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At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector. \n Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. \n As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. \n Responsibilities: \n\n • Log, triage and manage all service calls using Agilico’s digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status.\n, • Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management.\n, • Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes.\n, • Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures.\n, • Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities.\n, • Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met.\n, • Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools.\n, • Good understanding of IT\n, • Hands on person\n, • Troubleshooting/problem solver\n, • Opportunities to progress and grow your career\n, • 23 days holiday plus bank holidays, rising to 28 days after 5 years\n, • Stakeholder pension scheme & death in service benefit\n, • Agile Perks reward platform offering discounts and great deals\n, • Healthcare cash plan covering everyday expenses such as opticians, dentist etc\n, • Cycle to work scheme\n, • Volunteer days\n, • Referral bonuses if you nominate a friend or a new customer\n, • Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.\n