Role: Outbound Sales Representative Salary: £30-35k basic OTE £40-45k Location: West Park, Leeds, office based Job Overview My client is seeking a motivated and enthusiastic Outbound Sales Representative to join their busy team in their offices in West Park, Leeds. In this role, you will be responsible for reaching out to potential clients, promoting our products, and converting leads into sales. The ideal candidate will possess excellent communication skills, have a strong background in sales and be proficient in using sales software. This position is key for driving our business growth and enhancing existing customer relationships. About the Company My client is an established independent pet food manufacturer with a range of natural and high-quality pet foods and supplements supplying independent pet shops and pet food retailers across the UK. They are a highly successful business and this role has become available through their continued growth, including the addition of recently acquired brands to their range of products. My client offers a very friendly place to work with a strong team spirit. It is also extremely ambitious and they have made it very clear there is a real opportunity for career development for the right candidate. Responsibilities • Conduct outbound calls to prospective clients to introduce our products and services. • Effectively communicate the benefits of our offerings to potential customers. • Utilise our CRM system to manage leads and track sales activities. • Maintain accurate records of customer interactions and follow up on leads in a timely manner. • Collaborate with the sales team to develop strategies for increasing market penetration. • Provide exceptional customer service by addressing inquiries and resolving issues promptly. • Participate in telemarketing campaigns to generate new business opportunities. • Stay informed about industry trends and competitor activities to effectively position our products. Requirements • Proven experience in a sales role in outbound sales and telemarketing, preferably in the retail fmcg sector. • Strong communication skills with the ability to engage with a diverse clientele. • Proficiency in using sales software to manage customer relationships effectively. • Excellent organisational skills with attention to detail and the ability to multitask in a fast-paced environment. • A proactive approach to problem-solving and the ability to work independently as well as part of a team. • A passion for sales and a drive to meet or exceed targets while maintaining high standards of customer service. Please note due to their location and lack of public transport, owning a car to get to and from work as well as occasional client visits is preferable. If you are ready to take your sales career to the next level and make a significant impact within our company, we encourage you to apply for this exciting opportunity!
Duties and Responsibilities: - Oversee daily operations of the takeaway and delivery service, including staffing, scheduling and inventory management. - Conduct performance evaluations and provide ongoing training and development for team members. - Handle customer inquiries, complaints, and feedback professionally and promptly. - Develop and implement marketing strategies to promote the takeaway and delivery service. - Ensure that all food products meet the food’s quality standards and specifications. - Manage online ordering platforms and ensure they are functioning correctly. - Manage financial aspects of the takeaway and delivery service, including budgeting, sales, expenses, and profitability, forecasting and reporting. - Ensure customer satisfaction by providing excellent service and addressing customer complaints. - Develop and implement policies and procedures to ensure compliance with food safety regulations. - Motivate and lead a team of staff to achieve sales and profit goals. - Ensure timely delivery of orders and monitor driver performance. - Monitor and maintain inventory of food, beverages and supplies. Skill/experience/qualifications: - Relevant experience in a similar role - Proven ability to lead and manage a team - Familiarity with online ordering platforms and delivery management systems - Strong understanding of food safety regulations - Knowledge of health and safety regulations applicable to food service - Experience with inventory management and financial reporting - Strong communication and customer service skills - Passion for culinary arts, creativity in menu development, and an understanding of current food trends - Experience managing delivery drivers