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Disrepair Supervisor Permanent Based in Feltham 40 hour week – Mon - Friday £47,999 - £49,584 + van & fuel card About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? NJC Employer - Annual pay reviews and increases 23 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Disrepair Supervisor, you will provide a high-quality, customer-focused and performance-driven service through the supervision of skilled trade operatives delivering responsive repairs, voids, disrepair and maintenance services on behalf of the London Borough of Hounslow. You will oversee and support trade operatives, contractors and suppliers, ensuring that all works are completed safely, efficiently, on time and to the required quality standards. You will be part of a team of supervisors delivering exceptional performance through engaged and high-performing employees. The role will have specific responsibility for the management of housing disrepair cases, including inspections, diagnosis of property defects, programming and monitoring remedial works, evidence gathering and ensuring compliance with legal and regulatory requirements. The post holder will work closely with operational, surveying and legal teams to minimise disrepair claims, improve resident outcomes and ensure that landlord obligations are fulfilled. You will maintain a thorough understanding of all relevant health and safety legislation, housing legislation, company policies and regulatory requirements, ensuring compliance across all areas of responsibility. Key Responsibilities include: Effectively supervise a team of skilled trade operatives, offering support, guidance and coaching to ensure work activity is completed on time and to required standards. Ensure a consistently high standard of workmanship is delivered by both in-house operatives and external contractors through regular site inspections and quality assurance checks. Conduct regular one-to-one meetings with operatives to discuss performance, development, wellbeing and productivity. Manage performance, conduct, attendance and capability matters in accordance with company policies and procedures. Work collaboratively with operational teams to effectively allocate labour, materials and resources to meet service demands. Identify opportunities to improve operational performance, service delivery and customer satisfaction through continuous improvement initiatives. Ensure accurate and timely completion of all records, work orders, timesheets and electronic management systems.Disrepair Management Responsibilities Manage and oversee housing disrepair cases from referral through to completion, ensuring repairs are delivered within agreed timescales and legal requirements. Undertake detailed property inspections to identify defects, diagnose root causes and specify appropriate remedial works. Manage works relating to housing disrepair, damp, mould, condensation and structural repair issues. Ensure all disrepair works are programmed, monitored and completed in accordance with court directions, settlement agreements, pre-action protocols and organisational procedures. Work closely with Disrepair Case Managers, Surveyors, Legal Services and Contractors to ensure effective case progression and resolution. Monitor the quality and timeliness of disrepair works through regular inspections and post-inspections. Ensure appropriate temporary solutions are implemented where permanent repairs cannot be completed immediately. Support the completion of technical reports, witness statements and documentation required for legal proceedings, complaints, Ombudsman investigations and insurance claims. Identify and escalate any risks associated with disrepair cases, including health and safety, compliance, safeguarding and reputational risks. Drive timely resolution of disrepair cases to minimise claim exposure and improve resident satisfaction.Legal Compliance and Evidence Management Maintain comprehensive and accurate records of inspections, photographs, specifications, progress updates, communication records and completion evidence. Ensure records are suitable for legal disclosure and support robust defence of housing disrepair claims where applicable. Assist in the preparation of responses to legal enquiries, complaints, claims and regulatory investigations. Ensure landlord obligations are met in accordance with relevant housing legislation and contractual requirements. Monitor compliance with regulatory standards, policies and procedures relating to repairs, maintenance and property condition. Attend case review meetings with legal representatives, surveyors and stakeholders where required. Provide professional and factual evidence regarding completed inspections and works when requested.Health, Safety and Compliance Ensure the safety of employees, residents, contractors and members of the public by complying with all health and safety legislation and company procedures. Implement and work within CDM-controlled and monitored environments. Ensure all risk assessments, method statements and safe systems of work are followed. Maintain awareness of statutory compliance requirements and ensure works are completed in accordance with current regulations. Ensure operatives maintain tools, plant, equipment and vehicles in a safe and serviceable condition. Ensure all mandatory training and compliance requirements remain current and up to date.Customer Service Deliver high standards of customer care and act professionally when dealing with tenants, leaseholders and stakeholders. Manage complex customer issues and provide practical solutions to achieve satisfactory outcomes. Support vulnerable residents and manage sensitive cases with discretion, empathy and professionalism. Promote a customer-first culture throughout the