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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Operations Manager - Northwood. W e are on the look out for a passionate Operations Manager to join our team!. Operation s Manager s are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.

Southall Community Alliance (SCA) is a charity that has been working in Southall for over 30 years. We seek an enthusiastic and experienced Operations & Capacity Building Manager to oversee the project work of our charity over the next two years. We are looking for a candidate with excellent interpersonal skills, community engagement and fundraising experience and the confidence to manage and deliver projects that will extend our work and enhance local networks. You will report to the SCA Director and be part of the growing SCA staff team. Title: Operations & Capacity Building Manager Salary: £36,000 per annum Duration: Full time, two year fixed term contract, with the possibility of an extension subject to review. Location : Southall Town Hall, 1 High Street, Southall, UB1 3HA Annual leave : 25 days Job Description 1. Managing delivery of SCA’s funded projects and project related staff, 5. Arranging arts and creative activities to engage young people, 8. Supporting the recruitment and supervision of volunteers, 11. To ensure inclusion and diversity in all aspects of SCA’s operation and work, 12. To report to the SCA Board of trustees and advisory boards, as required

Operations Managers are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will regularly act as Duty Manager, and alongside your team, ensure health & safety and compliance regulations are

Health & Safety Officer – EMEA Health & Safety shouldn’t be about box-ticking. At Monster Energy, it’s about visibility, influence and protecting people in a fast-moving, high-energy business operating across EMEA. The Advocate Group is exclusively supporting Monster Energy on the appointment of a Health & Safety Officer to play a hands-on role across offices, sites, events and third-party partners throughout the region. This is a role for someone who wants to be out in the business, shaping safety culture on the ground - not just buried behind policies. Why this role is different • Genuine EMEA remit across multiple countries, • Highly visible role with real influence, • Hands-on H&S across sites, events and operations, • Regular UK & EMEA travel, • Opportunity to drive behavioural safety, not just compliance The role • Support and evolve Monster’s H&S management system across EMEA, • Act as a key H&S contact for allocated regions and functions, • Conduct audits, inspections and risk assessments, • Support Monster events and third-party locations, • Investigate incidents and drive corrective actions, • Deliver H&S training and inductions What Monster is looking for • NEBOSH General Certificate (or equivalent experience), • UK Drivers Licence, • Pragmatic, people-first approach, • Confident engaging at all levels, • Comfortable operating internationally This role is exclusively managed by The Advocate Group. If you’re an H&S professional looking for breadth, visibility and international exposure, get in touch

ABOUT MONSTER ENERGY Monster Energy is more than a brand — it’s a lifestyle, a mindset, and a relentless drive to win. Since launching in 2002, Monster Energy has grown into one of the world’s leading energy drink portfolios, sold in over 140 countries and territories and supported by more than 3,600 employees globally. Our culture is bold, fast-moving, and unapologetically different. We challenge the status quo, push boundaries, and expect the same energy from the people who power our business. The Monster brand is aggressive, cool, edgy, and fun — and our people reflect that attitude every day. ROLE OVERVIEW The Procurement Specialist plays a critical role in supporting the delivery of Category Management across direct procurement categories within the EMEA region. Working closely with the Senior Category Manager, this role contributes to both the operational execution and strategic development of category strategies, ensuring continuity of supply at optimal cost while driving continuous improvement. The role requires strong analytical capability, attention to detail, and the ability to collaborate effectively across a complex, fast-paced, international organisation. You will work closely with Global Procurement, EMEA Planning, Operations, Strategic Planning, Innovation, Finance, and key external vendors to support category performance and value creation. KEY RESPONSIBILITIES Category Strategy Support • Support the Category Manager in executing the EMEA category strategy in line with global procurement objectives, • Implement and manage key category processes to ensure delivery against strategic goals, • Support quarterly supplier review sessions and ongoing supplier engagement, • Maintain visibility of supply base stakeholders and key category risks, • Support continuous improvement initiatives across procurement processes, • Assist with issue identification, escalation, and resolution, • Support Supplier Relationship Management (SRM) plans and governance, • Collect, analyse, and manage supplier performance data, • Support supplier performance reviews and improvement initiatives, • Support price management activities, ensuring accuracy and compliance, • Maintain accurate and up-to-date price files, • Support procurement operations in data accuracy, timeliness, and reporting, • Assist with invoice validation, escalation, and resolution, • Provide analytical support for category strategy development and negotiations, • Analyse financial, operational, and market data to support informed decision-making, • Act as a role model for ethical behaviour and compliance, • Support responsible sourcing, sustainability, and mutuality principles across the supply base SKILLS & EXPERIENCE • Degree in Business Administration, Supply Chain, Engineering, Finance, or related discipline, • MCIPS qualification preferred, • 2–4 years’ procurement experience, ideally within an FMCG environment, • Strong negotiation, facilitation, and stakeholder management skills, • Experience working with SAP, • Strong analytical skills with the ability to interpret large and complex data sets, • Excellent communication skills across multiple countries and functions, • Strong organisational and project management capability, • Working knowledge of lean manufacturing and continuous improvement principles, • Comfortable working independently in a dynamic, fast-paced environment, • Proactive, detail-driven, and solution-oriented, • Confident operating in a matrixed, international organisation, • Resilient, adaptable, and able to thrive under pressure Interested? Click “Apply” or email your CV to The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.

