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Mechanical Fitter / HGV Fitter / Plant Fitter £38,000 - £45,000 + Progression + Training + Overtime + Pension + Holiday Commutable from Carlisle, Dumfries, Wigton, Brampton, Penrith, Lockerbie, and surrounding areas Are you a HGV Mechanic, Plant Fitter, Mechanical Fitter, Ex-REME or similar looking to join a well-established family run company who values your work/ life balance through a days based role and plentiful optional overtime to maximise your earnings, all while gaining the training necessary to expand your current skillset and continuously improve? On offer is the chance to join a team who will invest in your development to become a key member of their friendly team, giving you plenty of flexibility through optional overtime to have full control over your earnings while working in a days based role. In this role you will carry out planned preventative maintenance and reactive breakdown repairs of the companies fleet of HGV vehicles. The role will be working on a day shift. The role would suit a HGV Mechanic, Plant Fitter, Mechanical Fitter, Ex-REME or similar looking for a days based role. The Role: *Planned preventative maintenance *Reactive breakdown maintenance *Working on HGV fleet The Person: * HGV Mechanic, Plant Fitter, Mechanical Fitter, Ex-REME or similar experience * Looking for a day shift role Reference Number: BBBH(phone number removed) To apply for this role or for to be c...

Mobile Maintenance Electrician Cumbria £40,593.78 (salary including on call standby 1:4 + £1,500 competency payment) Permanent My client is on the lookout for an experienced Maintenance Electrician to join the team. You will have the opportunity to work on one of their leading supermarket contracts. The role will involve maintaining and repairing a range of electrical, mechanical plant and equipment in retail outlets, undertaking regular planned store visits to complete reactive, PPMs and minor repairs as requested by the customer (including non-electrical). Key Responsibilities – Mobile Maintenance Electrician Complete the Planned Preventative Maintenance (PPM) schedule within agreed timescales and to ensure all necessary paperwork is completed accurately. Deliver reactive and planned catering and bakery equipment maintenance Conduct emergency lighting and fire alarm tests and repairs. Complete general repairs and maintenance to customer sites Identify non-repairable faults in plant and machinery and promptly advise the Line Manager of findings, with recommendations regarding suitable replacement. Qualifications & Experience – Mobile Maintenance Electrician NVQ Level 3/City and guilds 236 Part 1 + 2 or equivalent in electrical installation/Maintenance. City and Guilds 18th Edition. AM2 / 2391 On Offer – Mobile Maintenance Electrician £40,593.78 salary (including stan...

Refrigeration Engineer Lancashire/Cumbria £46,791.53 (salary including on call standby 1:4) Permanent My client is on the lookout for an experienced Refrigeration Engineer to join the team. You will have the opportunity to work on one of their leading supermarket contracts. The role will involve carrying out planned and reactive refrigeration maintenance across several retail stores, maintaining, and repairing a range of refrigeration equipment. Additionally, you will undertake regular planned store visits to complete reactive work, PPMs and minor repairs as requested by the customer. Key Responsibilities – Refrigeration Engineer Carrying out PPM and reactive refrigeration maintenance across a number of sites. Service and repair a range of CO2 refrigeration pack equipment. Identify non-repairable faults in plant and machinery and promptly advise the Refrigeration Manager of findings, with recommendations regarding suitable replacement. Carry out minor alterations and installations within the individual's technical competence in accordance with current specifications. Qualifications & Experience – Refrigeration Engineer SVQ/NVQ Level 3 within Refrigeration or Equivalent Qualification. City and Guilds 2079-1 FGas Category 1 Experience working with supermarket refrigeration systems. Flexible to be part of the 24/7 on-call rota every 1:4 weeks. Full driving license. Experience using a PDA system. Ability to read technical drawings. Carried out PPM and reactive maintenance within a similar retail environment. On Offer – Refrigeration Engineer £46,791.53 (salary including standby 1:4) 40 hour week 25 days + 8 bank holidays Travel time after ½ hour each way Van, fuel card, tools, uniform, IT equipment provided For more information on this role, please contact Harry Waller on 01453 829778 or send a copy of your CV to Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. For details of other opportunities available within your chosen field please visit our website Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. TPBN1_UKTJ