team.Fleet and Asset Management Be responsible for the appropriate use and maintenance of company vehicles, equipment and materials. Ensure operatives' vehicles remain clean, safe and maintained in accordance with fleet requirements. Undertake regular inspections of tools and equipment to ensure they remain fit for purpose. General Undertake any other duties commensurate with the level of the post as reasonably required by the business. Hold and maintain a valid full UK driving licence. Education & Qualifications desirable: Essential Apprenticeship, City & Guilds, NVQ Level 2/3 or equivalent trade qualification. Supervisory experience Full UK Driving Licence. Desirable HNC/HND in Building Studies, Construction, Surveying, Property Maintenance or related discipline. Damp and Mould Assessment Training. Professional membership with CIOB, RICS, CABE or equivalent. Knowledge Requirements Essential Strong understanding of responsive repairs and property maintenance practices. Knowledge of health and safety legislation and safe working practices. Understanding of contractor management and performance monitoring. Knowledge of building defects, diagnostics and repair methodologies. Understanding of safeguarding responsibilities.Desirable Knowledge of Housing Act 2004. Knowledge of Landlord and Tenant Act 1985. Knowledge of Homes (Fitness for Human Habitation) Act 2018. Understanding of Housing Ombudsman requirements and complaint handling expectations. Knowledge of housing disrepair legislation and pre-action protocols. Understanding of damp, mould and condensation management principles. Understanding of evidence requirements associated with claims and legal proceedings Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

We are currently recruiting for an experienced Planner to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties. The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards. Responsibilities Planning and scheduling daily workloads for operatives and subcontractors. Managing diaries to maximise productivity and minimise travel time. Allocating responsive repairs, planned works, and maintenance appointments. Monitoring job progress and rescheduling works where required. Liaising with tenants, clients, site teams, and contractors to coordinate appointments. Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs. Updating internal systems with accurate job information and appointment details. Tracking outstanding works and ensuring follow-on appointments are arranged promptly. Producing reports on productivity, work volumes, and performance. Requirements Proven experience as a Planner/Scheduler, ideally within social housing or domestic maintenance. Excellent organisational and time-management skills Confident speaking to customers over the phone Able to manage a busy workload and prioritise effectively Strong attention to detail

Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are looking for a dynamic & motivated commercial gas engineer, with strong technical expertise, and solution oriented approach to join our team. Overview of Role: The Commercial Engineer will work closely with our engineering teams to provide technical solutions to our clients, and attending premises to carry out service, breakdown and repair work. You will be an COCN1 gas qualified engineer with experience in commercial gas heating and hot water systems. Key Responsibilities: Carrying out service and maintenance works on a variety of properties across the region. Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards. Communicate updates and progress of work, completing the required paperwork electronically and manually. Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work. To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements. Key Attributes: With a friendly and professional attitude, you will build strong relationships with our clients and their tenants, ensuring all works meet the required standards. Experience in working on commercial gas heating and hot water systems COCN1 Qualified Working hours: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, call out rota to go on doing evenings & weekend work. What We Offer: Company vehicle and fuel card Uniform & mobile device Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Gender & Equality working groups Bike to Work Scheme Electric Vehicle Leasing Scheme Sureserve Academy- a platform for development, career progression Employee Voice programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK. TPBN1_UKTJ

We are currently recruiting for an experienced Planner to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties. The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards. Responsibilities Planning and scheduling daily workloads for operatives and subcontractors. Managing diaries to maximise productivity and minimise travel time. Allocating responsive repairs, planned works, and maintenance appointments. Monitoring job progress and rescheduling works where required. Liaising with tenants, clients, site teams, and contractors to coordinate appointments. Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs. Updating internal systems with accurate job information and appointment details. Tracking outstanding works and ensuring follow-on appointments are arranged promptly. Producing reports on productivity, work volumes, and performance. Requirements Proven experience as a Planner/Scheduler, ideally within social housing or domestic maintenance. Excellent organisational and time-management skills Confident speaking to customers over the phone Able to manage a busy workload and prioritise effectively Strong attention to detail

Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) – Kitchens & Bathrooms Resident Liaison Officer | Tenant Liaison | RLO | Social Housing | Planned Maintenance Job Title: Resident Liaison Officer (RLO) – Kitchen & Bathroom Renewals Location: Ealing, West London (Local Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract / Temp to Perm Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Are you an experienced, customer-focused Resident Liaison Officer (RLO) looking for your next contract in West London We are urgently recruiting a skilled Resident Liaison Officer to join an established social housing contractor delivering a high-volume kitchen and bathroom renewal programme across occupied housing stock in Ealing. Acting as the vital link between residents, site management, and trade operatives, you will oversee tenant engagement from initial home surveys and colour choice selections through to installation access and final customer sign-off. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with reliable weekly pay. Structured Planned Works: Focus on a dedicated, high-volume internal planned maintenance scheme. Local Patch: Work locally within the London Borough of Ealing with consistent, full-time weekday hours. Key Responsibilities: Pre-Start Surveys & Choice Selections: Visit tenants in their homes to explain works schedules, complete pre-start surveys, and guide residents through kitchen and bathroom finish choices. Access Coordination: Manage daily property access, liaising closely with site supervisors and sub-contractors to keep multi-trade replacement schedules running on time. Occupied Home Support: Support residents through the temporary disruption of live plumbing and electrical works, ensuring temporary facilities are arranged where required. Issue Resolution & De-escalation: Handle tenant queries, manage access refusals, and resolve minor on-site disputes before they turn into formal complaints. Handover & Administration: Maintain accurate resident logs, track job progress on internal systems, and conduct post-completion satisfaction surveys. Candidate Profile & Requirements: Prior RLO Experience: Essential. Proven background working as an RLO or TLO within social housing or local authority planned maintenance contracts. Kitchen & Bathroom Scheme Knowledge: Practical understanding of internal refurbishment programmes in live/occupied environments. Full Mobility: Must hold a Full UK Driving Licence and have access to your own vehicle for daily estate visits across Ealing. Soft Skills: Excellent conflict-resolution skills, strong empathy, clear communication, and high organisational ability. How to Apply: If you are an experienced Resident Liaison Officer ready for an immediate start in Ealing, click APPLY NOW with your updated CV for immediate consideration. Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, Kitchens and Bathrooms, Planned Maintenance, Decent Homes, Housing Association, Council, Ealing, Acton, Hanwell, Southall, West London

Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred. About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Disrepair Supervisor Permanent Based in Feltham 40 hour week – Mon - Friday £47,999 - £49,584 + van & fuel card About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? NJC Employer - Annual pay reviews and increases 23 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Disrepair Supervisor, you will provide a high-quality, customer-focused and performance-driven service through the supervision of skilled trade operatives delivering responsive repairs, voids, disrepair and maintenance services on behalf of the London Borough of Hounslow. You will oversee and support trade operatives, contractors and suppliers, ensuring that all works are completed safely, efficiently, on time and to the required quality standards. You will be part of a team of supervisors delivering exceptional performance through engaged and high-performing employees. The role will have specific responsibility for the management of housing disrepair cases, including inspections, diagnosis of property defects, programming and monitoring remedial works, evidence gathering and ensuring compliance with legal and regulatory requirements. The post holder will work closely with operational, surveying and legal teams to minimise disrepair claims, improve resident outcomes and ensure that landlord obligations are fulfilled. You will maintain a thorough understanding of all relevant health and safety legislation, housing legislation, company policies and regulatory requirements, ensuring compliance across all areas of responsibility. Key Responsibilities include: Effectively supervise a team of skilled trade operatives, offering support, guidance and coaching to ensure work activity is completed on time and to required standards. Ensure a consistently high standard of workmanship is delivered by both in-house operatives and external contractors through regular site inspections and quality assurance checks. Conduct regular one-to-one meetings with operatives to discuss performance, development, wellbeing and productivity. Manage performance, conduct, attendance and capability matters in accordance with company policies and procedures. Work collaboratively with operational teams to effectively allocate labour, materials and resources to meet service demands. Identify opportunities to improve operational performance, service delivery and customer satisfaction through continuous improvement initiatives. Ensure accurate and timely completion of all records, work orders, timesheets and electronic management systems.Disrepair Management Responsibilities Manage and oversee housing disrepair cases from referral through to completion, ensuring repairs are delivered within agreed timescales and legal requirements. Undertake detailed property inspections to identify defects, diagnose root causes and specify appropriate remedial works. Manage works relating to