Housing Support Officer
9 days ago
Oxford
Housing Support OfficerTemporary£20 UmbrellaOxfordshire Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload of vulnerable clients on a temporary basis. Duties and Responsibilities of the Housing Support Officer: • Manage waiting lists, assessments and resident move-ins., • Conduct Right to Rent checks and ensure residents understand their tenancy obligations., • Manage own caseload and cover for colleagues when required., • Provide accurate advice and support to help residents maintain their accommodation., • Ensure all housing management activity complies with legislation, policy and regulatory requirements., • Record all interactions, actions and outcomes accurately on internal systems., • Handle housing administration including data entry, correspondence and scheduling inspections or meetings., • Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly., • Build strong professional relationships with residents, internal teams and external partners., • Collect and monitor performance data, assisting with regular reporting., • Manage incidents, arrears and anti-social behaviour cases in line with policies and procedures.