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Company Overview A privately owned UK fire safety business specialising in compliant fire doors and passive fire protection systems. Established in the 1990s, they deliver end-to-end services from design through to installation and maintenance, with a strong focus on safety, quality, and compliance. Role Overview An experienced Site Manager is required to oversee multiple passive fire protection projects valued at £2–4m from start to completion. You will manage site teams and subcontractors, ensuring works are delivered safely, on time, within budget, and to required quality standards. Key Responsibilities You will be responsible for managing all on-site activity across fire doors, fire stopping, and compartmentation works, supervising labour and subcontractors, and ensuring full compliance with fire regulations and British Standards. The role includes maintaining site records, reporting progress, managing budgets and profitability, and implementing QA processes such as PQPs and ITPs. You will also liaise with clients and internal teams in live environments, resolve technical issues, and drive continuous improvement, value engineering, and strong health and safety standards. Requirements Site Manager experience within fire protection or construction sectors Strong knowledge of fire doors, fire stopping, and compartmentation Experience delivering £2–4m projects Understanding of fire regulations and FRA requirements Experience managing labour and subcontractors Strong communication and organisational skills Commercial awareness and budget control experience IT and digital reporting competence Full UK driving licence (max 6 points) Desirable: carpentry/fire door installation background Desirable: social housing experience Salary & Benefits £45,000–£48,000 per annum Company vehicle, laptop, and phone 21 days holiday + bank holidays (+ up to 3 extra days with service) Pension scheme Company social events and team days

Debt Recovery Officer • Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour Job Type: Full-time hours (4 positions available) Location: Wembley HA9 - Hybrid working (1-2 days per week in office) * Contract: Temporary until August 2026 with possible extension We are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements. Day-to-day of the role: Manage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios Take ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage Apply a range of recovery techniques to maximise collection while maintaining a customer-focused approach Monitor payment arrangements, follow up on defaults, and trace absconded debtors Maintain accurate and detailed records of all customer interactions and account activity Respond to telephone, written, and electronic enquiries in a professional and timely manner Analyse reports and spreadsheets to track performance against targets Liaise with legal services, enforcement agents, and external agencies to progress recovery action Work with internal teams and external stakeholders to support overall debt recovery objectives Assist with complaints, service requests, and complex casework where required Ensure compliance with relevant legislation, policies, and procedures at all timesRequired Skills & Qualifications: Knowledge of debt recovery and enforcement processes, including county and/or magistrates' court procedures Experience working in a debt recovery, revenues, or similar environment Excellent verbal and written communication and debt recovery negotiation skills Strong numerical, analytical, problem-solving, and decision-making abilities Knowledge of delivering high-quality customer service in a diverse environment Ability to interpret legislation and explain complex information clearly Experience handling customer enquiries, complaints, and transactions Ability to manage challenging situations and customers professionally Experience using Microsoft Office and case management systems Ability to manage multiple priorities and meet deadlines Strong understanding of equality, diversity, and customer care principlesTo apply for the Debt Recovery Officer position, please submit your CV detailing your relevant experience

James Stevens Associates are delighted to be working with a Housing Provider based in North London that are now looking for a Complaints and Information Officer (Hybrid). The role will encompass a mix of SAR's / FOI's, Complaints and Members Enquiries so we will be looking for someone who is available quickly to join a busy service team. This is a Hybrid role with office expectation's for 2/3 days per week in office: Overview: • £20-£22 per hour, • 5 days per week, • 2/3 days on site, • Colindale | North London based, • Very accessible via Train links, • 4 month contract | potential to extend, • To start ASAP! Complaints and Information Officer (Interim): Complaints: • Stage 1 and Stage 2 complaint acknowledgements and assignment to handlers, • Reviewing Stage 2 escalation requests and taking decisions about escalation in line with policy, • Providing ad-hoc advice and advocacy for complainants where needed, • Providing ad-hoc advice to colleagues, • Working within the timescales of the Housing Ombudsman’s / Local Government and Social Care Ombudsman’s Complaint Handling Code, • Coordinating requests and queries from the two Ombudsmen, • Completing quality assurance checks, • Monitoring progress and ensuring required timescales are met Freedom of Information: • Logging and assigning FOI requests in line with statutory timescales, • Providing ad-hoc advice to colleagues, • Checking proposed responses and information from colleagues and sending full responses to requestors in line with FOI Act., • Monitoring progress and ensuring required timescales are met Subject Access Requests: • Logging and assigning SARs in line with statutory timescales, • Checking proposed responses and information from colleagues and sending full responses to requestors in line with UK GDPR and DPA., • Monitoring progress and ensuring required timescales are met Members enquiries: • Logging and acknowledging enquiries from MPs and councillors, and assigning to lead colleagues, • Reviewing draft responses and providing to MPs/councillors, • Monitoring progress and ensuring required timescales are met