HR Generalist - EMEA Monster Energy | EMEA Exclusively recruited by The Advocate Group The Advocate Group is proud to be partnering with Monster Energy to recruit an HR Generalist into their EMEA HR team. This is an exciting opportunity to join a globally recognised, high-growth brand and play a key role in supporting a diverse, international workforce. About Monster Energy Monster Energy Company is a NASDAQ-listed global organisation and the owner of one of the world’s most iconic energy drink brands. Operating across approximately 141 countries with over 3,600 employees, Monster is fast-paced, bold and disruptive, with a brand and culture that values performance, individuality and growth. The role As an HR Generalist, you’ll provide hands-on, end-to-end HR support across the employee lifecycle, partnering closely with managers and employees across the EMEA region. Reporting to the Senior HR Operations Manager, you’ll advise on a broad range of HR matters including recruitment, employee relations, policy, compliance and HR projects. Key responsibilities • Managing the full recruitment lifecycle and supporting hiring managers with effective hiring decisions, • Coordinating onboarding and offboarding processes in line with company policy and local legislation, • Advising managers and employees on performance, engagement and day-to-day people matters, • Leading employee relations cases including disciplinaries, grievances, investigations and redundancies, • Managing leave of absence processes and liaising with internal and external providers, • Ensuring compliance with local employment law across EMEA and consistent application of HR policies, • Supporting visa, sponsorship and international transfer processes where required, • Maintaining accurate HR data across systems including SAP SuccessFactors, • Contributing to HR projects, policy development and continuous process improvement About you • Proven experience in a broad HR Generalist role, ideally within a fast-paced or international environment, • Strong knowledge of employee relations and employment legislation, • Highly organised with strong attention to detail and the ability to manage multiple priorities, • Confident, professional communicator with a collaborative approach, • Comfortable working with HR systems and data, • CIPD Level 7 qualified or working towards completion (preferred) Why join? • Work for a globally recognised, high-growth brand, • Exposure to complex, international HR across EMEA, • Join a collaborative, high-performing HR team, • Two roles available due to continued business growth If you’re an HR Generalist looking to take the next step with an iconic brand, apply now via The Advocate Group. If this sounds like the right fit for your next career move, I’d love to speak with you! Or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy

Our client is known as a market leader in the quality sector of the catering industry. They are at an exciting point of progression in the company, making it a great time for recruits to join theirjourney. They provide high-quality ambient, chilled, fresh, and frozen produce from around the world and supply some of the most prestigious chefs in the country. At present, most of their customers are London-based; however, they have already begun the expansion process into other major UK cities such as Manchester and Bristol. The future is very promising! Requirements: As a result of their continued success, our client is looking to strengthen their Transport Team and requires a Transport Supervisor. The Transport Supervisor will be responsible for ensuring that the correct quantities of products are delivered to their prestigious clientele. All products must be delivered to the required location within the given time limit, and as a result, the Transport Supervisor must effectively organise and maintain the fleet while supervising drivers and ensuring they are compliant with company rules Flexibility and willingness to go the extra mile to support the business are key requirements for this role. Experience in FMCG, ideally from a food company, especially in fleet and stock management, is highly desirable. Tasks Include: • As the Transport Supervisor, you will be responsible for Transport personnel, monitoring driver progress and being their first point of contact for all drivers relating to the vehicle needs., • Ensure that all drivers have the necessary tools, paperwork and goods to carry out their roles and make deliveries. This may include, but is not limited to, changing tyres, replacing bulbs, fixing sack barrows, and cleaning Vehicles., • Ensure that all drivers are in full and proper uniform – any non-conformities must be handled efficiently by informing the person to change and reporting it to the transport Manager., • Build relationships with the wider business departments, as well as customer relationships, managing questions and complaints calmly and decisively., • Ensure all equipment is allocated to the correct person in the correct vehicle., • The Transport Supervisor is responsible for organising and overseeing all health and safety checks and routine vehicle checks, and adhering to both company and statutory requirements., • Providing a full daily handover to the AM/PM Transport Supervisor and Transport Manager, • Auditing all equipment daily, ensuring all items come back every day., • Daily Vehicle checks to be done as vehicles arrive., • Be involved in strategic development and the maintenance of any administrative records, regularly communicating with the Transport Manager to ensure a smooth operation is maintained., • You must also be aware of all transport legislation and procedures to ensure company compliance., • During busy periods, you may be required to step in and assist the transport supervisors, which may include but not be limited to loading/unloading vehicles, making deliveries, answering calls, assisting drivers’ needs, and booking in/ out drivers at the end of a shift., • Keep yard and bay areas tidy and safe (remove debris, manage spill response escalation)., • Suggest improvements to reduce turnaround time and improve safety and efficiency. Required Attributes: • Robust knowledge and understanding of all areas of the supply chain, budgets and financial controls, legislation and relevant fleet controls, • You must be able to efficiently work within a high-volume transport operation, • An all-round people person with the ability challenge underperforming staff and take necessary action, • Reinforce departmental rules and structure at all times and discipline staff as and when required, • Strong communication and people management skills, being able to cultivate strong business relationships on multiple levels, • A sound understanding of basic numeracy is required for this position, which requires involvement in managing budgets and the calculation of weights and measures., • Due to the high level of machinery and the importance of time constraints, the Transport Supervisor/Marshal must also be safety conscious with a full knowledge of the transport operations and maintenance and be detail conscious with regards to the vehicles themselves and route planning., • Must hold a UK Driving License, no more than 6 points and be confident driving 3.5 / 7.5 / 12 tonne Vehicles, • Good attention to & eye for detail, whilst being able to cope with the demands of a fast-paced and changing business, • Effective team player, as well as having the ability to work on one's own initiative, • Good practical knowledge of all Microsoft Office packages, including Excel, Word and ERP Data systems, • Ability to multitask and manage the department in the absence of a Senior Manager, • Flexibility to work weekends and Bank Holidays to support the business The hours are 11 pm – 8 am – 6 days per week from Sunday to Friday. Salary up to £45-£55K dependant on experience Full UK Driving License is essential • Referral programme, • Annual leave, • Life insurance, • Free parking, • Company pension, • Casual dress, • Health & Wellbeing Programme, • Company events, • On-site parking Interested> Please Apply

