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This is a great opportunity to advance your Employee Relations career with one of the world’s most iconic heritage brands. The role offers a competitive salary and market-leading benefits, with a base in Surrey or Oxfordshire. You will lead the delivery of expert, high-impact Employee Relations support across the business, strengthening ER capability, ensuring robust governance, and maintaining clear, compliant people policies aligned with UK and international employment law and our values. Working closely with People Business Partners, you will resolve issues early, reduce legal and reputational risk, and enable fair, consistent outcomes that support a positive workplace culture. Key Responsibilities Employee Relations Case Management Provide expert guidance and end-to-end management of complex ER cases, including conduct, performance/capability, absence and health, grievances, flexible working, probation, settlement agreements, and restructures/TUPE. Draft and quality-check all ER documentation including investigation reports, outcome letters, hearing packs, and settlement documentation. Chair or support formal hearings and appeals for complex or sensitive matters. Coach managers and PBPs to resolve issues early and consistently, applying company policies and the ACAS Code of Practice. Coordinate with external legal counsel where required and support tribunal preparation including witness statements and case documentation. Compliance, Governance & Risk Embed strong ER governance including case triage, risk assessment, escalation protocols, and audit trails. Ensure decisions align with employment legislation, ACAS Codes, GDPR, equality law, and internal controls. Maintain an ER risk register, identifying trends and implementing proactive mitigation strategies. Policy, Frameworks & Process Own and continuously improve the ER policy framework (disciplinary, grievance, performance, absence, flexible working, whistleblowing, dignity at work, social media etc.). Translate legislation and case law into practical guidance and toolkits for managers and HR teams. Standardise ER templates, processes and guidance within HR systems and knowledge platforms, ensuring clear version control and communication. Data, Insight & Continuous Improvement Manage ER dashboards and reporting covering case volumes, trends, timeliness, outcomes and recurrence. Use insights to drive preventative interventions, including manager training, policy updates and wellbeing initiatives. Capability Building & Culture Design and deliver targeted training on investigations, difficult conversations, absence management and inclusive decision-making. Provide real-time coaching for managers and PBPs handling complex cases. Champion a culture of respect, fairness and early resolution, role-modelling company values. Visa & Sponsored Worker Compliance Act as the organisational lead for visa-sponsored worker compliance. Ensure full adherence to sponsorship and right-to-work requirements, maintaining governance, tracking and reporting aligned with Home Office regulations. Advise HR and business leaders on sponsored worker risks and responsibilities. Knowledge, Skills & Experience Business Knowledge Strong understanding of UK employment law and regulatory requirements. International experience is advantageous. Awareness of reputational, legal and operational risk in people decisions. Essential Skills Complex ER case management Employment law interpretation and application Policy design and implementation Conflict resolution and mediation Skilled worker visa sponsorship processes Data analysis and ER reporting This role offers the chance to shape ER best practice within a globally recognised brand, building capability across the organisation while supporting the company’s continued growth. Location: Surrey or Oxfordshire Benefits: Competitive salary and market-leading benefits package

* * SALARY: Starting from £28,708.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 31/12/2026, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Motor Commissions Insight Executive to provide accurate data, analysis, and insight to support VWFS UK’s responses to Financial Ombudsman Service (FOS) queries and legal matters. The purpose of this role is to ensure the business can meet regulatory and litigation obligations by delivering clear, reliable, and timely information relating to our motor commission models. This specialist, analytical role will be instrumental in delivering high‑quality insight that strengthens our compliance position and supports effective stakeholder engagement. The Insight Executive will handle inbound FOS and legal queries, manage stakeholder relationships, and drive continuous improvements to reporting processes to ensure outputs remain robust and fit for purpose. What you’ll be doing: • Investigating and resolving commission‑related complaints raised by customers., • Working with Claims Management Companies (CMCs) and external legal partners to progress cases and share required information., • Speaking directly with customers and CMCs to validate claims and answer questions., • Managing and updating the FOS tracker and preparing case information for internal teams., • Pulling together evidence and documentation for Financial Ombudsman Service (FOS) cases, including details on commission payments., • Responding to FOS queries and providing clear explanations of our calculations and processes., • Supporting the handling of FOS adjudications, working with legal teams and following through on required actions or outcomes., • Keeping accurate records of cases received and maintaining key documents, including point‑of‑sale materials., • Building strong working relationships across the business to improve data quality and consistency., • Experience in automotive finance and/or the wider banking or financial services sector., • Strong problem‑solving skills with experience in customer resolution environments., • Ability to explain technical information clearly to senior and non‑technical stakeholders., • Proven ability to manage multiple pieces of work at the same time., • Analytical mindset with a methodical approach and strong attention to detail., • Advanced Microsoft Office skills, especially Excel; experience with tools such as Business Objects, SQL or Tableau is an advantage., • Excellent interpersonal and influencing skills., • Ability to work at pace, remain calm under pressure, and meet strict deadlines. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

