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Job Description Senior Technician – Groundworks Purpose Support first line maintenance of sites within the Transmission network, carrying out routine tasks, meeting agreed service levels, team efficiency/quality targets, and ensuring that we maintain our service to our customers. Supports the delivery of Project related work both in and out of region. Location North London ideally able to drive to Hatfield, AL9 6NE, within 60 minutes. (with travel to Essex, Chelmsford, Stevenage, Luton, Cambridge, Peterborough) Total Package • Up to £37,000 base salary, • 5% Shift Allowance, • Paid On Call, • Paid Overtime, • Company vehicle, • Pension contribution, • Year 1 & 2 - minimum contribution is 3% and Arqiva contribute 6% Year 3 – contribution is 4% and Arqiva contribute 8%. Then If you elect to (or are already contributing) 5%, Arqiva will contribute 10%, • Private Medical, • 25 days annual leave, • Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance, • Training provided to support City & Guilds certifications Accountabilities • To respond to faults in a timely manner and complete corrective maintenance on a range of RF system networks to meet our Customer Service Level Agreements., • Carrying out preventative maintenance in line with Arqiva standards, policies, and procedures., • Support upgrades and modifications to existing systems and networks following agreed instructions., • Maintain accurate records, documentation and reporting of actions taken., • Complete testing and measurements to ensure compliance with regulatory, industry and customer requirements., • Engage with customers both internal and external and build positive working relationships., • To undertake contractor supervision duties as required, including monitoring of contractors and their safe working practices, so that relevant standards are met., • To actively participate in 24/7 365 callout response as per the scheduled rota., • Always working safely, complying with current Health & Safety legislation and Arqiva policy., • Available to work flexibly, both independently and as part of a team., • Willingness and ability to climb up to 60 Metres on Arqiva Structures, • Proactive and adaptive work ethic., • Engage with company culture and values., • Complete all designated learning and development commitments associated with your role. Skills • Video Encoding and Multiplexing, • Radio Encoding and Multiplexing, • DTT Transmission, • Digital Radio Transmission, • Analogue Radio Transmission, • Telemetry and Monitoring, • Signal Contribution/Distribution, • Power and Environmental Systems, • Signal Analysis and Timing, • Cabling and Tooling Knowledge & Experience • HNC or equivalent level 4 qualification OR relevant experience, • Experience with processes, standards and engineering practices related to corrective and preventative maintenance., • Basic knowledge of networking principles., • Knowledge and experience of fault finding and troubleshooting and the ability to communicate your findings within a team., • Working knowledge of systems and equipment relevant to role such as RF systems, Digital Television, Analogue Radio, DAB, Microwave links, Satellite systems, Data Networks, Telecoms etc.;, • Basic knowledge of RF principles., • Working knowledge of the principles of power supplies, environmental controls, telemetry systems, analogue and digital electronics., • Working knowledge of Health & Safety legislation., • On a needs basis working away from home will be required., • Ability to partake in the proactive development of new Technolgies and Equipment., • Takes ownership of own personal development to support business led opportunities. We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward . Connection . Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way.

