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Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £27,976.00 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based), • Cut down on daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Various start dates from Oct 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm. Part-Time Working Pattern (20 hours per week): • Monday: 09:30 – 13:45, • Tuesday: 09:30 – 13:45, • Wednesday: Off, • Thursday: 09:30 – 13:45, • Friday: 09:30 – 13:45, • Saturday: Off, • Sunday: 09:30 – 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £27,976.00 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based), • Cut down on daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Various start dates from Oct 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm. Part-Time Working Pattern (20 hours per week): • Monday: 09:30 – 13:45, • Tuesday: 09:30 – 13:45, • Wednesday: Off, • Thursday: 09:30 – 13:45, • Friday: 09:30 – 13:45, • Saturday: Off, • Sunday: 09:30 – 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Basic informationLocationBirmingham, Bristol, Cardiff, Leeds, Manchester, NewcastleBusiness LineTax & LegalJob TypePermanent / FTCDate published10-Jul-2026Req #22661Job descriptionConnect to your IndustryOur national Reward business represents the largest Reward practice in any professional services firm and has practitioners specialising in every area of how and why employers pay employees. Within that, our Incentives team supports both global and domestic listed and private companies at every stage of the corporate lifecycle with all aspects of designing, implementing and operating incentive arrangements in the UK and overseas, including supporting clients in meeting their tax, legal, regulatory and compliance obligations. We are a true advisory practice and aim to work in partnership with our clients to deliver high quality, high impact advice. The team has a number of varied and challenging roles available. Register your interest to find out more.Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity Our team supports a broad client portfolio across a range of industries, from very large global corporations through to smaller fast-growing businesses – including both listed and private companies and specialist funds. We are looking for a variety of people from different backgrounds, including tax professionals and accountants and lawyers (including those with additional in-house share incentive experience) to join our team. The responsibilities will vary depending on the role (more information can be provided on enquiry), but may involve: Advising on commercial and practical issues related to the structure and design of equity and cash incentive plans; Supporting clients with the implementation and operation of equity and cash incentive plans in the UK and globally, including the impact of corporate transactions; Advising on the tax and legal implications around the world of incentive plans, for both the employer and the employee; Developing strategies for the tax compliant and tax efficient delivery of incentives; Assistance with preparing technical updates to send to clients and contacts, in relation to the changes of tax and legal treatment of incentives; Providing ad hoc practical advice to clients operating their plans. Attending client meetings and speaking to clients as required to discuss the advice – we aim to act as part of the client team, to grow and develop our excellent client relationships; Drafting share plan and related employee communication documents (plan rules, FAQs, tax guides) (relevant for those with a legal background); and Providing support on proposals and business development activity (e.g. preparing slides, bid responses, developing your own client relationships).Connect to your skills and professional experience You’re a natural at taking initiative. Someone who brings out the best in others and is a brilliant relationship-builder. You’ll grow our business without compromising standards, integrity or culture. We’re all about learning and growing, so we’ll support you throughout your career with us. One of the following qualifications: ACCA/ACA/ATT/CTA, Solicitor or Barrister (or equivalents). We will also consider applications from individuals who are currently studying for one of these qualifications. Experience of share incentives in the professional services environment (potentially including time in industry) and an understanding of the relevant legislation in this field; Excellent organisational skills and the ability to prioritise workload with a flexible approach, ensuring deadlines are met. Experience obtained within Tax or Legal environment.Clear communication skills and ability to produce high quality, client facing, technically accurate, well written work, obtained within Tax or Legal environment.Pro-active and able to take ownership of delivering projects to clients and use initiative to resolve problems; Willingness to learn and deal with new ideas and