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CRM Executive | Huddersfield (3 days a week) | £30k We’re looking for a creative and detail-oriented CRM Executive to join a growing customer engagement team working for a business you've no doubt heard of! This role is ideal for someone with hands-on CRM experience who enjoys building engaging customer journeys and delivering personalised communications across multiple channels including email, push notifications, SMS and in-app messaging. You’ll work closely with CRM, Marketing, Creative and Product teams to support campaigns focused on customer acquisition, engagement, retention and lifetime value. Responsibilities • Build, test and deploy CRM campaigns across email, push notifications, SMS and in-app messaging, • Support campaign planning, briefing, scheduling and QA processes, • Work collaboratively with internal stakeholders to deliver engaging customer communications, • Monitor campaign performance and provide insight-driven recommendations for optimisation Requirements • 12 months+ experience within a CRM or lifecycle marketing role, • Experience building and delivering customer engagement campaigns, • Understanding of segmentation, customer journeys and automation, • Experience working with CRM platforms such as Iterable, Braze, Klaviyo or Dotdigital If this is something that's up your street, feel free to apply and I'll get in touch or drop m...

Lucy Group Head Office in Sowerby Bridge seeks a Marketing Executive to enhance Lucy Zodion's reputation through strategic marketing communications. Candidates must have at least 5 years of relevant experience in marketing and understand both digital and offline channels. The role involves developin

We’re now looking for a creative Marketing & Communications Manager to lead the development and delivery of campaigns that raise awareness of our work, strengthen our brand and support our mission to make a positive difference in the local community. Analyse and report on success of marketing/prod

North Halifax Partnership is seeking a Marketing & Communications Manager to lead impactful campaigns that boost brand awareness and engage the community. This role requires expertise in digital marketing and the ability to analyze campaign success.

Job title Financial Queries Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 3FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview To lead and develop the Invoice Queries team, ensuring the effective resolution of financial queries while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support •Provide day to day leadership and support to the Invoice Queries team, ensuring high standards of customer service are consistently met. •Create a positive and inclusive team environment that promotes accountability, engagement and confidence. •Support team wellbeing and morale, addressing concerns promptly and appropriately. •Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development •Deliver regular coaching and feedback to support individual and team performance. •Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. •Complete regular performance reviews and support goal setting and development planning. •Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. •Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting •Take ownership of the teams quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. •Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. •Track quality trends and common issues, using insight to improve individual performance and overall service standards. •Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. •Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution •Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. •Support the team with financial queries and act as an escalation point for more complex or sensitive issues. •Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration •Contribute ideas to improve team processes, quality, and customer experience. •Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. •Encourage team members to share feedback and improvement ideas. Governance and Compliance •Ensure the team follows internal policies, procedures and regulatory requirements at all times. •Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. •Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong communication skills able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) Experience (what you have done) Experience managing a team in a customer service/ credit control environment, or similar. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training TPBN1_UKTJ

Job title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview As Telephony Application Manager, you will be responsible for the day-to-day ownership, running and improvement of JLAs telephony applications and supporting services. You will act as the key point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. Key tasks Own the operational management of JLAs telephony applications and supporting services. Own configuration management for telephony services (including configuration, integration and user access), ensuring controls and auditability are maintained. Responsible for user account management, call flow creation and configuration and system administration. Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications. Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures. Manage change and release activity for telephony applications, including risk/impact assessment, scheduling, testing, and working with the business to provide post-implementation validation. Manage third-party suppliers and carriers, including ticket progression, service reviews, SLAs and escalation routes. Define and maintain monitoring, alerting and operational dashboards; review trends and drive service improvements. Plan and deliver upgrades, patches and enhancements, ensuring minimal disruption and strong change governance. Maintain accurate documentation (service guides, runbooks, support processes and knowledge articles) and support ongoing training for IT and operational users. Support service continuity and compliance by ensuring appropriate backup, DR and security controls are in place and tested. Act as the interface between the business and telephony 3 rd parties for issue resolution, roadmap updates and account / product reviews. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrable experience administering a telephony platform in a corporate environment Practical experience designing and configuring call flows Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting Experience managing third-party suppliers, including SLAs, escalations and service reviews Understanding of access, security and compliance controls for telephony applications Strong stakeholder communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience supporting and/or managing business-critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration. Hands-on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation and post-change validation). Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). 2+ years experience working with cloud-based telephony solutions (e.g. Genesys, NICE, Avaya etc) Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves). Personal qualities (the way you think and act) Calm, structured approach under pressure, with a focus on restoring service and managing risk. Strong ownership mindset with a bias for action and follow-through. Clear, confident communicator with the ability to tailor messages for technical and non-technical audiences. Customer-focused and collaborative, building effective relationships across IT, operations and suppliers. Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality. Able to challenge constructively and influence decisions with stakeholders and suppliers. Qualifications Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys) We will need you to have a full UK driving licence TPBN1_UKTJ