housing disrepair, damp, mould, condensation and structural repair issues. Ensure all disrepair works are programmed, monitored and completed in accordance with court directions, settlement agreements, pre-action protocols and organisational procedures. Work closely with Disrepair Case Managers, Surveyors, Legal Services and Contractors to ensure effective case progression and resolution. Monitor the quality and timeliness of disrepair works through regular inspections and post-inspections. Ensure appropriate temporary solutions are implemented where permanent repairs cannot be completed immediately. Support the completion of technical reports, witness statements and documentation required for legal proceedings, complaints, Ombudsman investigations and insurance claims. Identify and escalate any risks associated with disrepair cases, including health and safety, compliance, safeguarding and reputational risks. Drive timely resolution of disrepair cases to minimise claim exposure and improve resident satisfaction.Legal Compliance and Evidence Management Maintain comprehensive and accurate records of inspections, photographs, specifications, progress updates, communication records and completion evidence. Ensure records are suitable for legal disclosure and support robust defence of housing disrepair claims where applicable. Assist in the preparation of responses to legal enquiries, complaints, claims and regulatory investigations. Ensure landlord obligations are met in accordance with relevant housing legislation and contractual requirements. Monitor compliance with regulatory standards, policies and procedures relating to repairs, maintenance and property condition. Attend case review meetings with legal representatives, surveyors and stakeholders where required. Provide professional and factual evidence regarding completed inspections and works when requested.Health, Safety and Compliance Ensure the safety of employees, residents, contractors and members of the public by complying with all health and safety legislation and company procedures. Implement and work within CDM-controlled and monitored environments. Ensure all risk assessments, method statements and safe systems of work are followed. Maintain awareness of statutory compliance requirements and ensure works are completed in accordance with current regulations. Ensure operatives maintain tools, plant, equipment and vehicles in a safe and serviceable condition. Ensure all mandatory training and compliance requirements remain current and up to date.Customer Service Deliver high standards of customer care and act professionally when dealing with tenants, leaseholders and stakeholders. Manage complex customer issues and provide practical solutions to achieve satisfactory outcomes. Support vulnerable residents and manage sensitive cases with discretion, empathy and professionalism. Promote a customer-first culture throughout the team.Fleet and Asset Management Be responsible for the appropriate use and maintenance of company vehicles, equipment and materials. Ensure operatives' vehicles remain clean, safe and maintained in accordance with fleet requirements. Undertake regular inspections of tools and equipment to ensure they remain fit for purpose. General Undertake any other duties commensurate with the level of the post as reasonably required by the business. Hold and maintain a valid full UK driving licence. Education & Qualifications desirable: Essential Apprenticeship, City & Guilds, NVQ Level 2/3 or equivalent trade qualification. Supervisory experience Full UK Driving Licence. Desirable HNC/HND in Building Studies, Construction, Surveying, Property Maintenance or related discipline. Damp and Mould Assessment Training. Professional membership with CIOB, RICS, CABE or equivalent. Knowledge Requirements Essential Strong understanding of responsive repairs and property maintenance practices. Knowledge of health and safety legislation and safe working practices. Understanding of contractor management and performance monitoring. Knowledge of building defects, diagnostics and repair methodologies. Understanding of safeguarding responsibilities.Desirable Knowledge of Housing Act 2004. Knowledge of Landlord and Tenant Act 1985. Knowledge of Homes (Fitness for Human Habitation) Act 2018. Understanding of Housing Ombudsman requirements and complaint handling expectations. Knowledge of housing disrepair legislation and pre-action protocols. Understanding of damp, mould and condensation management principles. Understanding of evidence requirements associated with claims and legal proceedings Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Greetings of the day. Dear job seeker, please apply to below vacancy if it interests you- We're looking for Water Supervisors Sector: Housing Location: W6 The Role at a Glance Job Overview: Job Role: Water Supervisors Location: London W6 Duration: 3months temp to perm Hours: Monday to Friday 8am to 5pm. Payrate: £24.04, an hour (£50K equivalent) pay be some room for flex up to £25 / £25.50 per hour Start date: ASAP Responsibilities Overseeing the Water Treatment Engineers on Site. Engineers get involved in temperature checks, water sampling, disinfection and chlorination, maintaining and servicing water softeners, filtration units, thermostatic mixing valves (TMVs). Requirement: Healthcare or Critical sector experience please Basic DBS needed Looking for candidates with reference/experience in water compliance Job Scope & Career Path This is a temporary to permanent position for the right candidate and will progress as the job and development moves forward. Please click apply to register your interest or call our RGSetsquare London office/ (phone number removed). Eden Brown is acting as an Employment Business in relation to this vacancy

