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Services AI Data Solution Principal (Services Technical PreSales), based London Job Summary: The Services AI Data Solutions Principal is a customer-facing, technical presales leader responsible for driving Dell Technologies’ AI and Data Services revenue across a wide portfolio of enterprise customers and industries. This role requires strong technical expertise in AI and associated Data engineering and Data management disciplines, strong consultative selling skills, executive-level communications, and business development acumen. The candidate will jointly lead and influence customers from initial opportunity discovery through proposal development and deal closure while collaborating closely with Dell sales, delivery, product, and partner teams. This role carries sales pipeline joint-ownership within an aligned pod of professionals, quota-bearing objectives, and requires the ability to manage multiple active pursuits simultaneously across a diverse customer set. Key Responsibilities: • Sales Motion & Business Development, • Lead technical presales engagements across multiple concurrent customer opportunities., • Lead the development of services proposals in collaboration with other Dell teams and customer stakeholders., • Facilitate consultative workshops with customers to;, • Understand key customer challenges and position Dell Technologies services value, • Translate business requirements into actionable proposals with outcomes aligned to measurable business outcomes., • Confidently communicate vision and value proposition to technical and executive audiences, • Serve as the accountable technical SME driving deal progression, revenue attainment, and closure., • Partner with Sales Executives, Business Development Managers, Account Managers, and Service Delivery teams to jointly develop, qualify, and advance pipeline opportunities., • Support sales forecasting, reporting, pipeline management, and quota achievement., • Structure deals to meet customer needs while aligning Dell’s services portfolio, delivery capabilities, and financial objectives., • Entrepreneurial focus to drive innovation, efficiency, process/IP improvement opportunities, coach and enable Dell sales and presales teams on AI/Data solution positioning, capabilities, and value articulation., • Build and maintain a strong personal network across Dell’s global sales, product, engineering, and partner ecosystem to effectively orchestrate deal success., • Customer Engagement & Executive Communication, • Lead consultative discovery workshops with business and technical executives to identify AI/Data/GenAI solution opportunities and strategies., • Workes with other technical PreSales teams to translate business objectives into actionable technical architectures and service proposals., • Develop and deliver compelling customer presentations, demos, proposals, and design sessions to both executive and technical audiences., • Manage customer expectations across complex solution lifecycles with strong delegation, accountability, and stakeholder management skills., • Technical Solution Leadership, • Architect Services end-to-end data and AI solutions across data pipelines, data lakes, data governance, AI model pipelines, and enterprise AI platforms., • Apply knowledge of GenAI-specific data ingestion, vector store integration, RAG pipelines, agentic frameworks, and multi-modal data management., • Collaborate on AI platform designs leveraging Dell’s product and partner ecosystem e.g. NVAIE, Run.ai, H2O.ai, ClearML, OpenShift, etc., • Provide expert guidance on modern data stack components: data quality, metadata management, observability, data products, feature stores, with governance and Dell’s maturity model frameworks., • Stay current on emerging AI and associated Data Management technologies., • Required Qualifications:, • Bachelor’s degree in Computer Science Analytics, Information Systems, Engineering, or equivalent experience., • Typically 15+ years of enterprise consulting, presales, or technical solution development experience, • Typically 5+ years of experience designing and delivering AI/ML solutions with extensive emphasis on data integration, data pipelines, and data platform architectures., • Typically 4+ years in a quota-carrying technical presales, client partner, or solution principal role., • Experience supporting sales forecasting, pipeline management, deal structuring, and sales coaching., • Familiarity with AI/ML and Data Management frameworks and tools (TensorFlow, PyTorch, Keras, Spark, Databricks etc.), • Experience in on-premise data center infrastructures relevant to AI/ML, Data and Data Management, • Strong cross-functional leadership and internal stakeholder management skills., • Exceptional presentation, proposal development, and executive storytelling capabilities., • Ability to travel regionally up to 50%., • Desirable Requirements, • Master’s degree or equivalent advanced technical/business training., • Experience implementing AI governance, model management, and AI risk frameworks in a consultative setting and related process framework., • Familiarity with Dell product portfolio, including Dell NVIDIA AI Factory, PowerScale, ObjectScale, Dell Data Lakehouse., • Familiarity with Dell services sales methodologies and governance models., • Experience working with large enterprise, healthcare, manufacturing, energy, federal, or regulated industries., • Understanding of security, DevSecOps, and hybrid/multi-cloud architectures., • Negotiation, facilitation, and conflict resolution skills. Who we are: We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 17th July 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. Job ID:R270069

