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Service Manager – Ofsted Registered At Turning Point, we support people across The UK with mental health, substance use and learning disabilities. As an Ofsted Registered Service Manager, you will make a real difference to individual’s quality of life as you engage with people to improve their daily living skills. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too, as you will gain the experience and training you need to progress your career with us. Main Responsibilities As the Ofsted Registered Manager, you will have overall responsibility for the quality, safety, leadership, and performance of our supported accommodation services for up to 30 for Young People. The support is provided in 4 locations in Chorley and Leyland, 3 of which are registered with Ofsted to support up to 24 under 18-year-olds. You will create person-centred environments where young people feel supported, confident and motivated to build their independence. Key responsibilities include: • Being the Ofsted Registered Manager, ensuring full compliance with the Supported Accommodation (England) Regulations and Ofsted Quality Standards, • Leading high‑quality services that are consistently safe, effective, and inspection‑ready, • Creating an inclusive and positive culture for the teams and Young People, • Recruiting, developing, and retaining teams through safe recruitment, strong induction, and ongoing coaching, • Ensuring staff understand the supported accommodation model and work within clear professional boundaries, ensuring a shared vision of goals for the Young People in the services, • Delivering high‑quality supervision focused on wellbeing, safeguarding, reflection, and performance, • Leading safeguarding practice and ensuring all concerns are identified, recorded, reported, and escalated appropriately, • Completing statutory notifications accurately and within required timescales, • Driving continuous improvement through audits, service observations, and quality assurance activity, • Maintaining accurate, secure, and compliant records with clear audit trails, • Managing budgets effectively; monitoring spend, forecasts, agency usage and housing benefit related income, • Balancing financial sustainability with excellent person-centred outcomes for young people, • Building strong, trusted relationships with commissioners, local authorities, and community agencies, • Ensuring effective referrals, assessments, move-in procedures and move‑on planning The Ideal Candidate You’ll be an experienced leader who can lead teams within the services to achieve person-centred support with a shared belief in the potential of young people living in the services. You will need to be able to work effectively under pressure, ensuring goals and deadlines are consistently met. You will need to have: • Experience as an Ofsted Registered Manager, • Experience working with young people, ideally within supported accommodation or similar settings, • Strong knowledge of Ofsted regulations, safeguarding, and statutory frameworks, • A proven track record of managing quality, compliance, and inspections, • Strong people leadership skills, with the ability to coach, challenge, and develop teams, • Clear, confident communication that blends support with challenge when required, • A commitment to reflection, learning, and service improvement, • Experience of leading teams through change, even when it is complex or uncomfortable, • Detailed knowledge and experience of working under different landlord arrangements with varying housing related responsibilities and accountabilities It Is desirable that you have: • Level 5 Diploma in Leadership and Management (or working towards), • Experience supporting service growth or transformation About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Why Join Turning Point? • A chance to lead meaningful services that genuinely change lives, • Strong organisational support and opportunities for progression, • The opportunity to influence services, shape teams, and drive improvement What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package. You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. _ We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Service Manager – Ofsted Registered At Turning Point, we support people across The UK with mental health, substance use and learning disabilities. As an Ofsted Registered Service Manager, you will make a real difference to individual’s quality of life as you engage with people to improve their daily living skills. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too, as you will gain the experience and training you need to progress your career with us. Main Responsibilities As the Ofsted Registered Manager, you will have overall responsibility for the quality, safety, leadership, and performance of our supported accommodation services for up to 30 for Young People. The support is provided in 4 locations in Chorley and Leyland, 3 of which are registered with Ofsted to support up to 24 under 18-year-olds. You will create person-centred environments where young people feel supported, confident and motivated to build their independence. Key responsibilities include: • Being the Ofsted Registered Manager, ensuring full compliance with the Supported Accommodation (England) Regulations and Ofsted Quality Standards, • Leading high‑quality services that are consistently safe, effective, and inspection‑ready, • Creating an inclusive and positive culture for the teams and Young People, • Recruiting, developing, and retaining teams through safe recruitment, strong induction, and ongoing coaching, • Ensuring staff understand the supported accommodation model and work within clear professional boundaries, ensuring a shared vision of goals for the Young People in the services, • Delivering high‑quality supervision focused on wellbeing, safeguarding, reflection, and performance, • Leading safeguarding practice and ensuring all concerns are identified, recorded, reported, and escalated appropriately, • Completing statutory notifications accurately and within required timescales, • Driving continuous improvement through audits, service observations, and quality assurance activity, • Maintaining accurate, secure, and compliant records with clear audit trails, • Managing budgets effectively; monitoring spend, forecasts, agency usage and housing benefit related income, • Balancing financial sustainability with excellent person-centred outcomes for young people, • Building strong, trusted relationships with commissioners, local authorities, and community agencies, • Ensuring effective referrals, assessments, move-in procedures and move‑on planning The Ideal Candidate You’ll be an experienced leader who can lead teams within the services to achieve person-centred support with a shared belief in the potential of young people living in the services. You will need to be able to work effectively under pressure, ensuring goals and deadlines are consistently met. You will need to have: • Experience as an Ofsted Registered Manager, • Experience working with young people, ideally within supported accommodation or similar settings, • Strong knowledge of Ofsted regulations, safeguarding, and statutory frameworks, • A proven track record of managing quality, compliance, and inspections, • Strong people leadership skills, with the ability to coach, challenge, and develop teams, • Clear, confident communication that blends support with challenge when required, • A commitment to reflection, learning, and service improvement, • Experience of leading teams through change, even when it is complex or uncomfortable, • Detailed knowledge and experience of working under different landlord arrangements with varying housing related responsibilities and accountabilities It Is desirable that you have: • Level 5 Diploma in Leadership and Management (or working towards), • Experience supporting service growth or transformation About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Why Join Turning Point? • A chance to lead meaningful services that genuinely change lives, • Strong organisational support and opportunities for progression, • The opportunity to influence services, shape teams, and drive improvement What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package. You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. _ We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Service Manager – Ofsted Registered At Turning Point, we support people across The UK with mental health, substance use and learning disabilities. As an Ofsted Registered Service Manager, you will make a real difference to individual’s quality of life as you engage with people to improve their daily living skills. