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Job Title: Customer Service Assistant Manager Department: Operations (Public Sector) Management Responsibility for: Supervisors Travel Required: Yes – Infrequent Reports to: Customer Service Manager Location: Gateshead Only Grade: TBC Job Summary / Overview The Assistant Operations Centre Manager (AOCM)/Customer Service Assistant Manager is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional back office and Contact Centre team, which will in turn drive high profitability and client satisfaction. They will do this by ensuring a positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs. Working closely with all key stakeholders within the campaign this role will be based on site and/or working at home (WAH) Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Leading a team to drive positive work culture and staff engagement, • Manages and is responsible for day-to-day activities of their assigned line/s of business, • Is fully accountable for performance of their business area across all business and client KPIs, including client metrics, absence, attrition, engagement and others where appropriate, and takes appropriate steps (with the support of others where required) to ensure good performance is consistently achieved, • Follows all steps of Teleperformance Operating Standards, operating entirely within its guidelines ensuring the methodology flows through their business area via their Team Leaders., • Leads Daily supervisor meetings and works together with their team, OCM and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Evaluates business area performance on a daily, weekly and monthly basis, ensuring all areas requiring additional focus are reflected in the game plans of their Team Leaders, • Meets with Supervisors as required to make intra-day adjustments to game plans where required based on performance throughout the day, • Proactively maintains and delivers the required service levels whilst maximising productivity in the team to ensure the desired operational margin, • Supports, motivates, evaluates, develops and coaches their Team Leaders to continually meet and exceed their individual / team targets, • Supporting a broad Social Value proposition driving ethical behaviors and added value to the communities we work in, • Provides opportunities for continuous development of their people, and makes appropriate succession plans for emerging talent to nurture the next generation of operational leaders, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each Supervisor, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures Supervisors are likewise carrying out reviews with their agents and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Is commercially astute and can effectively balance the employee, business and client needs in decision-making approach. Can demonstrate steps taken to optimise profitability by keeping shrinkage and ratios within budgeted parameters and taking effective steps to minimise cost leakages, • Works together with internal departments to meet client’s deliverables, • Manages a healthy programme performance scorecard based on annual strategic plans, • Manages Client´s escalations processes, • Participates in client / prospective client meetings as required, including Monthly Business Reviews, Quarterly Business Reviews and site visits, • Able to effectively manage multiple priorities to ensure successful outcomes, • Demonstrates understanding on Teleperformance’s tools and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs, • Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, supporting the implementation of strategic initiatives, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, • Drives a business culture where data protection, security and prevention of fraud is a top priority for all employees, ensuring compliance with all security, HR and other policies and procedures through effective preventative and responsive actions are taken where needed, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues., • Work with your AOM/CSAM to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement., • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Teleperformance Leadership Induction Programme (will be provided on appointment), • Teleperformance TOPS training (will be provided on appointment), • Product Training on client account (will be provided on appointment) Work Experience • JUMP ACCM certification (for internal promotions only) Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred Competencies and Specific Skills • Achievement oriented, • Excellent analytical ability, • Excellent communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organising, • Lead by example / integrity, • Problem Solving, • Strategic thinker, • Resilient, • Coaching focus, • Employee satisfaction orientated, • Self-motivated and can motivate others, • Advanced team building skills, • Advanced time management and prioritisation skills, • Facilitation & presentation skills, • Project management skills, • Change management skills, • KPI knowledge and understanding, • Commercially aware, • Methodical

