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VW Audi Specialists are looking for an experienced Vehicle Technician / MOT Tester to join our busy, well-established independent German vehicle specialist in Hitchin. We are a family-run garage established in 1996, specialising in Volkswagen, Audi, SEAT, Skoda and other German vehicles, with dealer-level diagnostic equipment including ODIS, VCDS, ISTA and Autel. We are looking for a reliable, skilled and motivated technician who takes pride in their work and can carry out repairs, servicing, diagnostics and MOT testing to a high standard. The Role The successful candidate will be responsible for carrying out MOT tests, servicing, repairs, diagnostics and general mechanical work on a wide range of vehicles, with a strong focus on Volkswagen Audi Group models. Duties will include: • Carrying out MOT tests to DVSA standards, • Servicing and maintenance, • Brakes, suspension, steering and clutch work, • Timing belts, water pumps and general mechanical repairs, • Diagnostic work using dealer-level and aftermarket tools, • Fault finding and repair on electrical and mechanical systems, • Completing work accurately and efficiently, • Maintaining high standards of workmanship and cleanliness, • Working as part of a busy workshop team, • Liaising with the workshop controller/service advisor where required Requirements The ideal candidate will have: • A valid MOT Tester licence, • Strong mechanical experience, • Good diagnostic ability, • Experience working on German vehicles preferred, • Own tools, • Full UK driving licence, • Good attention to detail, • Ability to work independently and as part of a team, • Pride in producing clean, accurate and professional work, • A reliable and positive attitude What We Offer • Salary between £35,000 – £45,000 depending on experience, • Full-time, permanent position, • Established and reputable independent specialist, • Busy workshop with consistent work, • Dealer-level diagnostic equipment, • Friendly family-run environment, • Opportunity to work on a wide range of German vehicles, • Bonus structure available for the right candidate, • Monday to Friday working hours, • One Saturday per month This is a great opportunity for a skilled technician who wants to work in a professional, specialist workshop with a strong local reputation and a long-standing customer base.

This isn’t a standard receptionist role. As our Front of House & Client Experience Manager, you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps everything running beautifully, and a key part of how we track and grow the business. You’ll own the entire client journey, support and manage the team day-to-day, and take responsibility for keeping our performance data accurate and up to date. The Role A part-time, front-facing management position covering: • Client experience and front of house, • Bookings, diary management and all client communications, • Team management and day-to-day support, • Performance tracking and reporting, • Sales support and retail, • Day-to-day clinic operations Hours Core hours are as follows: • Monday: 9:30am – 2:30pm, • Tuesday: 2pm – 8pm, • Thursday: 2pm – 8pm, • Friday: 9:30am – 2:30pm Saturday hours — two options are available: Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average) • Longer Saturday shift with every alternate weekend off Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week) • Shorter Saturday shift every week Both options result in approximately 26 hours per week. We’re happy to discuss which works best for you. Key Responsibilities Client Experience • Welcoming clients and creating a warm, premium first impression, • Ensuring smooth check-in, check-out and payment, • Handling client queries and concerns professionally, • Maintaining a beautifully presented, calm front of house Bookings & Diary Management • Managing all appointments via phone, WhatsApp, Instagram and our booking system, • Keeping the diary full and well-optimised at all times, • Proactively rebooking clients to maintain treatment consistency, • Filling last-minute gaps and managing cancellations Team Management • Supporting and motivating the team during shifts, • Being the first point of contact for the team when issues arise during the day, • Ensuring the team are on time, prepared and presenting to brand standards, • Feeding back to the Clinic Director on team performance and any concerns Performance Tracking & Reporting • Maintaining and updating clinic spreadsheets — including bookings, retail sales, rebooking rates and membership numbers • Tracking individual and clinic-wide performance against monthly targets, • Producing a simple weekly/monthly summary report for the Clinic Director, • Flagging any drops in performance or areas of concern early Sales & Revenue Support • Confidently recommending treatments, add-ons and upgrades, • Promoting retail products and supporting client education, • Actively promoting and signing up clients to the Skin Club membership, • Helping the team hit monthly performance targets Daily Operations • Handling payments and maintaining accurate client records, • Upholding brand standards in presentation and communication, • Supporting the team during busy periods, • Contributing to social content where possible (photos, stories) What You’re Not Responsible For This is not a therapist or treatment role — you will not be delivering any treatments. You are also not responsible for: • Payroll, staff contracts or rotas, • Stock ordering or supplier management, • Compliance, insurance or backend operations What We’re Looking For • Warm, confident and genuinely loves making people feel welcome, • Highly organised and proactive — you stay one step ahead, • Comfortable working with spreadsheets and tracking data accurately, • A natural people manager — fair, consistent and calm, • A brilliant communicator across phone, WhatsApp, Instagram and in person, • Calm under pressure and comfortable in a fast-paced environment, • Takes real pride in the details that elevate the client experience, • Wants to grow with the business long-term Experience in hospitality, customer service, beauty or a premium client-facing role is highly valued. Salon or clinic reception experience is a bonus — but attitude is everything. Package £30,000 pro-rata Equivalent to £15 per hour PLUS: Retail Commission • 5% commission on personal retail sales Skin Club Membership Bonus • £25 bonus for every Skin Club membership signed up through your recommendation Baldock Monthly Performance Bonus Monthly bonuses based on total Baldock salon turnover: • £25,000 month = £100 bonus, • £28,000 month = £200 bonus, • £30,000 month = £400 bonus Bonuses are reviewed and paid monthly once targets are achieved. 3-Month Review We’ll review the role and package together after 3 months once: • Client rebooking systems are fully embedded, • Diary management and communication processes are running smoothly, • Performance tracking is in place and providing clear data, • Skin Club membership numbers are growing, • We can properly track the impact of the role on salon performance The goal is to build a role where your earnings grow alongside the clinic, and to create a long-term position for you within Belle & Bee.