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Resident Liaison Officer South London Up to £40,000 plus car allowance Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. Our client are based in South London and they are carrying out internal and external planned maintenance as well as re-cladding projects. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades and cladding installation. Projects are delivered to scattered properties as well as low and high rise tower blocks. . Within this role, day to day duties will include but not be limited too: • To be the point of contact when the client or tenant requires job updates., • Own all complaints and ensure that these are dealt with in a prompt and effective manner, • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise., • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it., • Support the help-desk with emails that come in from sub-contractors and client on a daily basis, • Visit tenants when required. My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a great opportunity to join a growing business on a permanent basis. Please apply directly for this role or contact Taylor Johnston for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

My client an organisation that provides supported housing for Vulnerable adults is seeking an experienced Maintenance Officer / Handy person to carry out a wide range of basic maintenance and repairs at void and occupied properties which are located all over West London.This would include; Basic ele

Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face

We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities. Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes. Key Responsibilities Manage a patch of properties, delivering effective tenancy and neighbourhood management services. Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues. Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches. Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required. Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements. Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues. Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention. Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary. Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures. Contribute to service improvement by identifying trends, sharing insights, and recommending changes to practice.About You We are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment. You will also bring: Experience in housing management, tenancy management, or a similar customer-facing role Knowledge of housing legislation and tenancy law (desirable) Experience dealing with ASB, complaints, or complex resident issues Strong organisational skills and ability to manage competing priorities Ability to work independently and as part of a team A commitment to equality, diversity, and delivering fair outcomes for residentsIf you have the relevant skills then please apply today

Senior Resident Liaison Officer (RLO) Salary: Up to £36k + package Location: Kingston Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs and maintenance sector. We are currently working with a well-established contractor who is seeking an experienced Senior Resident Liaison Officer to support the successful delivery of planned maintenance and refurbishment projects across the Kingston area. This is an excellent opportunity for an established Resident Liaison Officer looking to take the next step in their career, playing a key role in resident engagement, stakeholder management, and project delivery within occupied properties. Key Responsibilities Lead Resident Engagement: Act as the senior point of contact for residents, ensuring clear communication and a positive customer experience throughout the programme of works. Stakeholder Management: Build and maintain strong relationships with residents, client representatives, housing teams, site management, and subcontractors. Access & Programme Coordination: Oversee access arrangements, resident appointments, and property visits to ensure projects remain on schedule. Complaint Resolution: Manage complex resident queries, complaints, and escalations, identifying solutions and ensuring issues are resolved effectively. Project Support: Work closely with Contracts Managers, Site Managers, and operational teams to support successful project delivery and customer satisfaction targets. Resident Consultation: Conduct resident meetings, home visits, surveys, and consultation events where required. Reporting & Compliance: Maintain accurate records, monitor KPIs, produce reports, and ensure resident liaison activities meet client and contractual requirements. Mentoring & Support: Provide guidance and support to junior Resident Liaison Officers where required, promoting best practice across projects. Key Skills & Experience Proven experience as a Resident Liaison Officer within planned maintenance, refurbishment, social housing, or construction. Experience managing challenging situations and resolving resident complaints. Strong stakeholder management and relationship-building skills. Excellent verbal and written communication skills. Confident managing resident meetings and consultation events. Strong IT skills, including Microsoft Office and project management systems. Ability to work independently, prioritise workloads, and manage multiple projects. Full UK driving licence and access to your own vehicle. Why Join Us? Competitive salary and benefits package. Career progression opportunities within a growing business. Employee referral scheme. Ongoing training and professional development. Employee wellbeing support. Friendly and collaborative working environment. If you are interested in this position, please apply or, for a confidential discussion, contact our office and ask for Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Job Tittle: Premises Assistant / Handyman Location: Wandsworth, South West London Hours: Monday to Friday 8am - 4pm Pay: £16 - £18 per hour Starting ASAP Remedy Education are looking for a candidate to join a Primary school based in Wandsworth. You will be responsible for liaising daily with the Headteacher on premises issues, supervising the cleaners or the cleansing service of the school. Ensure the security of the school premises. And most importantly help maintain the internal and external fabric of the school's premises as a safe working environment. Job Responsibilities General maintenance throughout the school Reporting all defects which require specialist repair Regular Water temp checks Undertake minor repairs / DIY along with fixtures and fittings and painting (including desks tables chairs etc) Reading, recording and reporting all meter readings as required by the Head Teacher and or Energy Conservation Officer. General site supervision, including prevention of trespass, ensuring that unauthorised parking does not occur. Opening and closing of school gatesTo Note You will be put through a DBS check (if you do not already obtain a DBS) Full UK driving license Opportunity to be taking on perm after 12 weeks.For more information or if interested please click 'Apply Now or send your CV to Carly at Remedy

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Resident Liaison Officer (SHDF) | Ealing / NW London | £22.57 per hour Social Housing – Green Energy & Decarbonisation | Temp-to-Perm Here are the complete details for the Resident Liaison Officer role targeting the Ealing and North West London patch: THE OFFER Pay Rate: £22.57 per hour Contract Type: Temp-to-Perm (Clear path to a permanent staff contract) Base Location: Ealing (Field-based covering localised housing stock across North West London) Sector: Social Housing / Net-Zero Carbon Retrofit Travel: Fully mobile patch (Mileage / business travel expenses covered) Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF & Retrofit Focus) Working on an SHDF (Social Housing Decarbonisation Fund) contract is highly rewarding but structurally different from standard planned maintenance. As a mobile RLO, you will act as the vital face of the project on the ground, guiding residents through complex energy-saving upgrades and helping them understand the installation process. Key Responsibilities: Resident Education: Conduct home visits across the patch to explain the benefits of decarbonisation works and teach residents how to maximise new green technologies (such as smart thermostats). Surveys & Access Coordination: Carry out pre-work condition surveys and secure high access rates for specialist contractors to keep the mobile delivery programme running on schedule. Expectation Management: Act as the primary, reassuring point of contact for residents on your patch during invasive energy-efficiency upgrades (e.g., Solar PV, Air Source Heat Pumps, insulation, and ventilation upgrades). Conflict Resolution: Swiftly and professionally resolve any on-site resident queries or property protection concerns right at the doorstep to maintain high customer satisfaction scores. Progress Tracking: Utilise project trackers to log pre-start surveys, resident sign-offs, and daily communication history to ensure compliance with strict funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Prior experience on SHDF, EWI (External Wall Insulation), or domestic Retrofit works is highly advantageous. Mobility: Essential. Must hold a full UK Driving Licence and have access to your own reliable vehicle for daily mobile travel from the Ealing base. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents. IT Skills: Competent in using Microsoft Office, particularly Excel for inputting site data and logging resident trackers on the go. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions