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We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

Temporary until 30th June 2026.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a d

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

PLEASE NOTE THIS POST WILL BE WORKING THROUGHOUT VARIOUS LOCATIONS IN NORTH AYRSHIRE.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this metho

Temporary until 19th December 2025.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

Temporary until 31st March 2026.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

Temporary until 12th November 2026.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are

This is a re-advertisement of NAY15918.Temporary until 9th August 2027.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your inte

Temporary until 19th October 2026.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are

Temporary until 11th December 2026.Post will commence December 2025.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your intervi

This site operates from 8am to 6pm.Initially working pattern for this post is 1pm to 6pm Monday to Friday.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on

Hours will be worked over 1 day.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a

Temporary until 30th June 2026.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a d

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

Temporary until 31st March 2026.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a

Temporary until 18th August 2026.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a

Interviews for this position will be held week beginning 20th October 2025.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your

This is a re-advert of NAY16030, previous applicants need not re-apply as they will not be considered.We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

We may conduct our interviews in person or using Microsoft Teams for video calling.All you need is a device with a camera and access to the internet.We will provide guidance and instructions on how to use this method if your interview is being held virtually.We are a disability confident leader and

Job Title: Senior Quality Assurance Manager Department: Quality (BFSI) Management Responsibility for: Quality Assurance Assessors Travel Required: Yes - Infrequent Reports to: Head of Quality and Operational Excellence - BFSI Location: WAHA/Glasgow Contract Type: Permanent Position: Senior Quality Assurance Manager Key responsibilities include: • Provide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process, • Manage the quality and auditing-process and reporting, leading a team of quality specialists, • Ability to evaluate data, identify issues, recommend, own and drive performance improvement areas for internal and external customers, • Own weekly calibration sessions to ensure consistency among quality specialists, • Compile and distribute quality reporting in a standard global format, • Drive requirements for technical quality and auditing solutions, including tools and automated reporting, • Document and publish quality processes, • Act as a key stakeholder in maintenance and update of associate-facing resource material, • Provide clear insight into performance drivers and the levers which impact performance, • Liaise with Operations on coaching and areas for improvement, • Prepare reports and analysis, including relevant analyses versus prior periods and forecasts and associated risk/opportunities, • Learn and apply new tools, to help expand the scope beyond customer experience and improve product quality, • Drive improvement initiatives from conception through implementation, • Drive the development of robust quality improvement coaching and training processes to drive continuous improvement, • Liaise with the TP Business teams globally to learn and implement best practice and to drive customer and performance improvements Qualifications & Experience • Worked in a Quality Manager role within the past 6 months (preferable), • Minimum of 3-4 years’ experience in BFSI preferably with specific experience of consumer duty requirements, • Previous experience in creation, implementation and maintenance of Quality Management Programs with proven qualitative results, • Lean Six Sigma Yellow Belt (advantageous) Skills & Attributes • The ideal candidate will have deep understanding of the obligation on FS businesses to meet FCA consumer duty standards, • Comfortable in a fast-paced, multi-tasked, high-energy environment. They are a self-starter, capable of working without direct supervision and maintaining high performance in ambiguous situations, • Proven background of quality related analysis, with ability to draw conclusions and recommend improvement initiatives, • Good project management skills and experience, • Ability to deep dive/analyse customer related data and draw conclusions leading to improvement initiative recommendations, • Superior judgment, diplomacy and tact, • Demonstrated ability to drive process changes and improvements, • Exceptional written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive, external partners), • Goal driven, target orientated, able to step back and look at the bigger picture, • Experience in writing documentation and standard operating procedures, • Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word and PowerPoint, • Professional approach to working with colleagues at all levels, • Ability to communicate effectively across a multitude of platforms with team members excellent planning and organizational skills, • Motivated to work on own initiative, • Excellent interpersonal and communication skills, • Proven ability to make and implement decisions, • Proven ability to influence change at all levels as appropriate