technical areas; Team player with the ability to build effective relationships at all levels and make an impact within our local, national and international networks. Experience obtained within Tax or Legal environment.Strong business acumen and commercial awareness obtained within Tax or Legal Environment.Connect to your business - TaxInnovation and tax consultancy may not seem to go together, but that’s exactly what you’ll find at Deloitte. We’re constantly seeking the new and working together to push the limits of what’s possible. Discover a new kind of tax career that you can make your own.Global Employer Services (GES) Global Employer Services is a 1,000-strong award-winning, relationship-focussed business. We focus on the risk and regulatory agenda, delivering long-term value to our clients. Our clients range from high-net-worth individuals and highly ambitious start-ups to a large number of FTSE 100 and 250 companies, with significant global footprints. Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.Connect with your colleagues "You can develop into a strong tax specialist and advisor quickly. There are no limits on how far you can go." - Oliver, Tax“At Deloitte you acquire a lot of knowledge – fast. It’s interesting work, often for household names’’ - Erica, Tax“We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone’s encouraged to be bold, creative, and ambitious”- Oliver, Tax ConsultingOur hybrid working policyYou’ll be based in one of our UK offices with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Connect to your return-to-work opportunityAre you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersRTWPROG WPFULL SLTAXC BAGESS LOCOFFICE

Job Title: Destination Management Manager \n Job Terms: Full-time position \n Salary Range: Competitive base salary & OTE to be discussed dependant on experience \n \n Job Description \n We are looking for a driven, personable and commercially minded Destination Management Manager to lead and grow the Destination Management side of Callow Events, Northern Ireland's leading event management and destination management company, delivering exceptional events and experiences across the UK, Ireland and internationally. \n \n This is a new, role at the heart of Callow Events' strategic growth within the Meetings, Incentives, Conferences and Events (MICE) market, with a particular focus on attracting incoming corporate, association and incentive business to Northern Ireland. You will be the face of our Destination Management Services, building relationships with international buyers, agencies, event planners and corporate clients, while identifying new business opportunities and converting enquiries into exceptional destination management programmes. \n \n This individual must be a natural relationship builder and confident representing the business at industry events, trade shows, networking opportunities and client meetings, both locally and internationally. You will also need outstanding project management, leadership and event delivery skills to oversee the planning and delivery of destination management programmes alongside the wider Event Delivery Team. With a keen eye for detail, creativity and a passion for showcasing the very best of Northern Ireland, you will ensure every client experience reflects the exceptional standards Callow Events is known for. \n \n As Destination Management Manager, you will play a lead role in shaping the commercial strategy, sales pipeline and delivery of our Destination Management Services, working closely with the Management Team to drive the continued growth of this exciting division. You will take a central role in new business development, client relationships, proposals, programme budgets and project delivery, with support from the management team as the division grows. \n \n Duties and Key Responsibilities: \n\n • Lead the growth and development of Callow Events' Destination Management Services, working to the agreed strategy and sales targets for the MICE market.\n, • Proactively identify and develop new business opportunities with corporate clients, incentive houses, event agencies, professional conference organisers (PCOs) and travel trade partners across the UK, Europe and internationally.\n, • Manage the internal sales and marketing budget for the Destination Management service line, tracking spend and reporting on return on investment (ROI) to the Managing Director and Associate Director.\n, • Act as the primary point of contact and trusted advisor for Destination Management clients, managing relationships from initial enquiry through to proposal, contracting and delivery.\n, • Lead client site inspections and familiarisation visits, showcasing Callow Events' destinations, venues and suppliers to prospective and confirmed clients.\n, • Represent Callow Events at relevant trade shows, sales missions, familiarisation trips and industry events, both locally and internationally, to build brand awareness and generate new leads.