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Company Description Unimed Electrode Supplies Ltd provides high-quality consumables, electrodes, and accessories for neurophysiology and intraoperative monitoring. We supply NHS hospitals, private healthcare providers, and universities across the UK and Ireland. Based in Farnham, Surrey, we are a small and friendly team committed to delivering reliable products, excellent customer service, and innovative solutions that support the healthcare professionals we work with. We value collaboration, inclusivity, and customer satisfaction, and are dedicated to making a positive impact within the medical community. Strategic Goal Strengthen Unimed’s customer relationships and drive sustainable sales growth through proactive account development, new business opportunities, and partnerships, with a focus on sustainability and education. About the Role The Customer Development and Relations Manager is responsible for developing, managing, and growing a defined portfolio of assigned customer accounts across the UK healthcare sector, while driving commercial growth and identifying new opportunities. The position focuses on connecting Unimed’s value proposition with the needs of neurophysiology professionals in both NHS and private healthcare settings. The post holder will lead engagement within their assigned accounts, manage opportunities and key relationships, and represent Unimed at strategic meetings, global distributor events, and industry conferences as relevant to their customer portfolio. The role also supports sustainability and education initiatives, ensuring Unimed’s commercial success aligns with responsible, long-term partnerships. Working closely with the Managing Director and Customer Service team, the position ensures consistency between account development, relationship management, and day-to-day customer support for the accounts under their responsibility. Key Responsibilities Customer Relations & Development · Develop and maintain strong relationships with customers through telephone, email,ocess the • Identify and prioritise new business opportunities across NHS and private healthcare networks., • Proactively develop and maintain relationships with NHS procurement teams to support compliant, value-driven purchasing decisions., • Build and maintain strong relationships with key decision-makers, clinicians, technical leads, and NHS procurement representatives., • Develop and present tailored commercial proposals highlighting value, sustainability, and clinical benefit., • Collaborate with the Managing Director to maximise business opportunities by structuring competitive pricing and delivery timescales aligned with business objectives., • Review distributor agreements quarterly in line with the agreed distributor framework, ensuring alignment with Unimed’s commercial and compliance standards., • Prepare and present quarterly sales analysis to the Managing Director, summarising performance, successes, and forecasts., • Conduct annual reports with key accounts representing the top 20% of revenue., • Collaborate with the internal team to ensure opportunities align with agreed marketing campaigns, operational capacity, and sustainability goals., • Represent Unimed at UK conferences and international distributor meetings, maintaining a professional and strategic presence. Sustainability & Education Projects • Support sustainability initiatives with customers and suppliers in line with NHS Net Zero objectives and environmentally responsible procurement practices., • Identify and promote Unimed products or solutions that demonstrate measurable sustainability benefits., • Support educational collaborations with hospitals, universities, and neurophysiology networks to promote best practice and professional development., • Work with the Internal Teams to identify opportunities for future Unimed-hosted or supported workshops, courses, and webinars. Collaboration & Internal Communication • Engage in regular update discussions with Customer Service Administrator(s), sharing information on customer activity, account developments, and potential growth areas, • In Quarterly Team Meetings, provide insight on market trends, product performance, and customer feedback to enhance internal product knowledge., • Contribute to internal discussions on product positioning, pricing, and customer satisfaction. Market Intelligence & Strategic Planning • Map customer infrastructure, identifying key contacts, department objectives, and service areas., • Analyse market trends and customer data to identify emerging opportunities and risks. These should be included in the Quality Management System., • Monitor and report competitor activity and pricing to the Unimed team as it becomes available., • Develop commercial proposals and lead contract negotiations to secure profitable outcomes., • Monitor financial performance across key accounts using data-driven insights., • Contribute to annual sales planning, providing informed forecasts and growth strategies., • Ensure all commercial activities comply with relevant ethical, regulatory, and quality standards. Quality & Compliance • Ensure all procedures are followed in line with the ISO 9001 Quality Management System., • Support documentation and record-keeping to maintain traceability and compliance., • Assist with internal audits and continuous improvement initiatives as required. Person Specification Essential • Degree in Business, Marketing, Life Sciences, Healthcare Management, or a related discipline, or equivalent professional experience in account management, business development, or customer relationship management., • 5 + years of experience managing customer relationships or developing business accounts in a professional environment., • Strong communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders., • Commercial awareness and the ability to identify and develop new business opportunities., • Confident presenting ideas, proposals, or solutions to customers and internal teams., • Ability to work independently while collaborating effectively with internal teams., • Strong organisational skills with the ability to manage multiple accounts, priorities, and deadlines., • Willingness to travel across the UK to visit customers, attend conferences, and represent the company., • Full UK driving licence. Desirable • Experience working with NHS organisations, healthcare providers, or regulated industries., • Previous experience in medical devices, healthcare technology, or clinical environments., • Experience engaging with procurement teams or tender processes., • Training or qualifications in sales, account management, or business development., • Awareness of sustainability initiatives or environmentally responsible procurement practices., • Experience presenting at conferences, workshops, or professional events., • Familiarity with CRM systems and sales reporting tools.

