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About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture. We are proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments. Role Overview The Systems & Application Support Specialist is responsible for delivering high-quality first and second-line support across DaVita UK, with a strong focus on the organisation’s clinical and healthcare applications alongside standard business applications and core IT infrastructure. This role supports end users with technical issues, application troubleshooting, onboarding/outboarding processes, and ongoing improvements to system performance and reliability. The Specialist will work closely with the IT Manager and an external IT support partner to ensure seamless support operations, effective ticket handling, and alignment with enterprise IT standards. A key aspect of the role is the management and optimisation of DaVita UK’s application stack, including EMR platforms, healthcare-specific tools, SSO integrations, and associated workflows. The Specialist will also contribute to IT projects, cybersecurity initiatives, and continuous improvement activities across the organisation. Key Responsibilities End-User Support • Provide first and second-line support for all internal users across hardware, software, EMR platforms, and healthcare applications., • Monitor, triage, and coordinate support tickets with the external IT partner to ensure timely resolution in line with SLAs., • Escalate issues as needed to minimise operational disruption and maintain business continuity., • Deliver a high standard of customer service across all interactions. Application & System Support • Provide technical support for EMR systems, clinical applications, and business software., • Troubleshoot application issues, identify root causes, and implement corrective measures., • Perform routine maintenance, updates, and configurations across systems and applications., • Monitor system performance and proactively address emerging issues. User Onboarding, Offboarding & Induction • Manage user account creation, modification, and deactivation across systems, applications, and SSO environments., • Prepare and configure user devices, application access, and network permissions., • Conduct IT inductions for new employees, ensuring understanding of essential tools and security protocols., • Complete exit procedures ensuring secure access removal and compliance with data policies. IT Training & User Enablement • Deliver basic IT training to improve user independence with applications and systems., • Provide one-to-one or group training sessions for new systems or software rollouts., • Create user guides or reference materials where required. Collaboration with IT Manager & External IT Partner • Align support priorities, processes, and improvement initiatives with the IT Manager., • Serve as the primary contact for escalations and application-related inquiries with the external IT provider., • Assist in implementing new technologies, ensuring alignment with security, compliance, and operational standards. Participation in IT & Application Projects • Support the planning, execution, and delivery of IT and application-related projects, including EMR enhancements, integrations, and migrations., • Assist with evaluating new technologies, application solutions, or feature updates., • Work cross-functionally to ensure project outcomes meet organisational needs. Data Privacy, Security & Continuous Improvement • Maintain and enforce data protection, security practices, and access controls across all systems., • Participate in security audits, assessments, and improvement initiatives., • Support backup, recovery, and business continuity processes., • Help refine IT processes and documentation to drive efficiency and consistency. Cybersecurity & Compliance • Support cybersecurity initiatives, especially those relating to application access, SSO, MFA, and EMR data protection., • Assist with maintaining Cyber Essentials certification., • Coordinate with internal and external partners on vulnerability remediation and penetration testing activities. Alignment with Enterprise Standards • Ensure all systems, applications, and support activities align with DaVita corporate IT policies and standards., • Collaborate with global teams to implement enterprise-wide updates, security measures, and application integrations. Inventory & Asset Management • Maintain accurate records of IT assets, including hardware, software licenses, and application accounts., • Support procurement processes for new hardware, software, or subscriptions. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience., • 4+ years’ experience in IT support or application support roles., • Experience supporting EMR systems or healthcare-related applications., • Proficiency in Windows, MacOS, and common enterprise software environments., • Understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)., • Experience with SSO technologies (e.g., Azure AD, Okta, ADFS)., • Strong analytical and troubleshooting skills., • Excellent communication skills for supporting users and collaborating with vendors., • Familiarity with user access management, onboarding and offboarding processes. Preferred Skills • Prior experience supporting clinical or healthcare information systems, including Electronic Medical Records (EMR/EHR) platforms., • Knowledge of cloud services (Azure, AWS)., • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate., • Experience working with external IT service providers., • Knowledge of Cyber Essentials frameworks and penetration testing processes. Personal Attributes • Strong customer service mindset and empathetic communication style., • Highly organised with strong time management skills., • Proactive problem solver able to anticipate and address issues early., • Commitment to data privacy, security, and compliance., • Ability to work independently and collaboratively with team members and partners., • Adaptable, resourceful, and eager to support continuous improvement. What can you expect when you join? • Competitive Salary, • Company Pension Scheme, • 35 days' paid leave per annum, including bank holidays, • Life Assurance to 3 times annual salary, • Retail discount scheme membership, • Free onsite parking, • A commitment to your training and development, • A "community first, company second" culture based on Core Values that really matter, • An exciting, collaborative and driven multinational environment, • Live our mission: To be the Provider, Partner, and Employer of Choice, • Dedication, above all, to caring for our patients and teammates