\n, • Develop and strengthen relationships with key suppliers, venues, hotels and destination partners, negotiating rates and contracts on behalf of the business.\n, • Build and maintain relationships with key strategic partners to identify commercial opportunities, leads and collaborations.\n, • Manage the Destination Management sales pipeline and income targets, working with the Management Team to enhance profitability and develop new revenue streams.\n, • Work collaboratively with the Event Delivery team, delegating tasks, reviewing work and supporting their development.\n, • Design and deliver bespoke, authentic destination programmes across Northern Ireland, the Republic of Ireland and the UK, including tours, activities, accommodation, transport and entertainment.\n, • Project manage conferences, incentives and corporate events end-to-end, from proposal through to completion, with the support of the Event Delivery team.\n, • Manage programme budgets, suppliers and logistics, ensuring cost, quality and client expectations are met at every stage, with the support of the Event Delivery team.\n, • Research industry trends, competitor activity and new destination experiences to keep Callow Events' offering fresh, unique and competitive.\n\n \n Core office hours are Monday – Friday, 9:00 a.m. to 5:00 p.m. Additional evenings, weekends and international travel will be required as needed for client meetings, trade shows and event delivery. \n \n Essential Criteria \n\n • 3rd Level Qualification, preferably in Tourism, Events Management, Business Management, Marketing or a related field.\n, • Minimum 2 years' experience in a MICE, business events, incentive travel, conference or destination management role (whether within a DMC, tourism board, convention bureau, venue or hotel group).\n, • Proven track record of business development and new client acquisition, with the ability to build a sales pipeline from cold leads through to confirmed business.\n, • Experience managing and developing client relationships, acting as the primary contact for key accounts, including international clients.\n, • Knowledge of Northern Ireland’s tourism landscape, including Tourism Northern Ireland, Visit Belfast and key venues and suppliers.\n, • Experience designing, costing and delivering bespoke programmes or events end-to-end, from proposal through to on-site delivery, including owning revenue or profitability targets.\n, • Confident, polished communicator, comfortable presenting and representing the business at client meetings, trade shows and industry events.\n, • Strong computer literacy, including proficiency in Microsoft Office applications (Word, Excel and PowerPoint).\n, • Excellent attention to detail and accuracy in all documentation, with strong oral and written communication skills.\n, • Excellent time management skills, with the ability to multitask, prioritise workload, and meet deadlines in a fast-paced environment.\n, • Willingness and ability to travel within the UK, Ireland and internationally as required.\n\n \n Desirable Criteria \n\n • An established network of contacts within the MICE, incentive travel or conference industry, locally, in Europe or internationally.\n, • Experience working within a Destination Management Company (DMC) specifically.\n, • Experience managing or mentoring team members, and confidence delegating tasks to an Executive or Assistant.\n, • Full UK driving licence with access to a car during employment.\n, • Familiarity with event or project management software (e.g. MONDAYS).\n, • Membership of, or willingness to engage with, relevant industry bodies and accreditations (e.g. Site, MPI, ABPCO).\n, • Experience working in a fast-paced, customer-focused environment.\n, • Willingness to learn, develop new skills and take initiative within a growing events team.\n\n \n Benefits \n\n • Continuous guidance and mentorship from the Leadership Team.\n, • A genuinely exciting opportunity to build and shape a brand-new service line for the business.\n, • Great prospects for promotion and growth within the company (e.g. opportunity to become Head of Destination Management as the division grows).\n, • Fun and creative working environment.\n, • Dynamic and ever-changing workplace with each project differing from the next.\n, • Opportunity to work with prestigious clients and partners on a local and international scale.\n, • Flexible working hours (including 1-day a week working from home).\n, • Time owed in lieu days.\n, • Personalised benefits scheme, tailored to your needs and preferences.\n, • Convenient city centre car parking.\n, • Annual bonus scheme and attractive commission opportunities.\n, • Company pension.\n, • Comprehensive wellbeing programme and bi-annual employee team building days.\n, • Birthday lunches & milestone celebration gifts.\n\n \n Deadline: Email your covering letter with CV to jessica@callowevents.co.uk before 3pm on Friday 21st August. \n \n Successful applicants will be invited for an interview from week commencing 31st August/7th September.