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too, as you will gain the experience and training you need to progress your career with us. Main Responsibilities As the Ofsted Registered Manager, you will have overall responsibility for the quality, safety, leadership, and performance of our supported accommodation services for up to 30 for Young People. The support is provided in 4 locations in Chorley and Leyland, 3 of which are registered with Ofsted to support up to 24 under 18-year-olds. You will create person-centred environments where young people feel supported, confident and motivated to build their independence. Key responsibilities include: • Being the Ofsted Registered Manager, ensuring full compliance with the Supported Accommodation (England) Regulations and Ofsted Quality Standards, • Leading high‑quality services that are consistently safe, effective, and inspection‑ready, • Creating an inclusive and positive culture for the teams and Young People, • Recruiting, developing, and retaining teams through safe recruitment, strong induction, and ongoing coaching, • Ensuring staff understand the supported accommodation model and work within clear professional boundaries, ensuring a shared vision of goals for the Young People in the services, • Delivering high‑quality supervision focused on wellbeing, safeguarding, reflection, and performance, • Leading safeguarding practice and ensuring all concerns are identified, recorded, reported, and escalated appropriately, • Completing statutory notifications accurately and within required timescales, • Driving continuous improvement through audits, service observations, and quality assurance activity, • Maintaining accurate, secure, and compliant records with clear audit trails, • Managing budgets effectively; monitoring spend, forecasts, agency usage and housing benefit related income, • Balancing financial sustainability with excellent person-centred outcomes for young people, • Building strong, trusted relationships with commissioners, local authorities, and community agencies, • Ensuring effective referrals, assessments, move-in procedures and move‑on planning The Ideal Candidate You’ll be an experienced leader who can lead teams within the services to achieve person-centred support with a shared belief in the potential of young people living in the services. You will need to be able to work effectively under pressure, ensuring goals and deadlines are consistently met. You will need to have: • Experience as an Ofsted Registered Manager, • Experience working with young people, ideally within supported accommodation or similar settings, • Strong knowledge of Ofsted regulations, safeguarding, and statutory frameworks, • A proven track record of managing quality, compliance, and inspections, • Strong people leadership skills, with the ability to coach, challenge, and develop teams, • Clear, confident communication that blends support with challenge when required, • A commitment to reflection, learning, and service improvement, • Experience of leading teams through change, even when it is complex or uncomfortable, • Detailed knowledge and experience of working under different landlord arrangements with varying housing related responsibilities and accountabilities It Is desirable that you have: • Level 5 Diploma in Leadership and Management (or working towards), • Experience supporting service growth or transformation About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Why Join Turning Point? • A chance to lead meaningful services that genuinely change lives, • Strong organisational support and opportunities for progression, • The opportunity to influence services, shape teams, and drive improvement What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package. You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. _ We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Revenue Update : Notice of Irish Industrial Action - Wednesday 14th October 2026. Disruption and delays to Irish services expected. We offer an exciting opportunity to be part of our success story and a fantastic employee centric business, part of the Stena Line portfolio. The business has three pillars. • Freight forwarding - Freightlink Logistics provides first class freight forwarding services throughout Europe by integrating with Freightlink’s freight ferry customers we can offer unrivalled access to hauliers throughout Europe., • Customs - CustomsLink was created in response to post Brexit border complexities and takes a fresh approach to an old established business by digitalising the processes., • Ferries - Established in 2003, Freightlink is one of Europe’s largest, whole of market freight ferry agencies. We have achieved this through a complementary focus of delivering digitalisation and impeccable customer service. We are seeking a proactive, commercially astute, and highly experienced Customs & Freight Forwarding Business Development Manager to accelerate the growth of our customs and freight forwarding services portfolio. Working in close partnership with the Group Head of Customs and Growth, you will shape, influence, and execute our commercial strategy while driving new client acquisition across customs compliance, international freight forwarding, transport solutions, warehousing, and supply chain services. This role blends high-level strategic planning with hands-on sales execution. It is suited to someone with deep customs and freight forwarding expertise, strong industry networks, and a proven track record of generating revenue within customs brokerage, international logistics, freight forwarding, and supply chain management sectors. • Identify, pursue, and convert new business opportunities across customs clearance, air freight, ocean freight, road freight, courier, warehousing, and value-added logistics services., • Develop and deliver a strategic sales plan focused on revenue growth across customs declarations/procedures, freight forwarding services, transit movements (NCTS), and specialist customs procedures., • Generate new business through prospecting, networking, trade shows, industry associations, digital channels, and customer referrals., • Build and maintain a robust sales pipeline across importers, exporters, manufacturers, retailers, e-commerce businesses, hauliers, freight forwarders, and 3PL/4PL operators., • Lead customer meetings, product demonstrations, and solution presentations highlighting our customs expertise, freight capabilities, compliance strength, and technology advantages., • Prepare high-quality quotations, RFQs, tenders, proposals, and commercial presentations that align with client requirements and company pricing strategies., • Negotiate rates, contracts, service level agreements, and commercial terms with prospective customers., • Achieve agreed sales targets, gross profit objectives, and key performance indicators., • Develop strategic trade lanes and identify opportunities to increase shipment volumes