Job Title: Customer Service Assistant Manager Department: Operations (Public Sector) Management Responsibility for: Supervisors Travel Required: Yes – Infrequent Reports to: Customer Service Manager Location: Gateshead Only Grade: TBC Job Summary / Overview The Assistant Operations Centre Manager (AOCM)/Customer Service Assistant Manager is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional back office and Contact Centre team, which will in turn drive high profitability and client satisfaction. They will do this by ensuring a positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs. Working closely with all key stakeholders within the campaign this role will be based on site and/or working at home (WAH) Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Leading a team to drive positive work culture and staff engagement, • Manages and is responsible for day-to-day activities of their assigned line/s of business, • Is fully accountable for performance of their business area across all business and client KPIs, including client metrics, absence, attrition, engagement and others where appropriate, and takes appropriate steps (with the support of others where required) to ensure good performance is consistently achieved, • Follows all steps of Teleperformance Operating Standards, operating entirely within its guidelines ensuring the methodology flows through their business area via their Team Leaders., • Leads Daily supervisor meetings and works together with their team, OCM and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Evaluates business area performance on a daily, weekly and monthly basis, ensuring all areas requiring additional focus are reflected in the game plans of their Team Leaders, • Meets with Supervisors as required to make intra-day adjustments to game plans where required based on performance throughout the day, • Proactively maintains and delivers the required service levels whilst maximising productivity in the team to ensure the desired operational margin, • Supports, motivates, evaluates, develops and coaches their Team Leaders to continually meet and exceed their individual / team targets, • Supporting a broad Social Value proposition driving ethical behaviors and added value to the communities we work in, • Provides opportunities for continuous development of their people, and makes appropriate succession plans for emerging talent to nurture the next generation of operational leaders, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each Supervisor, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures Supervisors are likewise carrying out reviews with their agents and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Is commercially astute and can effectively balance the employee, business and client needs in decision-making approach. Can demonstrate steps taken to optimise profitability by keeping shrinkage and ratios within budgeted parameters and taking effective steps to minimise cost leakages, • Works together with internal departments to meet client’s deliverables, • Manages a healthy programme performance scorecard based on annual strategic plans, • Manages Client´s escalations processes, • Participates in client / prospective client meetings as required, including Monthly Business Reviews, Quarterly Business Reviews and site visits, • Able to effectively manage multiple priorities to ensure successful outcomes, • Demonstrates understanding on Teleperformance’s tools and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs, • Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, supporting the implementation of strategic initiatives, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively, • Drives a business culture where data protection, security and prevention of fraud is a top priority for all employees, ensuring compliance with all security, HR and other policies and procedures through effective preventative and responsive actions are taken where needed, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues., • Work with your AOM/CSAM to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement., • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Teleperformance Leadership Induction Programme (will be provided on appointment), • Teleperformance TOPS training (will be provided on appointment), • Product Training on client account (will be provided on appointment) Work Experience • JUMP ACCM certification (for internal promotions only) Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred Competencies and Specific Skills • Achievement oriented, • Excellent analytical ability, • Excellent communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organising, • Lead by example / integrity, • Problem Solving, • Strategic thinker, • Resilient, • Coaching focus, • Employee satisfaction orientated, • Self-motivated and can motivate others, • Advanced team building skills, • Advanced time management and prioritisation skills, • Facilitation & presentation skills, • Project management skills, • Change management skills, • KPI knowledge and understanding, • Commercially aware, • Methodical

Senior Digital Product & Experience Designer – Hybrid, Newcastle ✨ Join a world-class design and innovation studio delivering award-winning digital products, immersive experiences, and future-focused concepts for global brands. They’re looking for a Senior Designer to confidently lead projects, push creative boundaries, and turn bold ideas into reality — across digital platforms, installations, speculative concepts, and hybrid physical/digital experiences. What you’ll be doing: 🎯 Leading the creative direction of projects — from concept to final output 🖥 Designing next-generation SaaS platforms, connected ecosystems, AR/VR simulations, and interactive installations 🤝 Collaborating with strategists, product designers, technologists, and clients on complex or ambiguous briefs 🚀 Balancing big-picture thinking with hands-on design craft — from UI and interaction design to motion-rich storytelling What they’re looking for: 💡 5+ years’ experience in fast-paced agency or studio environments 🛠 Expertise in interaction design tools (Figma, Adobe Creative Suite, After Effects, Photoshop, Illustrator) 🎨 Proven ability to deliver high-quality UX/UI across multiple sectors and contexts 🌍 Adaptability to switch between industries and project types — from automotive to enterprise tech 📈 Experience mentoring designers and setting a high bar for craft, storytelling, and systems thinking ⚡ Familiarity with emerging tools and workflows, including AI-assisted processes (bonus if you’ve explored Touch Designer, Webflow, Unity, Framer, or front-end principles) Location & Package: 📍 Hybrid – 3 days per week in Newcastle studio, 2 days remote 💸 £50–£70k depending on experience + benefits If you’re excited about shaping innovative, brand-led digital products and experiences — and confident leading from ideation through to delivery — apply with your CV + portfolio link. 💌

The Quality Manager will lead a team of quality professionals, drive continuous improvement initiatives, and collaborate with production, engineering, and supply chain teams to uphold the highest standards of product quality and customer satisfaction. Job Summary The Quality Manager is responsible f

They’re looking for a Senior Designer to confidently lead projects, push creative boundaries, and turn bold ideas into reality — across digital platforms, installations, speculative concepts, and hybrid physical/digital experiences. F91D; Collaborating with strategists, product designers