My client is an indigenous Software house, increasingly known as the ‘supplier of choice’ for public sector bodies across the UK and Ireland. Due to continued success (including major contracts won) – they are hiring for a BRAND NEW role within the business. Having recently helped them secure talent in Data Engineering and Testing – we’re now pleased to present this Service Delivery Manager role! \n \n \n \n Role Overview: \n Having consistently expanded their customer base, my client needs to ensure that SLAs are met across the board. \n The Service Delivery Manager will work on the company’s managed service contracts, owning the customer relationship once a service has gone live and moved into business-as-usual (BAU). The Service Delivery Manager sits between the company’s support/service desk team and each customer's lead contact, making sure delivery stays on track, problems get resolved, and customers always know where they stand. You will own SLA performance, monthly service reporting, service reviews, and the change and problem management process. \n \n \n \n Your Day-to-Day: \n The Service Delivery Manager will partner closely with the Support Manager (and Support Team) – ensuring they’re performing optimally. You will have the autonomy to fill your own diary with customer meetings. You will travel to meet customers onsite (mostly NI) to build rapport quickly and introduce your support team to them. You will be confident, personable and with a great attitude; ensuring you’re the customer’s ‘go-to’ person. \n \n \n Responsibilities: \n KPIs and Evidence (Reported Monthly) \n You'll be responsible for producing and standing behind the following each month: \n\n • SLA compliance — % of tickets meeting response and resolution targets, by priority.\n, • First response time — Average and % within target, by priority.\n, • Resolution time — Average and % within target, by priority.\n, • Customer satisfaction — Post-ticket CSAT / survey scores, with trend.\n, • Service reviews — Reviews held vs. scheduled; actions closed vs. open.\n, • Change requests — Volume, lead time, and approval-to-implementation cycle time.\n, • Problem records — Open/closed problems, recurring incident themes, and root-cause status.\n, • Report delivery — Monthly service report issued on time, every time.\n\n \n Essential Skills and Experience \n\n • Experience in a service delivery, account management, or customer success role within an IT, managed services, or technical environment.\n, • A confident, personable manner — genuinely warm with customers, and able to build trust and rapport quickly.\n, • Comfortable owning difficult conversations: managing an SLA breach, an unhappy customer, or an overdue action without letting the relationship suffer.\n, • Good working knowledge of SLA, change management, and problem management processes (ITIL exposure is a plus, not a requirement).\n, • Strong reporting skills — able to turn raw support data into something a customer stakeholder finds clear and credible.\n, • Organised and self-directed, comfortable managing multiple customer accounts in parallel.\n, • Existing right to work in Northern Ireland. We are unable to offer visa sponsorship for this role.\n\n \n \n Desirable: \n \n\n • Familiarity with a service desk or ITSM tool (e.g. Jira Service Management, Freshservice, ServiceNow).\n\n \n \n The Service Delivery Manager will join a vibrant, high-achieving team in their beautiful Holywood Office. You will work across high-profile public sector and regulated client engagements. There is huge growth potential in this role with plans to grow a team under you! \n \n \n If you’re interested, please apply or contact dan.gough@adeptapartners.com

\n Job Description\n \n Woodburn Primary is a large and well-established community focussed primary school that serves the Woodburn area of Dalkeith. Following an extension completed in October 2024, the school gained 9 classrooms, a STEM room, additional gym hall, improved outdoor play spaces and a multi-use games area. In January 2025, the school also gained a Complex Needs Provision. \n Woodburn is committed to providing a safe, nurturing and supportive learning environment for all. We strive to equip our children with the skills they will require to become Successful learners, Confident Individuals, Independent Learners and Responsible Citizens. We place considerable value on trust, respect, nurture, equality and equity. \n The successful post holder will work as part of the wider office team supporting the day to day running of the school. This is a front facing role in a busy office environment which involves working with a range of staff, children, families and other school partners. \n Essential \n Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English or equivalent. SVQ 2 or equivalent is an acceptable alternative. \n Some practical experience or demonstration of competency in the use of word processing and standard PC software packages. \n Demonstrable competency in keyboard and clerical skills; SVQ 2 or equivalent is an acceptable alternative. \n Experience in a similar office environment, with a working knowledge of modern office equipment would be desirable. \n \n CLOSING DATE - Monday 17th August \n INTERVIEW DATE - Monday 24th August \n Requirements\n Position Title: Office Support Assistant \n Directorate: Children, Young People and Partnerships \n Location: Woodburn