across key origin and destination markets., • Collaborate with operational teams to create tailored logistics solutions that address customer supply chain challenges., • Promote and sell international freight forwarding solutions, including air freight, sea freight (FCL/LCL), road freight, intermodal transport, and project cargo services., • Develop relationships with shipping lines, airlines, haulage providers, and logistics partners to support competitive service offerings., • Identify opportunities for contract logistics, fulfilment, warehousing, distribution, and customs integration services., • Analyse customer supply chains to identify cost-saving opportunities, transit-time improvements, and operational efficiencies., • Drive growth within strategic sectors including manufacturing, automotive, aerospace, retail, FMCG, pharmaceuticals, and e-commerce., • Work closely with pricing and procurement teams to secure competitive rates and maximise profitability., • Act as the primary commercial contact for key customs and freight forwarding clients, ensuring exceptional customer experience and retention., • Develop trusted advisor relationships with decision-makers and supply chain stakeholders., • Work closely with operations, compliance, customs, and onboarding teams to ensure seamless implementation of new business., • Provide clients with updates on customs regulations, trade requirements, market conditions, carrier developments, and industry trends that may affect their operations., • Manage and resolve complex customer enquiries relating to customs processes, freight movements, documentation, tariffs, and regulatory compliance., • Conduct regular account reviews and identify opportunities for additional services and account growth., • Support customer retention initiatives and ensure high levels of service satisfaction., • Monitor UK/EU customs legislation, global trade developments, freight market trends, carrier activity, and competitor movements to inform commercial strategy., • Provide structured feedback to leadership teams on market opportunities, customer needs, pricing trends, and service enhancements., • Support marketing campaigns, case studies, webinars, customer events, and trade exhibitions that position the organisation as a leading customs and logistics provider., • Contribute to strategic planning for new logistics products, digital customs solutions, supply chain services, and process optimisation initiatives., • Identify emerging trade lanes, industry sectors, and market opportunities that align with company growth objectives, • Proven track record in B2B sales, business development, or commercial management within customs clearance, freight forwarding, logistics, supply chain, or international trade., • Demonstrated success in generating new business revenue and managing complex sales cycles within the freight forwarding sector., • Strong working knowledge of air freight, ocean freight, road freight, multimodal transport, customs clearance, and international trade processes., • Strong knowledge of UK and EU customs procedures, including import/export declarations, NCTS/transit, special procedures (IPR, OPR, RGR, Customs Warehousing, Temporary Admission), and duty management., • Experience preparing and responding to RFQs, tenders, and logistics procurement opportunities., • Experience working with logistics and customs platforms such as CargoWise, Descartes, AEB, CSP systems, or similar solutions., • Familiarity with freight pricing structures, carrier negotiations, margin management, and supply chain solution design., • Strong understanding of HS codes, tariff classifications, commodity coding, origin rules, and customs compliance., • Excellent communication, presentation, negotiation, and stakeholder management skills., • Strong analytical mindset with the ability to understand complex supply chain and regulatory requirements., • Ability to work independently while collaborating effectively across commercial, operational, customs, and compliance teams., • High levels of professionalism, resilience, commercial awareness, and customer focus. We are on the look out for a high organised, self-driven, confident and positive individual with a can-do attitude. You will have previous experience in Customs and Freight Forwarding Logistics, and be able to apply this experience to drive the business forward. We are an exciting blend of people with different experiences, different skills, come from different cultures and have our own input to bring to the table. And although we’re all different, the glue that holds us all together is the simple desire to collectively be the best. Our success comes from our people, the ideas they generate and the amazing results they bring. We place a great emphasis on the knowledge share and your development. We are not Google. We don’t have a slide or games consoles in the office, but we do offer: • 35 hour week, • Birthday day off – after 1 years full service, • 6 free Stena Line ferry crossings per year – for you and your immediate family, • Enhanced annual leave – starting after 2 years service, • Employee Assistance Programme ‘Help at Hand’ – supporting you and your family with advice, guidance and counselling on a variety of areas, • Westfield Health Cash Plan – Claim back a proportion of your everyday healthcare and medical expenses, • Life assurance - £50,000 tax free lump sum to your loved ones through our death in service policy, • Retail discount scheme - access to a wide range of discounts on food and shopping, • Cycle scheme – save money on a new bike or accessories and spread the cost, • Tech scheme – up to 12% off tech and appliances at Currys whilst spreading the cost, • Learning and Development – we offer a range of learning opportunities, • Social events – trips to the pub, family activity days, and more., • Recognition awards – via Employee of the Quarter Please only apply if you can reliably commute to the office and complete office based training. Yash was extremely helpful and responded very quickly when I needed urgent assistance with customs paperwork for an early ferry crossing. Yash immediately identified that I had selected the self-service GMR option instead of the managed service, clearly explained the issue and offered to arrange the correct service for both vehicles. Friendly, professional and efficient, excellent customer service from Freightlink. 1 hour ago Sally J Verified Customer Great service - especially the help I had from Ankit Suyal sorting out my port pass.quick & easy to book. 4 hours ago Verified Customer Ankit was great, really helped take the stress out of everything. 6 hours ago Verified Customer Yash helped with our GMRs and PBNs very helpful, will be using again. 9 hours ago Verified Customer I have always found Freightlink and Customs Link to be very efficient and extremely helpful. Their representatives are very knowledgeable and friendly and they are quick with email replies. All in all they offer a great service which I would highly recommend to anyone. 1 day ago Gareth B Verified Customer Ankit looked after our GMR application and could not have been more helpful. 1 day ago Verified Customer Yash was a lifesaver. We had three installers heading to a job in Ireland with a sailing booked the same day, and the Port Pass side of things had us completely stuck. It was our first time sending a van over since Brexit and the forms weren't making sense for our situation.Yash picked it up straight away, explained what we actually needed in plain English and got it sorted quickly. He was patient, calm and genuinely helpful when we were up against the clock. Couldn't have asked for better.Thanks Yash. We'll definitely be using Freightlink again.Angela, DCM Surfaces 1 day ago John B Antkit was a massive help to organise the GMR AND ELO at such short notice. A great asset to the team 1 day ago Dave C Verified Customer Ankit and the team are very helpful and responsive 1 day ago Verified Customer Excellent service from Yash 4 days ago Verified Customer Ankit made arranging our ferry bookings straightforward. She was helpful and responded promptly, especially to queries about the required paperwork. Great customer service and a smooth booking experience. 