JOB-20240819-db742659 Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.9/5 andnearly 1,000 reviews has an exciting Locum opportunity available for an experienced Social Worker to join a well-established Adults service based in John Radcliffe Hospital, Hedadington, Oxfordshire. Team/Specialism: Hospital Discharge Pay Rate: £38 per hour (assignment rate) Contract: Locum, 3-Months Hours: Full-time Benefits of working for Sanctuary Personnel: • Effortless Registration: Say goodbye to paperwork! Our fully online and paperless registration service streamlines the process, making it convenient and hassle-free for you., • Compliance Made Easy: Enjoy peace of mind with our free DBS and compliance service, which includes paid-for mandatory e-learning and practical training modules tailored to your needs., • Exclusive Opportunities: Unlock access to prestigious roles that you won't find elsewhere. From collaborating with NHSBT to supporting vital projects at The Home Office and Vaccination Centres or relocating candidates to Australia, The Falkland Islands and many other destinations, our network opens doors to diverse and impactful assignments in the UK and globally., • Expert Guidance and Support: Benefit from personalised clinical governance and revalidation support from our in-house qualified health professional with over 15 years of experience. We're here to ensure you're always on top of your game., • Rewarding Referral Program: Spread the word and reap the rewards! Refer a friend and receive a generous £250 bonus once they've completed just 100 hours of work. The best part? There's no limit to how many friends you can refer., • Degree or equivalent in social work, • Current Social Work England registration This Social Worker job is advertised by Rihanna Chowdhury; if you are interested in this position please click above to apply now. We welcome applications from Social Workers who meet the above requirements. Regretfully we are only able to respond to experienced Social Work candidates who meet these requirements for this Social Work role as we need to meet our clients’ requirements, but please feel free to browse our open roles that may be more suitable for you. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.

* * SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing: • Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step., • Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, • Ensure that customer communication is of the highest standard as per your training., • Objection handling and reviewing Customer evidence in line with established objection handling process., • Full PC literacy essential, including Microsoft Office products, • Confident in managing expectations of colleagues and customers, • Ability to work to service levels and quality measures, • Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

Senior Support Worker - Homelessness Services Oxford £28,428 per year 37.5 hours per week | Permanent Shift Pattern (4-Week Rota) Week 1: Monday - Friday, 8:00am - 4:00pm Week 2: Monday - Friday, 12:00pm - 8:00pm Week 3: Monday - Wednesday 9:00am - 5:00pm | Saturday & Sunday 8:00am - 8:00pm Week 4: Wednesday - Friday 9:00am - 5:00pm About the Role A respected homelessness support provider across Oxfordshire is seeking a Senior Support Worker to join their dedicated team supporting individuals experiencing homelessness and complex health needs. This role forms part of a specialist Step-Up and Step-Down accommodation service , supporting individuals leaving hospital under the Discharge to Assess model , as well as people who may otherwise be at risk of hospital admission and require short-term accommodation and support. Working within a small, dynamic, and supportive team , you will play a key role in delivering high-quality, person-centred support, managing complex cases, and helping individuals move towards stability and independent living. This is a highly rewarding opportunity for someone passionate about making a real difference to people experiencing homelessness . Key Responsibilities Support the delivery of a safe and supportive accommodation service Assess and manage risk for individuals accessing the service Deliver case management for clients with complex needs Work collaboratively with health services, housing providers, and community organisations Develop and implement holistic support and move-on plans Support residents in identifying suitable move-on options within six weeks Maintain Housing Benefit claims and housing management tasks Manage challenging situations while ensuring the safety of residents and staff Maintain accurate records and update internal systems Report safeguarding concerns promptly in line with procedures Build positive relationships with residents, professionals, and local services Work as part of a rota including evenings, weekends, and bank holidays What We Are Looking For Essential Understanding of the challenges faced by people experiencing homelessness Experience working in a frontline, face-to-face support role Experience supporting individuals with complex needs , including: Mental health Physical health needs Substance misuse Knowledge of trauma-informed approaches Strong communication and relationship-building skills Ability to manage challenging situations Good IT skills including Microsoft Office Strong organisational and case management skills Desirable Experience in supported housing, hostels, or homelessness services Understanding of move-on pathways and housing options Personal Qualities We are looking for someone who is: Compassionate and empathetic Passionate about supporting vulnerable people Resilient and able to manage emotionally demanding situations A proactive team player Organised and able to prioritise tasks effectively Safeguarding & Equality The organisation is fully committed to safeguarding vulnerable adults, children, and young people , and expects all staff to share this commitment. They are also committed to equal opportunities , welcoming applications from all backgrounds and communities. If you are passionate about supporting people experiencing homelessness and want to make a real impact, we would love to hear from you. #STRJP TPBN1_UKTJ