SCHOOL HOME SUPPORT in London is looking for a passionate Communications and Marketing Lead to enhance its profile across various channels. This role involves developing and executing a communications strategy, driving campaigns, and engaging with schools and funders.

Temporary Executive Assistant, Marketing & Communications. To provide support to the Chief Marketing Officer and Global Head of Media Relations and, as needed, the Marketing & European Press Teams. Assisting with marketing, communications and social campaigns.

MADE Careers is seeking a Marketing & Communications Manager for a leading architecture studio in London. The role involves managing marketing campaigns, developing content, and supporting communications to enhance the studio’s external presence. Ideal candidates will have experience in marketing

The Marketing & Communications Manager is responsible for delivering clear, effective and strategic communications for the Association of British Orchestras. Compile and create digital visual marketing content to be shared across ABO’s social media platforms, website and e-communications. Support

We are looking for an experienced Marketer who can develop the strategy of the Marketing stream but also has a pragmatic and hands-on attitude, willing to roll up sleeves and get involved in the core activities. Develop and execute a comprehensive communications strategy, ensuring brand consistency

The Marketing & Communications Manager is responsible for shaping and delivering the hotel’s marketing and communications strategy across Rooms and Food & Beverage, ensuring a cohesive, elevated expression of the Colbert Collection brand across all guest touchpoints. Proven experience in Marketing

You’ll support colleagues to deliver impactful and innovative communications campaigns to celebrate our children and young people, staff, and foster carers. You’ll be expected to manage your own workload, working closely with managers and senior leaders in the authority to deliver communications

You will take ownership of marketing execution and content production to enhance the company's communications and marketing strategies. An innovative AI-driven technology firm in Greater London is seeking a Marketing and Corporate Comms Executive.

Responsibilities:* Own global marketing strategy and execution for our international government business—aligning closely with regional sales and leadership teams* Drive demand and influence across global defense and government stakeholders through targeted campaigns and positioning* S

Canine Partners in Leicester is seeking a passionate Marketing Communications Officer for a 12-month fixed term contract. The ideal candidate will have experience in marketing or communications and will be excited about the transformative impact of assistance dogs.

JCDecaux in Greater London seeks a Marketing Specialist to craft high-quality content and implement a multi-channel communication strategy. You will create press releases, newsletters, and marketing materials, and plan key events like the Programmatic Awards.

We are seeking a creative and values‑driven Marketing & Communications Lead to shape how Cornwall Pride connects with the public, the press, and our communities. You will lead the development and delivery of Cornwall Pride’s marketing and communications strategy, ensuring our events, campaigns,

Experience with content‑led marketing and corporate communications. You will assist the production, maintenance, and publication of marketing and corporate communications content, including:. Marketing and Corporate Comms Executive.

In this role, you will lead the end‑to‑end marketing and communications strategy for CGI’s Public Sector portfolio, aligning Government & Justice, Public Safety, and Government Relations into a single, coherent go‑to‑market approach. Build & lead a high‑performing, commercially focused m

CPA marketing and communications activity. Lead a joined‑up marketing and communications plan across CPA activity. Craft Potters Association: Marketing & Communications Manager.

To provide support to the Chief Marketing Officer and Global Head of Media Relations and, as needed, the Marketing & European Press Teams. Assist with marketing, communications and social campaigns. Assist with organising marketing/PR events.

This pivotal role will involve managing communications and marketing plans, creating diverse content formats, and engaging audiences on social media platforms. The position requires considerable experience in marketing and communications, with a focus on writing, managing complex plans, and line-man

Reuben Sinclair is seeking an In-House PR & Communications Director for a global creative agency.