Temporary Executive Assistant – £18.00 - £20.00 Per Hour + Holiday Pay - 3 Months Initially poss. to 12 Month FTC - Uxbridge – Hybrid - 3 Days Office & 2 WFH About the Client This well-established Business Services provider thrives on a culture of curiosity, where fresh ideas are celebrated and adaptability is key. With a track record of delivering meaningful impact and a strong reputation in procurement and construction, they offer a dynamic, people-focused environment with community at its heart.🏢 About the Job This is a fantastic opportunity for a highly capable Executive Assistant to join on a 3-month temporary basis with a view to a longer fixed-term contract (up to 12 months). Supporting three key members of the Senior Executive Team, you’ll be the operational lynchpin—keeping their days running smoothly amidst a fast-paced and often unpredictable environment. Duties will include: • Proactive diary management for the Executive Team, navigating shifting priorities, • Preparing and managing complex documentation, meeting packs, and reports, • Document management using MS SharePoint (candidates must have used this tool), • Booking travel and coordinating logistics, occasionally attending off-site events, • Acting as a trusted gatekeeper and key liaison between internal and external stakeholders, • Supporting board and committee meetings, note-taking and document collation, • Providing project and administrative support across a variety of business functions, • Assisting with expenses and credit card reconciliation, • Ensuring smooth day-to-day operations, stepping in to support others where needed🌟 About the Successful Applicant You will be professional, confident, and organised with proven experience supporting C-suite level executives in a high-pressure environment. Strong diary and document management skills are essential, particularly using Microsoft SharePoint – THIS IS ESSENTIAL. You'll be calm under pressure, quick to adapt, and an excellent communicator, comfortable working independently and within a supportive team.🌈 What You Will Receive in Return In return, you'll join a collaborative and forward-thinking team that embraces flexibility and empowers employees to drive meaningful change. With the chance for the role to go permanent, you’ll benefit from ongoing development opportunities and play a key part in shaping the future of a purpose-led organisation. The office is conveniently located near Uxbridge Station, with strong transport links and a friendly, welcoming culture.🎈 How to Proceed: If this super initially temporary EA opportunity has sparked your interest, I’m eagerly looking forward to your contact! To advance your next career move, please reach out to Lucy-Emma at Wade Macdonald today – 07825 502491. Or send your CV through the designated portal. Your next career move awaits! 🚀 Temporary Executive Assistant – £18.00 - £20.00 Per Hour + Holiday Pay - 3 Months Initially poss. to 12 Month FTC - Uxbridge – Hybrid - 3 Days Office & 2 WFH

Here at Woods Foodservice, we are known as market leaders in the quality sector of the high-end restaurant catering industry. We provide premium quality ambient, chilled, fresh, frozen, and fresh produce from around the world and supply some of the most prestigious chefs in the country. At present, most of our customer are Greater London-based, but we have already begun the expansion process into other major UK cities such as Manchester and Bristol. The future is very promising! A critical part of our renowned success is our exceptional level of customer service. This is an element that we are constantly looking to improve and modernise to make our customers’ experience with us as comfortable as possible. The Transport department play a crucial part of this journey as our drivers are at the heart of our operations. REQUIREMENTS: The main responsibility of the Transport Supervisor is to oversee the day-to-day operations of the Transport department, to ensure SLA’s are met and customer deliveries are successfully completed. This is a critical role in ensuring that we deliver excellence to our premium clientele. The successful candidate will have demonstrable transport and warehouse management experience; strong people management skills including leading, coaching and the ability to challenge underperformance - coupled with strong verbal and written communication skills. The post-holder will have robust organisational skills with an ability to prioritise and manage high workloads whilst meeting deadlines. Flexibility is key within this role, and the willingness to go out and learn and drive the routes as well as learn all business functions is essential including Route Planning on occasions. The Transport supervisor will also be responsible for the day to day running of the transport operations and the improvement of driver standards including ensuring full compliance for vehicles and drivers, as well as the reporting and of accidents. Holiday cover of the Transport Manager will be essential. The role will also be eligible to a bonus scheme. A positive, professional, can-do attitude is a must! RESPONSIBILITIES: • Daily management and motivation of all Transport staff, • Fully understand and adhere to all Company policies and procedures and legal requirements in Transport., • Ensuring there is clear communication between Transport and all other departments., • Ensuring that customer satisfaction is paramount and deliveries are completed on time., • Innovatively looking at ways to forward plan and better the department/team performance., • Managing staff performance and review meetings and address any sickness/absence and conduct concerns., • Ensure all staff and yourself adhere to all Transport and Warehouse compliance requirements and compliance in Food Safety, Health & Safety, Environment and BRC requirements., • Management of the TFL website ensuring that all company vehicles are active and all discounts are applied for., • Regularly audit all company fuel cards to ensure that they are not being misused and that the company is paying the lowest cost possible., • Attend weekly/monthly meetings and collaborate with other departments to address any issues/concerns and communicate achievements., • Ensure all Transport staff have valid clean UK drivers licenses for the class of vehicle they are driving – and they are appropriately insured to drive these vehicles., • Ensure all Transport staff clock in/out everyday correctly, using the InVentry and PlanDay systems., • Ensure Transport rota-scheduling PlanDay system is used correctly and efficiently., • Ensure all staff are in full uniform at all times (Including, Hi – Vis, Safety Shoes, Woods Uniform), • Ensure all Transport staff book their annual leave following the correct policy and procedures outlined in the Employee Handbook., • Ensure Transport Department monthly payroll submissions are completed and sent to HR by required deadlines., • Responsibility to train and develop new and existing staff members on an on-going basis., • Ensure all van cleaning records/service contracts are kept up to date., • Ensure all risk assessments are carried out and kept up to date., • Ensure all vehicle MOTS/Services/Vehicle Temperature monitoring and Congestion charge registraions are kept up to date., • It is imperative that you respond to any emails and phone calls politely and professionally., • Ensure you are contactable by phone and respond to queries by phone when you are not at Woods., • Responsible for organising 2nd deliveries, checking supplier collections, customer keys, van check sheets, vehicle cleanliness, drivers returns and collection notes., • Each day you must send a handover email to all Transport senior members, you must include, next day route details, any special instructions such as, a driver is to use a different vehicle, a special customer request., • Attend essential courses/seminars and training sessions to ensure that the Transport department is legally compliant and operating both safely and efficiently. THE SUCCESSFUL CANDIDATE WILL HAVE: • CPC Qualification, • Transport supervisor industry experience, • Experience in a Warehouse/Distribution/FMCG setting, • Dependable, punctual and proactive - good track record for sickness absence, • Adaptable and flexible approach to work, ability to work as part of a team or individually, • Experience and understanding of heavy goods vehicles, • Seeks and is able to introduce and implement new ideas and suggestions, • Highly organised, with a can-do positive attitude and enthusiasm, • The drive to meet and exceed KPI’S to achieve bonus payments, • Outstanding people skills with a friendly and confident telephone manner and in person manner, • Confident in holding difficult conversations with staff, • An interest in fine dining and a good basic knowledge of fine dining ingredients, • Able to deliver on excellence; strong leadership skills and the ability to delegate, • Experience of working efficiently under pressure and to specified deadlines/SLA’s, • Able to deal with challenges; find solutions and engage with the workforce positively, • Excellent written and verbal communication; computer literate with inhouse software experience, • To be prepared to start before and finish after official shift timings as necessitated by the needs of the business., • Able to motivate staff and cultivate respect within the organisation. The working hours will be between 11.00pm - 08.00am. Benefits: • 25 days holiday, • Bonus scheme, • Birthday voucher, • Company pension, • Health & wellbeing programme, • Life insurance, • On-site parking, • Referral programme Working at Woods Foodservice means you’ll be working alongside a real team-spirited group of people. We value honesty, integrity and big ideas and ensure that work-life balance is enjoyed by all. Professionalism and a positive attitude are the key attributes that make our employees stand out. With this in mind, we provide the tools necessary to ensure our teams remain passionate about their work and deliver excellence throughout their career with us. We are big on learning & development and consistently strive to identify upcoming talent in-house. If you’re willing to work hard and looking for a long-term career opportunity, this could be the role for you! You’ll be a joining a family business where hard work and dedication is highly rewarded. Not only do we pride ourselves on being an official Living Wage Employer that offers a highly competitive salary; you will also have access to a number of generous benefits which include, but are not limited to: Due to high volume of applicants, we are only able to contact those who best meet our experience and skill requirements. We thank you for your interest in Woods Foodservice.