Mechanical Fitter / HGV Fitter / Plant Fitter£38,000 - £45,000 + Progression + Training + Overtime + Pension + HolidayCommutable from Carlisle, Dumfries, Wigton, Brampton, Penrith, Lockerbie, and surrounding areasAre you a HGV Mechanic, Plant Fitter, Mechanical Fitter, Ex-REME or similar looking to join a well-established family run company who values your work/ life balance through a days based role and plentiful optional overtime to maximise your earnings, all while gaining the training necessary to expand your current skillset and continuously improve?On offer is the chance to join a team who will invest in your development to become a key member of their friendly team, giving you plenty of flexibility through optional overtime to have full control over your earnings while working in a days based role.In this role you will carry out planned preventative maintenance and reactive breakdown repairs of the companies fleet of HGV vehicles. The role will be working on a day shift.The role would suit a HGV Mechanic, Plant Fitter, Mechanical Fitter, Ex-REME or similar looking for a days based role. The Role: *Planned preventative maintenance *Reactive breakdown maintenance *Working on HGV fleetThe Person: * HGV Mechanic, Plant Fitter, Mechanical Fitter, Ex-REME or similar experience * Looking for a day shift roleReference Number: BBBH271347To apply for this role or for to be considered for further roles, please click "Apply Now" or contact T...

Job Title: Maintenance Technician Location: Various Hours: Monday to Friday + Out-of-Hours Standby Rota (including weekends) About the Role We are seeking a dedicated and proactive Maintenance Technician to join our clients operations team, following their successful bid to manage a large wastewater contract. Reporting to the Regional Operations Manager, you will be responsible for the successful completion of routine, reactive, and remedial maintenance across operational sites. You will play a key role in ensuring all work is carried out safely, efficiently, and to the highest standards. You will also participate in an out-of-hours emergency standby rota, attending call-outs promptly and carrying out repairs to maintain compliance and operational performance. Key Responsibilities * Carry out daily routine maintenance on a variety of treatment facilities, including cleaning, sampling, and general maintenance tasks * Perform repairs and replacements on a wide range of pumping and treatment plant assets * Undertake fault finding on mechanical systems, demonstrating a strong “first-time fix” approach * Respond to emergency and planned recovery work as required * Conduct confined space entries, including plant repairs and tank cleaning when necessary * Work closely with your Manager and Delivery Technician to identify and implement optimisation opportunities, helping to reduce operational costs ...

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Job Title - Hire Controller Location - Carlisle Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week Based in the depot, the Hire Controller is a vital part of operations on the front line of sales xrnqpay and customer service. Relationship building Do not wait to apply after reading this description a high application volume is expected for this opportunity. Please click on the apply button to read the full job description

Mobile Engineer Speedy Hire Location: Cumbria, CA2 7AF Working Hours: 07:00 17:00 (42 hours per week) We offer a range of hybrid and flexible working arrangements and actively promote our Speedy Work Life Balance initiative, supporting our ambition of putting our people first. Speedy also offers a Career Line of Sight , providing clear progression pathways and development opportunities across the Group. About Speedy Speedy is the UKs leading hire provider, offering one of the widest ranges of tools, specialist hire equipment, plant and support services everything needed for every job. About the Role As a Mobile Engineer, you will play a vital role in supporting our customers by working directly at their sites across the region. You will be responsible for maintaining equipment service schedules, ensuring compliance and accuracy of records, and delivering responsive breakdown support when required. Your work will help minimise disruption for customers and ensure their operations continue to run safely and efficiently. This role requires a proactive, customer-focused approach, strong technical expertise, and the ability to work both independently and collaboratively as part of a wider team. Key Responsibilities Attend customer sites to service, maintain and repair hire equipment Ensure all planned maintenance and inspection schedules are completed and accurately recorded Respond promptly to equipment breakdowns and resolve issues efficiently Communicate clearly with customers to provide updates and technical advice Maintain high standards of health, safety and compliance at all times Work collaboratively with colleagues to support operational delivery Contribute to the delivery of Speedys ESG Strategy Decade to Deliver What Were Looking For A full UK driving licence Previous mechanical engineering experience (essential), ideally gained within the hire industry or a similar engineering environment Good IT skills, including Microsoft Office Strong written and verbal communication skills The ability to work independently under pressure as well as collaboratively within a team A positive, flexible approach with a commitment to excellent customer service What We Offer 26 days annual leave plus bank holidays Life assurance Pension scheme Canteen facilities (where available) 95% discount across the Speedy brand Training, development and career progression opportunities Voluntary Health Cash Plan My Staff Shop discounts and offers across a wide range of retailers Green Commute Initiative cycle to work scheme PAM Employee Assistance Programme (EAP), offering free and confidential support for wellbeing, legal advice and financial guidance Additional Information Please note that Speedy reserves the right to close this vacancy earlier than the advertised date if a high volume of applications is received. We encourage early applications to avoid disappointment. Some roles within Speedy Group UK & Ireland may require DBS, credit or security clearance checks. Speedy is an equal opportunities employer. We value diversity in all its forms and are committed to creating an inclusive environment where everyone can thrive. Applications are welcomed from people of all backgrounds and identities. All roles within Speedy Group require proof of the right to work in the UK prior to employment commencing. For further information, please see our ESG governance policies: TPBN1_UKTJ

A leading food manufacturing company in Carlisle, UK is seeking a Manufacturing Technician to oversee mechanical maintenance and troubleshooting of processing and packaging lines.