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Building Maintenance Supervisor Repairs & Maintenance Full-time | Permanent Ealing & Staines Building Maintenance Supervisor job covering Ealing and Staines – overseeing responsive repairs, planned maintenance, and property inspections across occupied residential properties for a well-established property services contractor, offering the opportunity to lead trades teams and subcontractors within a fast-paced social housing maintenance environment. The Role This is an excellent opportunity for an experienced Building Maintenance Supervisor to join a growing property maintenance operation delivering responsive repairs, planned works, cyclical maintenance, and refurbishment projects across residential housing stock. The successful candidate will be responsible for supervising operatives and subcontractors, carrying out property inspections, monitoring quality and compliance, and ensuring repairs and maintenance works are delivered safely, efficiently, and to a high standard. The role combines hands-on operational oversight with strong customer service and performance management responsibilities. This position will be based across two locations, with four days per week in Ealing and one day per week in Staines. Following successful completion of probation, there will also be the opportunity to work from home one day per week. Key Responsibilities Supervising day-to-day reactive repairs, planned maintenance, and cyclical works across occupied residential properties Conducting pre- and post-inspections to assess work quality, compliance, and completion standards Managing and coordinating trades operatives and subcontractors across multiple maintenance workstreams Carrying out site inspections, including working at height and inspecting scaffolding-based works such as windows, doors, and external repairs Ensuring all works are delivered in line with health & safety regulations, company procedures, and building standards Monitoring productivity, resource allocation, and operational performance to meet service delivery targets Logging works, producing reports, and updating tasks using PDA systems and Excel Supporting excellent customer service delivery and professionally resolving tenant queries and complaints Conducting regular site visits to monitor progress, quality, and compliance across ongoing works Assisting with operational reporting and supporting contract performance management Requirements Proven experience supervising operatives within repairs and maintenance, social housing, or property services environments Strong trade background with hands-on knowledge of building maintenance and repair works Experience managing subcontractors and coordinating multi-trade teams Ability to carry out inspections and assess works against quality and compliance standards Comfortable working at height and inspecting scaffolding-based works Strong understanding of responsive repairs, planned maintenance, and cyclical programmes Excellent communication, organisational, and customer service skills Experience using PDA systems and Microsoft Excel for reporting and task management Good understanding of health & safety regulations within property maintenance environments Full UK manual driving licence Package & Benefits £44,850 salary Company van and fuel card 25 days annual leave plus bank holidays Pension and benefits package Staff discounts and rewards scheme Paid volunteering leave Family-friendly policies Hybrid working available following probation Long-term career progression opportunities within a growing maintenance business This Building Maintenance Supervisor role covering Ealing and Staines offers the opportunity to join a well-established property services contractor delivering essential repairs and maintenance services within the social housing sector. The position would suit an experienced maintenance supervisor looking to progress within a customer-focused and operationally driven environment. Apply now to be considered for this opportunity

Site Manager Decent Homes - Kitchens & Bathrooms Start Mid June £60k - 63k + Full Comprehensive Package South West London I’m working with a leading Tier 1 social housing main contractor on a fantastic opportunity for an experienced Site Manager to join as a Permanent Manager on a 10 Year Contract Stream of Works. The Project The works involve day to day Site Management tasks including renovation of Kitchen & Bathrooms to Social Housing properties, within live occupied residential environments. Experience working in social housing, local authority, or occupied blocks is essential. This is a highly client-facing role, requiring someone comfortable managing: day-to-day site operations. resident liaison / live environment challenges. subcontractor coordination. H&S and programme management. reporting and site documentation. Opening 10 properties a week - overseeing 20 at a time.They are looking for Proven Site Manager experience in occupied residential / social housing Strong live environment / client-facing background Good IT literacy - Tablet/Laptop use - Microsoft Office Savvy (site reporting, emails, progress updates) Comfortable running day-to-day site duties autonomously Available for a Mid- May StartRequired tickets SMSTS CSCS First AidThis is a great opportunity with a strong contractor to become a permanent manager with 10 years worth of work already secured. If this role sounds like a good fit for you or anyone you know, please feel free to contact me below! (url removed) / (phone number removed)

Installation Manager - Passive Fire Protection Location: Ealing with travel Salary: £48k + company vehicle Full-time, permanent role We are working with a leading passive fire protection contractor to find a successful and proactive Installation Manager to join their team in Ealing. We are ideally looking for candidates with previous experience working fire doors, fire stopping, compartmentation, and containment systems, with a proven track record of successful people management and service delivery. Daily Responsibilities of the successful Installation Manager will include: Manage multiple passive fire protection (PFP) projects from inception to completion, ensuring delivery on time, within budget, and to specification. Supervise and coordinate daily site activities for fire safety and remedial works (FRA projects). Oversee both direct labour teams and subcontractors, maintaining high standards of safety, quality, and performance. Oversee the installation, inspection, and maintenance of fire doors, fire stopping, compartmentation, and containment works. Conduct site inductions, toolbox talks, and quality/safety checks. Maintain accurate site records, progress reports, and photographic evidence using digital tools. Liaise with clients, residents, and internal teams to ensure smooth project delivery in live social housing environments. Ensure compliance with all fire safety regulations, company procedures, and relevant standards (BS EN 1634, BS 8214, BS 9999).Project Manager Salary & Package: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £48k + company vehicle Please apply online now