Primary School \n Contract Status: Permanent \n Hours of Work: 27.5 hours per week \n Weeks per year: 39 \n Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale. \n Based on 27.5 hours over 39 weeks per year, the minimum actual salary for this position is £18,351.07 per annum. Responsibilities\n This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children. \n Successful candidates will require PVG Scheme membership for Regulated Work with Children, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk \n Please note that Disclosure Scotland has changed the way PVG certificates are issued. You will be notified by email from Disclosure Scotland that your certificate is available to view. Once you have viewed your certificate you will be allowed to share this with your employer and it is only available for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application will need to be generated, and this will incur an additional cost. \n Please note: If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website The Individual\n If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to discuss with member of the Recruitment Team stating the post reference number. \n Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter. \n If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person who has previously been a looked after child, you are eligible for a guaranteed interview if you meet the essential criteria for the post. \n

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm’s core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. #LI

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm’s core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. #LI

We have an exciting opportunity for a Senior Administrator to join our Risk Operations team, based in A&O Shearman’s Belfast Office, on a 6-month fixed term contract. Risk team – Belfast The Risk Operations Senior Administrator supports the efficient operation of the Risk Operations Team/ Risk Function by delivering high-quality administrative, project, and analytical support to Risk leadership. The role coordinates key project-related activities, maintains risk data and reporting, and acts as a central point of contact for risk-related queries, contributing to effective stakeholder engagement and a strong risk culture. It also supports the delivery of strategic risk initiatives, the maintenance of risk systems and training materials, and the administrative oversight of the firm’s global background screening programme, ensuring alignment with policies, regulatory requirements, and operational priorities. What you will do Risk Operations/Function Administration Support • Support to the Global Head of Risk Operations: Provide comprehensive administrative and organisational support to the Global Head of Risk Operations, including the planning and coordination of ad hoc meetings and events (e.g. risk off-sites, discovery sessions, and training initiatives). Deliver broader administrative assistance as required to support effective function leadership., • Risk Operations Leadership Support: Assist the Risk Operations Leadership team with the coordination of team activities and day-to-day administrative processes. Responsibilities include preparing and documenting minutes from stakeholder and client meetings, supporting team workflows, managing shared mailboxes, and maintaining trackers, reports, and internal documentation., • Strategic Risk Project Support: Support the delivery of key strategic risk projects by scheduling and attending project meetings, producing accurate minutes and file notes, tracking project milestones, dependences and deadlines, and tracking actions through to completion. Maintain project trackers to monitor progress, outcomes, and key risks or challenges including preparation of project status reports for senior stakeholders. Support the rollout of new processes and procedures where they apply internally to the Risk Function/Operations., • Risk Function Communications Plan Support: Support the development and delivery of the Risk Function communications strategy. This includes maintaining intranet content and distribution lists, ensuring the accuracy of the organisational structure chart, and contributing to the preparation of regular Risk Function communications (e.g. newsletters and updates)., • Risk Function Finance Support: Provide administrative support to the Risk Operations Manager in the preparation of annual budgets and the ongoing monitoring and review of monthly Risk Function financials., • Flexible Support: Demonstrate adaptability and proactivity by undertaking additional responsibilities and providing support across the Risk Function as required.Risk Management Support, • Risk Management: Support the Risk Operations Senior Manager and Managers in promoting a strong risk management culture across the firm. Act as a primary point of contact for general risk-related queries from global offices and teams, providing timely and consistent guidance., • Stakeholder Management: Build and maintain effective working relationships with the business, key stakeholders, and relevant third parties to support the delivery of Risk Function objectives., • Global Risk Register (GRR): Manage the GRR shared mailbox, ensuring timely responses to system notifications and escalating matters to Risk Operations Leadership where appropriate. Provide technical support and guidance