Operations Manager
9 days ago
Liverpool
Liverpool | Full-time £38,000-£42,000 (flexible for the right candidate) We're partnering with a well-established, privately-owned cleaning and facilities business in Liverpool, known for its strong reputation and loyal client base. With a growing team of 24+ employees and ambitious plans over the next 3-5 years, the business is focused on strengthening structure, improving efficiency, and scaling sustainably. As part of this journey, they're looking for an Operations Manager who can take ownership of day-to-day delivery while also playing a key role in supporting future growth. This is a hands‑on, high‑impact position at the heart of a busy operation. You'll ensure everything runs smoothly day‑to‑day, while also identifying improvements, supporting onboarding of larger clients, and helping the business scale in a structured and commercially effective way. We're looking for someone equally comfortable being on‑site supporting the team as they are planning ahead, improving processes, and driving performance. • Oversee day‑to‑day operations across a growing client portfolio, • Lead, support, and develop a team of 24+ staff, • Manage rotas, scheduling, and holiday cover, • Handle operational challenges (sickness, last‑minute gaps, changes), • Carry out regular site visits to maintain quality and support delivery, • Manage stock control across multiple sites, • Build and maintain strong client relationships, • Identify improvements across systems, processes, efficiency, and commercial performance, • Support onboarding of new and larger client contracts, • Assist with recruitment, onboarding, and team development, • Contribute to operational scalability and future growth planning, • Experience managing teams in cleaning, facilities, hospitality, or similar, • Highly organised with strong problem‑solving ability, • Proactive, hands‑on approach, • Comfortable working both in the office and out on‑site, • Strong communicator with staff and clients, • Commercial awareness and ability to spot growth opportunities, • Confident using systems and managing operational data Importantly, we're keen to meet someone with an entrepreneurial mindset who thinks ahead, spots opportunities, and wants to play a genuine role in growing the business. • Work closely with the business owner and influence direction, • Play a key role in a growing, ambitious company, • Make a visible impact with your ideas and improvements, • Be part of a supportive, down‑to‑earth team, • £38,000-£42,000 salary (flexible for the right candidate), • 20 days holiday + Christmas shutdown, • Pension, • Mileage / travel expenses covered, • Primarily office‑based with regular site visits and operational support in the field, • Full UK driving licence required, • Long‑term growth and development opportunity Face‑to‑face interview process, including time with the team and exposure to day‑to‑day operations. #J-18808-Ljbffr