You will have experience in waste management either in an operations and/or compliance role. HWRC Contract Compliance Officer – Waste Management. Manage the planned maintenance programme and arrange for reactive repair and maintenance of site infrastructure and plant in accordance with the Asset M

Job Description: Service Administrator £28,000 - £30,000 Monday - Friday The Role The Service Administrator plays a key role in ensuring our service operations run efficiently and customers receive outstanding support. You’ll be the link between customers, engineers, and internal teams, keeping schedules on track, parts where they need to be, and communication flowing. The Service Administrator Key Responsibilities: Scheduling service, maintenance, and repair work for field engineers Acting as the main point of contact for service-related customer enquiries Raising and processing job cards, purchase orders, and service documentation Coordinating parts availability with the parts department and suppliers Monitoring job progress and keeping customers updated Maintaining accurate service records and system data Supporting warranty claims and service reports Assisting with invoicing and cost tracking for service jobsEssential for the Service Administrator: Previous experience in a service coordination, scheduling, or similar administrative role Strong organisational and time-management skills Excellent communication skills — both written and verbal Ability to multitask and prioritise in a busy environment Good IT skills (Microsoft Office and service/CRM systems)Desirable (but not essential): Experience in the plant, construction, automotive, or engineering industry Knowledge of parts ordering or workshop processesIf you are interested in this Service Administrator role, please call Dave on (phone number removed), alternatively apply with your updated CV

Mechanical Maintenance Engineer £38,000 - £45,000 + Progression + Training + Overtime + Pension + Holiday Commutable from Carlisle, Dumfries, Wigton, Brampton, Penrith, Lockerbie, and surrounding areas Choice of Shifts - permanent days, permanent nights, 4 on 4 off Are you a Mechanically Biased Engineer looking to join a well-established family run company who values your work/ life balance through a choice of shift patterns to suit your lifestyle and plentiful optional overtime to maximise your earnings, all while gaining the training necessary to expand your current skillset and continuously improve? On offer is the chance to join a team who will invest in your development to become a key member of their friendly team, giving you plenty of flexibility through the choice of shift patterns and having ownership over the amount of overtime you'd like to do to have full control over your earnings. In this role you will carry out planned preventative maintenance and reactive breakdown repairs of a range of process / fixed plant equipment, such as shredders, trommels, conveyors and more. The role will be working either on a day shift, night shift, or 4 on 4 off depending on your preference. The role would suit a mechanical maintenance engineer with experience in static plant equipment, such as production, process or manufacturing machinery, or similar. The Role: *Planned preventative maintenance *Reactive breakdown maintenance *Working on fixed plant equipment The Person: *Mechanical maintenance experience *Worked within process, manufacturing, production machinery or similar Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Toby Causon at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Site‑Based CE&I Senior Design Engineer Location: North West Hours: 37 hours per week (typically worked over 4½ days) Security Clearance: SC required (must already hold or be eligible) The Role We are seeking a Senior Control, Electrical & Instrumentation (CE&I) Design Engineer to provide site‑based, frontline design support to commissioning teams on a highly regulated, safety‑critical facility. This is a hands‑on senior design role, embedded at plant level during commissioning, where issues are identified, investigated and resolved through robust engineering judgement and controlled design change. The role is not focused on routine programming or implementation. Dedicated site teams carry out testing, installation and commissioning activities. Your responsibility is to diagnose problems, develop design solutions, and ensure changes meet functional and business requirements. Key Responsibilities Provide frontline CE&I design support to commissioning teams during active commissioning. Investigate faults observed on plant and during commissioning activities. Develop and modify detailed CE&I designs to resolve commissioning-led issues. Check detailed design outputs and design changes for technical integrity and compliance. Ensure design changes meet functional, safety and business needs. Interface effectively with: Commissioning teams (primary interface) Other engineering disciplines Site operations (as required) Support and mentor early‑career engineers within the design team. Maintain high standards of written and verbal technical communication.Essential Requirements Qualifications Minimum HND (or equivalent) in a relevant engineering discipline. Incorporated Engineer (IEng) or equivalent professional registration.Experience Minimum 5 years' experience delivering as a Senior CE&I Design Engineer. Proven experience: Working on multi‑discipline external projects. Providing site‑based design support to commissioning teams. Delivering, supporting and checking detailed design and design changes. Working understanding of external standards relating to: PES‑based control systems Process instrumentationOther Strong problem‑solving capability. Clear, confident verbal and written communication skills. Willingness to work minimum 3 days per week on plant. Willingness to support and develop junior engineers. Must hold or be eligible for SC clearance. Desirable 7+ years' experience at senior level. Experience on highly regulated or nuclear‑adjacent projects. Working knowledge of Sellafield Ltd (SL) Engineering Standards for: PES‑based control systems Process instrumentationPlease click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Progressive please visit Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC(phone number removed) England and Wales

