Account Handler
3 days ago
London
Introduction At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you. Overview This role offers an exciting opportunity to join the RMP team as an Account Handler. RMP is a market leader in providing insurance solutions for the Public Sector and Education. With over 30 years of industry experience, RMP specialises in designing tailored insurance programs that meet the unique requirements of Public Sector organisations, including Police, Fire Services, and Educational Institutions. In this role, you will provide essential support to Account Directors and clients, ensuring smooth administration of insurance policies and delivering outstanding customer service. You’ll manage client accounts, process renewals, and handle day-to-day inquiries with professionalism and efficiency. How you'll make an impact • Manage a portfolio of client accounts, ensuring all needs are met., • Handle new business, renewals, mid-term adjustments, and cancellations., • Assist with presentations, reports, and renewal documentation., • Build and maintain strong relationships with clients, insurers, and stakeholders., • Liaise with underwriters to obtain quotes and negotiate terms., • Respond promptly to client queries with accurate advice and information., • Prepare and submit reports as required by management., • Maintain up-to-date records of client interactions and transactions., • Support client meetings and presentations when required., • Identify and assess client risks to provide tailored insurance solutions., • Advise on risk management strategies and suitable products., • Ensure adherence to regulatory requirements and company policies. About You • Previous experience in an insurance brokerage or similar role preferred., • Professional insurance qualifications (e.g., CII) are advantageous., • Strong understanding of insurance products and services., • Excellent communication and interpersonal skills., • Customer-focused with a commitment to high-quality service., • Strong organisational and time management abilities., • Attention to detail and accuracy., • Ability to work independently and collaboratively., • Ability to manage multiple tasks and prioritise effectively., • Hybrid working model., • Occasional travel for client meetings or training., • Eligibility to work in the UK #LI-EO1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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