to users on effective utilisation of the GRR platform to support risk management activities., • Analysis and Reporting: Collate and analyse risk data to identify trends, themes, and emerging issues. Prepare and present clear, actionable insights to Risk Operations Leadership to inform decision-making., • Training Materials: Maintain and update training materials and guidance documentation used across the firm to support risk management practices, ensuring all content remains accurate and compliant with firm policies.Background Checks Support, • Background Checks Subject Matter Expertise (SME): Act as the first point of contact for risk-related background screening queries from global offices and Global HR. Track and manage queries, escalating where necessary, and support the provision of guidance to leadership on the firm’s global screening compliance programme., • Project support: Support background screening and risk-related projects by scheduling and attending meetings, undertaking research, and producing accurate minutes, with a particular focus on compliance with employment screening requirements globally., • Supplier Oversight: Engage regularly with the firm’s background screening supplier to ensure contractual obligations are met. Support the maintenance of Statements of Work (SOWs) and related documentation to ensure continued alignment with the firm’s Global Background Checks Policy., • Administration Support: Provide administrative support across background screening activities, including the preparation of communications, presentations, and training materials. Ensure all documentation is maintained in accordance with firm policies and standards. What you will have • Strong analytical skills, attention to detail, quality and accuracy are essential., • Strong MS application skills, particularly Excel, PowerPoint and Power Platforms., • Excellent organisational skills, with the ability to juggle multiple demands and effectively prioritise tasks., • Work collaboratively as part of a team, supporting colleagues and building successful working relationships., • Maintain the highest standards of professionalism, confidentiality, and attention to detail in all aspects of the role., • Communicate effectively, written and verbal, with internal and external stakeholders across global offices., • Display a positive attitude, adaptability to change, and a commitment to personal and professional development., • Take ownership of tasks, demonstrate initiative, and ensure the delivery of high-quality, accurate work., • Previous experience within a risk, banking, legal or professional services environment is desirable but not essential. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do, however, remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.

We have an exciting opportunity for a Recruitment Administrator to join our HR Services team, based in the A&O Shearman Belfast office. Early Careers team - Belfast This Recruitment Administrator position sits within our Early Careers (EC) Recruitment team, which focuses on graduate and apprenticeship recruitment across various global offices. Working within a team of 11 in our Belfast office, you will have extensive contact with candidates, external recruitment partners, universities and colleagues in our London office. Given the nature of Early Careers recruitment, elements of the role will be cyclical, providing variety over the course of the recruitment year. Additionally, you will get the chance to work on ad-hoc projects to further enhance our offering to students and graduates. What you will do The Recruitment Administrator will help facilitate delivery of the firm’s EC recruitment strategy, and support the candidate-facing work of the UK Early Careers Recruitment team. You will work closely with the Early Careers Operations Manager and other members of the wider Early Careers Recruitment team. Operational Support – provide administrative and operational support to the EC Operations Manager and wider EC Recruitment team Programme Management – support a range of EC programmes, building relationships with key internal and external stakeholders, and ensure that candidates are sourced, screened and offered in accordance with agreed procedures Screening – support application screening throughout the EC recruitment cycle, especially during the busiest seasons of Vacation Scheme and Training Contract recruitment Interview Management - source interviewers, schedule interviews and organise assessment days, gather feedback from interviewers and pass this on to candidates University Engagement – liaise with university careers offices, student bodies and brand ambassadors to promote awareness of A&O Shearman brand on campus Events – support with organising a wide range of events, including vacation schemes & other EC programmes and university & schools’ outreach Projects - assist as required with a variety of EC Recruitment projects and initiatives Expenses – collate and process expenses from event, interview and programme attendees Reporting – prepare regular and bespoke reports as required Shared mailbox – manage and respond to a queries received into the EC Recruitment mailbox Governance – adhere to established EC governance in terms of creating and storing programme and process documentation Travel – very occasional travel to London office to support with programme delivery (usually 1-2 times per