Account Executive Location: Uxbridge, West London Salary: Competitive salary + bonus Job Type: Full-Time, Permanent About 4Leisure Recruitment: At 4Leisure Recruitment, we’re the UK’s leading specialist recruitment agency for the leisure industry, working across health & fitness, spa & beauty, active entertainment, and hospitality. Known for our energy, integrity, and passion for people, we connect top-tier talent with exciting opportunities and we want you to be part of our growing success! The Opportunity: As demand continues to grow, we’re looking for a motivated and proactive Account Executive to support resourcing, client development, and recruitment operations. This is a fantastic opportunity for someone with a background in the leisure industry and a natural flair for people, organisation, and communication. Ideal for those ready to grow a career in recruitment with variety and impact. What You’ll Be Doing • Candidate Resourcing & Screening: Source, engage, and screen candidates across multiple sectors, • Project Support: Assist with recruitment campaigns, seasonal planning, and client onboarding, • Admin & Compliance: Coordinate interviews, maintain databases, and manage documentation, • Client Development: Help maintain and grow strong relationships with existing clients while supporting new client projects Why You’ll Love This Role: • No Two Days Alike: You’ll work across resourcing, admin, client support, and project delivery, • Team Culture: Join a fun, high-energy, and supportive team with regular social events and recognition for your achievement, • Work-Life Balance: We work hard Mon-Fri, to then enjoy our own time! Hybrid working (2 days per week from home), post a successful probation, • Career Growth: We offer a clear path for progression, skill development, and the chance to grow into senior recruitment or account management role Who We’re Looking For: • Leisure Industry Experience: You’ve worked in health & fitness, hospitality, or another leisure environment, • Sales/Admin Skills: Confident communicator with strong organisation and multitasking abilities, • Proactive & Driven: You take initiative and are ready to contribute from day one, • Career-Focused: You’re looking for more than a job, you want to grow and thrive in a long-term role Ready to Take the Leap? If you're excited about joining a fast-growing recruitment agency and developing your career in a dynamic, people-focused role, we’d love to hear from you! Apply now and start your journey with 4Leisure Recruitment!