4 days ago Verified Customer Been dealing with Klaudiusz who has been incredibly helpful throughout our booking process. Has made something I was expecting to be very stressful very very stress free. Thank you 4 days ago Kerry P Verified Customer Ankit was really helpful after our GMR was not being generated. He quickly sort this for us and was very polite. 4 days ago Marian V Verified Customer Very nice work fast and professional Patrick Stefanescu !!! Thanks very much for helping!!! 5 days ago Jonathan P Verified Customer Thank you Yash. Your help was much appreciated.5 stars 5 days ago Graeme Verified Customer Yash was extremely helpful 5 days ago Catalin Verified Customer 5 days ago Graham Verified Customer YASH WAS A GREAT HELP AS ALWAYS - EFFICENT AND HELPFUL 5 days ago Sam Verified Customer Freightlink have always been extremely reliable through our many years working with them. No matter how complex the job, they have always delivered. Yash and Partryk have been helpful throughout. 5 days ago Sonic I would like to express my sincere appreciation for the exceptional support provided by Greta Grzelak. Throughout the process, she remained professional, responsive, and extremely helpful, even when faced with complex last-minute changes. Her willingness to go above and beyond to find solutions ensured everything was completed smoothly and efficiently. Outstanding customer service and highly recommended. #J-18808-Ljbffr

• Development of service documentation, guidance and support materials for new and existing functionality., • Design and implementation of support and governance processes., • Stakeholder engagement, training and user adoption activities., • Continuous improvement of the service as the product evolves., • Development of service documentation, guidance and support materials for new and existing functionality., • Design and implementation of support and governance processes., • Stakeholder engagement, training and user adoption activities., • Continuous improvement of the service as the product evolves. This role requires strong stakeholder engagement, service design/management and continuous improvement skills. The successful candidate will act as the bridge between users and the project team to ensure SEA Change continues to evolve and supports the organisation to improve decision-making, governance and reporting. • Understanding of service management principles and frameworks such as ITIL / ITIL Foundation qualification, • Understand capabilities of Microsoft Power Platform (Power Apps, Power BI) or experience developing with these, • Understanding of portfolio management and / or Management of Portfolio Foundation or equivalent, • Experience working in agile or iterative delivery environments The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M (Portfolio, Programme and Project Management) capability. The successful candidate will play a key role in ensuring the tool offers a user-centred live service, establishing effective service management processes, support arrangements and user guidance. SEA Change provides project and portfolio managers one place to record key information, such as budgets and project status updates. It also provides Power BI dashboards that give a clear view of projects and change activities across the organisation. Having been rolled out as a minimum viable product (MVP) across all directorates, SEA Change is now entering its next phase, with continued development to increase capability. Working closely with the Product Manager, developers and wider project team, the successful candidate will help design and embed the operational processes required to support the product. They will contribute to: • Service readiness and transition of new functionality to live operation., • Development of service documentation, guidance and support materials for new and existing functionality., • Design and implementation of support and governance processes., • Stakeholder engagement, training and user adoption activities., • Continuous improvement of the service as the product evolves. This role requires strong stakeholder engagement, service design/management and continuous improvement skills. The successful candidate will act as the bridge between users and the project team to ensure SEA Change continues to evolve and supports the organisation to improve decision-making, governance and reporting. The SEA Change team is highly capable, multidisciplinary project team with a track record of delivering quickly and to a high standard. The team works in a largely agile manner, engaging closely with directorates across the EA to gather feedback, prioritise enhancements and deliver iterative releases. The team sits within the Transformation Management Office of Service Transformation, within the Strategy, Transformation and Assurance Directorate. • Ability to create internal workflows, guidance documents and training to support effective management of a digital service, • Experience supporting products or services transitioning into live operation, • Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution., • Excellent customer management skills across multiple seniority levels, • Strong communication skills, with the ability to influence and drive improvement across teams, • Experience supporting live products, continuous improvement and service management activities working with a product manager, • Understanding of service management principles and frameworks such as ITIL / ITIL Foundation qualification, • Understand capabilities of Microsoft Power Platform (Power Apps, Power BI) or experience developing with these, • Understanding of portfolio management and / or Management of Portfolio Foundation or equivalent, • Experience working in agile or iterative delivery environments You’ll have an inclusive incident management objective in your development plan. We’ll help you find a role to suit your needs. Appropriate training will be given. You’ll have an EA Office base location, as a national role, the working location is flexible / hybrid. We use smart tools to stay connected and reduce travel; some travel and overnights may be required. Please read the Candidate / Additional Information Pack for information. Any queries, contact Applications are “blind” assessed using your answers to the competency questions. Interviews will be held via MS Teams during the week commencing 2nd November. If you consent to being held on a reserve list, we’ll hold your details for 6 months and may offer you an alternative post. Up to 12 months Focuses on Efficiency, Innovation and Quality • Takes responsibility for the quality and timeliness of own work, admits errors when necessary and quickly takes action to rectify, • Demonstrates an ongoing concern to improve performance and increase efficiency., • Checks and ensures the accuracy of information received and produces work that is right first time., • Puts in place checks to ensure that plans and processes are being carried out to the required degree of accuracy., • Actively seeks and implements opportunities to maximise efficiency and effectiveness of self and the team., • Ensures that data and information are always delivered in an accurate, timely and legal manner., • proactively looks for better ways of doing things; learns from events and seeks to improve future performance. Question: SEA Change is a live digital service used across the Environment Agency to support project, programme and portfolio management. Describe a time when