Belmont Recruitment are looking to speak with Substance Misuse Family Worker to support young people (8–18) and their families across Oxfordshire. This role offers the chance to deliver evidence-based interventions, build resilience, and create safer, healthier futures. You will: • Carry a caseload of young people and their families across targeted areas of Oxfordshire., • Deliver trauma-informed interventions, including the Moving Parents and Children Together (M-PACT) programme. Providing specialist assessment, care planning and interventions around drugs and alcohol use., • Work closely with schools, youth support teams, family centres, and other partners., • Provide both individual and group support, helping children affected by parental substance use and supporting parents impacted by their child’s use., • Contribute to a whole-family, trauma-informed approach to service delivery. We are looking for someone with: • Experience working with children, young people, and/or families with complex needs., • Knowledge of safeguarding, harm reduction, and child development., • Strong communication, care planning, and group facilitation skills., • The ability to work flexibly, including occasional evenings., • For this role you MUST be a car driver with access to your own vehicle - Mileage is paid. This position is a 3 to 6 month contract position initially, with extension opportunities and permanent possibilities at the end of this placement. This role is working full-time, Monday to Friday, 9am to 5pm for 37.5h a week - you will be required to be in the office for this post for 2 out of the 3 shifts a week, and you will be managing your diary/visits - WFH can be carried out the remaining 3 days but you will be required to get your visits in within the 2 days in the office. Hours: Full Time- 9am to 5pm Days: Monday - Friday Contract: 3 Months (+ongoing) Salary: £20.00 to £22.00 per hour Benefits of working with Belmont Recruitment; • Single point of contact consultant., • 24h support., • Regular communication updates., • Referal Benefit Scheme

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Bank Mental Health Support Worker - £14.06 - £15.19 per Hour. Hours – Part-Time hours, Monday - Friday. Occasional evening & weekends. Service – Transitional Support, Oxford. What You’ll Be Doing: The Transitional Support?team are looking for an enthusiastic and motivated individual to join their team. The team focuses on providing care, 5 days a week,?for clients in both (staffed projects and houses out in the community) shared houses and flats, creating a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. The position will require occasional evening and weekend work as required in accordance with the shift rota. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Our clients really appreciate the passion from our Support Workers too: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services. Overall job responsibility: Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration Promote family, friend and carers engagement, ensuring they are involved in their loved one’s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. Essential criteria: GCSE’s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 37 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app – approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Bank Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 28/04/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK

Oxfordshire – Qualified Social Worker – Adults Team - £38 Umbrella This is a Hybrid position requirement to work from Team office base on Tuesdays and Wednesdays We are seeking an experienced social worker within adults competency in working within Care Act 2014 MCA, Best Interest Threshold, Dols, Safeguarding and able to work within Oxfordshire County Council policies and procedures Applicants will need to be able to drive across Oxfordshire for face to face visits Normal operational hours is 9-5 Mon- Thurs and 9-4 Friday Work within the requirements of the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 1983 and any other relevant legislation, guidance and codes of practice, providing personalised information and advice to individuals, families and their carers. Use strength-based approaches, ensuring that in responding to eligible needs all options including the use of informal support networks, community resources, and the assessment of equipment and adaptations are explored in order to achieve identified outcomes. To undertake timely and proportionate assessments, reviews and professional interventions and other duties relating to individuals, families and carers. Ensure support plans are reflective of the persons needs and outcomes by providing a clear breakdown of how these are being met, regardless of determination of eligibility. Intro: Are you a passionate and dedicated social worker? 3D Recruit is looking for skilled Qualified Social Workers to connect with top local authority teams across the country. Whether you’re looking for temporary or permanent roles, we’ll help you find the perfect fit! Perks of Working with 3D Recruit: • Exclusive Roles: Access to positions not available on public job boards., • Flexible Work: Choose from full-time, part-time, and locum roles that fit your schedule., • High Pay Rates: Competitive rates, including holiday pay and pension., • Continuous Support: Receive dedicated one-on-one support from your personal consultant., • Free Training: Access CPD training to maintain SWE registration and enhance your skills., • Referral Bonuses: Earn up to £250 for every successful referral (T’s & C’s apply). Essential Requirements: • Degree/Masters in Social Work and SWE registration., • 2+ years of post-qualification experience., • Strong knowledge of UK social care legislation and practice., • Right to work in UK Apply Now: Ready to make a difference? Tap ‘Apply Now’ to submit your CV and get started with 3D Recruit today! Deadline: 9th March 2026 At 3D Recruit, we ensure all candidates undergo rigorous vetting processes, including enhanced DBS checks, face-to-face registrations, verification of original documents, and thorough reference checks to assess the suitability and appropriateness of those we represent

Senior Support Worker - Homelessness Services Oxford £28,428 per year 37.5 hours per week | Permanent Shift Pattern (4-Week Rota) Week 1: Monday - Friday, 8:00am - 4:00pm Week 2: Monday - Friday, 12:00pm - 8:00pm Week 3: Monday - Wednesday 9:00am - 5:00pm | Saturday & Sunday 8:00am - 8:00pm Week 4: Wednesday - Friday 9:00am - 5:00pmAbout the Role A respected homelessness support provider across Oxfordshire is seeking a Senior Support Worker to join their dedicated team supporting individuals experiencing homelessness and complex health needs. This role forms part of a specialist Step-Up and Step-Down accommodation service, supporting individuals leaving hospital under the Discharge to Assess model, as well as people who may otherwise be at risk of hospital admission and require short-term accommodation and support. Working within a small, dynamic, and supportive team, you will play a key role in delivering high-quality, person-centred support, managing complex cases, and helping individuals move towards stability and independent living. This is a highly rewarding opportunity for someone passionate about making a real difference to people experiencing homelessness. Key Responsibilities Support the delivery of a safe and supportive accommodation service Assess and manage risk for individuals accessing the service Deliver case management for clients with complex needs Work collaboratively with health services, housing providers, and community organisations Develop and implement holistic support and move-on plans Support residents in identifying suitable move-on options within six weeks Maintain Housing Benefit claims and housing management tasks Manage challenging situations while ensuring the safety of residents and staff Maintain accurate records and update internal systems Report safeguarding concerns promptly in line with procedures Build positive relationships with residents, professionals, and local services Work as part of a rota including evenings, weekends, and bank holidaysWhat We Are Looking For Essential Understanding of the challenges faced by people experiencing homelessness Experience working in a frontline, face-to-face support role Experience supporting individuals with complex needs, including: Mental health Physical health needs Substance misuse Knowledge of trauma-informed approaches Strong communication and relationship-building skills Ability to manage challenging situations Good IT skills including Microsoft Office Strong organisational and case management skillsDesirable Experience in supported housing, hostels, or homelessness services Understanding of move-on pathways and housing optionsPersonal Qualities We are looking for someone who is: Compassionate and empathetic Passionate about supporting vulnerable people Resilient and able to manage emotionally demanding situations A proactive team player Organised and able to prioritise tasks effectivelySafeguarding & Equality The organisation is fully committed to safeguarding vulnerable adults, children, and young people, and expects all staff to share this commitment. They are also committed to equal opportunities, welcoming applications from all backgrounds and communities. If you are passionate about supporting people experiencing homelessness and want to make a real impact, we would love to hear from you. #STRJP