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job DescriptionAs Senior Director, Regional Insights & Effectiveness, you and your team will serve as a principal strategic advisor to two Senior Vice Presidents who report directly to the Chief Commercial Officer. This executive role is accountable for shaping and driving the commercial insights agenda across multiple regions, ensuring that data-driven strategies and operational excellence underpin all major business decisions. You will lead a high-impact team and orchestrate cross-functional initiatives that directly influence enterprise-wide commercial performance, resource allocation, and market success.Strategic Responsibilities* Enterprise Commercial Strategy: Partner with SVPs and the CCO to define, execute, and continuously refine regional and global commercial strategies, leveraging advanced analytics and market intelligence to drive sustainable growth and competitive advantage.* Executive Decision Support: Deliver high-stakes, actionable insights and recommendations to senior leadership, enabling informed decision-making on portfolio management, resource deployment, and market entry/expansion.* Cross-Regional Leadership: Lead harmonization and industrialization of best practices across all affiliates, ensuring consistency, scalability, and innovation in commercial effectiveness initiatives.* Transformation & Change Leadership: Champion organizational transformation, process innovation, and digital enablement, fostering a culture of agility, continuous improvement, and global collaboration.* Strategic Program Oversight: Oversee the design, execution, and scaling of proof-of-concept pilots and strategic initiatives, ensuring alignment with enterprise priorities and measurable impact on business outcomes.* Governance & Accountability: Establish robust governance frameworks for forecasting, reporting, and performance management, ensuring transparency, accuracy, and accountability across all regions.Key Accountabilities* Directly support two SVPs and their leadership teams (including G9 and AC MM General Managers), acting as a trusted advisor and thought partner on all matters related to commercial insights and effectiveness. Lead and develop a high-performing, globally distributed team, including offshore resources, to deliver best-in-class analytics, reporting, and AI-driven solutions. Drive cross-functional collaboration with Finance, Therapy Area Leads, and Market Access to optimize resource planning, launch excellence, and commercial execution. Proactively identify risks, opportunities, and emerging trends, providing influential recommendations that shape enterprise strategy and operational priorities. Represent the commercial insights function at executive forums, steering committees, and global leadership meetings.Essential Competencies* Demonstrated executive leadership in analytics, insights, and business intelligence within the pharmaceutical or biotech sector. Proven track record of influencing senior executive stakeholders, with exceptional gravitas and strategic acumen. Expertise in advanced analytics, data management, market research, and digital transformation. Superior communication and storytelling skills, able to distill complex data into compelling narratives for executive audiences. Strong governance, project management, and stakeholder engagement abilities in highly matrixed, fast-paced environments.* High resilience, resourcefulness, and a visionary approach to problem-solving and organizational change.Experience & Skills* Extensive relevant experience in commercial analytics, insights, and strategy, with significant exposure and understanding of global and ex-US markets. Deep understanding of pharmaceutical data sources, commercial operations, and enterprise-level business drivers. Proven ability to lead teams, navigate international stakeholders and guide international insights & analytics peers, and manage multiple priorities with precision and reliability.* Exceptional interpersonal skills, with a demonstrated ability to build trust, drive collaboration, and influence at all levels.Location: Stockley Park Headquarters, UxbridgeReports to: Vice President, Global Decision Sciences & InsightsKey Stakeholders: ACE and ICR Senior Vice Presidents, ACE and ICR Leadership Teams/Market General Managers## Equal Employment Opportunity (EEO)It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.## For Current Gilead Employees and Contractors:Please apply via the Internal Career Opportunities portal in Workday.\n#J-18808-Ljbffr

A leading, privately held food manufacturer is seeking to appoint a Supply Chain & Manufacturing Director to join its executive leadership team. This is a critical, enterprise-level role with full accountability for end-to-end manufacturing operations and supply chain performance across a complex, multi-site network. The successful individual will play a pivotal role in driving operational excellence, cost efficiency, service levels, and transformation across a high-volume, fast-paced food production environment. Key Responsibilities • Full P&L and operational responsibility for manufacturing and supply chain operations across multiple UK sites, • Lead and optimise end-to-end supply chain activities, including planning, procurement, logistics, warehousing, and manufacturing, • Drive continuous improvement, productivity, and margin enhancement through Lean, Six Sigma, and automation initiatives, • Ensure best-in-class standards in food safety, quality, health & safety, and regulatory compliance, • Partner closely with commercial, technical, and finance leadership to support growth, innovation, and customer service, • Lead, develop, and inspire a large, geographically dispersed leadership team, • Proven senior leadership experience in FMCG food manufacturing at Director or equivalent level, • Strong background spanning both manufacturing operations and supply chain in high-volume environments, • Demonstrated success in leading large, multi-site organisations through change and performance improvement, • Commercially astute with strong P&L ownership experience, • Track record of delivering operational excellence, cost reduction, and service improvements, • Strong people leader with the ability to build high-performing, values-driven teams

The role will be based in Perivale and Ruislip, London. The HR Advisor provides hands-on, practical HR and employee relations support to managers and employees across the business. The role focuses heavily on managing ER cases end-to-end, ensuring compliance with UK employment law, company policies, and best practice, while supporting a positive and consistent employee experience. Key Responsibilities 1. Employee Relations (Core Focus) • Manage a full range of ER cases end-to-end, including:, • Disciplinary (conduct & capability), • Grievance, • Absence management (short- and long-term), • Probation management, • Flexible working requests, • Low-level conflict and mediation, • Advise managers on fair, consistent and legally compliant processes, aligned to ACAS guidance and internal policy., • Draft ER documentation including:, • Investigation letter, outcome letter, PIP documentation, hearing invites and decisions, • Support and, where required, conduct investigations, including note-taking and report writing., • Identify ER trends and proactively flag risks to HR Manager / P&C BP. 2. HR Advisory & Manager Support • Act as a trusted first point of contact for managers on day-to-day people matters., • Support organisational change activity (e.g. restructures, role changes, redundancies) where required., • Support the review and updating of HR policies., • Maintain accurate and confidential employee records 3. People Operations & HR Projects • Support core HR processes including:, • Onboarding & probation reviews, • Contract changes, • Leavers and exit processes, • Produce basic HR metrics and reports (e.g. ER case volumes, absence trends).