Senior Digital Product & Experience Designer. They’re looking for a Senior Designer to confidently lead projects, push creative boundaries, and turn bold ideas into reality — across digital platforms, installations, speculative concepts, and hybrid physical/digital experiences. Collaborating wit

About the role* Support and/or lead small to medium sized Design Team on projects from concept through to design and production release.Support the production of the equipment through life, and implement production design improvement solutions to solve current product issues in manufacturing, materi

Our prototype vehicle is 75% complete, and we are looking for a Senior Mechanical Engineer & Project Lead who can help push the prototype to completion, while also helping us transition into product manufacturing. Engineering design, using SolidWorks and NX. The i

There is great sales potential of their telecom solutions (with telephony systems generally their lead/opening product) to both their existing customers and new ones also, and they are looking to appoint another Telecoms Sales Specialist rather than their current Account Managers having Telco includ

Salary: £64,455 to £74,896 a year Contract: Permanent Working Pattern: Full-time Reference Number: G9914-25-0227 Job summary The NHS Business Services Authority is leading an NHS-led transformation programme to identify and deliver the Future NHS Workforce Solution. The solution will build on the success of the current Electronic Staff Record (ESR) system in support of the NHS People Plan and the wider NHS workforce priorities. As we move into the next phase of delivery, we're looking for a Management Lead - Quality Assurance to join the programme's leadership team and help ensure the successful transition from the current ESR system to a future-ready, national workforce solution. You'll lead and be accountable for the quality assurance of Supplier deliverables, software, and outputs. This includes ensuring a robust and systematic approach to quality management across all implementation milestones. Your role will involve reviewing Supplier processes, standards, and documentation to ensure high-quality outputs that meet customer expectations and perform as intended. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts! Main duties of the job As a senior leader within the Future NHS Workforce Solution Transformation Programme, your role is pivotal in ensuring the delivery of a high-quality, robust workforce solution that aligns with our strategic priorities and meets the evolving needs of the NHS. Your work will shape how NHSBSA continues to deliver value to the NHS and taxpayers. • Ensure there are appropriate assurances on all functional and non-functional milestone deliverables., • Support quality audits to confirm service readiness and contractual compliance., • Assure that software functionality and integration but also business processes, data migration, training delivery, documentation, security controls, and service desk readiness are delivered to the agreed standards., • Lead assurance functions to ensure benefits delivery and value for money.o Facilitate workshops and attend governance boards with key stakeholders., • Embed operating model outcomes and influence assurance across roles, processes, and governance.o Line manage multi-disciplinary teams within NHSBSA policies as well as enable team performance through aligned objectives and staff development., • Lead recruitment and talent initiatives to meet evolving business needs.o Control budgets in line with NHSBSA policies and regulations., • Plan and monitor resources, training budgets, and input into financial planning. 1. Providing SME and governance expertise, demonstrating a broad understanding and application of the operating model key assurance function(s) to assure and govern the approach and delivery of the future NHS workforce solution and service, continually applying strategic thinking which align to the needs of the business, the Programme and wider NHS workforce strategies., 2. Leading the key assurance function(s) to ensure the future workforce solution is best placed to deliver pre-identified benefits and deliver taxpayer value for money, in accordance with a predefined plan, using established mechanisms, framework(s) and design principles, under a robust governance process designed to take key stakeholders on the delivery journey., 3. Facilitating input to workshops during the design, development, configuration, testing and implementation of the future NHS workforce solution and service from dedicated working groups, consisting of senior representatives from across NHSBSA, Customers, Users and Suppliers. The post holder(s) will also be expected to attend regular governance boards and authorities as defined within the Programme delivery governance structure., 4. Collaborative working with the chosen Supplier, multiple stakeholders, including Programme teams and NHSBSA Corporate and Enabling Services, additionally the postholder(s) will be expected to work alongside the Programmes external assurance partners, leveraging their expertise and insight., 5. It is expected that the postholder(s) will draw on their knowledge and expertise in the appropriate discipline to embed operating model design outcomes and associated Programme governance arrangements into the key assurance function(s), influencing outcomes in the following areas:a. The strategic, tactical, and operational responsibilities shared and/or unique roles.b. How the Authority, partners and suppliers co-exist and operate, recognising the importance of supply change management complexity, relationship management and the need for collaborative engagement;c. Activities, inputs, outputs, controls, and capabilities required; andd. Proposed assurance and governance arrangements aligned to the principle of an Intelligent Client providing a clear fit within the organisations enabling services structures., 6. Line managing colleagues within multi-disciplinary teams operating within the NHSBSA disciplinary, absence and work performance policies., 7. Enabling the performance of others, including agreeing objectives which are fully aligned to department and organisational objectives and goals, and the development and motivation of staff to achieve them., 8. Conducting meaningful appraisals and 1-1s, developing and monitor training and personal development plans, setting performance targets and monitoring progress against agreed quality and performance criteria., 9. Undertaking recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable capability, increase skills levels, and develop talent pools to meet the changing needs of the business landscape., 10. Taking ownership for decision making within own area and across multiple teams, seeking support and feedback to develop well thought out solutions which both enable performance and further develop the teams., 11. Pro-actively allocating, managing, and reviewing colleague workload across multiple teams, management information and resource requests to inform forward planning and resource management., 12. Budget control in accordance with NHSBSAs policies, standing orders, financial regulations, and legislative requirements., 13. Accountable for planning, monitoring and measuring resource estimates assessing and anticipating where skills and needs may change and evolve. This will include being accountable for the resource profile of the teams, developing requirements for funding, managing any associated training, learning and development budgets, as well as inputting into business and financial planning for any additional requirements., 14. Support an effective matrix approach to achieve objectives, including working effectively with the supplier teams, NHSBSA corporate teams, NHSBSA ESR Service team, Assurance Partners, NHSBSA enabling services and wider programme team in supporting the product and service. • Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders., • Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed operating model(s)., • A strong understanding and knowledge of operating models, and the ability to interpret highly complex or ambiguous information., • Knowledge of implementing or working under the ITiLv4 framework including detailed knowledge of service management principles, aims, and their application., • Identifying and solving problems, including the skill to work effectively with competing priorities., • Knowledge of standards relating to digital delivery within the public health sector such as Government Service Standards, Technology code of practice., • User-centred design principles and practices to shape value-based product innovation., • Engaging with Public Sector procurement professionals, to support the delivery of relevant procurement activities., • Interpreting strategy and aligning activities, inputs, outputs, controls and capabilities required across service design, delivery and operations., • Managing contracted suppliers against a KPI and service management/improvement framework., • Meeting the needs of users across a variety of channels, including bringing professional insight and expertise in how user needs change over time to ensure the product continues to meet the business needs, and applying strategic thinking to provide the best service for the end user., • Engaging and building relationships with a range of stakeholders to support delivery of business outcomes., • Business and financial planning, prioritisation of spending and other resources based on return on investment (ROI) and strategic intent., • Managing operational process of designing and running a product or service throughout its entire product lifecycle., • Degree calibre with relevant in-depth knowledge of the subject matter OR Relevant experience of the subject matter., • Evidence of continuous professional development., • Master's qualification in relevant discipline or equivalent experience.