Site Manager – Kitchen & Bathroom Refurbishments Location: Wandsworth, South West London Contract: Freelance / CIS Rate: Excellent CIS rate on offer Reporting to: Contracts Manager Client: Main Contractor We are currently recruiting for an experienced Site Manager to oversee a kitchen and bathroom replacement programme on a social housing refurbishment project in Wandsworth. This is an excellent opportunity for a Site Manager looking for a freelance position with full autonomy and responsibility for the day-to-day running of the site. The Role You will take full ownership of the site, managing the delivery of kitchen and bathroom replacements within occupied social housing properties. You will report directly to the Contracts Manager while having the autonomy to plan, organise and manage the works on site. Key responsibilities will include: • Taking full responsibility for the day-to-day management of the site, • Managing kitchen and bathroom replacement works from start to completion, • Supervising subcontractors and site operatives, • Ensuring works are delivered safely, on programme and to the required quality standards, • Coordinating trades and managing site logistics, • Liaising with residents, client representatives and other stakeholders where required, • Monitoring progress and reporting back to the Contracts Manager, • Ensuring health & safety, quality and environmental requirements are maintained, • Carrying out regular site inspections and quality checks, • Managing snagging and ensuring works are completed to a high standard, • Maintaining accurate site records and documentation, • Ensuring the site is kept organised, safe and compliant at all times About You The successful candidate will have: • Proven experience as a Site Manager within social housing, planned maintenance or refurbishment, • Previous experience managing kitchen and bathroom replacement programmes, • Strong knowledge of working within occupied residential properties, • Good understanding of health & safety and site compliance, • Excellent subcontractor and workforce management skills, • Strong communication and organisational skills, • The confidence to take full ownership of a site and work autonomously, • Relevant Site Management qualifications, ideally SMSTS, • CSCS and First Aid qualifications What's on Offer • Excellent CIS rate, • Freelance contract with a reputable main contractor, • Long-term project opportunity, • Full autonomy and ownership of the site, • Direct reporting line to an experienced Contracts Manager, • Wandsworth-based project If you are an experienced Site Manager with a strong background in social housing kitchen and bathroom refurbishments and are looking for a role where you can take genuine ownership of a project, we would like to hear from you. Apply now for more information

Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are seeking an experienced gas engineer to join our busy team to carry out service, and repairs on domestic heating and hot water systems for our customers. Overview of Role: The primary responsibility of the Heating Engineer will be to maintain and repair heating systems in our clients' properties. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction. Key Responsibilities: Carry out service and maintenance works on a variety of domestic properties across the region. Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards. Communicate updates and progress of work, completing the required paperwork electronically and manually. Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work. To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements. Key Attributes & Requirements: Gas qualifications are essential for this role including as a minimum CCN1, CENWAT, HTR1, CKR1. Out of Hours evening and weekend cover on a rota basis is required as part of this role A friendly and professional attitude to build strong relationships with clients & tenants It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours are: 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs 1 hour for lunch daily, call out rota to go on doing evenings & weekend work. What We Offer: Company vehicle and fuel card Support provided for professional qualifications Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Enhanced maternity & paternity packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice programme Social activities for all of our Teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK. TPBN1_UKTJ

Job Title: Subject Access Request (SAR) Officer Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote - Training fully office based (1-2 weeks) Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced and detail-oriented Subject Access Request (SAR) Officer to join the Housing Strategy, Performance and Improvement team. The successful candidate will be responsible for managing Subject Access Requests in line with UK GDPR, the Data Protection Act 2018, and organisational policies, ensuring responses are accurate, compliant, and delivered within statutory deadlines. Key Responsibilities Manage and coordinate Subject Access Requests from receipt through to completion. Gather, review and collate information from multiple departments. Identify personal data and apply appropriate redactions in accordance with data protection legislation. Ensure requests are processed within statutory timescales. Liaise with internal stakeholders to obtain information and provide progress updates. Maintain accurate records and audit trails of all requests and actions taken. Essential Skills & Experience Excellent attention to detail with the ability to accurately review large volumes of information. Strong analytical and decision-making skills, particularly relating to disclosure and redaction decisions. Strong organisational skills with the ability to manage competing priorities and meet deadlines. Experience working with confidential information while maintaining professionalism and discretion. Proficient in Microsoft Office applications. Experience using case management, records management, or document management systems. Understanding of UK GDPR and Data Protection Act 2018 principles. Ideal Candidate Previous experience handling Subject Access Requests, Freedom of Information requests, data protection, information governance, compliance, or records management activities. Able to work independently while collaborating effectively with a range of stakeholders. Committed to delivering excellent customer service and maintaining high standards of accuracy and compliance. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We're looking for a kind, compassionate and resilient Support Worker to join our Young People Social Care Service in Ealing. £30,784.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The working pattern for this role consist of: A rolling program, every 4 weeks Combination of; Early shifts 8:00 - 16:00 Late shifts 14:00 - 22:00 & weekend shifts What you'll do: - Building supportive, trusting relationships with customers - Working proactively with other members of the team to handle the service caseload and administrative responsibilities - Supporting key customers to set personalised goals in the form of a Support Plan - Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals - Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Flexible - Open to feedback and self development - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is essentially customer-focused - Is motivated towards excellence and improvement of personal performance with a can do attitude - Ability to cope positively with challenging and diverse behaviours What you'll bring: Essential: - NVQ Level 2 or equivalent experience in the social care/charity sector - Experience working with young people Desirable: Experience of working with a supported housing service About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description

Greetings of the day. Dear job seeker, please apply to below vacancy if it interests you- We're looking for Complaints Reviewer Sector: Housing Location: London The Role at a Glance Job Overview: Job Role: Complaints Reviewer Location: London, W6 Duration: 3months temp / Hybrid (2 office days, Wednesdays & Thursdays) Hours: M-F 9am - 5pm (35 hours per week, with a 1-hour unpaid lunch break) Payrate: £25.27 PAYE or £33.42 umbrella Start date: ASAP Responsibilities Lead on reviewing stage 2 complaints, conducting thorough assessments of stage 1 investigations to ensure they have been comprehensive, fair and compliant with regulatory requirements. Advise on the appropriate level of rigor required for stage 2 reviews, ensuring investigations are proportionate to the complexity and significance of the complaint Make independent, evidence-based decisions on complaint outcomes, compensation levels and other remedies in line with organisational policy and regulatory guidance Ensure all stage 2 reviews are completed within regulatory timescales and meet the standards set out in the Housing Ombudsman Service Complaint Handling Code Take ownership of stage 2 reviews from acknowledgement to closure, keeping residents regularly informed of progress and explaining decisions clearly and sensitively Resolve complex, ongoing complaint through comprehensive review, identifying where service failures have occurred and determining appropriate redress Draft comprehensive, high-quality response letters that demonstrate a thorough review, balanced decision making and clear reasoning. Maintain accurate and detailed records on the organisation's CRM system of all customers contact, evidence reviewed and decisions made in relation to complaint Qualifications: This role is subject to a basic criminal record Check. Demonstrable experience of complaint handling within a regulatory environment, managing cases through to resolution Proven experience reviewing the quality of complaint investigations and assessments conducted by others. Experience working with compensation frameworks and making evidence-based decisions on appropriate redress levels. Excellent written communication skills with the ability to draft comprehensive, clear and balanced response letters and reports for senior audiences Advanced analytical skills with the ability to assess investigation quality, identify gaps in evidence and determine appropriate next steps. Confident decision-making ability with sound judgement on complaint outcomes, compensation levels and organisational risk. Intermediate IT and systems skills including Microsoft office. Job Scope & Career Path This is a temporary to permanent position for the right candidate and will progress as the job and development moves forward. Please click apply to register your interest or call our RGSetsquare London office/ (phone number removed). Eden Brown is acting as an Employment Business in relation to this vacancy

Position: Repairs Scheduler Location: Merton Salary: 28-30k depending on experience The role: We are currently recruiting an experienced repairs/maintenance scheduler for a well established maintenance contractor for their Merton office. This is an exciting opportunity to become an integral part of a thriving repairs team, with excellent opportunity to grow and progress within the role. Duties include: • First point of contact for customers to report required repairs or defects. • Scheduling operatives' work, booking appointments, including follow on works. • Working with clients, suveryors, operatives throughout the works, through to completion, including client meetings where required. • Managing operatives’ diaries to ensure that theyre are productive. The ideal candidate will have: • Planning/scheduling experience. • Social housing/property maintenance experience. • IT literate- Microsoft packages, training will be provided on bespoke in house system • Exellent communication skills, both written and verbal. • Confident telephone manner, good customer service skills. To apply: Click 'apply now' to send your CV to be considered for the role, or contact us for more information