you were responsible for ensuring a service or operational process was delivered accurately and effectively. More information on how to answer competency questions can be found in the candidate pack. If a large number of applications are received, an initial sift using this lead capability may be conducted. Successful candidates will then proceed to a full sift or directly to assessment/interview. Feedback is generally not available at sift stage Communicates Effectively Description: Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing. • Is an active listener, has time for people; seeks their contribution., • Uses full range of communication methods to ensure effective understanding., • Considers needs of and impact on audience, anticipates reactions and uses appropriate communication method and style., • Prepares written reports and data in clear, readable and accurate manner, using appropriate grammar, syntax and style., • Ensures communication is two‑way; responds and acts on feedback, • When presenting is easily understood and inspires attention from an audience., • Is clear and to the point when speaking., • Anticipates the main issues and prepares responses. Question: Describe a communication challenge you have faced when introducing or supporting a new system, service or process. What concerns did stakeholders raise and how did you adapt your approach for different audiences? Takes Decisions and Solves Problems Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions. • Uses previous experience and careful analysis to identify potential problems, effective solutions and arrive at sound decisions., • Identifies and asks appropriate questions to explore and detect root causes of problems or sources and quality of evidence., • Applies sound techniques to analyse problems, generate options and select best course of action., • Seeks out and considers the best available information before making decisions. Probes, checks and confirms veracity of data as appropriate., • Confronts head‑on difficult situations where major decisions have to be made quickly., • Makes sound decisions based on complex or incomplete information and/or within limited timescales., • Escalates issues when they are beyond own limitations and/or have consequences further than own responsibilities. Question: On occasion where you identified the root cause of a recurring problem that others had been unable to resolve, how did you solve it? If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post. The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use. #J-18808-Ljbffr

T Vaughan Ltd is a specialist Enabling, Groundworks, Civil Engineering and RC Frame company based in Brentwood, Essex. We employ a select group of individuals with the professional knowledge and practical skills to provide a high-quality service, tailored to our clients' needs. Current projects range in value from 500k to £10 million. As a company we operate within a fast paced environment across a diverse range of projects primarily in London and the South East but with projects stretching across the whole of England. • Managing all aspects of external procurement for consumable products on site, excluding owned and hired-in plant, tools, and equipment, • Providing prices for all materials and consumables included in project plans and drawings, • Identifying potential suppliers and new products, • Contacting a range of suppliers and sub-contractors to obtain quotations and requesting pre-qualification information, • Agreeing delivery times, • Compiling information for project O&M manuals, covering product guarantees, warranties, and chain of custody compliance requirements, • Building relationships with regular suppliers, • Requesting technical data information for products and recording as necessary, • Maintaining records of large-volume delivery tickets for activities such as concrete pours and muck-aways, including proof of delivery, consignment notes, and batch and plant numbers, • Arranging external waste management collections and deliveries across sites, and keeping records of waste transfer/consignment notes, • Keeping detailed records and maintaining well-organised work schedules, • Assessing the reliability of sub-contractors and suppliers, • Dealing effectively with challenges relating to suppliers and the flow of materials, • Ensuring compliance with safety, health, and environmental requirements for materials and services, • Providing advice to the project estimator on the predicted cost of individual items, • Liaising closely with estimators at the tendering stage to assist with sourcing products and materials, • Preparing and maintaining cost reports to maximise efficiency within the business, • Negotiating and agreeing the most favourable terms possible with suppliers once a contract has been secured, • Producing quotation comparisons to demonstrate best value for money across a range of products and suppliers, • Leading by example and acting in the best interests of the company when representing it day to day, • Carrying out any other reasonable tasks requested by the line manager, senior management, or the Directorship team #J-18808-Ljbffr

Your new company A leading infrastructure contractor delivering major investment programmes across the UK water sector is looking to appoint a Design Manager to support the delivery of Southern Water AMP8 projects. With a strong pipeline of work secured for the coming years, they are expanding their design management team to help deliver a range of clean water and wastewater schemes. This will be a long-term contracting role. Working closely with operational teams, suppliers, consultants and client representatives, you will play a key role in ensuring designs are developed, coordinated and delivered efficiently from concept through to construction. Your new role As Design Manager, you will take responsibility for managing the design process across multiple water projects. You'll act as the link between design consultants and delivery teams, ensuring solutions are practical, buildable and aligned with programme, cost and quality requirements. Key responsibilities will include: Managing the design programme and coordinating multidisciplinary design teams Reviewing and challenging designs to ensure buildability and value for money Supporting project teams through planning, construction and commissioning phases Managing design risks, change control and technical approvals Working closely with commercial, planning and operational teams Ensuring compliance with client specifications, industry standards and regulatory requirements Supporting stakeholder engagement and technical workshops throughout the project lifecycle What you'll need to succeed Candidates should have a strong background within the UK water industry and experience working on water or wastewater infrastructure projects. You will ideally have: Proven experience in a Design Manager, Senior Design Engineer or similar role Previous experience delivering projects within the water sector Understanding of AMP frameworks and the challenges associated with live utility infrastructure Experience managing external design consultants and multidisciplinary teams Knowledge of design assurance, technical approvals and engineering governance processes Strong communication and stakeholder management skills Relevant engineering qualification, degree or equivalent experience Water industry experience is essential for this position. Applications from candidates without water sector exposure are unlikely to be considered due to the technical and regulatory requirements of the projects. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Embark on a Journey with Enerveo: Crafting Excellence for Over 25 Years! Enerveo is one of the UK's leading Highways Electrical contractors, delivering full-service street lighting and highway electrical solutions for local authorities and infrastructure partners. With expertise in lighting design, installation, project management, maintenance and the integration of smart technologies, we manage over one million street lights across the UK and help towns and cities become safer, smarter, greener and more efficient. Could you be our next Highways Lighting Operative to join the team and drive this success forwards? In this role, you'll play an important part in a team responsible for keeping Dorset's roads safe, well lit and operating as they should. Your work will be a mix of planned and reactive maintenance, so no two days are likely to be exactly the same. You'll help respond to issues as they arise while also carrying out scheduled works to keep the network in good condition. The work you do will directly support our commitments to our clients and the communities we serve, making a real difference to the safety, reliability and experience of road users every day. * In a typical day you might be:* Maintaining our streetlighting infrastructure, including streetlights, illuminated signs and subways, carrying out lamp changes, visual inspections and testing. Working alongside teams responsible for electrical connections and installations for new streetlighting infrastructure. Carrying out fault diagnosis, repairs and maintenance to identify and resolve issues efficiently. Operating mobile elevated work platforms (MEWPs) safely and effectively where required. Providing an excellent level of service to our clients, customers and members of the public, representing Enerveo professionally at all times. Working in accordance with strict health, safety and environmental standards, policies, procedures and relevant legislation. Following safe systems of work and ensuring all activities are completed safely, efficiently and to the required standard. Working collaboratively with colleagues, clients and other contractors to ensure works are delivered on time and with minimal disruption. We're open to candidates from a range of backgrounds, so don't worry if you haven't worked in streetlighting before. You may have experience in fibre, civils, construction, utilities or another hands-on outdoor industry. For us, the right attitude, a willingness to learn and an awareness of working safely are just as important as formal qualifications. Be comfortable working outdoors in all weather conditions throughout the year. Be confident working at height, including working from a MEWP at heights of 12m+. Have a full UK manual driving licence, as you'll be travelling across a wide geographical area. Be safety-conscious and understand the importance of following safe systems of work and industry regulations. Have a practical, hands-on approach and be willing to learn new skills and develop your knowledge of streetlighting. Be a reliable team player who takes pride in delivering a high standard of work. Be comfortable working in a role where every day can be different, from planned maintenance to responding to faults and reactive work. Some of our ‘nice to haves' are: An electrical background and will have completed NVQ Level 2- this will be needed to achieve the higher end of the salary bracket. IPAF/PASMA working at heights training. A good knowledge of the 18th Edition. If you are qualified to AM2, City and Guilds 2391 qualification. Completion of G39/Safe Isolation Training. * We know it's not all about the money, so why not take a look at our benefits to see what we can offer you? -Base Location: Piddlehinton Depot to Cover Dorset. - Working Pattern: Full Time (37 Hours), Monday – Thursday 7:30am-3.30pm, Friday 7:30am-3pm. Participation in an ‘on call' rota will be required with additional payments for standby and call outs. Here at Enerveo, we know that some applicants don't apply unless they think they tick all the boxes- but we are saying don't worry! We would much rather see your application than risk missing out on your potential! We know our strength comes from our differences and shared life experiences so we are committed to offering a safe work environment, where individuals are respected. Next Steps: All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome. - Enerveo are a Disability Confident employer and are committed to ensuring our recruitment process is as inclusive as possible. If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact. - If we make you a job offer, before commencing employment with us, you'll be required to fully complete our pre-employment screening process consisting of a basic DBS. Enerveo are committed to offering fair opportunities to those with previous criminal convictions and will consider each case on its individual circumstances. How We Review Your Application: At Enerveo, your application is reviewed by People, not AI. We do not use AI tools for CV screening or for any other purpose in our recruitment process. - Your application will first be reviewed by a member of our Talent Acquisition (TA) team. - If your experience and skills look to align with the role's requirements, your application will then be forwarded to the Hiring Manager for further review. JBRP1_UKTJ

• Warton. Preston, PR4 1AD, • £13.07 to £13.07 Per Hour, • Permanent * Full time, • Posted: Tuesday, October 6, 2026, • BK1703520WarSM, • Documents “Start something new. Lead with purpose.” The Extracare Charitable Trust is bringing a brand-new charity shop to Preston, Lancashire, and our new shop will be opening in Winter 2026. We have a fantastic opportunity available for a Shop Managerto lead our NewCharity Shop in Warton, Preston. This is a great opportunity to take full ownership of a new store, shape its success from the start, and deliver strong results while building a welcoming space for customers, volunteers, and the local community. Are you looking for a role that lets you use your commercial instinct while making the most of your people skills? Join us and make your mark — where every sale makes a difference. • Contributory pension (up to 9%), • Free life assurance, • Employee Assistance Programme, • 30 days annual leave including bank holidays (pro-rata for part-time staff of full-time equivalent), • Role : Shop Manager (Permanent), • Hours : 37.5 Hours Per Week, • Salary : £13.07 per hour (£25,555.12 Per Annum), • Location : Lytham Road, Warton, Preston, Lancashire, PR4 1AD Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people’. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise. Our Charity Shops help fund care and well-being services for older people living at our each of our locations. By raising money our Charity Shops help build retirement villages and all kinds of community activities for older people today and campaign to make life better for us all in the future. • Raise money through your store to build retirement villages and fund community activities for older people., • Autonomously manage your own shop using innovative and enterprising initiatives to deliver an excellent customer experience., • Lead and develop a part-time deputy manager., • Recruit and train a highly motivated team of volunteers., • Deliver your sales and profit budget., • Deliver high merchandising standards., • Promote our work in the local community., • Be a manager or supervisor with previous retail experience., • Have demonstrable track record of delivering results., • Have a proven track record of recruiting, training, and developing a highly motivated team., • Possess the ‘retail instinct’ and creative skills to generate donations., • Lead from the front with a ‘hands on’ approach when required., • Be energetic, enthusiastic and a team player., • Have previous experience working in the Charity sector (desirable) ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. This Shop Manager post will be subject to a satisfactory enhanced DBS disclosure, two references, medical clearance and Home Office right to work clearance. The ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship. The Extracare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process. The ExtraCare reserves the right to close this advertisement early. • Proposed interview dates: As soon as possible #J-18808-Ljbffr