Lead Technical Architect Pay of up to £99,836, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Lead Technical Architects experienced in application design, who are confident working on products and services in a complex digital environment. Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the architectural problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Architecture design through use of architecture modelling techniques and tools to devise and represent. Microservice and API-led architecture and integration design tools, techniques and best practice. Event-based architecture design, patterns (including pub-sub and data streaming), modelling techniques, tools and standards, across multiple domains in private data-centres and public clouds. You and your role You'll be working on products, services and systems which are important to lives of millions of people. We're a massive organisation, and we work in a complex landscape of users, stakeholders, and legacy and modern technologies. We need you to be a skilled technical expert, as well as a good communicator and leader. Your role as our Lead Technical Architect is design, implement and oversee the architecture of IT solutions that improve services for millions of DWP users. You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, including at governance boards, and providing expert advice which informs major technology choices. You'll work the design, oversight and architecture governance of IT solutions that support DWP customers and help our colleagues be at their most effective. You will work collaboratively with engineers and other experts in multi-disciplinary teams, to create efficient solution designs that meet user needs. You'll ensure technical quality and make sure product designs to DWP's Digital Blueprint, Enterprise Architecture and Product Roadmaps. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer competitive pay of up to £99,836, comprised of salary and Government Digital & Data allowance. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £21,735per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application. TPBN1_UKTJ