Senior FP&A Manager £95,000 - £100,000 We have an exciting opportunity for an ambitious individual to join a highly respected commercial finance function in a national Retailer. If you’re an agile, experienced FP&A leader, this could be a fantastic role for you. About the Company: • UK retailer with a strong national footprint and a loyal customer base, • Strong future operating model in a sharper, more agile environment, • Backed by significant investment in digital, stores and governance to support long-term commercial strength The Role: As a Senior FP&A Manager, you will play a pivotal role in supporting financial performance and driving insight across every avenue of the business, leading on board packs and reporting to the executive leadership team. This position will involve providing financial analysis, insights, and strategic recommendations to improve profitability, optimise operational efficiency, and drive business decisions. The role requires a strong understanding of FP&A and the ability to work cross-functionally with commercial, operations, and senior leadership teams. Responsibilities: • Lead the Financial Planning and Analysis function to support strategic decisions and promote a culture of continuous improvement, • Own and control the annual budgeted and re-forecasting process with cross-functional collaboration and scenario modelling, • Own the in-year commercial outlook process, including detailing all relevant cross-functional risks and opportunities, • Deliver insightful trading analysis and help support the review process across the group, • Conduct advanced financial analysis to assess market trends, pricing strategies, customer behaviours, and competitive dynamics, • Provide insights and recommendations to senior leadership on optimising revenue growth, cost management, and profitability, • Analyse sales performance and understand all segments that make up Gross profit to highlight risks and opportunities within current trading patterns, • Identify opportunities for cost savings and efficiency improvements across the business, • Partner with sales, marketing, operations, and other departments to align financial goals with commercial objectives, • Support the development of business strategies that drive sustainable growth and profitability, • Deliver insightful Board reporting with a focus on the story behind the numbers rather than production of pure data led information, • Ensure accurate and timely preparation of financial reports for senior management, investors, and stakeholders, • Maintain compliance with financial regulations and reporting standards, • Lead and mentor a team of finance professionals, fostering a culture of collaboration, accountability, and professional growth, • Provide guidance and support to junior staff, ensuring the delivery of high-quality financial analysis and decision-making The Ideal Candidate: • Qualified with a minimum of 5 years PQE and previous management experience, • An expert modeller with advanced Excel skills and experience building accurate financial models from scratch, • The ability to create insightful, concise and clear presentations, • Commercially curious, conclude and propose recommendations, • Proven track record in driving business results through financial insights and strategic planning, • Previous experience in an FP&A leadership role with exec-level exposure, • Ability to work under pressure and manage multiple priorities in a fast-paced environment, • Excellent business partnering and stakeholder engagement skills What they Offer: • Competitive salary: £90,000 - £95,000, • Car Allowance: £4,000, • Up to 30% bonus, • Private Medical, • Hybrid working (2 days in London), • Enhanced Pension How to Apply: We want to hear from you if you're excited about this opportunity and believe you have what it takes to excel in this role. Apply now for further information. About Aila Recruitment: Aila is a specialist finance recruitment business dedicated to providing the best jobs to the best people. We operate as an extended arm of our client's business and a career coach for our candidates' ongoing development.

An ambitious, fast-growing food manufacturing business is seeking a dynamic and people-focused Production Manager to lead a large, high-performing production team through an exciting phase of growth and continuous improvement. This is a career-defining opportunity for an experienced Production Manager who thrives in fast-paced environments and wants to make a real impact. With strong backing from senior leadership, ongoing investment in people and systems, and a genuine commitment to operational excellence, this role offers both stability and long-term progression. The Opportunity The successful Production Manager will take full ownership of daily operations within a high-volume production environment, leading up to 100 colleagues and driving world-class standards across safety, quality, food safety, efficiency and team development. This is a hands-on leadership role for someone who enjoys being visible on the shop floor, setting the standard and inspiring teams to perform at their best. Key Responsibilities • Create and sustain a zero-harm safety culture, ensuring safe systems of work and strong behavioural safety standards, • Deliver all manufacturing KPIs across output, quality, waste, service and efficiency, • Lead the implementation and embedding of LEAN manufacturing, developing continuous improvement as a way of life, • Ensure the site operates to best-in-class food safety and GMP standards, remaining audit-ready at all times, • Drive quality excellence, ensuring products consistently meet agreed specifications and customer expectations, • Lead the introduction of new products, managing trials and ensuring successful launches, • Champion process and equipment improvement, working closely with Engineering to develop a robust TPM strategy, • Maintain outstanding service levels, consistently exceeding 99%, • Control material variance, driving waste and cost as close to zero as possible, • Develop a high-performance team culture through clear standards, structure, appraisals and ongoing coaching, • Play a key role in broader operational excellence and leadership programmes, • Ensure full compliance with all Health & Safety, Food Safety, Legal and Quality obligations The Person This business is looking for a confident, ambitious and data-driven leader who combines strong people skills with a passion for operational excellence. Key attributes include: • Natural, credible leadership style with the ability to inspire large teams, • High energy and a strong personal drive, • A continuous improvement mindset with the confidence to challenge the status quo, • Strong decision-making based on data and performance metrics, • Commercially and financially aware, • Comfortable operating at all levels of the business, • A genuine passion for food manufacturing and quality Key skills and experience: • Proven experience leading production in a high-volume manufacturing environment, • Strong working knowledge of LEAN / CI methodologies, • Excellent analytical and problem-solving capability, • Experience of driving operational improvement through structured project delivery, • Sound understanding of food safety, GMP and quality systems, • Strong coaching, influencing and stakeholder management skills, • Comfortable working cross-functionally with Planning, Engineering, Technical and Supply Chain Why This Role? • Up to £55,000 salary plus 10% guaranteed bonus, • Long-term career progression within a growing and well-invested operation, • A leadership role where decisions genuinely influence performance and culture, • A business that backs its people, invests in development and promotes from within, • A strong, values-driven culture where quality, safety and people genuinely come first, • The chance to lead at scale and shape a best-in-class manufacturing operation

Location: United Kingdom (regional remit across UK & Nordics) Travel: Limited regional travel as required Compensation: Strong base + performance bonus + benefits Step into a visible HR leadership role with the scope to shape people strategy while staying close to operational impact. Why This Business A multinational organisation with a strong European presence is investing in HR leadership to strengthen performance, engagement, and compliance. Joining at this stage offers the chance to influence across multiple markets while gaining senior exposure in a complex, fast-moving environment. What You’ll Be Doing • Partner with senior stakeholders across the UK and Nordics to deliver people strategies that drive performance and culture, • Lead on employee relations, compliance, and workforce planning, ensuring alignment with business objectives, • Implement HR initiatives to enhance engagement, retention, and leadership capability, • Oversee HR operations, including recruitment, payroll, and policy alignment, balancing daily delivery with long-term projects What You’ll Bring • 5–7 years’ HR experience, ideally stepping up from HR Manager or Supervisor level, • Strong expertise in UK employment law and proven stakeholder influence, • Experience in matrix organisations and multi-country HR operations, • Resilience, agility, and confidence to balance empathy with accountability Who This Suits You’re a commercially minded HR professional who thrives on visibility and influence. Ready to step beyond a single-country remit, you’ll excel at combining people-first leadership with operational delivery in a multinational setting. Benefits • Performance-linked package with bonus, • Private medical insurance, • Pension scheme, • Generous employee discount on products, • Hybrid working model with regular office presence Apply now for a confidential conversation with Walker Lovell.