Role Summary We are looking for a candidate to join the Workplace Technology Engineering Collaboration team, we require a senior systems engineer with extensive experience in similar roles within large-scale, complex, global organisations. The candidate should be proficient in technology strategy and roadmap planning, technology engineering, technology lifecycle planning and delivery, product selection (including business case planning), and technical project delivery (from initial conception through to transition into production). Broader, complementary skills such as commercial awareness, being evangelistic, delivery-focused, secure by design mindset, and having strong operations and customer awareness complete the profil e.Specifically, with in-depth, architectural/design level experience with Microsoft M365, Email / Exchange, Colleague Data, SharePoint, Generative AI, Microsoft Copilot, Copilot agents, Power Platform, and related technologie s. As a Systems Engineer III, • I can:Own and drive the design and adoption of collaboration technologies across multiple Infrastructure domains, ensuring engineering effectiveness and strategic alignment. This includes delivering new and effective technologies that enable Tesco colleagues to be more productive and effi, • cient.Represent Infrastructure/Systems Engineering across all of Tesco Technology and with suppliers, demonstrating strategic and critical thinking in all interac tions. You will needIdeally, the candidate should have 6 years in a mid-senior IT technical role, with real-world demonstrable experience of technology delivery in the specific technology domain. In Tesco, this would mean 3-4 successful years in a Systems Engineer II role, having consistently demonstrated the core capabilities of a Systems Engi neer III. System Engine ering • SkillsDesignOwn and drive the architectural strategy and roadmap for Collaboration technologies, Gen AI, and Copilot t, • echnologies.Drive the implementation of solutions that introduce new technologies into Tesco in line with our technology strategy and, • principles.Support the standards and guidance for new t, • echnologies.Influence product roadmaps for the tech, • nology area.Contribute to commercial arrangements when dealing with technol, • ogy vendors.Ensure that solutions improve the security baseline of the collaboratio, • n offerings.Work with infrastructure Architects, Product Managers, and third-party consultants to ensure alignment of the solution and produ, • ct strategy.Manage the full project lifecycle, driving a solution from conception to operation al handove • technologies.Design with automation in mind, creating solutions that minimise the amount of hands-on activity needed t, • o fix issues.Define, analyse, plan, forecast, measure, maintain, and improve all aspects of the availability, • of services.Explore, analyse, and identify opportunities for business and service, • improvement.Maintain awareness or knowledge of emerging technologies outside you, • r specialism.Be aware of all high-impact changes and projects in Infrastructure Services and take proactive measures to ensure the stabilit y of service. Leadership & PotentialsComp • lementary SkillsCollaborate with a wider area or teams to drive overall en, • terprise design.Demonstrate leadership qualities by coaching and mentoring others to achieve, • team objectives.Introduce new tools and methodologies when appropriate to simplify or increase the efficiency, • of development.Understand when new tools may not, • be appropriate.Introduce new technologies into Tesco as a pro, • duct evangelist.Adapt to changes in technology o, • r support scope.Prepare and maintain technical documents and presentations for systems engineering and sy, • stem operations.Be proficient in spoken and written English and comfortable communicating with leader, • nd complex.DriveHave the drive to succeed and deliver, and to see beyond the formal boundari, • es of your role.Be willing to challenge others as well as yourself and take ap, • propriate risks.Have the ability to bounce back and ad apt to s • etbacks. JudgmentAnticipate and identify issues and opportunities quickly and respond with a • gility to changes.Identify the criticality of issues, understand the business impact, and liaise with the right teams to r, • pen mind.InfluenceBe effective by showing humility, using challenge, and fe, • edback to improve.Navigate effectively based on insight into the dynamics of the organization and the, • people around you.Be able to impact and motivate, as well as adapt your approach to connect with, respond to, an d persuade others. Tech • nology UnderstandingHave expert-level knowledge of the M365 product stack and its associated productivity tools, including Microsoft management tools a, • nd licensing models.Have a solid background and experience with generative AI and Copilot solutions, includ, • ing agents at scale.Have Domain Admin / Identity management experience at a large, comple, • x global enterprise.Have expert-level knowledge of Power Platform and r, • elated technologies.Have solid experie, • nce with SharePoint.Have a deep understanding of data technologies, both on, • -premises and cloud.Have a deep understanding of data security, data archiving, data retention, data compliance, and data back, • up restore/recovery.Have exposure to VMWare and Azure virtual pl, • atform technologies.Have a general awareness of digital/modern wor, • kplace technologies.Have strong knowledge of Windows security and auditing, and up-to-date knowledge of Microsoft best practices around security practic, • es and technologies.Have advanced PowerShell scripting and automation skills focused on automation in the Windows Infrastruc, • ture/Platform space.Have a good understanding of networking an, • d firewall concepts.Have a critical and strategic mindset, able to articulate a technology vision and u nderpinning roadmap. Fin • ance & CommercialsUnderstand and initiate proof of concepts, • and pilot activities.Be able to support business cases by evaluating suitable products for their technology and commercial impact on Tesco and assist the business team in maki, • ng the right decision.Understand how budgeting and procurement processes work in Tesco and effectively apply this knowledge in planning and influen, • cing product roadmaps.Be able to structure and present a technology b usiness case/proposal.

About Us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future. Want to know more about the company? Take a look here: ___ Role summary: The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required. Skills/Responsibilities: • To attend and complete planned site visits and resolve customer issues., • Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs., • To provide ‘on site’ advice to the customer related to technical installation and/or service issues., • To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations., • This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service., • To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required., • Where relevant to act as a technical ‘on the job’ coach for less experienced service team members., • Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications., • To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements., • Seek clarification and technical support where needed and escalate issues as appropriate., • To commission and start-up systems in line with defined regulations, standards and processes., • Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site., • Always working to a high level of customer service, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses. Experience Required: • Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems., • C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11), • IOSH, or equivalent, safety qualification., • Industry time served qualification., • Competent in water chillers and heat pumps, remedial work and commissioning., • Fault finding and diagnostic skills., • Good communication skills (written and verbal)., • Good client engineering interface experience specifically around Water Chillers / Heatpump service, maintenance and commissioning., • IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word., • Competent as working alone or as part of a team., • Ability to work under pressure and use own initiative., • Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful. In return for your commitment, we will offer you some fantastic benefits: • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year, • Pension, • Life Assurance, • Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi, • Access to Mitsubishi’s very own discount platform, • Colleague Referral Scheme, • Holiday Buy, • Long Service Awards, • Cycle to Work Scheme, • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), • Employee Assistance Programme including additional services Eldercare & Best Doctors Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

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