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Role Description This is a full-time Sales Manager position based at Muthu Glasgow River Hotel & Spa, Erskine. The ideal candidate will be a self-motivated hospitality professional responsible for driving Room and Food & Beverage revenue for the property, while also supporting wider commercial initiatives within the MGM Muthu Hotels portfolio. The role requires a proactive individual capable of generating new business, strengthening existing client relationships, and promoting the hotel across both online and offline channels. Flexibility to travel within Scotland and England is essential, including representing the property at key sales events, corporate meetings, and trade exhibitions. Key Responsibilities Generate new business for Muthu Glasgow River Hotel & Spa across Rooms, F&B, Events, Leisure, Corporate, and MICE segments. Build and strengthen relationships with existing and new online and offline accounts to secure future bookings. Conduct sales calls, market visits, and attend networking events to identify opportunities and expand the hotel’s presence. Maintain a database of FIT, groups, corporate accounts, bookers, travel agencies, and key influencers. Execute all operational aspects of sales activities, including proposals, contracts, RFP submissions, and client correspondence. Ensure monthly sales targets for the property are achieved across all assigned market segments. Update weekly and monthly sales action plans, MICE trackers, and performance reports. Liaise closely with hotel operations and the central commercial team to develop promotions and seasonal campaigns. Maintain strong understanding of local competitors in Glasgow, Erskine, and surrounding market areas—analysing strengths, weaknesses, demand trends, and opportunities. Provide feedback on product quality and service levels received from clients to the Sales Head and hotel leadership. Support cross-selling initiatives across other MGM Muthu Hotels in Scotland and the UK. Develop and maintain productive relationships with internal and external stakeholders, including corporate clients, travel partners, OTAs, and tour operators. Represent the hotel at trade shows, exhibitions, and community events within Scotland and other UK regions. Attend weekly departmental and hotel meetings as required. Qualifications & Skills Hospitality experience in Rooms and/or F&B sales or a similar role. Experience in national and unit hotel sales is preferred. Strong understanding of online travel agencies, GDS, RFP processes, corporate travel, and MICE business. Excellent communication, negotiation, and interpersonal skills. Strong organisational abilities and the capacity to manage multiple priorities. Demonstrated history of achieving or exceeding sales targets. Willingness to travel extensively within the UK; valid UK driving licence required. Ability to work independently with minimal supervision and to generate innovative ideas. Proficiency with CRM software, Microsoft Office (Excel, Word, PowerPoint). Bachelor’s degree in Hotel Management, Business Administration, Tourism, Marketing, Events, or related field preferred.

Come join our team as a Sales & Events Executive A Little About Us! Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 people during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Sales & Events Executive Department: Sales & Marketing Responsible To: Sales & Marketing Manager Type of Contract: Permanent The Sales & Events Executive - A key member of our Events Team working under the leadership of the Sales & Marketing Manager and the Director of Sales & Marketing. The main focus of this role is to be a conduit for information flow between our clients and operations, ensuring the organisation is represented in a professional manner befitting the luxury products and services we offer, driving sales and revenue through customer satisfaction, and seeking new business opportunities at all times. Key Responsibilities ● Coordinate and manage luxury weddings, corporate events, and group bookings from initial enquiry through to successful execution and post-event follow-up. ● Work closely with the Sales & Marketing team to ensure a seamless transition from contract stage to event planning and delivery. ● Deliver exceptional guest and client experiences by maintaining professional communication throughout all stages of the booking journey. ● Liaise with operational departments including Front Office, Food & Beverage, Accommodation, Spa, and Events teams to ensure flawless execution of all events. ● Maintain complete accuracy across all event management systems including accommodation blocks, function schedules, forecasting, billing, room allocations, and guest requirements. ● Prepare and distribute detailed Banqueting Event Orders (BEOs), event summaries, and function sheets in line with luxury brand standards and company timelines. ● Attend weekly operations and Food & Beverage meetings to present upcoming weddings, VIP events, and group functions. ● Prepare accurate quotations, contracts, invoices, and final billing documentation while ensuring all