Location: United Kingdom (regional remit across UK & Nordics) Travel: Limited regional travel as required Compensation: Strong base + performance bonus + benefits Step into a visible HR leadership role with the scope to shape people strategy while staying close to operational impact. Why This Business A multinational organisation with a strong European presence is investing in HR leadership to strengthen performance, engagement, and compliance. Joining at this stage offers the chance to influence across multiple markets while gaining senior exposure in a complex, fast-moving environment. What You’ll Be Doing • Partner with senior stakeholders across the UK and Nordics to deliver people strategies that drive performance and culture, • Lead on employee relations, compliance, and workforce planning, ensuring alignment with business objectives, • Implement HR initiatives to enhance engagement, retention, and leadership capability, • Oversee HR operations, including recruitment, payroll, and policy alignment, balancing daily delivery with long-term projects What You’ll Bring • 5–7 years’ HR experience, ideally stepping up from HR Manager or Supervisor level, • Strong expertise in UK employment law and proven stakeholder influence, • Experience in matrix organisations and multi-country HR operations, • Resilience, agility, and confidence to balance empathy with accountability Who This Suits You’re a commercially minded HR professional who thrives on visibility and influence. Ready to step beyond a single-country remit, you’ll excel at combining people-first leadership with operational delivery in a multinational setting. Benefits • Performance-linked package with bonus, • Private medical insurance, • Pension scheme, • Generous employee discount on products, • Hybrid working model with regular office presence Apply now for a confidential conversation with Walker Lovell.

We are excited to be working with a well established technology. This business is known for delivering high-quality IT solutions, investing heavily in employee development, and providing long-term career progression opportunities. You’ll be joining a collaborative, forward-thinking environment where innovation, people development, and operational excellence are genuinely valued. What will you be doing? As a Site Supervisor, you will play a key role in overseeing day-to-day operations for a team of field and site-based engineers. You will act as a leadership figure, ensuring service delivery standards are met while supporting the development and performance of your team. This role combines operational management, stakeholder engagement, and continuous service improvement. Responsibilities • Supervise and support field and site-based engineering teams, • Act as the first point of escalation for operational issues, • Monitor and manage service performance against agreed SLAs and KPIs, • Produce and analyse operational and performance reports, • Support workforce planning and resource management, • Drive continuous improvement across service delivery processes, • Provide coaching, training, and development support to team members, • Manage absence, performance reviews, and team wellbeing initiatives, • Ensure compliance with company policies, procedures, and health & safety standards, • Collaborate with internal management teams and external stakeholders, • Support disciplinary processes when required, • Verify overtime and expenses in line with company guidelines, • Conduct regular visits to operational sites when necessary What we are looking for • Proven experience leading or supervising technical or engineering teams, • Strong organisational skills with the ability to manage multiple priorities, • Excellent communication and stakeholder management skills, • Ability to work in a fast-paced, dynamic environment, • Strong analytical skills with the ability to identify improvement opportunities, • Customer-focused mindset with excellent interpersonal skills, • Ability to motivate and develop team members, • Technical understanding of engineering or IT support environments, • IT hardware support experience, • Self-motivated with the ability to work independently, • Full UK driving licence, • Relevant technical qualifications or equivalent experience (CompTIA A+ or similar desirable), • Willingness to obtain security clearance Details Salary: £32,000 – £35,000 + comprehensive benefits package Location: Hounslow Work Arrangement: On-site Contract Type: Permanent If this sounds like a good fit, apply below.

Are you passionate about developing people and shaping the future of engineering talent? Join a world‑leading British engineering organisation whose cutting‑edge aerospace technology plays a vital role in saving lives.As a Training Partner, you'll sit at the heart of our manufacturing operations

What you'll be doing: Leading and managing a team responsible for parachute packing operations Driving team performance against KPIs and ensuring compliance with airworthiness and quality standards Managing people including recruitment, induction, performance, development, and engagement Dev

People Operations Advisor, paying £50,000 plus a commute allowance.

About Us We are part of International Airlines Group (IAG), one of the world s leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Media Ops Lead is responsible for driving campaign delivery and operational excellence across OpCos by defining robust governance frameworks and ensuring strict SLA compliance. This role orchestrates seamless execution through high-level collaboration across Ops, Tech, Data, and Sales teams to resolve escalations and maintain service reliability. Ultimately, the position focuses on driving process efficiency, monitoring KPIs, and building the capabilities of local teams to institutionalize continuous improvement across all markets. Your responsibilities • Define and maintain operational frameworks, SLAs, and governance mechanisms to ensure delivery quality across all markets, • Manage operations, resource planning, and escalation management to maintain consistency and reliability, • Lead collaboration across Ops, Tech & Data, and Sales teams to drive seamless execution and problem resolution, • Develop and monitor KPIs to measure delivery accuracy, turnaround time, and client satisfaction, • Drive process-improvement initiatives to enhance campaign efficiency and reduce operational costs, • Facilitate post-campaign reviews and best-practice sharing to institutionalize continuous improvement, • Build the capabilities of OpCo operations teams through coaching, training, and standardized tools Your skills, experience and qualifications • 7+ years of experience in media operations, campaign management, or service delivery within high-growth, multi-market organizations, • Demonstrated success in leading teams through process optimization, workflow automation, and delivery standardization, • Strong understanding of SLA design, QA protocols, and incident management frameworks, with the ability to balance speed, efficiency, and quality, • Excellent problem-solving and analytical skills, using data to identify bottlenecks and drive operational improvements, • Experience managing multiple stakeholders across technical, commercial, and delivery functions, • Collaborative and structured leader who builds systems of accountability and operational rigor, • Strong communication and organizational skills with the ability to translate complexity into clear, actionable plans What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

This is an excellent opportunity for an Assistant Aftersales Manager who will support the Aftersales Manager in overseeing the people and day‑to‑day operations of the Service Department.