The Company Our client is a market leading manufacturing company; due to growth they are now looking to recruit a Process Engineer. The Role The Process Engineer will aid the supporting function in all Production areas of process and quality, including goods in and despatch. This role will report directly to the Process Engineering Manager. Whilst working closely with the Production Section Leaders and QA Engineering team. Responsible for ensuring that all safety requirements are clearly stated in the relevant Production SOPs. Constant review and improvement to ensure effective and efficient process re-engineering, training, piece-part flow etc. Recommend, innovate and implement revised methods and processes to ensure labour costs are in line with the Business objectives. SOPs: Take ownership and lead for the creation and management of all product and process SOPs. Ensuring control and adherence within the manufacturing environment (Cross functional sign off). Promote a culture which ensures discipline of standards and expectations are followed and met at all times. Roll out training programmes for all new processes introduced. Ensure all manufacturing activities to be covered by an SOP and objective assessment.. Ensure continuous improvement in quantity of process. New Product Introduction: Take a lead role to ensure the team actively progress all NPIs relative to their responsible product areas. Process change management: Ensure all changes made to processs are captured via the management of change system. The Person Will have relevant experience as a similar role. Proven experience of lean manufacturing, continuous improvement and business improvement tools and techniques. Working knowledge of FMEA, 8D, Ishikawa diagrams, 5-why, and SPC. Experience of working to stringent audited ISO quality standards. Experience of transforming manual processes to automated and from batch to single piece flow. Degree Educated in a relevant field or relevant experience with equivalent qualifications (HND / HNC) . Hands-on Six Sigma experience, Green Belt qualification is highly desirable. The Benefits You will be working for a well-established growing employer. An excellent salary. A company experiencing continued growth, expansion and investment. The company are fully compliant with the latest health and safety requirements for current safe working practices. TPBN1_UKTJ

In this role, you will lead a team, ensuring all mixing, baking, and production processes are delivered consistently and meet customer requirements and specifications. Liaise with, and work closely with the Pack Team Lead to ensure product quality and schedule adherence, maximising efficiency. Get n

Senior/Principal Mechanical Design Engineer - RAS Our marine business is offering an excellent opportunity for a Senior or Principal Mechanical Design Engineer (depending on experience) to join the RAS/FAS Value Stream team at our offices in Gateshead, UK. As a Mechanical Design Engineer , you will become part of the Marine industry’s leading edge. You’ll have the opportunity to use your skills and experience to the full, in an environment where excellence is always paramount. This role will work as part of a multidisciplinary team producing designs for equipment associated with specialist Naval deck machinery, including Replenishment At Sea (RAS) equipment, winches, reelers, and cranes. The position entails whole-life technical involvement from interpretation of customer requirements during tendering, through to concept development, detailed design, manufacturing support, testing, and installation onboard naval vessels. You will also be responsible for identifying and undertaking R&D and improvement activities to keep our products at the cutting edge of Naval technology. Key responsibilities and tasks Lead the technical delivery of projects overseeing a multi-disciplinary team. Develop Mechanical Engineering solutions that fulfill client requirements, progressing from requirements capture, through concept design to product development, commissioning, and in-service support. Identify and develop R&D and Continuous Improvement opportunities. Investigate safety and technical problems using structured problem-solving techniques. Work effectively within a multidisciplinary team. Provide technical reference/guidance to equipment suppliers, internal departments, and customers. Approve/witness factory tests and inspections at supplier’s works. Manage supplier interfaces and provide technical assistance/approval to suppliers. Check the technical work of others and provide guidance to colleagues, suppliers, and customers. Create technical design appraisal documents for submission to marine classification societies. Manage requirements, risks, assumptions, interfaces, and issues during all design phases. Qualifications and experience BEng in Mechanical Engineering or equivalent technical capability based on practical knowledge and experience. Chartered Engineer or working towards Chartership with IMECHE or relevant institute. Engineering experience relevant to this role. Experience in a highly regulated industry. Preferred: experience in the marine or offshore oil and gas industry. Proven track record in leading the technical delivery of projects to quality, cost, and schedule. Experience spanning concept, product development, and in-service support. Experience creating equipment assembly arrangements and Engineering Bills of Materials using ERP/MRP systems. Assessment of designs for code compliance, using hand calculations and FEA. Production of technical specifications, test procedures, and manuals for marine mechanical systems. Experience with 2D and 3D CAD systems like AutoCAD and Creo. Proficient in MS Office suite. Knowledge of BS EN 8888 and BS EN 22553 standards for drawings. Ability to work in a controlled documentation environment, self-motivated, and a positive team contributor. Good communication skills, capable of interfacing with external approval bodies such as marine classification societies and UK MoD. Additional requirements Successful candidates will need to attain UK BPSS or SC Clearance with no caveats, as some contracts are for the UK Ministry of Defence. What we offer An exciting position with a world-leading maritime solutions provider. An inspiring and safe work environment. Professional development and career growth opportunities. Hybrid working arrangements. Location Gateshead, Newcastle Contact Craig Clarke, Mechanical Engineering Team Lead About Kongsberg Maritime Kongsberg Maritime is a technology pioneer committed to enabling a sustainable future for our oceans. Headquartered in Norway, with facilities in 35 countries, we deliver innovative maritime solutions that enhance operational efficiency and safety. #J-18808-Ljbffr

