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Permanent - Full Time We’re looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You’ll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You’ll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you’ll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits · Company Car / Allowance · Profit Share Discretionary Annual Bonus Scheme · 26 Days Holiday plus Bank Holidays · Enhanced Pension Plan · Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) · Life Assurance & Accident Cover · Share Save · Enhanced Maternity & Paternity Pay · Work Perks Discounts & Vouchers · Buy & Sell Holiday Schemes · Flexible Working & Flexible Bank Holidays · Cycle to Work · Volunteering (2 days paid) · Learning & Development Opportunities · Extensive Wellbeing Support, including EAP · Loyalty & Values Awards · Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent£24,000 - £26,000 per annum plus car allowance and mileageRole will be based in North West London and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: • Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades, • Liaise with site management staff to enable the flow of information between all parties, • Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues, • Previous customer service experience, • Excellent organisational skills, • Excellent communication skills, • Ability to work to tight deadlines, • Ability to work remotely as well as part of a team, • Professional attitude and approach to work, • Ability to competently operate MS office (Word & Excel), • Current and Valid UK driving license

Resident Liaison Officer - Social Housing Planned WorksBased in Hatfield Full time, permanent£30-35k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hatfield. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.Key Responsibilities include: • Working on planned maintenance projects, • Decent Homes programme experience, • Full clean driving licence with own vehicle, • Pre-entry visits and company inductions, • Collect tenancy agreement/approval forms, • Visiting tenants in their homes and advising them on when and what work is being carried out, • Act as the main point of contact and deal with any problems/queries that the tenant may have, • Contacting neighbourhood housing associations and establishing working relations with them, • Visiting properties that are being refurbished with potential tenants and advising them on completion dates Please apply online now, or call Meg from for more information!

MAIN PURPOSE OF ROLE To act as a trusted Executive Assistant to the Chief Executive and provide administrative support to the Chief Financial Officer, Chief Marketing and Customer Affairs Officer and Chief People Officer, providing proactive, high‑quality support that enables effective leadership, decision‑making and delivery at pace. The role requires exceptional organisational skill, sound judgement, resilience under pressure and absolute attention to detail. The post‑holder will flex across priorities, respond calmly to changing demands, and provide seamless support to the wider Executives and Board as required. MAIN RESPONSIBILITIES Executive Support • Act as a highly trusted partner for the Chief Executive, supporting him to manage time, priorities and information flow with discretion and sound judgement, • Proactively anticipate upcoming pressures, risks and pinch points, ensuring the Chief Executive and wider Executives are fully prepared, • Take full ownership of travel arrangements, proactively anticipating and resolving issues in advance to ensure a seamless experience on arrival, • Provide administrative support to the Chief Financial Officer, Chief People Officer and Chief Marketing & Customer Affairs Officer, predominantly diary management and logistics, • Manage fast‑moving diaries where priorities can shift frequently, maintaining calm, accuracy and control at all times, • Handle sensitive and confidential matters with absolute discretion and attention to detail, • Provide flexible support across the Executive team, picking up work as needed to ensure business priorities are met including staff briefings, off-sites, employee events and client hospitality Investor relations • Provide support to ensure the IR programme is appropriately administered and organised, including scheduling of meetings outside the roadshow, assisting with shareholder letters and updating the IR database, • Half and Full Year investor roadshows; liaising with appropriate brokers to put together a roadshow schedule and information pack and ensuring that all logistics and necessary details and requirements are managed from start to finish, • Drafting and managing the internal results timetable, ensuring effective coordination with Corporate Affairs, the Company Secretary, and Finance teams to align key dates, approvals, and deliverables across the business Executive Board/Executive Committee • Maintain the Executive Board and Executive Committee calendar and prepare agenda and papers using Diligent Boards, • Organise logistics for all Exec Board/Executive Committee related meetings and events Plc Board • Provide support and liaison services to members of the Board and Board Committees, including issuing and amending meeting invitations, maintaining the Board calendar, administering Non-Executive Directors’ expenses and travel arrangements, assisting with the arrangements for Board and Board Committee meetings and general office support for the Non-Executive Directors, • Draft the annual schedule for subsidiary Board, Management and Risk & Controls meetings, • Produce tailored induction schedules and comprehensive information packs for new Executive Committee and Plc Board members, • Arrange venues for board meetings; 1:1 meetings involving board members, board dinners, strategy days, AGM and any other board event, • Organise refreshments for all board and committee meetings, events, and the AGM, • Act as Secretary to the Employee Forum Committee, • Provide admin support to the Company Secretary for board related tasks Team Management • Co-ordinate and manage the PA team, • Host weekly catch up to run through requirements for following week including IT where necessary QUALIFICATIONS AND EXPERIENCE REQUIREMENTS • Prior EA experience at CEO and Board level, ideally within a plc, • Experience of prioritising, planning and delivering own workload to meet deadlines, • Experience of preparing and delivering reports and presentations, • Experience of using a variety of systems and databases including accurate keyboard skills and a strong working knowledge of MS Outlook, Word, Excel, PowerPoint, • Experience co-ordinating and managing a small team PERSON SPECIFICATION • Excellent communication skills, both written and verbal, • Builds strong working relationships at all levels, comfortable working with senior leaders, Non‑Executive Directors and external stakeholders, • Meticulous attention to detail, recognising the reputational and commercial impact of errors at Executive and Board level, • Personally accountable for the quality, accuracy and completeness of all outputs, communications and logistics, • Demonstrates mature judgement and confidence to challenge or clarify when required, • Thrives on variety and ambiguity; willing to “roll sleeves up” and take ownership of whatever needs doing, • Emotionally intelligent, calm under pressure and able to absorb stress without it impacting delivery or relationships, • Operates effectively in a fast‑paced, high‑pressure environment with competing and changing priorities, • Demonstrates personal resilience, flexibility and a solutions‑focused mindset when responding to urgent or unexpected demands, • Office based Monday to Thursday with flexibility to attend on a Friday when needed, e.g. for Board meetings, • Available out of hours occasionally to deal with urgent requests remotely and support on-site meetings that are starting earlier/later than usual

