IT Helpdesk Support Analyst
hace 16 días
Bristol
Southern Lights are recruiting on behalf of a well-established organisation looking to hire an IT Helpdesk Support Assistant on an initial 12 month fixed-term contract. This is a hybrid role, with three days working from home and two days on-site, one in Bristol and one in Gloucestershire (travel expenses covered), supporting users across multiple locations. This is a great opportunity for someone with some hands-on IT support experience who enjoys being user-facing and wants to develop further in a structured environment. The role You’ll be providing first line IT support to around 150–200 users, helping resolve day-to-day issues and keeping systems running smoothly. Typical responsibilities include: • Acting as the first point of contact for IT support queries, • Managing and responding to tickets via the service desk, • Supporting desktops, laptops, tablets and printers, • Troubleshooting hardware and software issues, • Assisting with AV equipment setup and support, • Maintaining accurate IT asset registers, • Supporting equipment setup, allocation and disposal (in line with compliance standards), • Some experience in a 1st line or desktop support role, • Good working knowledge of Microsoft Windows and desktop applications, • Basic understanding of IT troubleshooting and problem solving, • Strong communication skills, comfortable dealing with users at all levels, • Organised, able to prioritise and manage workload, • Experience with Active Directory, • Exposure to Mac / Apple devices, • Broad exposure across IT support in a varied environment, • A supportive team with opportunity to develop your skills