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Disrepair Supervisor Permanent Based in Feltham 40 hour week – Mon - Friday £47,999 - £49,584 + van & fuel card About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? NJC Employer - Annual pay reviews and increases 23 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Disrepair Supervisor, you will provide a high-quality, customer-focused and performance-driven service through the supervision of skilled trade operatives delivering responsive repairs, voids, disrepair and maintenance services on behalf of the London Borough of Hounslow. You will oversee and support trade operatives, contractors and suppliers, ensuring that all works are completed safely, efficiently, on time and to the required quality standards. You will be part of a team of supervisors delivering exceptional performance through engaged and high-performing employees. The role will have specific responsibility for the management of housing disrepair cases, including inspections, diagnosis of property defects, programming and monitoring remedial works, evidence gathering and ensuring compliance with legal and regulatory requirements. The post holder will work closely with operational, surveying and legal teams to minimise disrepair claims, improve resident outcomes and ensure that landlord obligations are fulfilled. You will maintain a thorough understanding of all relevant health and safety legislation, housing legislation, company policies and regulatory requirements, ensuring compliance across all areas of responsibility. Key Responsibilities include: Effectively supervise a team of skilled trade operatives, offering support, guidance and coaching to ensure work activity is completed on time and to required standards. Ensure a consistently high standard of workmanship is delivered by both in-house operatives and external contractors through regular site inspections and quality assurance checks. Conduct regular one-to-one meetings with operatives to discuss performance, development, wellbeing and productivity. Manage performance, conduct, attendance and capability matters in accordance with company policies and procedures. Work collaboratively with operational teams to effectively allocate labour, materials and resources to meet service demands. Identify opportunities to improve operational performance, service delivery and customer satisfaction through continuous improvement initiatives. Ensure accurate and timely completion of all records, work orders, timesheets and electronic management systems.Disrepair Management Responsibilities Manage and oversee housing disrepair cases from referral through to completion, ensuring repairs are delivered within agreed timescales and legal requirements. Undertake detailed property inspections to identify defects, diagnose root causes and specify appropriate remedial works. Manage works relating to housing disrepair, damp, mould, condensation and structural repair issues. Ensure all disrepair works are programmed, monitored and completed in accordance with court directions, settlement agreements, pre-action protocols and organisational procedures. Work closely with Disrepair Case Managers, Surveyors, Legal Services and Contractors to ensure effective case progression and resolution. Monitor the quality and timeliness of disrepair works through regular inspections and post-inspections. Ensure appropriate temporary solutions are implemented where permanent repairs cannot be completed immediately. Support the completion of technical reports, witness statements and documentation required for legal proceedings, complaints, Ombudsman investigations and insurance claims. Identify and escalate any risks associated with disrepair cases, including health and safety, compliance, safeguarding and reputational risks. Drive timely resolution of disrepair cases to minimise claim exposure and improve resident satisfaction.Legal Compliance and Evidence Management Maintain comprehensive and accurate records of inspections, photographs, specifications, progress updates, communication records and completion evidence. Ensure records are suitable for legal disclosure and support robust defence of housing disrepair claims where applicable. Assist in the preparation of responses to legal enquiries, complaints, claims and regulatory investigations. Ensure landlord obligations are met in accordance with relevant housing legislation and contractual requirements. Monitor compliance with regulatory standards, policies and procedures relating to repairs, maintenance and property condition. Attend case review meetings with legal representatives, surveyors and stakeholders where required. Provide professional and factual evidence regarding completed inspections and works when requested.Health, Safety and Compliance Ensure the safety of employees, residents, contractors and members of the public by complying with all health and safety legislation and company procedures. Implement and work within CDM-controlled and monitored environments. Ensure all risk assessments, method statements and safe systems of work are followed. Maintain awareness of statutory compliance requirements and ensure works are completed in accordance with current regulations. Ensure operatives maintain tools, plant, equipment and vehicles in a safe and serviceable condition. Ensure all mandatory training and compliance requirements remain current and up to date.Customer Service Deliver high standards of customer care and act professionally when dealing with tenants, leaseholders and stakeholders. Manage complex customer issues and provide practical solutions to achieve satisfactory outcomes. Support vulnerable residents and manage sensitive cases with discretion, empathy and professionalism. Promote a customer-first culture throughout the team.Fleet and Asset Management Be responsible for the appropriate use and maintenance of company vehicles, equipment and materials. Ensure operatives' vehicles remain clean, safe and maintained in accordance with fleet requirements. Undertake regular inspections of tools and equipment to ensure they remain fit for purpose. General Undertake any other duties commensurate with the level of the post as reasonably required by the business. Hold and maintain a valid full UK driving licence. Education & Qualifications desirable: Essential Apprenticeship, City & Guilds, NVQ Level 2/3 or equivalent trade qualification. Supervisory experience Full UK Driving Licence. Desirable HNC/HND in Building Studies, Construction, Surveying, Property Maintenance or related discipline. Damp and Mould Assessment Training. Professional membership with CIOB, RICS, CABE or equivalent. Knowledge Requirements Essential Strong understanding of responsive repairs and property maintenance practices. Knowledge of health and safety legislation and safe working practices. Understanding of contractor management and performance monitoring. Knowledge of building defects, diagnostics and repair methodologies. Understanding of safeguarding responsibilities.Desirable Knowledge of Housing Act 2004. Knowledge of Landlord and Tenant Act 1985. Knowledge of Homes (Fitness for Human Habitation) Act 2018. Understanding of Housing Ombudsman requirements and complaint handling expectations. Knowledge of housing disrepair legislation and pre-action protocols. Understanding of damp, mould and condensation management principles. Understanding of evidence requirements associated with claims and legal proceedings Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

MAINTENANCE DISREPAIR SUPERVISOR Temp Role Location: UB TW KT postcode areas £35.46per hour Via Umbrella or CIS Must have full UK Driving licence We are seeking to recruit a Disrepair Supervisor to be based in out Southgate office to cover UB TW KT postcode areas. This is a fantastic opportunity to join our Team which provides in house repairs and maintenance service companywide, involving over 200 people focused on delivering repairs and planned improvements to more than 26,000 homes. This is a critical role requiring a candidate with exceptional knowledge of housing repairs and disrepair. The position is a nine/twelve -month contract with a competitive hourly rate, ideal for a dedicated professional looking to make a significant impact in a short period. This role will require you to be responsible for the supervision of a team of operatives, ensuring that the services provided are in line with the KPIs and set strategy. Being fully compliant with legislative, regulatory, contractual, budgetary and policy constraints. You will ensure work complies with current statutory and non-statutory legislation, adhering to our SHE system and ensuring that Gas safe and EIC / NIC membership and compliance are maintained. Day-to-day of the role: Oversee and coordinate the repair workstreams, ensuring all activities comply with industry standards and organisational policies. Supervise repair teams, providing guidance and support to ensure high-quality workmanship and efficiency. Conduct site inspections to assess the quality of repairs and identify any instances of disrepair. Liaise with contractors, tenants, and internal teams to facilitate smooth operations and effective communication. Manage and monitor repair schedules, ensuring timely completion of work and adherence to set budgets. Provide technical expertise and advice on housing repairs and disrepair matters. Prepare and present reports on the progress and outcomes of repair projects.You must possess. Proven experience as a Repairs Supervisor within the housing sector. Excellent knowledge of housing repairs and disrepair processes. Strong leadership skills with the ability to manage and motivate teams. Proficient in planning, organising, and prioritising workloads. Excellent communication and interpersonal skills. Ability to work under pressure and meet deadlines. Relevant qualifications in building, construction, or a related field are desirable. Experience in delivering a quality repairs service in a partnership working environment High level of technical knowledge and diagnosis skills in a housing maintenance environment Working knowledge of SHE regulations including CDM, Asbestos and all other regulations relating to the delivery of building maintenance work Ability to communicate in both verbal and written form Able to manage problems and identify solutions Able to use IT systems, databases, and Microsoft office Able to stay calm under pressure Able to work as part of a team and self-motivated Access to a vehicle for business use and a full driving licence Proven trade background and qualifications, such as NVQ/City and Guilds apprenticeship Site Safety Management Training Scheme Institute of Leadership and Management qualification / demonstrable supervisory experience Experience of using database systems (Northgate Housing Management System / Dynamic Resource System) To work flexible working patterns as agreed by management