Area Commissioning Team Leader- Control Systems Location- Cumbria Rate- £62.50 per hour (Inside IR35) The Area Commissioning Team Leader (ACTL) reports directly to the Deputy Commissioning Manager and Commissioning Manager. The ACTL is responsible for leading a team of Lead Commissioning Engineers, Commissioning Engineers, and Commissioning Technicians in the delivery of commissioning activities. ▪️ Ensuring Safety is the highest priority on the project with a continued strive towards Zero Harm. ▪️ To support the project Safety Leadership tasks which include but are not limited to; Plant/system Walk downs and undertaking ‘Leader in the Field’ surveys and assessments ▪️ Delivering defined commissioning work scope to an agreed strategy and plan in a timely and cost effective manner ▪️ Managing the compilation and approval of Commissioning Test Documents for both IPC and ISC via the GoC Completions Management System (CMS) ▪️ Managing execution of the arrangements for controlling, witnessing, recording and assessing the results of commissioning tests for both IPC and ISC ▪️ Providing weekly Area Commissioning progress reports to Commissioning Management Essential Experience and Qualifications: ▪️ Commissioning experience in a similar managerial role for either nuclear or conventional systems commissioning ▪️ Experience with GoC CMS (or similar) Preferable Control Systems bias required ▪️ Preferred degree, HNC/HND in Engineering related subject ▪️ Project management knowledge, preferably APM member ▪️ IOSH Managing Safely or equivalent ▪️ CSCS or equivalent card The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website

Job Overview The PES Lead Engineer is responsible for leading the design, development, and assurance of Programmable Electronic Systems (PES) within nuclear projects. This role ensures that control and safety-related systems meet the required nuclear safety, regulatory, and engineering standards throughout the project lifecycle. Working within multidisciplinary teams, the PES Lead Engineer provides technical leadership, governance, and assurance for PES-based control systems, ensuring designs comply with nuclear industry standards and safety cases. The role also supports the delivery of projects from concept design through to commissioning and handover. Key Responsibilities Provide technical leadership for the design and implementation of Programmable Electronic Systems (PES) within nuclear facilities. Lead the development of control and safety system architectures, ensuring compliance with relevant nuclear and functional safety standards. Manage and review PES design documentation, including specifications, functional design, software design, and verification documentation. Ensure PES systems align with nuclear safety cases, safety functional requirements, and regulatory expectations. Coordinate PES activities across multidisciplinary engineering teams, including EC&I, process, mechanical, and safety engineering. Oversee the verification and validation (V&V) of PES systems, including testing strategies and commissioning support. Provide technical assurance and governance for PES deliverables throughout the project lifecycle. Support hazard analysis activities such as HAZOP, HAZID, SIL assessments, and safety assessments where PES systems are involved. Interface with clients, regulators, and project stakeholders on PES-related technical matters. Provide mentorship and technical guidance to junior and developing engineers. Key Accountabilities Ensure PES designs comply with relevant nuclear industry standards, regulatory requirements, and company procedures. Deliver PES engineering outputs on schedule, within budget, and to the required quality standards. Maintain configuration control and governance of PES system designs and documentation. Promote and maintain high standards of nuclear safety, security, environmental protection, and quality. Contribute to continuous improvement of engineering processes, standards, and best practice within PES engineering. Essential Requirements Degree or HNC/HND in Electrical, Electronic, Control Systems, or Instrumentation Engineering (or equivalent experience). Professional registration such as Incorporated Engineer (IEng) or Chartered Engineer (CEng), or working towards. Experience delivering PES or control system engineering within the nuclear industry or other highly regulated sectors. Strong understanding of programmable control systems including PLCs, DCS, or safety PLCs. Experience delivering engineering projects from concept design through to commissioning and handover. Knowledge of functional safety principles and safety-related control systems. Ability to lead technical teams and coordinate multidisciplinary engineering activities. Strong communication and stakeholder management skills. Desirable Requirements Experience working on nuclear licensed sites or major nuclear programmes. Knowledge of IEC 61508 / IEC 61511 functional safety standards. Experience with safety PLC platforms (e.g., Siemens, Rockwell, Schneider, or similar). Experience supporting nuclear safety cases and safety justification documentation. Familiarity with cyber security requirements for industrial control systems. Experience leading PES design assurance and governance reviews. Typical Systems Involved PLC and safety PLC-based control systems Distributed Control Systems (DCS) Instrumentation and process monitoring systems Safety interlocks and protection systems Plant control and monitoring systems