Revenues OfficerWallfields, Pegs Lane, Hertford, Hertfordshire, SG13 8EQContract Type: Permanent Contract Details: Full-time permanent position. Partial remote working available with rota-based office days on passing probation and training. Salary: £31,751 to £35,163 (inclusive of local weighting) Working Hours: 37 Job Category: Revenue and BenefitsJob IntroductionAre you a focused, enthusiastic worker and team player who enjoys a professional, fast-paced, customer-facing environment?We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to work on a wide range of projects to assist with the efficient and effective collection of council tax, through determining liability, applying discounts and exemptions, and taking relevant recovery action alongside the day-to-day administration of all accounts.What will you be doing?Some key responsibilities include:- To support the shared service managers in all aspects of the shared services’ functions and operations.- To ensure a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post.- To answer and deal with telephone, written, or face-to-face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures.- To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices.- To identify and award council tax discounts and exemptions where appropriate.- To actively encourage the take-up of available benefits, allowances, and discounts.- To set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.- To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment.- To decide and implement suitable action after a Liability Order has been granted, up to and including referring the appropriate case to enforcement agents.- To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken.- To identify possible irregularities in benefit claims, discounts, and exemptions, and refer these cases to the Fraud Team. - To assist with the development and implementation of new working methods and systems.- To maintain an up-to-date awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate.About youAs an ideal candidate, you will have:- Numeracy skills, including the ability to manipulate numerical data.- Excellent verbal and written communication skills, with a strong customer focus.- Experience in a similar environment.- The ability and willingness to help support and provide guidance, support, and advice to less experienced staff.- Knowledge of Windows-based Office packages.- The ability to work as part of a team, willing to assist others, but also take responsibility for own work as required.- The ability to prioritise and work accurately to targets and deadlines.- Good word processing and IT skills, including an ability to use online computer systems to interrogate and update data.- Self-motivated, enthusiastic, and able to deal with a heavy and varied workload.- The ability to deal with difficult situations.- The ability to maintain concentration in a busy environment.- The ability to work methodically, accurately and thoroughly, paying close attention to detail.- The ability to remain calm and focused under pressure.- The ability to prioritise and work accurately to targets and deadlines.- The ability to learn, all legislation and guidance appropriate to the post.- A commitment to developing customer service skills for dealing with members of the public, face-to-face, or via phone, email or letter.What can we offer you?- Opportunities for growth and cross-department working, learning new skills and service areas- 26-29 days' annual leave rising to 34 days with 5 years' local government service- Usage of our e-fleet during business hours for business-related visits- Employee well-being programme- Employee events group- Regular opportunities to socialise with other teams within the council- Flexible working arrangements, including flexi-time- Up to 50% working from home for eligible posts- Free parking in our offices and select council-owned car parks during business hours- Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP)- Local Government pension scheme- Discounts at council-owned leisure centres- Opportunity to network with colleagues across councils in Hertfordshire and the East of England- Professional environment where your career path really matters, and your development is supported by the organisationHow to applyFor an informal discussion about the role, please contact Kathryn Metcalfe, Revenues Assistant Manager, or Elaine Chapman, Senior Revenues Officer. Closing date: at Midnight Interviews will be held the week of We, as a council, are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site.We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.Find out more about our disability confident scheme on our website.