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Greetings of the day. Dear job seeker, please apply to below vacancy if it interests you- We're looking forMulti-Trade Carpenters Sector:Housing 📍 Location:HA9 The Role at a Glance We're Hiring Multi-Trade Carpenters in Housing. Job Role: Multi-Trade Carpenters Location: London HA9 Duration: Temp to perm Hours: M-F 8am - 5pm (42.5hours per week, with a 1-hour unpaid lunch break) Payrate: : £19.01 PAYE or £24.73 per hour Umbrella Start date: ASAP Required: Driving License. Job Scope & Career Path This is a temporary to permanent position for the right candidate and will progress as the job and development moves forward. Please click apply to register your interest or call our RGSetsquare London office/ (phone number removed). Eden Brown is acting as an Employment Business in relation to this vacancy

Central Training is working with a prominent mental health charity that provides crucial services and support to the local community. Our client is currently recruiting an Inpatient Support Worker to work in the Harrow area at a service that provides support to inpatients transitioning from the hospital to community living. The role involves helping clients to set up benefits, manage tenancies and develop life skills to live independently. 28 hours per week Tuesday - Friday Shifts: 08:00 - 16:00 Fixed term contract: 6 months £17.49 per hour (inclusive of holiday pay) This is a fantastic opportunity to make a real difference in the lives of people moving towards greater independence. Key responsibilities: Work with the hospital discharge team to assess and understand patient needs, preferences, and risks to develop a comprehensive and person-centred discharge plan Act as a central point of conduct, coordinating with the hospital discharge team to deliver a joined-up approach to discharge Provide practical support (e.g., benefit claims, housing matters) and emotional support to the patient, their family, and carers to manage concerns and facilitate the transition to the community Identify and manage potential risks to reduce likelihood of readmission, ensuring the patient has a safe and sustainable living environment Advocate for patients' needs and preferences during discharge planning Connect patients with relevant community services, housing options, social care and voluntary organisations to meet their ongoing needs and promote recovery Lead a weekly wellbeing activity group supporting patients who are waiting or ready for discharge Maintain clear records of assessment, care plans, and progress, adhering to professional codes of conduct and organisational policies. What we’re looking for: Experience working with mental health patients from a range of diverse backgrounds Experience providing trauma informed and person-centred support Working knowledge of Early Intervention, primary Care, recovery, Crisis Resolution& Home Treatment (CRHT) approach and social inclusion An understanding of discharge pathways and procedures to support timely discharge and access to appropriate support services in the community An understanding of key legislation that may affect people with lived experience of mental health including the Mental Health Act, the Mental Capacity Act, Care Act and Human Rights Act Excellent organisational skills to manage a caseload, coordinate activities and ensure timely discharge The ability to communicate effectively with patients, families, and a range of professionals whilst maintaining professional boundaries Ability to work collaboratively within a multi-disciplinary team Experience of supporting patients with housing and benefit forms, appointments and community visit Further requirements: In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria: Current valid right to work in the UK Minimum 12 months’ of paid experience in a front line social care role within the last 3 years (unless recruitment criteria states otherwise) A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60) Employment or education history to cover the last 5 years which can be verified through the referencing process How to apply: If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration. Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position

Are you a Technical Coordinator looking for a new role We are currently recruiting for a Technical Coordinator for a Regional Contractor. The Technical Corodinator will be working on residenital led projects, experience working in a Techincal Coordinator position would be advantageous.Location: Northolt - Office & Site BasedSalary: £45,000 - £60,000 + PackageAbout the RoleWe are working with a well-established regional contractor delivering high-quality residential developments across the region. Due to continued growth, they are looking to appoint a Technical Coordinator to support the successful delivery of multiple housing and residential-led projects from pre-construction through to completion.This is a varied role offering a mix of office and site-based working, coordinating design information, managing consultants, and ensuring technical compliance throughout the project lifecycle.Key ResponsibilitiesCoordinate architectural, engineering and specialist consultant design teams.Manage the flow of technical information between consultants, site teams and subcontractors.Review and comment on drawings and technical submissions to ensure compliance with project requirements.Support the resolution of design and technical issues during construction.Attend design team meetings, site meetings and progress reviews.Ensure compliance with Building Regulations, NHBC standards and planning conditions.Monitor and track consultant deliverables against project programmes.Assist with Building Safety Act and Gateway submission requirements where applicable.Coordinate utility, drainage, highways and statutory authority approvals.Support procurement by providing accurate technical information to commercial and construction teams.Maintain document control procedures and ensure technical information is issued correctly.RequirementsExperience in a Technical Coordinator, Assistant Technical Manager, Design Coordinator or similar role within residential construction.Background working for a contractor, housebuilder, developer or consultancy.Understanding of residential construction methods and technical design processes.Knowledge of Building Regulations, NHBC standards and planning requirements.Strong communication and organisational skills.Ability to manage multiple workstreams and prioritise effectively.Proficient in Microsoft Office and common document management systems.What's on OfferBasic salary of £45,000 - £60,000 depending on experience.Competitive package including car allowance, bonus and benefits.Opportunity to work on a range of residential developments across the region.Clear progression opportunities within a growing and successful business.A supportive and collaborative working environment with exposure to both office and site operations.TPBN1_UKTJ

Help shape the next phase of a growing, ambitious for-profit housing association. With more than 560 homes under management, committed projects to reach 900 by 2028 and 2,400 by 2029, with ambitions to grow further, the organisation is looking for a Director of Housing & Property who can lead its services through a period of significant growth. All homes built since 2021, that fit seamlessly into their new communities. This opportunity will suit an experienced housing director who combines high standards and a strong record of customer service with the ambition to progress to Executive Director level. As Director of Housing & Property, you’ll have responsibility for the services that matter most to our customers. Our homes must be safe, compliant and well maintained, but we believe the real measure of success is the experience we provide to the people who live in them. You’ll join the Leadership Team of an ambitious, for-profit housing association delivering much-needed new homes in London, with significant plans to grow its portfolio. As we grow, you’ll help ensure that our housing and property services grow with us – maintaining high standards, strengthening our approach and ensuring that an excellent customer experience remains at the heart of what we do. The role combines strategic leadership whilst remaining operational. From customer experience and regulatory assurance to investment planning, building safety and contractor performance, you’ll have the scope to make a visible impact across the organisation and help shape how we operate in the future. Your responsibilities Provide strategic and operational leadership across customer services, landlord operations, asset management, property compliance and building safety. Champion excellent customer service, ensuring residents’ experiences inform decisions and service delivery. Develop strategies, service standards and investment plans that support safe, high-quality homes, positive customer outcomes and long-term financial sustainability. Maintain effective regulatory assurance, risk controls and compliance arrangements, providing clear reporting and advice to the Managing Director and Board. Oversee repairs, planned maintenance and lifecycle programmes, holding managing agents, contractors and other service partners to account for performance. Use customer feedback, performance information and asset data to identify risks and improve services. Lead and develop multidisciplinary teams, with clear accountability and a shared commitment to high standards. Support the mobilisation and handover of new homes, ensuring services and systems are ready as the portfolio grows.What we’re looking for We’re looking for a motivated leader who is already operating at Director level and is excited by the opportunity to help shape a growing organisation. You’ll bring: Director-level experience within a Registered Provider, local authority or comparable regulated housing organisation, with leadership responsibility across landlord services, customer operations, assets and compliance. A track record of improving customer experience and embedding high standards across teams, contractors and partners. The ability to work strategically and operationally driving performance and address issues. Strong knowledge of the regulatory framework for Registered Providers, consumer standards, the Housing Ombudsman’s Complaint Handling Code and relevant building and landlord safety obligations. Experience developing asset strategies, investment plans and planned maintenance programmes supported by reliable data. Experience managing budgets, forecasts, contracts and outsourced services while delivering value for money and measurable improvements. The confidence to give clear advice on performance, risk and assurance to the Managing Director and the Board. A relevant degree, professional qualification or substantial equivalent senior-level experience.Grow with us You’ll have the opportunity to shape the organisation as it expands, broaden your influence and build your career alongside it. If you’re motivated by high standards, committed to excellent customer service and ready to help lead the next stage of growth, we’d like to hear from you. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

