Customer Services Representative
hace 2 meses
Yeovil
Are you a proactive, commercially minded customer service professional who thrives in a fast-paced environment? We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil. This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships. If you combine outstanding communication skills with strong organisation, commercial awareness and a customer first mindset, we want to hear from you. This is a varied, fast-paced role that requires initiative, accuracy and confidence. Key responsibilities: • Coordinate customer and new business appointments with theinternal teams, • Proactively follow up quotations and prospects to maximise conversions, • Deliver first-class customer service via phone, email and online enquiries, • Process sales orders, raise purchase orders and manage supplier quotes, • Track customer enquiries and update internal CRM/order systems, • Support marketing activity by converting leads into active customers, • Resolve customer queries quickly and professionally, • Manage diaries, itineraries and key communications, • Identify cross-selling opportunities to increase overall salesSkills and Experience, • Experienced in customer service, s...