At Cambridge City Council, we are there for our residents when they need us the most, including when they lose a loved one. That is why we require a sympathetic Bereavement Services Officer to work in our Bereavement Services. To work as part of a team in ensuring the delivery of exceptional bereavement services that meet the needs of our community while upholding the highest standards of professionalism and compassion. In this role you will: • Cremation – You’ll be fully trained and work towards an accredited qualification. You will be involved in the end-to-end cremation process and ashes management., • Chapel - Preparation of the chapel before each service and welcoming the families and Funeral Directors attending and directing them to their seats. Ensuring the correct music / visual tributes are played, orders of service are in place and offering support as required., • Administration - Answering the telephone with great customer service skills, helping families with queries / collection of ashes / planning a service to showing a family around the grounds to view memorial options., • Any previous bereavement / funeral industry experience would be beneficial however not essential as full industry training is provided., • Good Interpersonal skills and organised with excellent attention to detail., • You will need to be able bodied as manual handling will be part of this role., • A real team player with natural compassion and the desire to make a difference every day., • Comfortable communicator able to speak to people in a caring and understanding manner. ___: • A variety of learning and development opportunities via a range of sources and methods, • Access to the highly valued ___ (LGPS), • Additional Voluntary Contribution (Shared AVC) Scheme, • Agile and Flexible working, • Annual leave purchasing scheme, • Annually negotiated pay and award progression, • Confidential advice and support via an Employee Assistance Programme, • Cycle to Work Scheme, • Family friendly policies, • Flexible Bank Holidays, • Free swimming at CCC swimming pools, • Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time), • Gym Memership salary sacrifice scheme, • Home & Electronics salary sacrifice scheme, • Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and more, • Professional Membership Fees paid for, dependent on role, • Relocation Assistance may be payable in approved cases, • Staff reward and recognition framework- including annual staff awards ceremony, • Subsidy for public transport Working Pattern: Monday – Friday with Saturday work on a rota basis Contract: Permanent x 2 Salary: £31,586 - £35,235 per annum (City Pay Band 4), Location:Cambridge City Crematorium and Newmarket Road Cemetery More Information: You can click on the links here to find out more information about ___, ___, our ___, ___ or ___. If you would like an informal chat, please contact Karen Jeckell on or email Application Process: To be considered for this role, pleaseclick ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your ___ (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’.

We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme,

As a Compliance Officer, you will support the Head of Risk and Conduct in delivering the Compliance Monitoring Programme across our client’s insurance business.