payment schedules and deposits are collected within company timelines. ● Welcome group leaders and VIP clients on arrival, ensuring all event details and expectations are exceeded. ● Build and maintain strong relationships with external suppliers, entertainment providers, florists, and event partners. ● Proactively troubleshoot and resolve operational challenges while maintaining exceptional service standards. ● Support the Sales & Marketing strategy by identifying opportunities for upselling, repeat business, and client retention. ● Assist with promotional campaigns, luxury showcases, wedding fairs, and networking events to drive brand awareness and revenue growth. Wedding & Luxury Events Responsibilities ● Handle all wedding and luxury event enquiries with a polished, client-focused, and consultative approach reflective of a 5-star property. ● Conduct private resort tours and personalised consultations for prospective couples and event clients. ● Create bespoke proposals and tailored event presentations designed to maximise revenue while exceeding guest expectations. ● Manage wedding contracts, deposit schedules, and planning timelines with exceptional attention to detail. ● Ensure all wedding and event information is communicated clearly and efficiently across all hotel departments. ● Maintain accurate diary management, option dates, lead tracking, and follow-up procedures to maximise conversion opportunities. ● Analyse lost business opportunities and market trends to support future sales and marketing initiatives. ● Attend and represent the property at luxury wedding fairs, showcases, and industry networking events. ● Work collaboratively with operations teams to ensure every wedding and event is delivered to the highest luxury hospitality standards. ● Support brand positioning by ensuring all guest interactions reflect the reputation and service excellence of a 5-star resort environment. Role Requirements: ● Must be able to communicate freely and eloquently in both written and spoken English. ● A proactive, self-starter who is able to work within a team as well as individually. ● Excellent time management & organisational skills are essential. ● Must possess well-developed computer skills and enjoy a substantial amount of office-based computer work ● Extreme attention to detail and ability to multitask in a fast-paced environment are essential, together with a passion for events and desire for continual department performance improvement. ● Must be able to work shifts, weekends, holidays and adhere to our immaculate grooming policy and strict uniform standards. Benefits: Birthday Off: Celebrate your special day! Reward Recognition: Regular acknowledgement of your contributions. Career Progression: Opportunities to grow and advance your career. Education Support: Invest in your professional development. Social Events: Enjoy company-organized gatherings. Employee Assistance Programme: Support when you need it. Passion | Drive | Enthusiasm If you have a passion for events and a drive for excellence, this is your opportunity to be part of an exciting and fast-paced team. Why Join Us? At Trump International Doonbeg, we take pride in nurturing talent within a supportive and dynamic environment. Recognized as a GREAT PLACE TO WORK 2025® and home to a world-class golf resort, we ensure our team thrives in an atmosphere of growth and camaraderie. Take the next step in your career with us where your passion meets unparalleled opportunities, apply now and be part of an extraordinary journey at Trump International Doonbeg! Required skills: Excellent Time Management, Fluent in English, Computer Literacy, Communication Skills

FRONT OF HOUSE ASSISTANT – CANARY WHARF We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest-facing role and a team-orientated environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach Complete check-in and check-out efficiently using the hotel’s PMS Assist with reservations, room allocation, and guest requests Provide local knowledge, recommendations, and curated lifestyle tips Handle billing, payments, and procedures accurately Resolve guest concerns quickly and effectively, escalating when needed Support lobby hosting duties: welcoming, socialising, and maintaining presentation Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go Prepare and serve coffees, drinks, and light food to brand standards Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences Maintain cleanliness, setup, and replenishment of F&B areas Assist with orders, inventory checks, and receiving deliveries Follow food safety, allergens, and hygiene procedures General Operations & Team Support Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passion for hospitality and delivering memorable guest experiences Positive, energetic, and adaptable personality Strong communication skills and confidence in guest interaction Ability to multi-task and remain calm under pressure Willingness to learn across multiple operational areas YOUR PROVEN TRACK Previous hotel reception experience Experience in food and beverage services is desirable Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.