Senior Investment Consultant (Fully Remote) Rolling Monthly Salary Retainer Up to 30% comms If you've ever wanted to go self-employed but didn't want to carry all the risk, this is the model that removes the barriers. You'll operate with full autonomy, earn significantly more from the numbers you're already delivering, and receive hands-on support easing into self-employed life. This opportunity is built for consultants who are already performing, already converting, and already hitting strong numbers. Yet want the freedom, flexibility and earning potential that traditional employment structures simply don't allow. You'll step into a fast-moving, modern property investment business with a high-quality flow of inbound leads, a rapidly expanding UK portfolio, and a commission structure designed to reward top performers properly. Why High Performers Choose This Role: Full autonomy with a self-employed model - no office, no commute, no micromanagement 20-30% commission on every deal, with no caps or restrictive structures Support transitioning into self-employed life. A rolling retainer to support cash flow while you build momentum A constant supply of qualified, tried-and-tested inbound leads A fast-moving UK portfolio across Residential Off-Plan & Specialist Supported Housing A clear pathway into Sales Management for those who want to lead Future involvement in international expansion, including Spanish markets This is for someone who knows their value - and wants a platform that finally reflects it. Key Responsibilities: Engage prospective investors to understand their financial objectives and long-term strategy Handle inbound enquiries with clarity, accuracy and confidence Build and manage a strong pipeline, nurturing long-term relationships built on trust Guide clients through decision-making, negotiation and completion Conduct virtual consultations and present tailored investment options Communicate clear rationale and analysis behind every recommendation Follow a structured qualification and advisory process to ensure aligned, evidence-based guidance What we're looking for: Direct experience selling UK Residential Off-Plan & Specialist Supported Housing Minimum 3+ years of proven performance in property investment sales Ability to manage a pipeline effectively, identify buying signals, and close consistently Comfortable selling fully remotely via calls, email, video and screenshare Ambition to progress into a future Sales Manager role - Desirable Experience selling overseas property markets - Desirable What You'll Get in Return: Rolling Retainer Salary - £2,500 per month (subject to minimum KPIs) Up to 30% Commission on All Deals Uncapped commission with substantially higher-than-market rates Guaranteed supply of tried & tested leads + full database access Clear internal progression pathway aligned with a 'promote from within' ethos Flexible working hours for autonomous high performers Complete location freedom TPBN1_UKTJ

Disrepair Supervisor - Social Housing Location: North West London Rate: £30-£35 per hour Contract: Temp to Perm We are currently recruiting for an experienced Disrepair Supervisor to join a social housing team in North West London on a temp-to-perm basis. The successful candidate will have strong experience within social housing disrepair, managing contractors, dealing with residents and carrying out regular site/property inspections. Key Responsibilities Manage and monitor contractors to ensure works are completed to a high standard. Carry out property inspections and oversee disrepair works. Liaise with residents and manage expectations throughout the works. Monitor progress, quality and completion of repairs. Identify and resolve issues with contractors and residents. Maintain accurate records and provide updates to internal teams. Requirements Previous experience in **social housing disrepair or property

MAINTENANCE DISREPAIR SUPERVISOR Temp Role Location: UB TW KT postcode areas £35.46per hour Via Umbrella or CIS Must have full UK Driving licence We are seeking to recruit a Disrepair Supervisor to be based in out Southgate office to cover UB TW KT postcode areas. This is a fantastic opportunity to join our Team which provides in house repairs and maintenance service companywide, involving over 200 people focused on delivering repairs and planned improvements to more than 26,000 homes. This is a critical role requiring a candidate with exceptional knowledge of housing repairs and disrepair. The position is a nine/twelve -month contract with a competitive hourly rate, ideal for a dedicated professional looking to make a significant impact in a short period. This role will require you to be responsible for the supervision of a team of operatives, ensuring that the services provided are in line with the KPIs and set strategy. Being fully compliant with legislative, regulatory, contractual, budgetary and policy constraints. You will ensure work complies with current statutory and non-statutory legislation, adhering to our SHE system and ensuring that Gas safe and EIC / NIC membership and compliance are maintained. Day-to-day of the role: Oversee and coordinate the repair workstreams, ensuring all activities comply with industry standards and organisational policies. Supervise repair teams, providing guidance and support to ensure high-quality workmanship and efficiency. Conduct site inspections to assess the quality of repairs and identify any instances of disrepair. Liaise with contractors, tenants, and internal teams to facilitate smooth operations and effective communication. Manage and monitor repair schedules, ensuring timely completion of work and adherence to set budgets. Provide technical expertise and advice on housing repairs and disrepair matters. Prepare and present reports on the progress and outcomes of repair projects.You must possess. Proven experience as a Repairs Supervisor within the housing sector. Excellent knowledge of housing repairs and disrepair processes. Strong leadership skills with the ability to manage and motivate teams. Proficient in planning, organising, and prioritising workloads. Excellent communication and interpersonal skills. Ability to work under pressure and meet deadlines. Relevant qualifications in building, construction, or a related field are desirable. Experience in delivering a quality repairs service in a partnership working environment High level of technical knowledge and diagnosis skills in a housing maintenance environment Working knowledge of SHE regulations including CDM, Asbestos and all other regulations relating to the delivery of building maintenance work Ability to communicate in both verbal and written form Able to manage problems and identify solutions Able to use IT systems, databases, and Microsoft office Able to stay calm under pressure Able to work as part of a team and self-motivated Access to a vehicle for business use and a full driving licence Proven trade background and qualifications, such as NVQ/City and Guilds apprenticeship Site Safety Management Training Scheme Institute of Leadership and Management qualification / demonstrable supervisory experience Experience of using database systems (Northgate Housing Management System / Dynamic Resource System) To work flexible working patterns as agreed by management