They are looking for a dynamic Pensions Administrator who will be responsible for all aspects of the day to day administration of a number of DB and DC pension schemes. To be successful for this position, the right Pensions Administrator will need to have a proven knowledge of DB and DC pension arra

As a Senior Pensions Administrator, you will be responsible for providing a wide range of administration services to a portfolio of Pension Schemes, mainly Defined Benefits however may include Defined Contribution & CARE schemes too. Alexander Lloyd is recruiting for Senior Pensions Administrato

Experienced Pensions Administrator. To support our ambitious growth plans we are looking for member focussed Pension Administrators in our Reading office. Previous experience as a pension administrator with experi.

They are looking for a dynamic Senior Pensions Administrator who will be responsible for all aspects of the day to day administration of a number of DB pension schemes. To be successful for this position, the right Pensions Administrator will need to have a proven knowledge of DB pension arrangement

A leading cycle solutions provider is looking for a Customer Service Administrator to enhance customer experience and assist in sales. The ideal candidate should have strong customer service abilities and a passion for cycling, with benefits such as annual leave and pension contributions. Responsibi

Are you able to lead a high-performing busy Investment and Pensions team in a supportive, forward-thinking environment? Were looking for an experienced Team Leader or Senior Pension & Investment Administratorto guide and inspire a local financial services team. Youll lead, coach, and support your te

CB18657Ready for a fresh challenge in pensions?Join a forward-thinking consultancy at a key stage of growth and shape a brand-new role tailored to your strengths.

Were looking for an experienced Team Leader or Senior Pension & Investment Administratorto guide and inspire a local financial services team. Are you able to lead a high-performing busy Investment and Pensions team in a supportive, forward-thinking environment?. Youll lead, coach, and support your t

Pensions Actuarial and Pension Risk Transfer. Working across a wide range of sectors, including pensions and benefits, investments, insurance, energy, health, sports, and data analytics, we help our clients navigate complexity in order to take the action that matters. Providing support to the Pensio

Were looking for an experienced Team Leader or Senior Pension & Investment Administratorto guide and inspire a local financial services team. Are you able to lead a high-performing busy Investment and Pensions team in a supportive, forward-thinking environment?. Youll lead, coach, and support your t

We have an excellent opportunity to join an award winning business and be a crucial member of the Pensions Team.

As a Pensions Administrator, you will have the opportunity to develop your technical knowledge within our friendly Pensions Administration team, while supporting our service delivery to both clients and individual members. A variety of administration activities connected to the running of a pension

Are you a highly experienced Defined Benefit (DB) pensions administrator looking for a challenging, high‑profile contract?. Familiarity with pensions administration systems, preferably. This is a rare opportunity to manage complex, high‑value administration for one of the largest corporate pensi

A leading recruitment agency in the East Midlands is seeking an experienced Pension Administrator to join their award-winning Pension Team.

Experience in DB and/or DC pension scheme administration (advantageous, but not essential). If you thrive on accuracy, enjoy working with people, and want to grow your career in pensions with the support of an experienced team, we’d love to hear from you. Associate Director, Corporate Pensions UK

A leading financial services firm in the UK is seeking a Senior Pension Administrator to support clients and scheme members with complex queries. In this hybrid role, you will perform complex pension calculations and ensure compliance with UK pensions legislation.

Senior Pensions Administrator – DB Schemes. A leading UK Financial Services Group offering Pension & Investment Consultancy services to many of the UK’s largest Companies and schemes is looking to recruit into their expanding and continually developing Pension Administration Team. Provide techni

They are currently recruiting a Pensions Administrator to join their growing team. To thrive as an Administrator, you will need specific experience and skills. A basic knowledge of investments, pensions and life assurance policies.

As a Pensions Administrator, you will have the opportunity to develop your technical knowledge within our friendly Pensions Administration team, while supporting our service delivery to both clients and individual members. A variety of administration activities connected to the running of a pension

A leading international freight forwarder in Grays is seeking an experienced Export Administrator to join their team.

Are you an experienced Pensions Administrator looking for a fresh challenge?. Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events. Abi

This role may suit a recent graduate who is seeking some admin experience, or an experienced pensions administrator or a candidate with good admin skills and an eye for detail. Our Reading based client is currently recruiting for a Scam Administrator to join their team. The role will focus solely on

We have an excellent opportunity to join an award winning business and be a crucial member of the Pensions Team. My client is an established and prestigious, Chartered Pensions & Investment Company, who have been in existence for almost 40 years.