About Us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future. Want to know more about the company? Take a look here: ___ Role summary: The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required. Skills/Responsibilities: • To attend and complete planned site visits and resolve customer issues., • Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs., • To provide ‘on site’ advice to the customer related to technical installation and/or service issues., • To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations., • This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service., • To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required., • Where relevant to act as a technical ‘on the job’ coach for less experienced service team members., • Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications., • To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements., • Seek clarification and technical support where needed and escalate issues as appropriate., • To commission and start-up systems in line with defined regulations, standards and processes., • Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site., • Always working to a high level of customer service, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses. Experience Required: • Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems., • C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11), • IOSH, or equivalent, safety qualification., • Industry time served qualification., • Competent in water chillers and heat pumps, remedial work and commissioning., • Fault finding and diagnostic skills., • Good communication skills (written and verbal)., • Good client engineering interface experience specifically around Water Chillers / Heatpump service, maintenance and commissioning., • IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word., • Competent as working alone or as part of a team., • Ability to work under pressure and use own initiative., • Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful. In return for your commitment, we will offer you some fantastic benefits: • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year, • Pension, • Life Assurance, • Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi, • Access to Mitsubishi’s very own discount platform, • Colleague Referral Scheme, • Holiday Buy, • Long Service Awards, • Cycle to Work Scheme, • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), • Employee Assistance Programme including additional services Eldercare & Best Doctors Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

About us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future. Want to know more about the company? Take a look here: ___ Role summary: To support the regional branch achieve sales budgets and company targets, the Sales Administrator is responsible for processing customer’s purchase orders on the ‘SAP GUI’ system, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Sales Administrator will follow up all orders to ensure the delivery has been made on time and in full. The Sales Administrator will be the face of the business to many customers. They will be the main telephone contact in each regional office, answering all customer calls professionally and promptly. The Sales Administrator will also deal with internal stakeholders which is included but not limited to credit control, logistics, procurement, stock team, customers, account managers, branch managers. Skills/Responsibilities: • Working collaboratively with the team, whilst holding yourself to account answering customer phone queries within pre-agreed service level agreements (SLA) and key performance indicators (KPI) with a client centric approach to build brand loyalty., • Act as a first point of contact for customers and account managers., • SAP GUI - being able to process an order and track from beginning to end & run an effective backorder., • After sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues)., • Respond to customer correspondence regarding account queries., • Deal with logistic queries within the stated service level agreements (SLA)., • To assist the internal/ external sales force in ensuring that the region achieves its sales forecast., • Calling Customers to keep them up to date with changes on their purchase orders/ gain additional information., • Working closely with customers on projects and roll out plans for sites., • Processing orders and sending out order acknowledgements within the agreed SLA’s., • General administrative duties to support the department., • Support other regional offices as and when required. Experience: • Customer service experience (essential)., • Excellent oral, written, analytical and interpersonal skills (essential)., • Industry experience or similar (HVAC/ AC/ Heating) (desirable)., • Experience of using SAP and other CRM systems (essential)., • IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)., • Ability to use own initiative (essential)., • Must be able to work effectively in a fast-paced, deadline-driven work environment., • Confidence in dealing with various stakeholders both internally and externally which includes Senior Management., • Demonstratable experience in project management and productivity skills., • Ability to use own initiative, have self-discipline and motivation to do a great job., • Excellent time management, multitasking skills and ability to meet deadlines set., • Excellent attention to detail and organisation skills. In return for your commitment, we will offer you some fantastic benefits: • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year., • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working., • Pension., • Life Assurance., • Group Income Protection Scheme., • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi., • Access to Mitsubishi’s very own discount platform., • Colleague Referral Scheme., • Holiday Buy., • Long Service Awards., • Cycle to Work Scheme., • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), • Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

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