Head of Payroll Based at Uxbridge Campus Up to £60k per annum A recruitment and retention payment may be offered for a strong candidate HRUC (Harrow, Richmond and Uxbridge Colleges) is a successful merged college group, based across 5 vibrant campuses. xrnqpay We offer high quality courses, apprenticeships and programmes for young people. We are seeking a Head of Payroll to lead payroll operations for the Colle If you want to know about the requirements for this role, read on for all the relevant information. Please click on the apply button to read the full job description

A leading retail company at London Heathrow Airport is seeking a Team Member to provide exceptional customer service and ensure efficient operations. Join our team to meet new people and enjoy a rewarding experience.

A leading airline company is seeking a Senior People Operations Delivery Manager to oversee HR services throughout the employee lifecycle.This role includes managing delivery teams, ensuring compliance with regulations, and enhancing service performance through data insights.Ideal candidates will ha

Lead People Operations delivery teams (c. Senior People Operations Delivery Manager. We are looking for a Senior People Operations Delivery Manager to lead the delivery of HR services across the full employee lifecycle.

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs. Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Managers absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands-on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards. Required skills & experience: Proven experience in a retail management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage priorities. Customer-focused with a passion for delivering outstanding service. Strong problem-solving and decision-making abilities. Flexibility to work across different stores. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 33 days holiday (including Bank Holidays). Christmas vouchers increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story! TPBN1_UKTJ

General Manager Up to £55k • Bonus London - West End Situated off the iconic Carnaby Street, The Ganton Arms is a high performing site consistently ranked as one of the best gastro pubs in the West End. A hotspot for local office workers enjoying lunch or after-work drinks as well as a tourist favourite. The Ganton Arms is a modern food led pub which is proud of its cook from fresh dishes including the best Sunday Roasts in central London. The team also deliver a wide range of premium wines, spirits and cocktails. The Role: As General Manager, you will own every facet of the venues performance. Youll be empowered to run the site as if it were your own business, with commercial acumen and fearless leadership. Lead, train, and inspire a team to consistently deliver exceptional guest experiences. Create a buzz of vibrant energy, warmth, and fun for guests and staff alike. Youll also have the chance to train, develop, and progress your career as the company grows. What were Looking For: Put your heart on your sleeve:take ownership, be bold, and run the business as if its your own Stay cool under pressurecalm, composed, and unflappable Drop the egoat the door and get things done Minimum 2 years experience as a General Manager Deepknowledge of premium gastropubfood & drink businesses Strong communication and organisational skills; approachable leadership Superb customer and floor service skills Solid financials, operations, and customer-satisfaction know-how Entrepreneurial flairand a genuine passion for people development Love to train, mentor, and grow a high-performing team Personal License holder is a plus Whats In It For You Competitive salary up to £55,000 (plus generous bonus schemes you can influence) Comprehensive training and ongoing development to accelerate your career Clear path for progression with regular openings and opportunities to step up Employee discounts across all our pubs, bars and restaurants Strategic autonomy: make meaningful decisions, own your results, be fearless Continuous team trips, management incentives, and socials in a warm, family-like culture 28 days holiday Free meals during shifts Employee Assistance Programme via Licence Trade Charity Lucrative referral scheme:earn up to £1,000 per successful referral Birthday day off on us Cycle-to-work scheme Enhanced maternity/paternity/adoption pay Workplace nursery benefit Length-of-service recognition rewards Ready to lead a standout, quality-focused, high performing venuein a buzzing London enclave? If youre bold, people-centric, and commercial with a passion for exceptional food and drink, wed love to meet you. TPBN1_UKCT

Welcome to IFG, we are one of the fastest growing, education catering companies in the country and were recently awarded Education Caterer of the year at the Foodservice Catey Awards. We're not going to bore you with a long list of empty adjectives, we want one simple thing: awesome people to help us feed more children better food. We are recruiting for a Central Support Chef to work with our fantastic team covering a portfolio of schools . You will assist with the training and development of our onsite chefs, cover sickness across our sites and be part of the mobilisation team. Due to this being an area role you will need a full uk driving licence and access to your own vehicle The role… Job Title: Central Support Chef / Relief CHef Manager Area Covering: London (West side within the M25) Working Days: Monday to Friday Shifts & Working hours: 45 hours per week Working Weeks: 42 weeks per year (Term time, inset days and 3 additional weeks)) Pay Details: £35,000 per year plus mileage claimed back Benefits: Free meals on shift, uniform, pension and other great company benefits What's this all about? Due to continued business growth an exciting opportunity has arisen for experienced Chef Manager to join our team. Geographically, you will support the operations manager across their portfolio of sites. You will need chef management experience (ideally from secondary education) , a passion for food and service and craft skills to support in the kitchen when needed You will also be self-motivated, resilient, and highly organised; with an understanding of how to prioritise effectively. What's in it for me? So maybe you fancy having your weekends back, school holidays off, no more late nights and split shifts? We'll give you a place to grow and a career to be proud of. There are loads of free qualifications and career development opportunities to be had and we've got a staff discount scheme at over 850 retailers! We also run monthly opportunities for the best teams to win shopping vouchers... Next steps… If you think you've got what it takes, and the times above suit you, we'd love to hear from you! An interview and kitchen visit will be required for this role. IFG are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS disclosure and children's barred list check, which IFG will pay for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements. TPBN1_UKCT