We are seeking a dynamic and experienced Product Team Lead to join our production team. Leadership and/or team building qualification is desirable. In this role, you will lead a team of employees, ensuring all mixing, baking, and production processes are delivered consistently and meet customer requ

Craig Clarke, Mechanical Engineering Team Lead. Developing Mechanical Engineering solutions that fulfill client requirements, progressing from requirements capture through concept design to product development, commissioning, and in-service support. BEng in Mechanical Engineering or equivalent techn

We have a brand-new opportunity for an Analysis and AI Product Lead to join our Digital team, part of our Product and Innovation group. We are seeking a Product Lead for Analysis and AI with a broad background in ML, AI, simulation, analysis, data science and research. Demonstrable experience workin

At Logitech for Business, we are looking for a Principal UX Designer to lead the end-to-end design of CollabOS - the operating system that powers our workplace devices: schedulers, meeting room displays, touch-enabled TVs, hotdesking solutions, and conferencing devices. Working in close partnership

Our client, a high profile defence company, urgently require an experienced Product Assurance Lead to join their team on a permanent basis. Defining and flowing down Product Assurance requirements to suppliers and subcontractors. Supporting design reviews (PDR, CDR) and product milestones (MRR, TRR,

Director, Global SME Product Management – Construction Industry LeadJob Title: Director, Global SME Product Management – Construction Industry Lead Mastercard is a technology company in the global payments space. Mastercard's segment strategy is based on continuing to drive growth in core pr

Lead Product Designer (IC) | Cyber Security | End-End Design 🤖🥷. Lead Product Designer (IC) | Cyber Security | End-End Design 🤖🥷. Tech company behind a leading web security platform.

Director, Global SME Product Management – Construction Industry LeadJob Title: Director, Global SME Product Management – Construction Industry Lead Mastercard is a technology company in the global payments space. Provide support for the sales teams in pre- and after-sales partner meetings wi

You’ll work closely with our founders and engineers to shape the product roadmap, run lean sprints and craft outreach strategies that attract and convert high-quality leads. Lead product discovery, validation and prototyping. Collaborate with marketing and sales to optimise lead nurturing conversi

Collaborate with global & regional SME segment product teams on ensuring SME products and solutions are developed and enhanced with SME and non-bank distribution partners’ inputs in mind and according to the SME product distribution standards. Provide support for the sales teams in pre- and af

Manages the Product Development team and interaction/relationship with the Solutions/Development team (internal Isio development team and/or 3rd Parties) to ensure successful development and deployment of all product workstreams. Employee Benefits Technology Product Lead. Supports the Head of Design

We have a brand-new opportunity for an Analysis and AI Product Lead to join our Digital team, part of our Product and Innovation group. We are seeking a Product Lead for Analysis and AI with a broad background in ML, AI, simulation, analysis, data science and research. Demonstrable experience workin

You’ll work in close partnership with PMs, Engineers and Researchers—and report directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. We need you to help demonstrate the impact of great product design at Soldo.

Our client, a leading DTC wellness brand, is looking for a Product Lead to drive and shape their digital experience. Product Lead, newcastle-upon-tyne, tyne and wear. Develop hypotheses and lead structured experimentation (A/B tests, pricing, UX flows) to improve conversion, retention and lifetime v

Coordinates with other leads to ensure cohesive product development. Minimum 10 years of experience in product management, with at least 5 years leading complex digital government platforms or large-scale public sector digital transformation initiatives. Defines vision, strategy, and sets priorities

Senior Product Manager/Team Lead, Salesforce Sales Cloud. We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave. Senior Product Manager/Team Lead, Salesforce Sales Cloud.

As Lead Product Manager for Kraken Custody, you will drive the evolution and scale of our institutional-grade custody platform, shaping the core infrastructure that secures billions in client assets. Lead end-to-end product strategy and roadmap for Kraken Custody. Collaborate across business lines t

Lead Product Managers are expert practitioners of product management practices, principles and approaches. Experience of assisting to develop product communities of practice as a leader or leading member of a high-performing practice. Working within a design consultancy/senior product leadership rol

The Product Lead / Propositions Lead will report to the CPO and will be responsible for all propositions, including large key accounts, growth accounts, new global and regional markets, and expansion into new industries. A Product Lead / Propositions Lead. The Product Lead / Propositions Lead will:.