Our client is currently looking to recruit a Housing Systems Project Manager on an initial 4 month contract Housing Systems Project Manager / System Implementation Manager Middlesex - Hybrid £450 per day inside IR35 Our client is looking for an experienced Housing Systems Project Manager to join our Housing Needs and Homelessness Service on a contract basis. This is a key project delivery role focused on housing systems implementation, digital transformation and service improvement. You will be responsible for the digital implementation of the Temporary Accommodation Management System (TAMS) replacement programme, and will support the implementation of the NEC Housing System. Working closely with operational and technical colleagues, you will ensure that new systems are successfully implemented, adopted and embedded, while delivering improvements to processes, efficiency and service outcomes. As Housing Systems Project Manager, you will take a hands-on approach to managing complex systems and transformation activity from planning and requirements through to implementation and benefits realisation. Your responsibilities will include: Lead the digital implementation of the TAMs replacement programme. Support the implementation and adoption of the NEC Housing System. Develop and manage detailed project plans, milestones, actions, risks, issues and dependencies. Work closely with operational teams to understand business requirements and ensure systems meet service needs. Work with technical teams, digital specialists and suppliers to coordinate implementation activity and resolve issues. Map existing housing and homelessness processes and identify opportunities for improvement, simplification and automation. Support the design and implementation of improved processes and ways of working alongside new technology. Coordinate system testing, implementation readiness and user acceptance activity. Engage with operational users and stakeholders to support successful system adoption and embed sustainable change. Identify and manage project risks, issues and dependencies, taking corrective action where required. Monitor project progress, costs, benefits and outcomes and provide clear reporting to senior managers and governance forums. Produce project documentation, reports, business cases, action plans and recommendations. Work collaboratively across Housing, IT/Digital, Finance, Transformation and other corporate services. Ensure systems and processes support effective governance, statutory compliance, performance management and positive outcomes for residents. Evaluate implemented changes and identify opportunities for further service improvement. We are looking for an experienced Housing Systems Project Manager, Systems Project Manager, Digital Project Manager or Business Change professional who can hit the ground running. You will have a proven track record of delivering complex systems implementation or technology-enabled change projects, ideally within housing, homelessness, local government or another public-sector environment. You will have: Strong project management experience, with a proven ability to deliver projects to agreed timescales and outcomes. Experience of housing systems implementation, replacement or transformation projects. Experience of working with operational users to gather requirements and translate business needs into effective system solutions. Strong experience of business process mapping and process redesign. Experience of supporting system testing, implementation, user acceptance and system adoption. Experience of working with technical teams, IT/Digital colleagues and external suppliers. Strong stakeholder management and communication skills, with the ability to influence colleagues at all levels. Experience of managing project risks, issues, dependencies and competing priorities. Strong analytical and problem-solving skills. Experience of producing project reports, business cases and recommendations for senior stakeholders. A practical, proactive and delivery-focused approach. A strong understanding of the importance of effective systems, processes and data in delivering quality housing services. Experience with TAMs, NEC Housing or similar housing management/homelessness systems would be highly desirable. Knowledge of Housing Needs and Homelessness services, statutory homelessness duties and the wider housing environment would also be advantageous. A recognised project management qualification such as PRINCE2, APM or equivalent would be desirable. This is an excellent opportunity to play a key role in a significant programme of housing systems and digital transformation. You will be responsible for helping to deliver new technology while ensuring that systems are supported by effective processes, engaged users and sustainable ways of working. The successful candidate will have the opportunity to make a tangible impact by improving how Housing Needs and Homelessness services operate, strengthening efficiency and supporting better outcomes for residents. If you are an experienced Housing Systems Project Manager or Digital Project Manager with strong implementation experience and are available for a contract opportunity, we would like to hear from you. Apply now for immediate consideration

Pay: £17.84 per hour Job description: Join our busy repairs and maintenance team as a Repairs Planner, where you'll be at the heart of service delivery ensuring efficient scheduling and high-quality customer service. Location: Ealing Pay Rate: £13.43 P/h PAYE // £17.84 Umbrella Hours: Mon - Fri 08:00-17:00 About the role: We are looking for an experienced Repairs Planner / Scheduler to join our busy repairs and maintenance team. You will be responsible for planning and scheduling responsive and planned maintenance works, ensuring operatives' diaries are efficiently managed and repairs are completed within agreed service levels. This is a key role that sits at the heart of service delivery, requiring strong organisational skills, excellent communication, and the ability to work in a fast-paced environment. Key Responsibilities: Schedule and manage day-to-day reactive and planned repairs Allocate jobs to in-house operatives and/or subcontractors Manage and optimise operatives' diaries to maximise productivity Monitor job progress and ensure works are completed within SLA Liaise with residents, operatives, contractors, and supervisors Rebook and reschedule appointments where necessary Update repairs systems accurately and in real time Support the wider repairs team to deliver a high-quality customer service What We're Looking For: Previous experience as a Repairs Planner, Scheduler, or Works Coordinator Experience within housing, property, maintenance, or repairs environments Strong organisational and time-management skills Confident communicator with a customer-focused approach Ability to work under pressure and manage competing priorities Good IT skills and experience using repairs or scheduling systems

Resident Liaison Officer (RLO) – Kitchens & Bathrooms Resident Liaison Officer | Tenant Liaison | RLO | Social Housing | Planned Maintenance Job Title: Resident Liaison Officer (RLO) – Kitchen & Bathroom Renewals Location: Ealing, West London (Local Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract / Temp to Perm Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Are you an experienced, customer-focused Resident Liaison Officer (RLO) looking for your next contract in West London We are urgently recruiting a skilled Resident Liaison Officer to join an established social housing contractor delivering a high-volume kitchen and bathroom renewal programme across occupied housing stock in Ealing. Acting as the vital link between residents, site management, and trade operatives, you will oversee tenant engagement from initial home surveys and colour choice selections through to installation access and final customer sign-off. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with reliable weekly pay. Structured Planned Works: Focus on a dedicated, high-volume internal planned maintenance scheme. Local Patch: Work locally within the London Borough of Ealing with consistent, full-time weekday hours. Key Responsibilities: Pre-Start Surveys & Choice Selections: Visit tenants in their homes to explain works schedules, complete pre-start surveys, and guide residents through kitchen and bathroom finish choices. Access Coordination: Manage daily property access, liaising closely with site supervisors and sub-contractors to keep multi-trade replacement schedules running on time. Occupied Home Support: Support residents through the temporary disruption of live plumbing and electrical works, ensuring temporary facilities are arranged where required. Issue Resolution & De-escalation: Handle tenant queries, manage access refusals, and resolve minor on-site disputes before they turn into formal complaints. Handover & Administration: Maintain accurate resident logs, track job progress on internal systems, and conduct post-completion satisfaction surveys. Candidate Profile & Requirements: Prior RLO Experience: Essential. Proven background working as an RLO or TLO within social housing or local authority planned maintenance contracts. Kitchen & Bathroom Scheme Knowledge: Practical understanding of internal refurbishment programmes in live/occupied environments. Full Mobility: Must hold a Full UK Driving Licence and have access to your own vehicle for daily estate visits across Ealing. Soft Skills: Excellent conflict-resolution skills, strong empathy, clear communication, and high organisational ability. How to Apply: If you are an experienced Resident Liaison Officer ready for an immediate start in Ealing, click APPLY NOW with your updated CV for immediate consideration. Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, Kitchens and Bathrooms, Planned Maintenance, Decent Homes, Housing Association, Council, Ealing, Acton, Hanwell, Southall, West London

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Greetings of the day. Dear job seeker, please apply to below vacancy if it interests you- We're looking forMulti-Trade Carpenters Sector:Housing Location:HA9 The Role at a Glance We're Hiring Multi-Trade Carpenters in Housing. Job Role: Multi-Trade Carpenters Location: London HA9 Duration: Temp to perm Hours: M-F 8am - 5pm (42.5hours per week, with a 1-hour unpaid lunch break) Payrate: : £19.01 PAYE or £24.73 per hour Umbrella Start date: ASAP Required: Driving License. Job Scope & Career Path This is a temporary to permanent position for the right candidate and will progress as the job and development moves forward. Please click apply to register your interest or call our RGSetsquare London office/ (phone number removed). Eden Brown is acting as an Employment Business in relation to this vacancy

Greetings of the day. Dear job seeker, please apply to below vacancy if it interests you- We're looking for Water Supervisors Sector: Housing Location: W6 The Role at a Glance Job Overview: Job Role: Water Supervisors Location: London W6 Duration: 3months temp to perm Hours: Monday to Friday 8am to 5pm. Payrate: £24.04, an hour (£50K equivalent) pay be some room for flex up to £25 / £25.50 per hour Start date: ASAP Responsibilities Overseeing the Water Treatment Engineers on Site. Engineers get involved in temperature checks, water sampling, disinfection and chlorination, maintaining and servicing water softeners, filtration units, thermostatic mixing valves (TMVs). Requirement: Healthcare or Critical sector experience please Basic DBS needed Looking for candidates with reference/experience in water compliance Job Scope & Career Path This is a temporary to permanent position for the right candidate and will progress as the job and development moves forward. Please click apply to register your interest or call our RGSetsquare London office/ (phone number removed). Eden Brown is acting as an Employment Business in relation to this vacancy