Resident Liaison Officer - Social Housing Planned Works Based in Hatfield Full time, permanent £30-33k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Hatfield. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg from (phone number removed) for more information

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in North West London and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and worksPrevious Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivatedIf you are interested please apply online now, or call Meg on (phone number removed) for more information

Opportunity to lead strategic finance, resources and organisational development • Key role in the Chief Officer Team About Our Client Hertfordshire Constabulary is a modern, proactive and flexible police force, with over 2,300 police officers and 1,600 police staff serving a county with a population of well over a million people. Hertfordshire is a diverse geographical area ranging from the urban boundaries of London, and large towns including St Albans, Stevenage and Watford, through to rural communities. The role of Assistant Chief Officer - Resources (Section 151 officer) is to provide robust financial stewardship, statutory compliance, and the effective alignment of resources to support high quality policing across Hertfordshire. As a member of the Executive Team, the Assistant Chief Officer - Resources shapes long-term strategy, provides expert financial leadership, and oversees a wide portfolio including Finance, Estates, Fleet, Procurement, Insurance, Health & Safety, Strategic Risk, and Workforce Development. Job Description • Statutory Section 151 Officer for the Chief Constable and the Office of the Police and Crime Commissioner for Hertfordshire, ensuring full legislative compliance for both entities., • Lead medium and long-term financial planning, budget management, reporting and risk-based decision making., • Oversee estates strategy, capital programme and key support services., • Drive innovation, efficiencies, and continuous improvement., • Collaborate across the Bedfordshire-Cambridgeshire-Hertfordshire alliance and represent the Force regionally and nationally. The Successful Applicant • A professional accountancy qualification (from a CCAB body or CIMA)., • Significant executive level public sector finance experience., • Leadership experience in complex, changing, operational environments., • Excellent communication and influencing skills., • Experience beyond finance in wider resource and organisational leadership., • Experience of high value commercial negotiations., • A UK driving licence is required; some out of hours work may be necessary. What's on Offer • Salary circa £140,000 p.a. plus a car allowance of £10,557 p.a., • LGPS pension., • Generous leave and agile working (subject to operational need)., • Vetting and medical clearance will be required., • This is a politically restricted post. Closing date for the role is 15th April 2026

Assistant Chief Officer • Resources (Section 151 Officer) Opportunity to lead strategic finance, resources and organisational development Key role in the Chief Officer Team About Our Client Hertfordshire Constabulary is a modern, proactive and flexible police force, with over 2,300 police officers and 1,600 police staff serving a county with a population of well over a million people. Hertfordshire is a diverse geographical area ranging from the urban boundaries of London, and large towns including St Albans, Stevenage and Watford, through to rural communities. The role of Assistant Chief Officer - Resources (Section 151 officer) is to provide robust financial stewardship, statutory compliance, and the effective alignment of resources to support high quality policing across Hertfordshire. As a member of the Executive Team, the Assistant Chief Officer - Resources shapes long-term strategy, provides expert financial leadership, and oversees a wide portfolio including Finance, Estates, Fleet, Procurement, Insurance, Health & Safety, Strategic Risk, and Workforce Development. Statutory Section 151 Officer for the Chief Constable and the Office of the Police and Crime Commissioner for Hertfordshire, ensuring full legislative compliance for both entities. Lead medium and long-term financial planning, budget management, reporting and risk-based decision making. Oversee estates strategy, capital programme and key support services. Drive innovation, efficiencies, and continuous improvement. Collaborate across the Bedfordshire-Cambridgeshire-Hertfordshire alliance and represent the Force regionally and nationally. The Successful Applicant A professional accountancy qualification (from a CCAB body or CIMA). Significant executive level public sector finance experience. Leadership experience in complex, changing, operational environments. Excellent communication and influencing skills. Experience beyond finance in wider resource and organisational leadership. Experience of high value commercial negotiations. A UK driving licence is required; some out of hours work may be necessary. What's on Offer Salary circa £140,000 p.a. plus a car allowance of £10,557 p.a. LGPS pension. Generous leave and agile working (subject to operational need). Vetting and medical clearance will be required. This is a politically restricted post. TPBN1_UKTJ