The Marketing and Communications Specialist is a hands on role responsible for delivering high quality external communications, and owning the accuracy and value of customer data and managing and monitoring the marketing funnel of prospect individuals and companies. Actively embrace and apply AI too

The Independent Schools Council is looking for a Marketing Communications Officer to join Queen's College, London. This role involves supporting the Director of External Relations in implementing the marketing strategy to enhance brand presentation. The successful candidate will need to collaborate

Connect2Employment is seeking a proactive Marketing & Communications Executive to enhance the business's image through effective content and marketing strategies.

This role requires managing high-quality external communications, maintaining customer data, and utilizing AI tools for enhanced marketing effectiveness. Stobbs is looking for a Marketing and Communications Specialist in Greater London. Ideal candidates should have strong written communication skill

Ares Management Corporation is looking for an Associate in Real Estate Corporate Communications & Marketing based in London. The ideal candidate will manage the UK marketing budget, ensure all marketing content is engaging and aligned with corporate branding, and report on campaign performance. This

A leading spatial intelligence firm in London is seeking a Marketing & Communications Director for their International Government business. The ideal candidate will have significant experience in global marketing within the defense sector, strong communication capabilities, and an understanding of g

We are looking for a creative and proactive Marketing and Communications Intern to join our team from. Pursuing a Diploma / Degree in Marketing, Mass Media or other relevant courses.

They will understand how marketing and communications can support the growth of a mission-driven organisation and will be comfortable advising senior leaders on strategic communications decisions. A trustee with marketing and communications expertise will play an important role as a strategic partne

An international non-profit organization is seeking a Marketing & Communications Intern in Peru. You will lead outreach initiatives, create engaging social media content, and manage communications with supporters.

The role provides senior, credible leadership in brand, marketing and external communications at Group level, acting as the connective tissue across independent marketing teams. The Group Director, Brand, Marketing & Communications is accountable for defining, stewarding and elevating The Collinson

The ideal candidate will have marketing, communications, and social media experience to amplify their cause.

Jersey Electricity Plc is seeking a Marketing Executive dedicated to enhancing group communications for internal and external audiences. Responsibilities include managing marketing activities, social media interactions, community initiatives, and event logistics, requiring strong administration skil

Together Trust Centre is looking for a Marketing Communications Manager to oversee communications activities, leading a team to deliver effective campaigns. You will manage PR and media relations, and ensure clear, engaging communications across channels.

Alongside your hands‑on experience, this internship offers a range of additional opportunities to enhance your skills and broaden your experience in marketing and communications:. These opportunities provide a well‑rounded experience, giving you both the practical skills and professional develop

This is an outward-facing, hands-on role combining communications, external affairs and marketing.

Rosewood Hotel Group is seeking a Manager for Brand Marketing and Communications, EMEA, to enhance brand management across the EMEA region. The role involves supporting the Director in executing strategic marketing plans and managing communications activities. We are looking for a candidate with a m

Edel Assanti in Greater London is seeking a Communications & Marketing Manager to enhance the gallery’s public profile and audience reach. This role involves managing digital content, public communications, and marketing campaigns that promote exhibitions and events.

The role involves project coordination, event organization, communication with participants, and supporting marketing activities. Ideal for students in management or marketing, this internship offers flexibility with a commitment of 2 to 5 hours per week over 9 to 12 months.

A leading media company in Greater London seeks a Customer Marketing Manager to lead multi-channel campaigns across health and wellness brands.

A leading risk consultancy firm is seeking a Marketing & Communications Manager to execute the marketing strategy across its brands. The role demands 4-7 years of B2B marketing experience, strong content creation skills, and digital fluency.

The business works with some of the world’s best-known brands across technology, culture, entertainment, consumer, and sport, and is investing heavily in its global in‑house marketing and communications function. In‑House PR & Communications Director | Global Creative Agency. We’re supportin

The role includes developing marketing content and managing marketing communications campaigns. A leading IT services provider is seeking a motivated Senior Marketing Communications Executive for a 14-month fixed term contract in the UK. Candidates should have at least 5 years of experience in IT se

Cambridge Enterprise seeks a Professional Assistant to join their Marketing & Communications team.

Marketing Communications Manager## Job IntroductionAbout the role:As Marketing Communications Manager, you’ll be at the heart of our communications activity—crafting compelling content through excellent copywriting and driving engagement with key audiences including supporters, staff, volunt