Disrepair Supervisor Permanent Based in Feltham 40 hour week – Mon - Friday £47,999 - £49,584 + van & fuel card About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? NJC Employer - Annual pay reviews and increases 23 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Disrepair Supervisor, you will provide a high-quality, customer-focused and performance-driven service through the supervision of skilled trade operatives delivering responsive repairs, voids, disrepair and maintenance services on behalf of the London Borough of Hounslow. You will oversee and support trade operatives, contractors and suppliers, ensuring that all works are completed safely, efficiently, on time and to the required quality standards. You will be part of a team of supervisors delivering exceptional performance through engaged and high-performing employees. The role will have specific responsibility for the management of housing disrepair cases, including inspections, diagnosis of property defects, programming and monitoring remedial works, evidence gathering and ensuring compliance with legal and regulatory requirements. The post holder will work closely with operational, surveying and legal teams to minimise disrepair claims, improve resident outcomes and ensure that landlord obligations are fulfilled. You will maintain a thorough understanding of all relevant health and safety legislation, housing legislation, company policies and regulatory requirements, ensuring compliance across all areas of responsibility. Key Responsibilities include: Effectively supervise a team of skilled trade operatives, offering support, guidance and coaching to ensure work activity is completed on time and to required standards. Ensure a consistently high standard of workmanship is delivered by both in-house operatives and external contractors through regular site inspections and quality assurance checks. Conduct regular one-to-one meetings with operatives to discuss performance, development, wellbeing and productivity. Manage performance, conduct, attendance and capability matters in accordance with company policies and procedures. Work collaboratively with operational teams to effectively allocate labour, materials and resources to meet service demands. Identify opportunities to improve operational performance, service delivery and customer satisfaction through continuous improvement initiatives. Ensure accurate and timely completion of all records, work orders, timesheets and electronic management systems.Disrepair Management Responsibilities Manage and oversee housing disrepair cases from referral through to completion, ensuring repairs are delivered within agreed timescales and legal requirements. Undertake detailed property inspections to identify defects, diagnose root causes and specify appropriate remedial works. Manage works relating to housing disrepair, damp, mould, condensation and structural repair issues. Ensure all disrepair works are programmed, monitored and completed in accordance with court directions, settlement agreements, pre-action protocols and organisational procedures. Work closely with Disrepair Case Managers, Surveyors, Legal Services and Contractors to ensure effective case progression and resolution. Monitor the quality and timeliness of disrepair works through regular inspections and post-inspections. Ensure appropriate temporary solutions are implemented where permanent repairs cannot be completed immediately. Support the completion of technical reports, witness statements and documentation required for legal proceedings, complaints, Ombudsman investigations and insurance claims. Identify and escalate any risks associated with disrepair cases, including health and safety, compliance, safeguarding and reputational risks. Drive timely resolution of disrepair cases to minimise claim exposure and improve resident satisfaction.Legal Compliance and Evidence Management Maintain comprehensive and accurate records of inspections, photographs, specifications, progress updates, communication records and completion evidence. Ensure records are suitable for legal disclosure and support robust defence of housing disrepair claims where applicable. Assist in the preparation of responses to legal enquiries, complaints, claims and regulatory investigations. Ensure landlord obligations are met in accordance with relevant housing legislation and contractual requirements. Monitor compliance with regulatory standards, policies and procedures relating to repairs, maintenance and property condition. Attend case review meetings with legal representatives, surveyors and stakeholders where required. Provide professional and factual evidence regarding completed inspections and works when requested.Health, Safety and Compliance Ensure the safety of employees, residents, contractors and members of the public by complying with all health and safety legislation and company procedures. Implement and work within CDM-controlled and monitored environments. Ensure all risk assessments, method statements and safe systems of work are followed. Maintain awareness of statutory compliance requirements and ensure works are completed in accordance with current regulations. Ensure operatives maintain tools, plant, equipment and vehicles in a safe and serviceable condition. Ensure all mandatory training and compliance requirements remain current and up to date.Customer Service Deliver high standards of customer care and act professionally when dealing with tenants, leaseholders and stakeholders. Manage complex customer issues and provide practical solutions to achieve satisfactory outcomes. Support vulnerable residents and manage sensitive cases with discretion, empathy and professionalism. Promote a customer-first culture throughout the team.Fleet and Asset Management Be responsible for the appropriate use and maintenance of company vehicles, equipment and materials. Ensure operatives' vehicles remain clean, safe and maintained in accordance with fleet requirements. Undertake regular inspections of tools and equipment to ensure they remain fit for purpose. General Undertake any other duties commensurate with the level of the post as reasonably required by the business. Hold and maintain a valid full UK driving licence. Education & Qualifications desirable: Essential Apprenticeship, City & Guilds, NVQ Level 2/3 or equivalent trade qualification. Supervisory experience Full UK Driving Licence. Desirable HNC/HND in Building Studies, Construction, Surveying, Property Maintenance or related discipline. Damp and Mould Assessment Training. Professional membership with CIOB, RICS, CABE or equivalent. Knowledge Requirements Essential Strong understanding of responsive repairs and property maintenance practices. Knowledge of health and safety legislation and safe working practices. Understanding of contractor management and performance monitoring. Knowledge of building defects, diagnostics and repair methodologies. Understanding of safeguarding responsibilities.Desirable Knowledge of Housing Act 2004. Knowledge of Landlord and Tenant Act 1985. Knowledge of Homes (Fitness for Human Habitation) Act 2018. Understanding of Housing Ombudsman requirements and complaint handling expectations. Knowledge of housing disrepair legislation and pre-action protocols. Understanding of damp, mould and condensation management principles. Understanding of evidence requirements associated with claims and legal proceedings Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process

Central Training is working with a prominent mental health charity that provides crucial services and support to the local community. Our client is currently recruiting an Inpatient Support Worker to work in the Harrow area at a service that provides support to inpatients transitioning from the hospital to community living. The role involves helping clients to set up benefits, manage tenancies and develop life skills to live independently. • 28 hours per week, • Tuesday - Friday, • Shifts: 08:00 - 16:00, • Fixed term contract: 6 months, • £17.49 per hour (inclusive of holiday pay) This is a fantastic opportunity to make a real difference in the lives of people moving towards greater independence. Key responsibilities: • Work with the hospital discharge team to assess and understand patient needs, preferences, and risks to develop a comprehensive and person-centred discharge plan, • Act as a central point of conduct, coordinating with the hospital discharge team to deliver a joined-up approach to discharge, • Provide practical support (e.g., benefit claims, housing matters) and emotional support to the patient, their family, and carers to manage concerns and facilitate the transition to the community, • Identify and manage potential risks to reduce likelihood of readmission, ensuring the patient has a safe and sustainable living environment, • Advocate for patients' needs and preferences during discharge planning, • Connect patients with relevant community services, housing options, social care and voluntary organisations to meet their ongoing needs and promote recovery, • Lead a weekly wellbeing activity group supporting patients who are waiting or ready for discharge, • Maintain clear records of assessment, care plans, and progress, adhering to professional codes of conduct and organisational policies. What we’re looking for: • Experience working with mental health patients from a range of diverse backgrounds, • Experience providing trauma informed and person-centred support, • Working knowledge of Early Intervention, primary Care, recovery, Crisis Resolution& Home Treatment (CRHT) approach and social inclusion, • An understanding of discharge pathways and procedures to support timely discharge and access to appropriate support services in the community, • An understanding of key legislation that may affect people with lived experience of mental health including the Mental Health Act, the Mental Capacity Act, Care Act and Human Rights Act, • Excellent organisational skills to manage a caseload, coordinate activities and ensure timely discharge, • The ability to communicate effectively with patients, families, and a range of professionals whilst maintaining professional boundaries, • Ability to work collaboratively within a multi-disciplinary team, • Experience of supporting patients with housing and benefit forms, appointments and community visit Further requirements: In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria: • Current valid right to work in the UK, • Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise), • A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60), • Employment or education history to cover the last 5 years which can be verified through the referencing process How to apply: If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration. *Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position

