Protection officer jobs in London

Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London. We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers. We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team. This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families. Key Responsibilities To act as the main point of contact for parents and carers, and other stakeholders, on phone, email and social media platforms, demonstrating a high level of knowledge of our provision and guiding customers through the booking process To handle all bookings, cancellations and changes to bookings with efficiency To clearly and confidently communicate Activ Camps’ policies, procedure and terms of booking to parents and carers To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers To support the general organisation and administration of Activ Camps. Personal Specifications Essential Attributes: Previous experience in customer service and administrative roles Outstanding verbal and written communication skills Excellent numerical skills Previous experience working with Google Sheets/Excel spreadsheets Proactive and resolution-focused, with the capability of working independently Desirable Attributes: Passionate about children and/or sports and outdoor activities Experience working within the childcare industry An understanding of differing Special Educational Needs and Disabilities Knowledge of Childcare Voucher & Tax-Free Childcare payment processes Salary: £26,000 per annum Contract: Full Time Contract Start date: Tuesday 7th May 2024 Work hours: 0930 - 1800 During the school holidays hours will vary based on the requirements of our camps and clubs Holidays: 23 days pro-rata plus all public holidays Location: Company Office in Brixton, London, with the possibility to work from home on occasion Commencement subject to: Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed. Safeguarding Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people. Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy. Inclusion & Diversity At Activ Camps, we know that diversity makes our team stronger and more successful. The children that we work with come from all backgrounds and it is important that our team reflects the diversity of the people that we work with. We welcome applicants from all backgrounds to apply for jobs with us and bring their perspectives and experience to our team. How to apply Successful candidates will be invited to interview as soon as convenient for both parties. Please note Activ Camps Ltd is unable to reimburse interview expenses. Information correct on 18.04.2024 and subject to change thereafter. Job Types: Full-time, Permanent Pay: £26,000.00 per year Benefits: Casual dress Company pension Schedule: Holidays Monday to Friday Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person Expected start date: 07/05/2024

Administration Assistant - Mortgage Brokerage Are you looking for a part-time administration role in a reputable and growing mortgage brokerage company? Do you have strong organisational and communication skills and a keen eye for detail? If so, you might be the ideal candidate for our team! We are a leading mortgage brokerage company in the financial services sector. We offer a range of mortgage and protection products to our clients and work with various lenders and insurers to find the best solutions for their needs. We are looking for an administrative assistant to join Us and provide administrative support to the director. You will be responsible for: · Liaising with clients, lenders, insurers, solicitors, and other parties to ensure a smooth and timely completion of cases · Updating and maintaining accurate records of client information and case progress on our CRM system · Preparing and sending correspondence and documents to clients and other parties · Handling incoming and outgoing calls and emails in a professional and courteous manner Processing and submitting mortgage and protection applications to lenders and insurers · Assisting with general office duties such as filing, scanning, photocopying, etc. To be successful in this role, you will need: · Previous administration experience, preferably in the mortgage or financial services sector · A good level of numeracy and literacy, with GCSEs or equivalent in Maths and English · Proficient knowledge of Microsoft Office applications, especially Word and Excel · A confident and clear telephone manner, with excellent verbal and written communication skills · A high level of accuracy and attention to detail, with the ability to work under pressure and meet deadlines · A positive and proactive attitude, with a willingness to learn and take initiative If you are interested in this opportunity, please send your CV and a cover letter to the provided email address. We look forward to hearing from you!