Lanes Group plc is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth. Working within the Learning and Development department, the Training Operations & Competence Lead will lead the development of a consistent, compliant and scalable Training and Competence function, working closely with the L&D Operations and Governance role to ensure standards, systems, reporting and assurance are aligned. The role will provide operational leadership across training delivery, competence, technical standards, workforce capability and operational planning, using governance, systems and reporting insight provided through L&D Operations and Governance to move the business from a reactive training approach to a planned, evidence-led model. The role will be responsible for translating common standards into day-to-day training delivery, strengthening compliance and audit readiness, developing competence frameworks and ensuring training provision supports business growth, mobilisation and workforce readiness. The Training Operations & Competence Lead will work closely with the Head of Learning and Development, HSEQ leadership and operational leaders to shape the future Group Training, Competence and Capability model. • Lead the operational implementation and ongoing improvement of a consistent Group-wide Training and Competence operating model, working with L&D Operations and Governance to align processes, systems, reporting and assurance., • Embed clear ownership, standards, escalation routes and repeatable processes into the operational delivery of training and competence, ensuring governance requirements are applied consistently in practice., • Develop role-based competence frameworks, skills matrices and training needs analyses for safety-critical and operational roles., • Define consistent approaches to competence assessment, verification and sign-off, working with operational and HSEQ subject matter experts., • Support workforce planning, mobilisation, succession and future capability requirements, ensuring managers understand their accountability for team competence., • Use agreed governance reporting to maintain operational oversight of mandatory training, competence status, expiries, evidence gaps and audit readiness., • Work with L&D Operations and Governance to ensure training and competence evidence is accurate, reliable and aligned to legislation, client requirements and operational standards., • Lead operational corrective action and escalation where training, competence or compliance risks are identified through reporting, audit activity or stakeholder feedback., • Set and maintain Group standards for technical training design, delivery, assessment, evaluation and trainer capability., • Lead and develop Technical Trainers, ensuring training remains practical, relevant and connected to operational requirements., • Improve use of internal trainers, facilities and technical training environments, reducing unnecessary reliance on external providers where appropriate., • Move training demand from reactive booking to planned, forecast-led delivery aligned to workforce, contract and mobilisation priorities., • Work with the Training Operations Manager to translate business demand into deliverable plans and identify trainer, supplier, venue and capacity requirements., • Provide early warning of capacity constraints, delivery risks and resource pressures., • Provide clear direction, priorities and standards for the Training and Competence function., • Lead, coach and develop direct reports, ensuring meaningful objectives, regular feedback and clear accountability across operations, administration and delivery., • Build a collaborative, high-performing culture and address performance, conduct or capability concerns promptly and fairly., • Build effective relationships with senior operational, HSEQ, client and contract stakeholders., • Provide clear visibility of priorities, risks and required actions, making complex training and competence information easy to understand., • Act as the senior point of escalation for significant training, competence and mobilisation matters, providing constructive challenge where standards are not met., • Define operational reporting needs for training delivery, competence, demand, compliance and risk, working with L&D Operations and Governance to ensure reports are meaningful, accurate and usable., • Use insight from systems, reports and stakeholder feedback to identify gaps, recurring issues, early risk indicators and areas for improvement., • Demonstrate the operational, safety, compliance and commercial value of Training and Competence through clear actions, improvements and outcomes., • Provide leadership oversight of training budgets, supplier spend and value for money., • Manage external suppliers against clear quality, delivery and commercial standards., • Challenge avoidable cost, duplication and unnecessary supplier reliance, supporting preferred supplier arrangements where appropriate. By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’. Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to: • Leading: Acts as a role model, shaping the learning agenda and influencing change., • Agile: Anticipates learning needs, adjusts quickly to changing operational contexts., • Nurturing: Supports the development of others through coaching and structured development plans., • Engaging: Inspires and motivates learners, builds trust and credibility, • Safe & Secure: Ensures all learning is aligned to safety and compliance standards., • Your Contribution to the company: Strive to be always positive and constructive • Adhere to all company policies, • Straight talking about the facts of the situation – open discussions are the best way to find solutions, • Help others through communicating clearly, • Deliver on commitments, • Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues, • Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’ At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. #J-18808-Ljbffr

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Contract Type: Permanent Full Time Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis) Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum Preston Volkswagen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed! As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities! • Booking MOTs, services and other repair work for our customers, • Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer, • Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes, • Managing a high-volume of customers daily as well as telephone calls and online booking queries, • Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop, • Maintaining accurate customer records, and updating the systems when any bookings have been made As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experienceusing Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars! • Competitive salaries with structured pay scales and progression as you grow within the business, • Generous annual leave that increases with your length of service, • Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave, • Access to Techscheme for discounted technology purchases with flexible payments, • Eyecare vouchers to help cover vision care needs, • Smart Health – 24/7 access to GP services to support your mental and physical wellbeing, • Dental insurance for everyday dental care and unexpected treatments, • Optional critical illness cover for peace of mind during life's most challenging moments, • MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app, • Free will writing services to help plan for the future, • Flexible life assurance options and partner life assurance for added protection, • Discounted gym memberships to support an active lifestyle, • Travel insurance to help you explore with confidence, • Access to home and technology vouchers, • bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. #J-18808-Ljbffr

