Sales Progressor - Castle Donnington
hace 3 días
Derby
Job Type: Full time • Competitive basic salary and annual bonus, • Salary sacrifice car scheme available to all employees, • Mileage allowance, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • Legal and/or Estate Agency, New Homes background, • Strong IT skills, • Experience with CRM systems, • A good understanding of building regulations and legal obligations, • Proficient with MS Office programmes, specifically Outlook, Word and Excel, • Proficient with Sales software e.g. Connections Database/COINs/Keys, • Excellent telephone manner and email etiquette, • Ability to deal with customers and stakeholders in a friendly and professional manner, • Able to effectively handle difficult situations, • Strong negotiation skills, • Able to work under pressure, prioritise and meet set deadlines, • 5 GCSEs/GCEs including Maths and English, or equivalent, • A Levels (or equivalent) in any discipline, • Relevant experience working for a residential housebuilder, • Legal Conveyancing knowledge, • Full driving license, • Update internal systems with all sales progress activity, keeping all plot records up to date with accurate information., • Liaise with internal stakeholders from site set up and manage the customer Database until site sales presence., • Proactively communicate on a daily/weekly basis to the Sales & Marketing Director any issues with conveyancing and plot progression to ensure completions targets are achieved., • Ensure new developments are set up with the legal teams in readiness for the first sales release., • Obtain management proposals from the managing agents and set up the management companies., • Ensure contracts are issued by solicitors within the agreed timescales and with the correct plans/information., • Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner., • Produce weekly sales progression tracker for sales team., • Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take., • Liaise with mortgage lenders, solicitors, estate agents and other Vistry departments to deal with any issues that arise., • Forecast expected exchanges, providing reasons for delays on overdue contracts to the business on a weekly basis., • Generate general customer communications, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters., • Complete extensive list of weekly and monthly KPI reports ensuring that the reports are completed in a timely and accurate manner., • Progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange., • Present a positive image of Vistry through all dealings with purchasers., • Perform general office administration tasks, as and when required, to meet the needs of the department, • Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date., • Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations., • Assist with internal or external audit as required in line with Vistry Values of ICQ., • Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands. Join us in making Vistry. #LI-AD1