A leading pension consultancy is seeking a talented Senior Administrator for their Defined Benefit team. You will manage complex pension tasks and serve as a contact for clients and trustees. Strong knowledge of Defined Benefit pension schemes and at least 3 years of relevant experience are required

A leading recruitment agency in the East Midlands is seeking an experienced Pension Administrator to join their award-winning Pension Team.

Are you an experienced Pensions Administrator looking for a fresh challenge?. Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events. Abi

Due to recent client wins a leading Pension Consultancy are looking for Senior Pension Administrator’s to join their team. To apply for this role you must already be an experienced pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefi

A financial services company is seeking a Senior Pension Administrator in Greater London. The role involves managing the training and development of Pension Administrators and ensuring high-quality service delivery. Responsibilities include resolving enquiries, performing pension calculations, and c

A leading recruitment agency in the East Midlands is seeking an experienced Pension Administrator to join their award-winning Pension Team.

Associate Director, Corporate Pensions UK Wide. Are you ready to take your pensions career to the next level? Join a forward‑thinking in‑house team where your technical knowledge and proactive mindset will make a real impact. Getting involved in key projects, from annual statements and pension i

We’re looking for an experienced Team Leader or Senior Pension & Investment Administrator to guide and inspire a local financial services team. You’ll lead, coach, and support your team while managing pensions and investments, including transfers, contributions, withdrawals, and complex cases. E

A leading recruitment agency in the East Midlands is seeking an experienced Pension Administrator to join their award-winning Pension Team.

A leading pension consultancy is seeking a talented Senior Administrator for their Defined Benefit team. You will manage complex pension tasks and serve as a contact for clients and trustees. Strong knowledge of Defined Benefit pension schemes and at least 3 years of relevant experience are required

Getting involved in key projects, from annual statements and pension increases to member communications. Meeting members one‑to‑one to guide them through their options and make pensions feel personal. Strong experience administering both DB and DC pension schemes.

A leading recruitment agency in the East Midlands is seeking an experienced Pension Administrator to join their award-winning Pension Team.

Due to recent client wins a leading Pension Consultancy are looking for Senior Pension Administrator’s to join their team. To apply for this role you must already be an experienced pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefi

A prominent transport service provider is seeking a Payroll and Pension Assistant to ensure timely compliance with payroll and pension regulations. The ideal candidate should have experience in payroll and pension administration, alongside strong communication skills.

We have an excellent opportunity to join an award winning business and be a crucial member of the Pensions Team. My client is an established and prestigious, Chartered Pensions & Investment Company, who have been in existence for almost 40 years.

A leading financial services firm in the UK is seeking a Senior Pension Administrator to support clients and scheme members with complex queries. In this hybrid role, you will perform complex pension calculations and ensure compliance with UK pensions legislation.

Are you a highly experienced Defined Benefit (DB) pensions administrator looking for a challenging, high‑profile contract?. Familiarity with pensions administration systems, preferably. Taking ownership for the authorisation of significant payments, including pension commencement lump sums up to.

As a Pensions Administrator, you will have the opportunity to develop your technical knowledge within our friendly Pensions Administration team, while supporting our service delivery to both clients and individual members. A variety of administration activities connected to the running of a pension

Associate Director, Corporate Pensions UK Wide at BranWell Ford - 07738 401554. Are you looking to grow your pensions career with a role that gives you variety, responsibility, and the chance to work on both DB and DC schemes? This opportunity offers just that — along with study support to help yo

A financial services company is seeking a Senior Pension Administrator in Greater London. The role involves managing the training and development of Pension Administrators and ensuring high-quality service delivery. Responsibilities include resolving enquiries, performing pension calculations, and c

Senior Pensions Administrator – DB Schemes. A leading UK Financial Services Group offering Pension & Investment Consultancy services to many of the UK’s largest Companies and schemes is looking to recruit into their expanding and continually developing Pension Administration Team. Provide techni

Pensions Actuarial and Pension Risk Transfer. Working across a wide range of sectors, including pensions and benefits, investments, insurance, energy, health, sports, and data analytics, we help our clients navigate complexity in order to take the action that matters. Providing support to the Pensio

Are you an experienced Pensions Administrator looking for a fresh challenge?. Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events. Abi

Spa Receptionist - Leatherhead.As our Spa Receptionist you will be an accomplished coordinator, who thrives on multi-tasking, prioritising workload and ensuring all aspects of the role is delivered to the highest standard.Enthusiastic and hard-working are two of the key elements we are looking for i