, and stakeholder management skills., • Excellent communication, organisational, and problem-solving abilities., • Results-driven, proactive, and entrepreneurial mindset., • Innovative thinker with a passion for exceptional guest experiences., • Highly organised, detail-oriented, and capable of managing multiple priorities effectively. Roomzzz has a Company Bonus Scheme in place, 25 days annual leave plus Bank Hols, Cycle to Work Scheme, High Street Discounts portal, Health Cash Back Plan, Annual Awards celebrations and many more Perkzzz! Generally, the working hours are Monday to Friday however will include weekends due to the needs of the business.