Job Title: Property Advisor Location: Ealing, W5 2HL - Full time office based - Includes travel around borough Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are seeking an experienced Property Advisor to support the successful turnaround and letting of void properties across Ealing. This is a field-based role requiring regular travel between properties, so a car user is preferred. About the Role You will play a key role in preparing void properties for re-let, working closely with Housing, Allocations and Repairs teams to ensure homes are let quickly and efficiently. You will be responsible for conducting property viewings, completing tenancy sign-ups and providing excellent customer service to prospective tenants. Key Responsibilities Arrange and conduct viewings of void properties. Complete tenancy sign-ups in line with council procedures. Promote available properties and support applicants through the lettings process. Liaise with Allocations, Housing Officers, Surveyors and contractors to progress voids. Maintain accurate property and tenancy records using housing management systems. Manage property keys and access arrangements. Support vulnerable residents and liaise with relevant agencies where required. Ensure properties meet lettable standards and all compliance requirements. Essential Requirements Previous experience carrying out viewings and sign-ups of void properties within a housing association, local authority or social housing environment. Strong understanding of the voids and lettings process. Excellent customer service and communication skills. Ability to work independently and manage a busy workload. Good IT skills, including Microsoft Office and housing management systems. Experience maintaining accurate records and meeting performance targets. Desirable Requirements Knowledge of social housing legislation and tenancy management. Experience working with vulnerable residents. Housing qualification (CIH, HNC/HND Housing or equivalent). Additional Information A car user is preferred due to the requirement to travel regularly between properties across Ealing. Full UK driving licence desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Plumber - Multi Trades Location : Brent Salary : Up to £38,000 If you’re an experienced Plumber who can turn your hand to a range of jobs and takes pride in your work, we'd like to hear from you. As a Plumber, you’ll be working in our customers' homes carrying out day-to-day repairs and maintenance, delivering an exceptional customer service. What you’ll be doing Carrying out multi-trade repairs, with a primary focus on plumbing, while undertaking a range of general maintenance tasks as required. Diagnosing and resolving day-to-day plumbing repairs including leaks, blockages, taps, toilets, sinks, baths, showers, pipework, waste systems and minor drainage issues. Completing plumbing repairs and associated works to kitchens, bathrooms and other areas of customers' homes to a high standard. Undertaking associated works such as sealing, patch plastering, minor tiling, replacing fixtures and fittings, and making good after repairs. Working independently to manage your own workload while collaborating with other trades on more complex repairs and projects. Accurately recording work completed, materials used, and updating progress through work orders and reporting systems. Delivering excellent customer service and keeping residents informed throughout the repair process. Ensuring all work is carried out safely and in line with Hyde's health and safety policies, procedures, and compliance standards. Providing a professional, friendly service to customers in their homes. What we’re looking for Solid experience across plumbing with the ability to undertake other general maintenance and multi-trade repairs. Confident using hand and power tools Able to work independently and manage your own workload Good communication skills and a customer-friendly attitude Physically fit and happy with hands-on work Experience working in social housing is a bonus A full, valid UK driving licence Benefits A fantastic pension Life assurance 26 days + bank holiday pay Van Uniform Fuel Card You’ll be working for an organisation that values skilled trades and the role they play in keeping homes safe, comfortable and well maintained. We offer steady work, a supportive team, and the chance to build a long-term career. Diversity, Inclusion and Accessibility Diversity and inclusion are integral to the Hyde Group; we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. Successful candidate will undergo a basic DBS check

Are you a Technical Coordinator looking for a new role We are currently recruiting for a Technical Coordinator for a Regional Contractor. The Technical Corodinator will be working on residenital led projects, experience working in a Techincal Coordinator position would be advantageous. Location: Northolt - Office & Site Based Salary: £45,000 - £60,000 + Package About the Role We are working with a well-established regional contractor delivering high-quality residential developments across the region. Due to continued growth, they are looking to appoint a Technical Coordinator to support the successful delivery of multiple housing and residential-led projects from pre-construction through to completion. This is a varied role offering a mix of office and site-based working, coordinating design information, managing consultants, and ensuring technical compliance throughout the project lifecycle. Key Responsibilities Coordinate architectural, engineering and specialist consultant design teams. Manage the flow of technical information between consultants, site teams and subcontractors. Review and comment on drawings and technical submissions to ensure compliance with project requirements. Support the resolution of design and technical issues during construction. Attend design team meetings, site meetings and progress reviews. Ensure compliance with Building Regulations, NHBC standards and planning conditions. Monitor and track consultant deliverables against project programmes. Assist with Building Safety Act and Gateway submission requirements where applicable. Coordinate utility, drainage, highways and statutory authority approvals. Support procurement by providing accurate technical information to commercial and construction teams. Maintain document control procedures and ensure technical information is issued correctly. Requirements Experience in a Technical Coordinator, Assistant Technical Manager, Design Coordinator or similar role within residential construction. Background working for a contractor, housebuilder, developer or consultancy. Understanding of residential construction methods and technical design processes. Knowledge of Building Regulations, NHBC standards and planning requirements. Strong communication and organisational skills. Ability to manage multiple workstreams and prioritise effectively. Proficient in Microsoft Office and common document management systems. What's on Offer Basic salary of £45,000 - £60,000 depending on experience. Competitive package including car allowance, bonus and benefits. Opportunity to work on a range of residential developments across the region. Clear progression opportunities within a growing and successful business. A supportive and collaborative working environment with exposure to both office and site operations

We're looking for a kind, compassionate and resilient Support Worker to join our Young People Social Care Service in Ealing. £30,784.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The working pattern for this role consist of: A rolling program, every 4 weeks Combination of; Early shifts 8:00 - 16:00 Late shifts 14:00 - 22:00 & weekend shifts What you'll do: - Building supportive, trusting relationships with customers - Working proactively with other members of the team to handle the service caseload and administrative responsibilities - Supporting key customers to set personalised goals in the form of a Support Plan - Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals - Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking' This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Flexible - Open to feedback and self development - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is essentially customer-focused - Is motivated towards excellence and improvement of personal performance with a can do attitude - Ability to cope positively with challenging and diverse behaviours What you'll bring: Essential: - NVQ Level 2 or equivalent experience in the social care/charity sector - Experience working with young people Desirable: Experience of working with a supported housing service About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description

Greetings of the day. Dear job seeker, please apply to below vacancy if it interests you- We're looking for Complaints Reviewer Sector: Housing Location: London The Role at a Glance Job Overview: Job Role: Complaints Reviewer Location: London, W6 Duration: 3months temp / Hybrid (2 office days, Wednesdays & Thursdays) Hours: M-F 9am - 5pm (35 hours per week, with a 1-hour unpaid lunch break) Payrate: £25.27 PAYE or £33.42 umbrella Start date: ASAP Responsibilities Lead on reviewing stage 2 complaints, conducting thorough assessments of stage 1 investigations to ensure they have been comprehensive, fair and compliant with regulatory requirements. Advise on the appropriate level of rigor required for stage 2 reviews, ensuring investigations are proportionate to the complexity and significance of the complaint Make independent, evidence-based decisions on complaint outcomes, compensation levels and other remedies in line with organisational policy and regulatory guidance Ensure all stage 2 reviews are completed within regulatory timescales and meet the standards set out in the Housing Ombudsman Service Complaint Handling Code Take ownership of stage 2 reviews from acknowledgement to closure, keeping residents regularly informed of progress and explaining decisions clearly and sensitively Resolve complex, ongoing complaint through comprehensive review, identifying where service failures have occurred and determining appropriate redress Draft comprehensive, high-quality response letters that demonstrate a thorough review, balanced decision making and clear reasoning. Maintain accurate and detailed records on the organisation's CRM system of all customers contact, evidence reviewed and decisions made in relation to complaint Qualifications: This role is subject to a basic criminal record Check. Demonstrable experience of complaint handling within a regulatory environment, managing cases through to resolution Proven experience reviewing the quality of complaint investigations and assessments conducted by others. Experience working with compensation frameworks and making evidence-based decisions on appropriate redress levels. Excellent written communication skills with the ability to draft comprehensive, clear and balanced response letters and reports for senior audiences Advanced analytical skills with the ability to assess investigation quality, identify gaps in evidence and determine appropriate next steps. Confident decision-making ability with sound judgement on complaint outcomes, compensation levels and organisational risk. Intermediate IT and systems skills including Microsoft office. Job Scope & Career Path This is a temporary to permanent position for the right candidate and will progress as the job and development moves forward. Please click apply to register your interest or call our RGSetsquare London office/ (phone number removed). Eden Brown is acting as an Employment Business in relation to this vacancy