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Support Worker - £27,051 - £29,244 per annum (Salaries vary depending on experiences) Hours – 37 hours per week, Monday – Friday, inclusive of bank holidays, Occasional Evening & Weekends. Service – Transitional Support/Oxford. What You’ll Be Doing: The Transitional Support?team are looking for an enthusiastic, caring and motivated individual to join their team. The team focuses on providing care, 5 days a week,?for clients in both (staffed projects and houses out in the community) shared houses and flats, creating a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future. The position will require occasional evening and weekend work as required in accordance with the shift rota. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Our clients really appreciate the passion from our Support Workers too: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services. Overall job responsibility: Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration Promote family, friend and carers engagement, ensuring they are involved in their loved one’s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. Essential criteria: GCSE’s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 37 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app – approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 28/04/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Support Worker - £27,051 - £29,244 per annum pro rata (Salaries vary depending on experiences) Hours – 37 hours per week, Monday – Sunday, inclusive of bank holidays, shifts include mornings, evenings, and weekends. Service – Iris Hayter House, Littlemore, Oxford What You’ll Be Doing: Response are looking for an enthusiastic and motivated individual to join their dedicated team at Iris Hayter House. The Iris Hayter House team is a Care Quality Commission registered care home. The team provide personal care 24/7 for older adults who are diagnosed with enduring mental health and physical health needs. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Our clients really appreciate the passion from our Support Workers too: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services. Overall job responsibility: Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Work with all residents using a trauma informed approach using the 6 principles of trauma informed care: Safety, Trust, Choice, Collaboration, Empowerment and Cultural Consideration Promote family, friend and carers engagement, ensuring they are involved in their loved one’s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. Essential criteria: GCSE’s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 37 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app – approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 16/04/2026 Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Mental Health Support Worker - £27,051 - £29,244 per annum (Salaries vary depending on experiences) Hours – 37 hours per week, Monday – Sunday, inclusive of bank holidays, shifts include mornings, evenings, weekends & sleep in’s. Service – Grove House, Oxford. What You’ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Grove House. Grove House is designed to meet the needs of residents with enduring mental health. It is staffed 24 hours a day, with staff available during the day and a sleep in member of staff. Grove House staff offer a high level of support, and clients work closely with staff to achieve their personal goals and gain increased independence before taking the next step in their journey. As a Mental Health Support Worker, you will be responsible for providing person-centred support to residents with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Support workers work with residents to enable them to achieve and sustain a rewarding life in the community. Working proactively with residents to promote independence, well-being and ability to manage their own mental health. Staff are responsible for ensuring safety is always maintained though good housing management, risk assessment and health & safety practice. Supporting people to maintain tenancies, look after their homes and develop daily living skills. Overall job responsibility: Further detail can be viewed in the Job Description. Some of the core duties include: Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Foster a supportive and empowering environment that promotes residents' independence. Support and monitor clients physical and mental health through key working and ensuring access where appropriate to primary health services or liaising with mental health services. Support clients to attend appointments where required. Ensure daily paperwork is completed. Support the Service Manager to achieve monthly service Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Proactive approach to maintain properties and resident rooms to a good standard Comply with all Health and Safety measures to keep residents, visitors, colleagues and yourself safe. Promote family, friend and carers engagement, ensuring they are involved in their loved one’s support and given information about the service. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. Essential criteria: GCSE’s in English and Maths (or equivalent) A commitment to undertake continual personal development including completing the Care Certificate IT literate with experience using MS Office packages. Good communication skills, written, verbal and listening. Flexible approach to working hours, including weekends. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Ability to provide non-judgemental, emotional and practical support to residents. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values Ability to follow health and safety procedures. Demonstrate respect for difference and diversity What We Offer: 37 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme Enhanced family friendly leave Professional qualification sponsorship and study leave £500 refer a friend bonus scheme Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app – approved by NHS Free flu jabs Free DBS application You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 30/04/2026. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK

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