Commercial Manager Salary: Up to £90,000 + package Location: Cumbria We are currently recruiting for an experienced Commercial Manager to lead all commercial aspects of a major infrastructure project valued at approximately £200m. This role sits within a joint venture delivering a long-term energy infrastructure scheme, with works expected to run through to 2029. The successful candidate will play a key role in the delivery of a large-scale substation development, including associated high-voltage infrastructure and complex engineering works. This is a fantastic opportunity to be part of a nationally significant project within the energy sector. Key Responsibilities ·Lead the commercial function across the project lifecycle ·Manage and mentor a team of Quantity Surveyors ·Oversee procurement of materials and subcontract services in line with company processes ·Prepare and manage work package documentation and tender processes ·Carry out tender evaluations and support award recommendations ·Work collaboratively with the supply chain to drive value, quality, and continuous improvement ·Maximise cash flow through accurate valuations, invoicing, and payment management ·Manage variations, claims, and final account agreements ·Support client negotiations and commercial strategy ·Monitor plant and equipment utilisation for cost efficiency ·Produce accurate cost/value reports (CVRs) and financial forecasts ·Identify and manage commercial risks and opportunities About You ·Degree qualified (or equivalent) in Quantity Surveying or Commercial Management ·Proven experience in a Commercial Manager role on major infrastructure projects ·Strong working knowledge of NEC contracts (essential) ·Chartered status (or working towards) is desirable ·Experience within the energy or utilities sector is advantageous Additional Information ·Lodging away allowance available for eligible candidates Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Patrick Gray at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us

Overview Due to growth, we are currently recruiting for a Head of Retail on behalf of a fast growing company who design, build and operate district heating networks. This work is for communities, towns, and cities. They work with local authorities, developers, house builders, and property owners. Operating for over 10 years, they have a number of offices in the UK and also overseas. Their services include the design, installation, maintenance and management of plant rooms and heat networks on behalf of local authorities and property developers. They are a fast-growing business who are looking to invest and deliver over £1bn of heat network projects in the coming years. The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. This is a permanent position, based in Cumbria, and is paying £50k - £60k per annum depending on experience. Other benefits include bonus based on individual and business performance, electric car lease scheme, 25 days annual leave plus bank holidays, company pension, private healthcare, training schemes and development opportunities. It is working Monday to Friday, 37.5 hours per week. Responsibilities * Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. * Hold P&L responsibility for the retail business line. * Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. * Ensure accurate and timely billing, metering data management, and customer account administration. * Oversee customer contact channels including phone, email, and digital platforms. * Deliver strong revenue management including debt prevention, collections and recovery. * Monitor KPIs across the customer lifecycle and implement improvement plans where required. * Ensure complaints are handled effectively and that lessons learned are embedded into operations. * Oversee reporting, audits and regulatory engagement relating to customer operations. * Lead contract reviews and service improvements. * Oversee CRM and billing system performance (including platforms such as Zendesk). * Identify opportunities to improve systems, automate processes and enhance operational efficiency. * Build and lead a high-performing retail team. Skills & Attributes * Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. * Strong capability in managing operational processes such as billing, collections, metering and customer contact. * Ability to design and deliver improvements to customer journeys and service outcomes. * Understanding of revenue protection, cost control and financial impacts of retail operations. * Comfortable using operational data, KPIs and reporting to support decision making. * Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. * Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. * Understanding of billing, customer account management and revenue management processes. * Experience using CRM and billing platforms to manage customer operations and reporting. * Clear communicator able to work effectively across operational, technical and commercial teams. * Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. * Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. * Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Note:- Apex Resourcing Solutions are acting as an Employment Agency