year) What you will have Administrative experience in a corporate environment (desirable) Strong interest in developing your career in a HR / Recruitment environment Strong team ethic and able to work well with others Excellent attention to detail Very good organisational skills – able to structure and prioritise workload to ensure that competing deliverables are met within required timeframes Positive, pro-active attitude – eager to find, suggest and implement programme and process improvements Ability to work well under pressure and deliver during busiest times Strong communicator – written and verbal Ability to establish and maintain credibility with key stakeholders and specialist teams. Competent in Microsoft Office packages. Able to travel to London office 1-2 times per year to support with programme delivery What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. #LI

We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Technology Services Deliver performant, available and consistent technology services by operating the firm’s core systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. Key Relationships; Manager: Global Service Desk Senior Manager Direct Reports: None Additional Colleagues: Global Service Desk Managers, Regional IT Managers, Global Technical Teams, Service Owners, IT Knowledge & Training Teams, IT Project Managers, Service Managers, Third party suppliers & vendors. Business support functions, including Finance Systems Group, HR, and Facilities. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Personal: Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Confident communicator with the ability to influence and challenge constructively. Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Always promotes the firm's values and fosters collaborative working relationships with a wide range of people and departments. Degree qualified – preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits | A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here. #LI

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented reception team at The Stormont Hotel, Belfast. Under the inspiring leadership of our Front Office Manager, Philip Murphy, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here. The successful candidate can expect to work 20-21 hours per week (excluding breaks), three shifts out of seven including weekends. A typical shift would be from 11pm-7am. The salary for this part-time position is £14,086 per annum, based on 21 hours per week, paid weekly. The salary will be pro-rata the full-time equivalent salary of £23,478 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits click here. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel. To serve and assist guests for the duration of the night. To provide the highest standards of service to guests, ensuring all needs and expectations are met. To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality. To ensure you are aware of all hotel services and are proactive in the sale of these to guests. To ensure you handle, store and deliver guest luggage to the appropriate destination. To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards. To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures. To ensure all equipment and materials are used in correct manner and any problems are reported immediately. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity. To maintain the security of stock areas at all times, immediately reporting any breaches. To comply with all health, safety, hygiene and licensing policies and procedures. To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty. To ensure all guest enquires are handled efficiently and effectively. Any other duties as required by management. Required Criteria A right to work within the United Kingdom Work well under pressure and be a team player Customer care experience Excellent communication skills Desired Criteria Educated to GCSE Standard or the equivalent including English and Maths Previous experience of working nights Driving licence with no penalty points Skills Needed Hospitality, Exceptional Customer Service Skills, Local Knowledge Skills About The Company Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests... and quality in our people, people with personality, attention to detail, and a desire to develop their careers with us. Company Culture Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey... Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App Salary £23,478.00 per year Skills: Hospitality Exceptional Customer Serv Local Knowledge Skills Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates TPBN1_NI