Job Title: Subject Access Request (SAR) Officer Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote - Training fully office based (1-2 weeks) Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role We are seeking an experienced and detail-oriented Subject Access Request (SAR) Officer to join the Housing Strategy, Performance and Improvement team. The successful candidate will be responsible for managing Subject Access Requests in line with UK GDPR, the Data Protection Act 2018, and organisational policies, ensuring responses are accurate, compliant, and delivered within statutory deadlines. Key Responsibilities Manage and coordinate Subject Access Requests from receipt through to completion. Gather, review and collate information from multiple departments. Identify personal data and apply appropriate redactions in accordance with data protection legislation. Ensure requests are processed within statutory timescales. Liaise with internal stakeholders to obtain information and provide progress updates. Maintain accurate records and audit trails of all requests and actions taken. Essential Skills & Experience Excellent attention to detail with the ability to accurately review large volumes of information. Strong analytical and decision-making skills, particularly relating to disclosure and redaction decisions. Strong organisational skills with the ability to manage competing priorities and meet deadlines. Experience working with confidential information while maintaining professionalism and discretion. Proficient in Microsoft Office applications. Experience using case management, records management, or document management systems. Understanding of UK GDPR and Data Protection Act 2018 principles. Ideal Candidate Previous experience handling Subject Access Requests, Freedom of Information requests, data protection, information governance, compliance, or records management activities. Able to work independently while collaborating effectively with a range of stakeholders. Committed to delivering excellent customer service and maintaining high standards of accuracy and compliance. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Location: NW10, North West London Contract: 3–6 months Rate: £400–£550 per day Sector: Social Housing Working Arrangement: Hybrid / Site Based Hyperion Partners are currently working with a leading social housing provider in North West London who are looking to appoint an experienced Contracts Manager on an initial 3–6 month contract, with the potential for extension. This is an excellent opportunity for an experienced Contracts Manager with a strong background in social housing repairs and maintenance to take responsibility for the successful delivery and performance of housing contracts across a residential property portfolio. The Role As a Contracts Manager, you will be responsible for managing contractors, overseeing contract performance and ensuring works are delivered safely, efficiently, within budget and to the required quality standards. Your responsibilities will include: • Managing day-to-day performance of contractors delivering planned, reactive and/or major works across social housing properties., • Monitoring contract performance against agreed KPIs, SLAs, budgets and programmes., • Managing contractor relationships and holding regular performance meetings., • Overseeing quality, compliance, health & safety and customer service standards., • Reviewing valuations, costs, variations and financial performance., • Carrying out site visits and inspections to monitor the quality and progress of works., • Managing defects and ensuring remedial works are completed within agreed timescales., • Working closely with Surveyors, residents, contractors and internal teams to resolve issues and maintain service standards., • Producing regular contract performance reports and providing recommendations for improvement., • Ensuring all works comply with relevant legislation, contractual requirements and organisational policies. About You The successful candidate will have: • Proven experience working as a Contracts Manager within social housing, housing associations or local authorities., • Strong experience managing external contractors and housing repairs/maintenance contracts., • A good understanding of planned and reactive repairs within residential properties., • Experience managing KPIs, SLAs, budgets and contractor performance., • Strong knowledge of health & safety and relevant housing/construction legislation., • Excellent stakeholder management and communication skills., • The ability to manage multiple priorities and drive contractor performance., • Relevant property, construction or surveying qualifications would be advantageous. Why Apply? • £400–£550 per day, depending on experience., • Initial 3–6 month contract, with potential for extension., • Opportunity to work with an established social housing provider., • North West London location (NW10)., • Immediate requirement with interviews being arranged shortly., • Opportunity to take ownership of key housing contracts and make a genuine impact on service delivery. If you're an experienced Contracts Manager with strong social housing repairs and maintenance experience and are available for a new contract opportunity, Hyperion Partners would be keen to hear from you

Billing & Collection Officer Brent £24.65ph Full Time – Hybrid (1 day a week in office) Responsibilities: Ensure that all Council Tax, Business Rates, Adult Social Care Debt, Parking and Road Traffic, Sundry Debt and Housing Benefit Overpayments is billed, collected and recovered in accordance with prevailing legislation, case law, local policy and procedures. Billing activities include for all lines of debt; identification of the correct liable parties and liability dates, nature of service provided, assessing entitlement to discounts exemptions, reduction and refunds, the maintenance of accurate billing and invoicing records for all customers, database management across all lines of revenue and debt. To effectively resolve customer and stakeholder enquiries related to the administration, billing and recovery of all debts to a consistently high quality and so as to maximise collection and recovery of outstanding liabilities. To ensure that all debts progress through the appropriate recovery process to maximise collection and minimise arrears outstanding for previous years. Carry out collection of all revenue and debt in an efficient and objective manner, taking account of customers’ individual circumstances and ability to pay but at the same time paying attention to the financial interests of the Council in terms of maximising collection. To carry out all duties in accordance with relevant legislation and guidance, Council policies, procedures and standards to ensure the delivery of excellent services to customers. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Job Title: Floor Layer Job Type: Permanent, Full-Time Sector: Property Services Location: London Borough of Brent Hours: Monday to Friday, 08:00 am - 5:00 pm Pay Rate: £18.65 - £21.66 per hour We have an opportunity for a skilled and experienced Floor Layer to join a dedicated housing repairs and maintenance team in Brent, working in partnership with Brent Council. The role involves carrying out a wide range of flooring installations, repairs and maintenance across residential properties, while delivering a reliable, high-quality and professional service to local residents. Responsibilities: Installing and renewing sheet vinyl flooring, ensuring smooth, bubble-free finishes and sealed seams. Laying ceramic and other types of tiles, including cutting, aligning, grouting, and sealing. Fitting cap and cove wet room flooring, creating seamless, waterproof surfaces with curved wall edges. Preparing subfloors by cleaning, repairing, and priming surfaces to ensure optimal adhesion. Applying self-levelling compounds and screed to create smooth, even bases. Carrying out flooring works in kitchens, bathrooms, communal areas, and void properties. Measuring and accurately cutting flooring materials to fit around fixtures and obstacles. Using hand and power tools safely and effectively. Maintaining tools, equipment, and company vehicles to a high standard. Logging work progress and updates using a PDA system. Communicating professionally with tenants, clients, and colleagues. Ensuring all work complies with health and safety regulations and company procedures.Requirements: Full UK Driving Licence (manual) Basic Criminal Record Check (DBS)Benefits: Company vehicle, fuel card, and uniform provided as part of the role package.If you have previous experience within social housing and meet the above requirements, we encourage you to apply online or get in touch with Leah for further information. LON123

Carpenter - Multi Trades Location : Brent Salary : Up to £38,000 If you’re an experienced Carpenter who can turn your hand to a range of jobs and takes pride in your work, we'd like to hear from you. As a Carpenter, you’ll be working in our customers' homes carrying out day-to-day repairs and maintenance, delivering an exceptional customer service. What you’ll be doing Carrying out multi-trade repairs, with a primary focus on carpentry, while undertaking a range of general maintenance tasks as required. Diagnosing and resolving day-to-day repairs including doors, locks, frames, skirting, architraves, flooring, kitchen units, worktops, minor wall repairs, tiling, and basic plumbing-related repairs. Completing carpentry repairs and associated works to kitchens, bathrooms, doors, windows, and other areas of customers' homes to a high standard. Undertaking associated works such as patch plastering, sealing, decorating touch-ups, minor tiling, and replacing fixtures, fittings, handles, locks, and ironmongery. Working independently to manage your own workload while collaborating with other trades on more complex repairs and projects. Accurately recording work completed, materials used, and updating progress through work orders and reporting systems. Delivering excellent customer service and keeping residents informed throughout the repair process. Ensuring all work is carried out safely and in line with Hyde's health and safety policies, procedures, and compliance standards. Providing a professional, friendly service to customers in their homes What we’re looking for Solid experience across carpentry with the ability to undertake other general maintenance and multi-trade repairs. Confident using hand and power tools Able to work independently and manage your own workload Good communication skills and a customer?friendly attitude Physically fit and happy with hands?on work Experience working in social housing is a bonus A full, valid UK driving licence Benefits A fantastic pension Life assurance 26 days + bank holiday pay Van Uniform Fuel Card You’ll be working for an organisation that values skilled trades and the role they play in keeping homes safe, comfortable and well maintained. We offer steady work, a supportive team, and the chance to build a long?term career. Diversity, Inclusion and Accessibility Diversity and inclusion are integral to the Hyde Group; we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique. Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. Successful candidate will undergo a basic DBS check