The Lead Product Designer will shape the product experience by analyzing customer and business problems, and delivering elegant solutions. Co-lead their team with Product managers and Developers. Senior Product Designer (Contract) - UK Remote.

As the Senior Product Marketing Lead, your core focus will be efficiently managing the day-to-day operations of the product marketing team. Effective supervision of work and resources of the product marketing team as defined by the Product Marketing Manager, campaign schedule and area of remit. Our

This role combines product cybersecurity expertise on certification areas & practical knowledge of the different global product cybersecurity standards and related regulations, as well as the ability to understand new test standards & certification frameworks for product cybersecurity compliance at

Proven product leader with payroll / fintech / accounting & tax / financial services domain expertise and a track record of building and scaling products. Experience indirectly leading and seamlessly collaborating in cross-functional teams to drive successful product launches, continuous improvement

Lead Product Security (Cyber) Test Engineer. Lead Product Security (Cyber)Test Engineer. Get notified about new Lead Product Manager jobs in.

Our award-winning client is seeking a Senior Product Marketing Lead to join their team on a temporary, full time basis. Your core focus will be managing the day-to day operations of the product marketing team. Leading on the development and creation of campaign marketing materials including branding

Senior Product Designer, newcastle-upon-tyne, tyne and wear. So every employee, department, and team is more productive and successful at work. You’ll work in close partnership with PMs, Engineers and Researchers—and report directly to our Head of Product Design.

Product Lead - Digital / Web / Media - Flexible (UK or remote), United Kingdom. Product Lead – Addicting Games/PG Web Shop Project Launch. Proven experience as a Product Manager or Lead in games or digital platforms.

Lead Product Manager - Regulatory Compliance. National Product Leader, Personal Lines Flood - MSI. Senior Product Manager, Document Issuance.

Experience leading product teams, ensuring the. Proven ability to lead, providing direction and promoting good product management practices across one or more agile teams. As a Product Lead at Kainos, you will play a.

Senior Product Manager, Europe Education Operations Lead, Amazon Community Impact (ACI). The European ACI Education team is seeking an experienced Senior Product Manager – based in the UK – to lead our portfolio operations (including our flagship initiative . Product management experi

Proven product leader with payroll / fintech / accounting & tax / financial services domain expertise and a track record of building and scaling products. As Lead Product Manager you will:. We’re looking for an exceptional Product Manager to join our product team that is building a world class pay

Operations, banking treasury experience, and team leadership/management experience. Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa-focused financial services group and an innovative player on the global stage. To support the Manager, Treasury Operations, Weal

Lead and mentor a team of Product Owners, providing guidance and support in their roles. Oversee the lifecycle of AI-enhanced products, from ideation to launch and beyond. Ensure alignment of product development with business goals and customer needs.

Lead EDM Consultant (Workday Product). Lead EDM Consultant (Workday Product). As a Lead EDM Consultant in Kainos, you’ll work to implement and configure our exciting Employee Document Management application for Workday for our global customer base, typically leading a workstream.

Proven experience as a Senior or Lead Product Analyst, with a strong track record in Agile product delivery. As a Lead Product Analyst, you’ll be the key link between Product Owners, suppliers, business stakeholders, and delivery teams—ensuring we deliver secure, scalable, and business-aligned O

My client is looking to recruit a Senior Product Design Lead with fluent German for a 3-4 month contract (potential to extend) to steer a high-impact initiative at the intersection of innovation, research, and product design. Previous experience in product design, with at least 2 years in a leadersh

We’re looking for a Lead Product Designer to help us shape transformative digital experiences for global clients.

World-class PM communication skills and hygiene, with excellent cross-functional leadership in a hyper-fast-paced environment. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. You’ll be part of the ambitious team driving Magic Eden��

Lead Product Manager - Brokerage (Anywhere). In this impactful role, you will lead the vision and execution of brokerage product initiatives within a fast-growing fintech environment. Lead Product Manager - Brokerage (Anywhere).