This role manages an extensive Global customer fulfilment portfolio, to ensure order control, completeness, and prioritisation of orders. As the primary point of contact for the client, you will deal with all client issues, ensuring an on-time and coordinated order delivery. You will plan & schedule customer orders, ensuring on time delivery and customer requirements are met. This is a fast paced, global environment. Ideal for someone who has worked in a similar client facing role. Supply Chain, Planning, Scheduling, Customer Service, or Order Management backgrounds would be ideal. Please note that this will face into the US Marketplace and will have an associated shift pattern (2 pm-10pm). A 10% shift allowance will be awarded as part of your overall package. Hybrid working is available. It is a hybrid role but does require 2 days a week attendance in City centre offices. Please note this role is a 1 year fixed term assignment. Responsibilities: Ensure order alignment, by driving schedule alignment to customer request or client project deployment. Working with internal teams to identify any supply gaps. Complete tactical order changes (on Oracle). Updating shipment and delivery dates based on revised supply commits or allocation decisions. Pro-actively communicating changes to appropriate internal customers. Review new order scheduling and align schedule dates to existing output commitments. Successfully resolve resolution for shipment issues or failures. Drive customer satisfaction by achieving weekly service targets, reduce order schedule. Participate in cross functional meetings to ensure on time customer shipments. Partner with Logistics and Distribution to drive customer shipment success. Resolve any order Holds preventing shipments. Ideal Experience Required Previous Supply Chain Experience (ideally Materials Planning, Scheduling, Customer Service or Order Fulfilment) Comprehensive MS Office experience, particularly within Excel (v-look ups, use of macros). Comfortable manipulating large data sets to derive information. Pervious use of ERP systems, Oracle experience beneficial. Strong ability to interact and influence others at all levels. Ability to build strong working relationships across multiple, global teams. Strong organisational skills

Front of House Coordinator/ Customer Administrator Location: Lisburn Road, Belfast Hours: Monday – Friday-. 8.30am – 5pm Mon – Thurs and 8.30am – 4.30pm on Fridays. Salary: £28k- £30k per annum About the Company Our client is a successful and well-established business based in South Belfast. Due to continued growth, they are seeking an organised, proactive and customer-focused Front of House Coordinator/ Customer Administrator to join their team. This is a fantastic opportunity for someone who enjoys a varied role and thrives in a busy environment. The position is split between Customer order processing and Front of House/Office coordination, making it ideal for an individual who is highly organised, confident dealing with customers and colleagues, and takes pride in maintaining a professional office environment. The Role The primary function of the role is to manage the order processing function, working closely with key customers, the Commercial and Field Sales Teams, and Supply Chain & Logistics to ensure customer requirements are met. You will be responsible for ensuring orders are processed accurately and efficiently, while working to daily cut-off deadlines. This is a fast-paced environment where strong time management, attention to detail and the ability to remain calm under pressure are essential. The secondary element of the role is Front of House, where you will act as one of the first points of contact for visitors and customers while proactively supporting the smooth running and presentation of the office. Key Responsibilities Order Processing & Customer Coordination • Manage the day-to-day processing of customer orders accurately and efficiently., • Liaise with key customers regarding orders, requirements and queries., • Work closely with Commercial and Field Sales Teams to ensure customer demands are met., • Coordinate with Supply Chain and Logistics to ensure orders are fulfilled within agreed timescales., • Work to daily order cut-off deadlines and ensure there are no unnecessary delays., • Maintain accurate records and ensure all order information is processed correctly., • Proactively identify and resolve any issues that may impact customer requirements. Front of House & Office Coordination • Manage all Front of House duties, including telephone calls, hospitality, meeting and greeting visitors., • Set up boardrooms and meeting rooms for internal and external meetings., • Manage the distribution of daily post., • Organise hotel bookings and other arrangements as required., • Ensure visitors and customers receive a professional and welcoming experience., • Proactively manage the general upkeep and presentation of the office., • Ensure printers and photocopiers are operational and liaise with suppliers when required., • Manage general office stationery and ensure supplies are maintained., • Ensure communal areas are kept clean, tidy and presentable., • Manage relationships with external suppliers to ensure all office requirements are met. About You The successful candidate will be a highly organised and proactive individual who enjoys working in a busy, customer-focused environment. You will have: • 1–2 years' minimum experience in customer planning, order processing or a similar role., • Experience working with ERP systems, with a high level of computer literacy., • Excellent attention to detail and a strong focus on accuracy., • Strong organisational and time management skills., • The ability to prioritise a busy workload and meet daily deadlines

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Biology PhD Researchers & Experts – Train the Next Generation of AI.Fully Remote | Flexible Hours | Europe-Wide | up to €200 per hour.We're working with a fast-growing AI research organisation seeking exceptional Biology experts to help train and evaluate some of the world's most advanced artifi

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