Team LeaderLeylandFull timePermanentWork Shift: Days36£14.10Retail Hourly Colleagues, Store Management9 October 2026 As a Team Leader, you’ll play a key role in leading the day-to-day running of your department. You’ll lead by example—supporting your colleagues, keeping things running smoothly, and making sure our customers receive the best possible service. Whether it’s helping to manage stock, supporting new starters, or stepping in to solve a problem, you’ll be a go-to person on the shop floor. You’ll work closely with your manager to deliver high standards and keep your team motivated and focused. What makes a brilliant Team Leader: • Customer-focused: You put customers first and help your team do the same., • Supportive: You’re approachable, helpful, and always ready to lend a hand., • Organised: You can juggle tasks, manage priorities, and keep things on track., • Positive attitude: You bring energy and enthusiasm to every shift., • Team player: You work well with others and help create a great place to work., • Reliable: You take responsibility and follow through on what needs to be done. What you’ll bring: • Experience working in a retail or customer-facing environment., • A willingness to take on responsibility and support others., • Good communication skills and a can-do attitude., • Flexibility to work a range of shifts, including weekends and evenings. Everything you'll love Alongside a competitive salary, you'll get lots of other great benefits too, including: Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more. Company pension Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated. Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. Colleague recognition programme Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas. #J-18808-Ljbffr

Description Department: Claims Management Location: Preston Description Lead Operational Excellence. Drive Performance. Shape the Future. Are you a proven contact centre Manager with a passion for people, performance, and continuous improvement? We're looking for an experienced Operations Manager to lead a high-performing team within our Niche and DER business. This is an opportunity to play a pivotal role in shaping operational strategy, delivering outstanding customer outcomes, and driving sustainable growth across a dynamic and fast-paced claims environment. Working alongside two other Operations Managers, you will be responsible for supporting the delivery of a high-performing operation of approximately 250 FTE, including a critical 24/7 emergency response contact centre and claims operation. Much of the focus of this role will be Davies emergency response as such a 2pm to 10-00pm shift is available if it suits ? You’ll lead a team of Team Managers and their wider operational teams, ensuring service excellence, regulatory compliance, operational efficiency, and a culture where people can thrive. • Lead, mentor and coach Team Managers across remote and hybrid locations., • Create a culture built on accountability, engagement, collaboration and continuous improvement., • Support performance management through regular coaching, feedback and development planning., • Identify and nurture future talent, ensuring succession plans are in place across the division., • Deliver key operational and telephony KPIs across the business., • Develop resourceful and innovative plans to optimise performance, including surge planning and capacity management., • Partner with the Resource Planning Manager to develop recruitment and workforce strategies aligned to future growth., • Work closely with recruitment teams to maintain strong candidate pipelines and workforce readiness., • Identify opportunities to streamline processes from policy inception through to claim resolution., • Analyse operational data, trends and performance metrics to identify inefficiencies and drive improvement initiatives., • Partner with cross-functional teams across Niche and DER to implement automation and process enhancements., • Champion a culture of innovation and operational excellence., • Maintain robust compliance standards across all operational activity., • Ensure adherence to regulatory requirements, company policies and industry best practice., • Stay informed of market and legislative changes, implementing operational adjustments where required., • Conduct regular audits and reviews to mitigate operational risk and maintain quality standards., • Collaborate with customer service teams to effectively manage customer enquiries, complaints and escalations., • Champion initiatives that enhance the customer journey and overall experience., • Analyse customer feedback, NPS and customer outcome measures to implement meaningful improvement plans., • Drive market-leading customer satisfaction and Trustpilot performance., • Support the delivery of strategic business objectives and operational plans., • Manage departmental budgets effectively and deliver against financial targets., • Identify emerging market trends, growth opportunities and competitive threats., • Provide operational insight that supports business development and revenue growth. #INDUKI • Proven success in an insurance operations leadership role., • Strong experience within Property, Niche or related insurance sectors., • Demonstrable track record of driving operational improvements and delivering business results., • Experience leading large teams through Team Managers in remote and hybrid environments., • Strong understanding of insurance products, underwriting principles and claims processes., • Knowledge of insurance regulation, compliance frameworks and risk management practices., • Inspirational leadership style with the ability to motivate and influence teams at all levels., • Strong commercial awareness and strategic thinking capability., • Excellent decision-making, problem-solving and conflict-resolution skills., • Data-driven approach with strong analytical and reporting capabilities., • Outstanding communication and stakeholder management skills., • Ability to manage multiple priorities in a fast-paced environment., • Passion for delivering exceptional customer experiences., • Adaptable, resilient and comfortable leading change initiatives., • Commitment to maintaining the highest ethical and professional standards., • Davies Innovation Lab, • Leadership training programme, • Funding for professional qualifications, • Thrive at Davies; learning opportunities, • The Davies Foundation, • Local charity funding, • Pennies To Heaven, • Employee Resource Groups, • Employee volunteering programme, • Pension, 5% employee and 5% employer contribution, • My Choices at Davies provides; High Street discounts and Financial wellbeing hub, • Life assurance: x4, • Refer a Friend, • Cycle to Work Scheme, • Lease car salary sacrifice, • Davies Incentive Plan, • Enhanced maternity, paternity and adoption pay, • Wellbeing centre; move, munch, money & mind focus, • Discounts with 100's of UK retailers, • EAP; 24/7 confidential helpline, • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, • Flexible working, • Dress for your day, • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan #J-18808-Ljbffr

Our ideal Shop Manager will: Be a manager or supervisor with previous retail experience. SHOP MANAGER NEW STORE LAUNCH | WARTON, PRESTON “Start something new. What will you do as our Shop Manager? Raise money through your store to build retirement villages and fund community activities for older p