What we are looking for: We are seeking a proactive and highly organised Office Administrator to support the Estates team in ensuring the smooth day-to-day running of the office environment. This includes all administrative tasks, coordinating internal communications, arranging contractor bookings and acting as a point of contact for internal and external stakeholders. The successful candidate will bring a positive energy, excellent communication skills and will be adept at managing relationships with internal and external stakeholders. Role Responsibilities: Key responsibilities include: • Manage the maintenance portal (JobLogic) for both internal and external Planned Preventative Maintenance (PPM) and reactive works. This will include raising, updating and closing down jobs, and updating existing jobs to align with PPM and reactive works., • Provide general administrative support to the team, coordinating stakeholder communications and acting as liaison across departments., • Organise office supplies, stationery, and equipment inventory., • Coordinate meeting room bookings and visitor access., • Invoice processing, control of purchase orders and general budgetary control processes., • Completion and submission of monthly management information and performance monitoring i.e KPI’s., • Maintain internal documentation, polices, procedures and maintain compliance records., • Liaising with suppliers and contractors for site visits and bookings ensuring that all required documents and controls have been submitted and are in place prior to the commencement of works. Prepare job reports and assist in tracking progress of ongoing tasks., • Organise internal events and communications, • Support onboarding of new starters with desk setup and welcome packs., • Manage the inhouse teams training record, to include booking of courses as and when required., • Assist with health & safety and fire warden duties., • Consistently demonstrate and encourage others to adhere to the company values of Proud, Passionate, Ambition and Together., • Contribute to the Company’s aspiration of becoming an Employer of Choice and Responsibility in the local area by actively participating in our volunteering opportunities where possible., • Demonstrate engagement with and adherence to the Company’s policies, procedures, guidelines, wellbeing initiatives and reporting channels to ensure all work is carried out safely and to the highest standards, including but not limited to:, • Health & Safety, Occupational Health & Safety, Compliance and Environmental standards / legislation., • Aerodrome license and CAA standards., • Appropriate Workplace Behaviour, UK Modern Slavery and General Data Protection & Retention (GDPR) Policies., • Support the team with adhoc activities/tasks as reasonably requested. About you: Skills, Qualifications and Experience: Essential: • Evidence of Right to Work in the UK., • Full 5-year employment/educational history required (with no unaccounted-for gaps)., • Able to obtain a clear Criminal Record Check (CRC) certificate to the required security clearance level for this role., • Hold a full valid UK Driving License or equivalent., • Strong organisational and communication skills., • Demonstrate experience in office administration or coordination, preferably having completed an office administration or office management course., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Ability to manage multiple tasks and prioritise effectively. What we can offer: • Competitive salary., • Discretionary annual bonus., • 25 days holiday per annum (pro-rata), plus statutory public holidays., • Workplace pension scheme with enhanced employer contributions., • Enhanced Company Maternity and Paternity Pay., • Life assurance., • Access to medical plan including a range of private treatments (after probation period)., • Health & Wellbeing app with access to discounts., • Company sick pay scheme., • Electric vehicle scheme (after 9 months of employment)., • Sustainable travel scheme., • Annual complimentary bike maintenance., • Free onsite parking., • Cycle to work scheme., • Access to an Employee Assistance programme and helpline., • Discount on accommodation, food and beverages at affiliated hotel., • Discount on food/beverage at affiliated pub., • You’ll also get all kinds of other great perks, like social events and special employee offers.

New Business Administrator Location: Farnborough (Hybrid Options Available) Salary : £27,000 - £35,000 + Benefits Our client, a well-established and client-focused Financial Services firm, is seeking a New Business Administrator to join their centralised administration and client servicing team based in Farnborough. This is an excellent opportunity to join a collaborative Business Support team, providing end-to-end administrative support across a range of financial products. Working as part of our Business Support Centre, you will support consultants and clients through the end-to-end new business process, ensuring cases are handled efficiently, accurately and in line with service level agreements. Your responsibilities will include: Processing new business across investments (ISAs, Bonds, Investment Accounts), pensions and protection (individual and corporate) Managing cases from submission through to “In Force” status Proactively managing and chasing pipeline cases to completion in line with SLAs Raising new business invoices Booking annual review meetings Handling new business queries from Advisers, clients and product providers Maintaining accurate and compliant client records across internal systems Ensuring all documentation is correctly stored within document management systems Supporting colleagues to meet team and business objectives Skills & Experience Financial Services experience (IFA or provider background preferred) New business processing experience across a variety of products (e.g. ISA, GIA, pensions, bonds, protection not necessarily all) Strong administration and customer service skills Proficiency in Microsoft Word and Excel (training provided on internal systems) 5 GCSEs (grades AC / 94) including Maths and English Desirable: Experience within a life, investment or pension environment Experience handling DB transfers Understanding of regulated environments and compliance processes Benefits: Private Medical Insurance (self cover) Income Protection (75% salary for up to 3 years) Life Assurance (4x salary) Critical Illness Cover (£50,000 lump sum) Pension (6% employer / 3% employee)

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