Lettings Officer Rate of pay: £18.65 PAYE / £24.65 Umbrella per hour Job Type: Temporary until September 2026 Location: Wembley HA9About the Role We are recruiting for a Lettings Officer to coordinate the end-to-end lettings process, from notification of tenancy termination through to sign-up of new tenants. This role is focused on reducing void times, maximising rental income, and delivering a proactive, customer-focused service. You will manage lettings activity, liaise with internal teams and contractors, and ensure a smooth and efficient process for customers. Day-to-Day Responsibilities Coordinate all aspects of the lettings process for void properties Arrange and conduct property viewings and tenancy sign-ups Act as the first point of contact for customer and stakeholder queries Manage documentation for viewings, sign-ups, and tenancy handovers Maintain accurate records and update housing systems in real time Liaise with contractors, surveyors and internal teams to progress void works Monitor turnaround times and ensure properties are relet within target Complete affordability assessments and pre-tenancy checks Handle customer enquiries and complaints, ensuring timely resolution Ensure compliance checks and certification are completed before tenancy starts Prepare and issue tenancy induction packs Record and manage property and customer data, including CORE logs Coordinate appointments and bookings across multi-agency teams Track contractor performance and escalate issues where required Support KPI monitoring and assist with invoice processing Identify hard-to-let properties and suggest improvements Attend and minute meetings with stakeholders and contractorsRequired Skills & Experience Experience delivering customer-focused support in a fast-paced environment Strong administrative experience, managing processes and documentation Accurate data input and experience maintaining confidential records Ability to handle sensitive information appropriately Excellent communication skills (written and verbal) Ability to deal with challenging or vulnerable customers professionally Strong organisational skills and ability to manage competing priorities Comfortable using Microsoft Office, Teams, and housing/CRM systems Ability to work collaboratively with internal teams and external partners Experience within a social housing or local authority settingTo apply for the Lettings Officer position, please submit your CV detailing your relevant experience

An established and growing passive fire protection contractor is looking for experienced Site Engineers / Operatives to join a busy delivery team working on a range of fire safety and FRA remediation projects across London and the Home Counties. This is an excellent opportunity to secure long-term work with a strong pipeline of projects and the opportunity to progress into a permanent position following an initial agency period. The role will involve working on occupied social housing and residential properties, carrying out high-quality fire safety remedial works to ensure compliance with current fire regulations and FRA recommendations. The Role Successful candidates will be responsible for: • Fire door installation and remediation works (FD30 / FD60 / FD90), • Fire stopping, compartmentation and containment works, • Carrying out FRA remedial works in line with compliance standards, • Recording works through digital reporting systems, • Working safely and professionally within occupied properties, • Supporting site management teams to deliver projects efficiently and to a high standard What We’re Looking For Applicants should have: • A relevant trade background within carpentry, fire protection or construction, • Previous experience in fire door installation and FRA remediation, • Knowledge of passive fire protection systems and compliance standards, • Strong attention to detail and commitment to quality workmanship, • Experience working within social housing or resident-occupied environments (preferred), • Full UK Driving Licence, • Access to a medium panel van Requirements • Enhanced DBS check required within 2 weeks of start date, • CSCS Card required within 4 weeks of start date What’s On Offer • £190 - £210 per day, • Long-term opportunity with a growing fire protection contractor, • Agency-to-permanent pathway after 12 weeks, • Consistent work across London and the Home Counties, • Opportunity to work on a variety of high-profile residential and social housing contracts If you have experience within passive fire protection and are looking for a long-term opportunity with a busy and professional contractor, we would like to hear from you

Site Manager - SHDF works Location - Ealing Client - London Borough of Ealing Salary - Up to £65k + package Scope of works - SHDF - window/door replacements, EWI and IWI on scattered properties (1 mile from each other) Role We are working exclusively with a well known Planned Maintenance company. Together we are looking for a dynamic and motivated Site Manager. As Site Manager, you will take full responsibility for the day-to-day management of site operations across occupied social housing properties. You will be delivering works under the Social Housing Decarbonisation Fund (SHDF), ensuring projects are completed safely, on time, within budget, and to the highest quality standards. Key Responsibilities Manage site teams, subcontractors, and suppliers Oversee health & safety compliance and site documentation Ensure works are delivered in line with programme and budget Maintain excellent client relationships and attend progress meetings Coordinate works within occupied properties, ensuring minimal disruption to residents Monitor quality control and ensure compliance with PAS 2030/2035 standards (where applicable) Report progress to senior management Requirements Proven experience as a Site Manager within social housing/property services Strong background in retrofit, SHDF, EWI/IWI, and window/door replacement projects Experience working within occupied properties SMSTS, CSCS (Black/Gold), First Aid at Work Strong leadership and communication skills Full UK driving licence / Own car Package Salary up to £65,000 Car allowance + fuel card Pension scheme * Career progression within a growing, reputable contractor