Chief Membership Officer
il y a 1 jour
Newton-Le-Willows
About Us: The IBA Buying Group represents over 90 independent electrical wholesalers across the UK. We’re more than just a buying group — we’re a values-led community that champions independence, collective strength, ethical partnerships, and digital innovation. We support our Members not just with better buying power but with tools, training, and community- driven growth. Are you a visionary, people-first leader? The role of Chief Membership Officer begins with a focus on Membership — leading recruitment, engagement, and retention. Part of a team, this senior leader will share our mission and help lead us into the future. As the organisation evolves, the remit will expand beyond Membership into broader leadership, offering the opportunity to influence strategy, services, and industry impact at CEO level. Responsibilities Member Engagement & Partnerships Reporting directly to the CEO and working closely with the Board, you will lead the IBA’s Member and industry engagement strategy. This is a high-impact leadership role focused on strengthening member relationships, growing influence in the industry, and delivering transformational value. You will oversee member recruitment and retention, strategic supplier collaboration, digital services development, and national visibility for the group’s mission. Strategic & Organisational Leadership • Act as a strategic partner to the CEO and Board, contributing to group direction and governance., • Lead internal teams and external engagement with members, suppliers, and industry platforms., • Drive performance across membership growth, supplier engagement, digital services, and visibility. Membership Engagement & Growth • Develop and execute the IBA’s membership strategy with a focus on recruitment, retention, and value creation., • Build trusted relationships across the network, ensuring each member feels supported, represented, and heard., • Design programs, events, and communications that strengthen the sense of community and shared identity. Supplier & Industry Partnerships • Lead supplier engagement and collaboration strategies in alignment with member needs., • Work with the Board and procurement function to ensure commercial partnerships deliver member value., • Serve as a respected industry voice on behalf of members. Digital & Innovation Leadership • Champion digital transformation across Member Services, procurement tools, communications & data., • Lead the development and rollout of scalable digital platforms that benefit all members. Brand, Voice & Representation • Raise the IBA’s profile through events, media, industry representation, and content creation., • Oversee consistent, mission-driven marketing and member communications. Sustainability & Sector Modernisation Champion innovation in renewable energy, EV Car Charging, PV, Battery Storage and Heat Pump sustainability sectors in line with industry trends across all member and commercial programmes. Qualifications • Senior leadership background in B2B industries such as electrical wholesale, construction supply, or distribution., • Proven ability in commercial strategy, customer relationships, supplier partnerships, and business development., • Experience leading digital transformation initiatives., • Strong interpersonal and team leadership skills. Desirable Attributes • Familiarity with buying groups, trade associations, or member-based organisations., • Knowledge of the UK electrotechnical or wider construction supply chain sector., • Experience in brand strategy and stakeholder engagement.