Surveyor Directorate: Homecare Date Written: December 2021 Notice Period: One Month Grade: GGS-11 Job Code: 1213 Purpose of the Role To provide property surveying services primarily across the Homecare Directorate, while also supporting the wider business as required. The role is responsible for identifying, inspecting, and providing solutions to property defects and maintenance issues across the housing stock. This includes preparing schedules of work and providing project management support for minor and major works where appropriate technical expertise is required. Working within designated geographical areas, the Surveyor will maintain a flexible approach to supporting wider regions when needed. The role also provides technical leadership on a variety of multi-disciplinary projects delivered by both in-house teams and external contractors, ensuring statutory compliance obligations are met while delivering excellent customer outcomes. Key Duties and Responsibilities Inspect and assess repair requests and defects where technical investigation is required to determine the most appropriate remedial solution. Investigate technical defects and cases of disrepair, including property inspections and the preparation of Housing Conditions Reports where necessary. Provide technical support in relation to disrepair matters and legal claims. Offer expert maintenance advice to support operational and business decisions, liaising with managers, supervisors, trade teams, subcontractors, contractors, consultants, and other stakeholders. Obtain quotations for repairs and specialist works in accordance with company financial procedures. Provide technical approval for Disabled Facilities Grant applications and associated works, including progress inspections and post-completion checks. Provide technical assistance regarding customer permissions and retrospective permission requests. Support the Property Care Team with surveying requirements relating to planned maintenance programmes. Carry out property inspections to assess component lifecycles and provide recommendations for inclusion within planned maintenance programmes. Deliver exceptional customer service when responding to customer enquiries, requests, and complaints, using a professional, empathetic, and solution-focused approach. Work collaboratively across departments to share knowledge, support continuous improvement, and contribute to organisational objectives. Maintain high standards of written and verbal communication, ensuring accurate records, reporting, and data management. Undertake any other reasonable duties commensurate with the position. Knowledge, Skills and Experience Essential Experience within building maintenance, property surveying, or a similar construction-related environment. Relevant Degree, HND, HNC, or equivalent qualification in Building Surveying or another construction-related discipline. Strong interpersonal, communication, negotiation, and stakeholder management skills. Ability to manage competing priorities and work effectively under pressure. Commercially aware with a focus on achieving value for money. Good working knowledge of Microsoft Office applications and maintenance management systems. Full UK driving licence and access to transport, or the ability to travel efficiently between locations as required. Desirable Membership of the Royal Institution of Chartered Surveyors (RICS). Experience working within social housing, planned maintenance, repairs, or asset management environments. Additional Information Successful applicants will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check. This role requires a strong commitment to health and safety, customer satisfaction, and maintaining high professional standards

Help shape the next phase of a growing, ambitious for-profit housing association. With more than 560 homes under management, committed projects to reach 900 by 2028 and 2,400 by 2029, with ambitions to grow further, the organisation is looking for a Director of Housing & Property who can lead its services through a period of significant growth. All homes built since 2021, that fit seamlessly into their new communities. This opportunity will suit an experienced housing director who combines high standards and a strong record of customer service with the ambition to progress to Executive Director level. As Director of Housing & Property, you’ll have responsibility for the services that matter most to our customers. Our homes must be safe, compliant and well maintained, but we believe the real measure of success is the experience we provide to the people who live in them. You’ll join the Leadership Team of an ambitious, for-profit housing association delivering much-needed new homes in London, with significant plans to grow its portfolio. As we grow, you’ll help ensure that our housing and property services grow with us – maintaining high standards, strengthening our approach and ensuring that an excellent customer experience remains at the heart of what we do. The role combines strategic leadership whilst remaining operational. From customer experience and regulatory assurance to investment planning, building safety and contractor performance, you’ll have the scope to make a visible impact across the organisation and help shape how we operate in the future. Your responsibilities Provide strategic and operational leadership across customer services, landlord operations, asset management, property compliance and building safety. Champion excellent customer service, ensuring residents’ experiences inform decisions and service delivery. Develop strategies, service standards and investment plans that support safe, high-quality homes, positive customer outcomes and long-term financial sustainability. Maintain effective regulatory assurance, risk controls and compliance arrangements, providing clear reporting and advice to the Managing Director and Board. Oversee repairs, planned maintenance and lifecycle programmes, holding managing agents, contractors and other service partners to account for performance. Use customer feedback, performance information and asset data to identify risks and improve services. Lead and develop multidisciplinary teams, with clear accountability and a shared commitment to high standards. Support the mobilisation and handover of new homes, ensuring services and systems are ready as the portfolio grows.What we’re looking for We’re looking for a motivated leader who is already operating at Director level and is excited by the opportunity to help shape a growing organisation. You’ll bring: Director-level experience within a Registered Provider, local authority or comparable regulated housing organisation, with leadership responsibility across landlord services, customer operations, assets and compliance. A track record of improving customer experience and embedding high standards across teams, contractors and partners. The ability to work strategically and operationally driving performance and address issues. Strong knowledge of the regulatory framework for Registered Providers, consumer standards, the Housing Ombudsman’s Complaint Handling Code and relevant building and landlord safety obligations. Experience developing asset strategies, investment plans and planned maintenance programmes supported by reliable data. Experience managing budgets, forecasts, contracts and outsourced services while delivering value for money and measurable improvements. The confidence to give clear advice on performance, risk and assurance to the Managing Director and the Board. A relevant degree, professional qualification or substantial equivalent senior-level experience.Grow with us You’ll have the opportunity to shape the organisation as it expands, broaden your influence and build your career alongside it. If you’re motivated by high standards, committed to excellent customer service and ready to help lead the next stage of growth, we’d like to hear from you. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

Service Delivery Manager Permanent Location: North West, London based Salary: Competitive Negotiable Sellick Partnership is supporting a growing organisation providing maintenance, compliance and facilities services to social housing providers, public sector organisations and commercial clients. They are seeking an experienced Service Delivery Manager to lead the customer service and operational support teams. We are looking for a facilities management, property maintenance or a similar service-led environment to undertake this hands-on leadership role responsible for ensuring the smooth delivery of repairs, maintenance, servicing and project activities across both social housing and commercial contracts. Duties of the Service Delivery Manager includes: Overseeing a team of office-based customer service, scheduling and operational support professionals Ensuring that resident and client enquiries are managed effectively and that work is delivered in line with service standards and contractual requirements. Working closely with operational managers, engineers and key stakeholders Dealing with complaints resolution Managing workflows, resolving escalated issues, monitoring performance and implementing Monitoring service delivery performance against KPIs and SLAs Managing quotations, work in progress and commercial administration processesThe Housing Service Delivery Manager will have: Experience managing customer service, scheduling, helpdesk or operational teams Strong people management and leadership skills Knowledge of social housing repairs, maintenance or facilities management operations Experience handling customer complaints and service escalations Strong commercial awareness and understanding of operational performance metrics Advanced Excel and reporting skillsDesirable Experience would include: Social housing or housing association maintenance contracts Reactive maintenance and planned preventative maintenance programmes Contract performance reporting and KPI management Power BI or advanced data reporting toolsBenefits for the role include: 25 days annual leave plus bank holidays Company pension scheme Ongoing training and professional development Career progression opportunities within a growing organisationIf you are an experienced Operations Manager looking for a varied role where you can make a significant impact on service delivery, team performance and customer satisfaction, we would like to hear from you. For more information, please contact Ebony Simpson at Sellick Partnership - Derby for more information Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website