We are currently looking for an experienced Electrical Supervisor to join our team on a large-scale residential development. The successful candidate will be responsible for supervising electrical works across the development, ensuring projects are delivered safely, efficiently, and to the required quality standards. Electrical Supervisor Key Responsibilities • Supervise and coordinate electrical installations across a residential scheme., • Manage and support electricians and electrical subcontractors on site., • Monitor progress and ensure works are completed to programme., • Ensure all electrical works are carried out in accordance with drawings, specifications, and current regulations., • Carry out regular quality inspections and ensure a high standard of workmanship., • Coordinate with the Site Manager, Project Manager, other trades, and subcontractors., • Identify and resolve technical issues on site., • Ensure health & safety procedures are followed at all times., • Complete relevant site documentation, inspections, and reports., • Assist with commissioning, snagging, and handover of completed properties. Electrical Supervisor Requirements • Gold ECS, • SSSTS, • Proven experience as an Electrical Supervisor, ideally within residential construction., • Strong knowledge of electrical installations and current regulations., • Experience supervising electrical teams on housing or apartment developments., • Ability to read and interpret electrical drawings and specifications., • Good communication and organisational skills., • Strong understanding of health & safety requirements., • Relevant electrical qualifications. To apply: Please send your CV below

Surveyor Directorate: Homecare Date Written: December 2021 Notice Period: One Month Grade: GGS-11 Job Code: 1213 Purpose of the Role To provide property surveying services primarily across the Homecare Directorate, while also supporting the wider business as required. The role is responsible for identifying, inspecting, and providing solutions to property defects and maintenance issues across the housing stock. This includes preparing schedules of work and providing project management support for minor and major works where appropriate technical expertise is required. Working within designated geographical areas, the Surveyor will maintain a flexible approach to supporting wider regions when needed. The role also provides technical leadership on a variety of multi-disciplinary projects delivered by both in-house teams and external contractors, ensuring statutory compliance obligations are met while delivering excellent customer outcomes. Key Duties and Responsibilities Inspect and assess repair requests and defects where technical investigation is required to determine the most appropriate remedial solution. Investigate technical defects and cases of disrepair, including property inspections and the preparation of Housing Conditions Reports where necessary. Provide technical support in relation to disrepair matters and legal claims. Offer expert maintenance advice to support operational and business decisions, liaising with managers, supervisors, trade teams, subcontractors, contractors, consultants, and other stakeholders. Obtain quotations for repairs and specialist works in accordance with company financial procedures. Provide technical approval for Disabled Facilities Grant applications and associated works, including progress inspections and post-completion checks. Provide technical assistance regarding customer permissions and retrospective permission requests. Support the Property Care Team with surveying requirements relating to planned maintenance programmes. Carry out property inspections to assess component lifecycles and provide recommendations for inclusion within planned maintenance programmes. Deliver exceptional customer service when responding to customer enquiries, requests, and complaints, using a professional, empathetic, and solution-focused approach. Work collaboratively across departments to share knowledge, support continuous improvement, and contribute to organisational objectives. Maintain high standards of written and verbal communication, ensuring accurate records, reporting, and data management. Undertake any other reasonable duties commensurate with the position. Knowledge, Skills and Experience Essential Experience within building maintenance, property surveying, or a similar construction-related environment. Relevant Degree, HND, HNC, or equivalent qualification in Building Surveying or another construction-related discipline. Strong interpersonal, communication, negotiation, and stakeholder management skills. Ability to manage competing priorities and work effectively under pressure. Commercially aware with a focus on achieving value for money. Good working knowledge of Microsoft Office applications and maintenance management systems. Full UK driving licence and access to transport, or the ability to travel efficiently between locations as required. Desirable Membership of the Royal Institution of Chartered Surveyors (RICS). Experience working within social housing, planned maintenance, repairs, or asset management environments. Additional Information Successful applicants will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check. This role requires a strong commitment to health and safety, customer satisfaction, and maintaining high professional standards