As the Product Marketing Lead, you will craft compelling narratives that resonate with our target audiences, develop positioning and messaging that differentiates Rollstack in the market, and create content that drives engagement and adoption. Cross-Functional Collaboration: Work closely with Produc

Experience leading product teams and managing PMs; comfortable balancing strategic oversight with hands-on delivery. In this role, you'll own the overarching strategy across our data product pillars (Data Analytics, AI/ML, and Data Platform), while directly leading our. Directly manage the Data Anal

We have a brand-new opportunity for anAnalysis and AI Product Leadto join our Digital team, part of our Product and Innovation group. Demonstrable experience working either as a product lead or in a related role, with a track record delivering on a variety of complex data-driven projects. We are see

Partner closely with researchers and product managers to lead advanced quantitative and qualitative research, using insight to inform product direction and evidence-based decisions. You’ll lead the design for high-growth product surfaces, championing personalised coaching journeys and AI-powered f

Proven experience as a product designer, with a track record of leading end-to-end design concepts. Leading sample approvals with design and buying, ensuring all information is gathered to feedback and sign off with the Senior Product Design Manager and Creative Director. Holding monthly trend repor

Clinical Manager / Product Lead. Educate current employees, new starters, and service partners on products. Lead implementation strategies within a multi-functional team.

Experience conducting large scale A/B experiments and interpreting results to drive product and business decisions. Ability to define new product metrics from complex, unstructured data. Cleo has 5 internal levels of competency within Product Analytics.

We’re looking for a Product Marketing Lead to take Monzo Business Banking’s product marketing to the next level. Experience leading a product marketing team and a passion for coaching and developing future leaders. A track record of working closely with Product leadership and helping to shape go

Ship production code for web products. Tech Lead, Web Core Product & Chrome Extension (Europe). Our organizational culture is flat, encouraging leadership through technical excellence and results.

The Product Marketing team’s role at Narvar is to deeply understand our market and customer needs, and use this insight to help inform our product strategy, lead go-to-market for our suite of products, and create and execute campaigns to drive product growth. Different from many other Product Mark

Product Engineering Lead (Supply and R&D). Product Engineering Lead (Supply and R&D). Product Engineering Lead (Supply and R&D).

We’re looking for a sharp, entrepreneurial Product Growth Lead to own in-app user activation, and revenue growth. Final Values & Leadership Interview. A conversation focused on leadership, resilience, ownership, and alignment with our mission and values.

You won’t be alone - our design and product leadership team is deeply connected to the work each squad and collective is engaged with - helping to make sure long-term strategy, business goals, and experience quality are all in alignment and that there are healthy opportunities for visibility and f

Identify risks and lead risk management activities throughout product development. The position is within the Product Development team based in Trowbridge, UK working within a multidisciplinary scientific team to develop new products and processes associated with our novel and proprietary PoC Nuclei

Lead DevOps Engineer - SaaS Product (MS Azure). Experience of motivating and leading a team of technical engineers. Lead DevOps Engineer - Fully Remote Outside IR35.

Ship production code for web products. Tech Lead, Web Core Product & Chrome Extension (Europe). We foster a flat organization where technical excellence and results lead to leadership opportunities.

The Product Lead will work closely with leadership, internal dev teams, and external partners to define requirements, deliverables, and timelines, while representing the project to the wider games industry. Proven experience as a Product Manager or Product Lead in the games or digital platform space

Lead AI integration into product development and engineering workflows. AI Integration Lead (ERP Product Innovation). AI Integration Lead (ERP Product Innovation).

Lead the charge in evaluating, selecting, and rolling out new product analytics technologies that enhance productivity and collaboration. Senior Product Operations Manager - Analytics Lead. Senior Product Operations Manager - Analytics Lead.

The successful candidate will be responsible for leading and performing configuration planning, identification, change control, tracking, and verification, extracting technical product definition data, and facilitating program baseline management. Lead Product Data Management Engineer (Configuration

As a Lead/Staff Product Analyst within our AI Financial Assistant domain, you will influence strategic decisions by working with cross-functional teams from Product, Design, Machine Learning, and Engineering. Present data-driven recommendations to senior leadership to influence product roadmaps. Lea

Collaborate with Engineering, Product, and Architecture to drive. Strong communication and leadership skills-able to influence quality culture across teams. Product Managers, Engineers, and Architects to ensure.

Excellent communication and collaboration skills to engage with engineering, product, and leadership teams. Product Security Engineer – Lead. Product Security Engineer – Lead.

Our client, a leading DTC wellness brand, is looking for a Product Lead to drive and shape their digital experience. Align product changes with broader marketing and commercial strategies alongside the growth team. Rethink pricing and product positioning to optimise for both user needs and business