Lusitânia Restaurant, a proud ambassador of Portuguese gastronomy in London, is looking for an experienced and motivated Head of Front of House to lead our service team and ensure a top-quality experience for our guests. 📍 Location: London, United Kingdom 📅 Employment Type: Full-time | On-site ⸻ 1. Guest Experience Management Greet and interact with guests to ensure satisfaction. Resolve customer complaints or service issues. Maintain ambiance (lighting, music, cleanliness, table settings). 2. Staff Supervision & Scheduling Hire, train, and manage FOH staff (servers, hosts, bartenders). Create and manage staff rotas/schedules. Conduct team briefings and performance reviews. Ensure staff follow dress codes and service standards. 3. Operations Oversight Monitor reservations and seating plans. Manage waitlists, table turnover, and walk-ins efficiently. Ensure cleanliness and readiness of dining areas and restrooms. 4. Sales & Service Efficiency Encourage upselling and ensure consistent service quality. Monitor tips, check accuracy of orders, and maintain POS systems. Handle cash-outs and end-of-day reconciliations (if applicable). 5. Health, Safety & Compliance Enforce health and safety regulations (e.g., food hygiene, fire safety). Conduct regular checks and address hazards or non-compliance. Ensure accessibility and adherence to guest safety protocols. 6. Collaboration with Back of House Coordinate with kitchen staff to manage food running and wait times. Communicate special requests, allergies, or large group needs. Support smooth handoffs between service and kitchen. Key Skills Required Strong interpersonal and conflict-resolution skills Leadership and team motivation Organizational skills (scheduling, inventory, shift planning) Calm under pressure and adaptable to busy environments Financial awareness (budgets, sales targets, margins) Success Indicators High guest satisfaction and repeat business Low staff turnover and strong team morale Efficient table turnover with minimal wait times Smooth service even during peak hours Positive reviews and minimal complaints
Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals. • Identify new market opportunities and recommend business development initiatives. • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports. • Analyze P&L statements, balance sheets, and cash flow to ensure financial health. • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance). • Establish performance metrics (KPIs) and monitor progress toward operational targets. • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff. • Conduct performance reviews, set development plans, and foster a culture of continuous improvement. • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models. • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals. • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution. • Implement quality assurance and compliance programs. • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards. • Identify operational risks and develop mitigation strategies. • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred. • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role. • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management. • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams. • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes. • Communication: Excellent verbal and written communication, negotiation, and presentation skills. • Analytical Skills: Proficient in data analysis and performance/operation metrics. • Adaptability: Comfortable working in fast-paced, changing environments. • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”] • Travel: Up to X% domestic/international travel may be required. • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure. • Comprehensive benefits package (health, dental, vision, retirement). • Professional development and continuing-education opportunities. • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.
Il Bistrotto London is seeking a skilled and enthusiastic Head Bartender for its new Cocktail/Tapas bar in Chelsea. The ideal candidate will have a passion for hospitality, a talent for crafting exceptional drinks, and a commitment to delivering outstanding customer service. As a Bartender, you will play a key role in ensuring guests have a memorable experience by serving high-quality beverages in a fast-paced environment. The original Il Bistrotto first opened in 1982 and was acquired by its current owners in 2018. Located between the city of Genoa and the renowned Portofino, it has since become one of the most distinguished cocktail bars on the Ligurian Riviera. For its London opening, the company has partnered with Luca Gargano of Velier S.p.A., a global leader in the rum sector, renowned for bringing distilleries like Demerara, Caroni, and Foursquare to international prominence. In addition to rum, Velier pioneered the natural wine movement with the launch of the Triple A protocol in 2003, promoting authentic and sustainable production. Responsibilities - Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences. - Maintain cleanliness and organisation of the bar area, ensuring compliance with food safety regulations. - Engage with customers, providing friendly and knowledgeable service while taking drink orders and offering recommendations. - Manage inventory, including ordering supplies, tracking stock levels, and minimising waste. - Handle cash transactions accurately and efficiently, demonstrating basic maths skills for processing payments. - Collaborate with kitchen staff and other team members to ensure smooth operations during busy periods. - Uphold the highest standards of hospitality, ensuring that every guest feels welcomed and valued. Experience - Previous Head bartending experience; a willingness to learn is key. - Familiarity with food safety practices within a restaurant or bar setting is advantageous. - Strong time management skills to handle multiple tasks efficiently in a fast-paced environment. - Excellent communication skills, with the ability to interact positively with guests and team members alike. - A genuine desire to help others and create enjoyable experiences for customers. If you are passionate about the art of bartending and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity!
Fish & Bubbles, a newly opened Italian seafood restaurant in Fulham, is searching for a passionate and talented Head Chef to lead our kitchen team. We pride ourselves on delivering authentic Italian seafood dishes with a modern twist, offering an unparalleled dining experience. If you have a deep love for Italian and Mediterranean cuisine, proven leadership skills, and thrive in a creative, high-paced environment, we want to hear from you! About Us Fish & Bubbles is an Italian seafood restaurant in Fulham that blends the rich traditions of Italian and Mediterranean cuisine with a modern twist. Our guests enjoy a unique dining experience that ranges from refreshing seafood tapas at the bar to indulgent full-course meals. With a focus on fresh, high-quality ingredients and a menu that celebrates both classic and contemporary seafood dishes, we aim to provide a warm, inviting atmosphere that embodies the essence of Southern Italy. Job Responsibilities - Oversee all kitchen operations, ensuring dishes meet high-quality standards and are served in a timely manner. - Develop and design menus, incorporating fresh, seasonal ingredients with a focus on seafood. - Handle a variety of seafood preparations, including raw, grilled, and other traditional Mediterranean techniques. - Manage and mentor kitchen staff, fostering a positive and efficient working environment. - Maintain health and safety protocols, ensuring the kitchen complies with all food safety regulations. - Collaborate closely with the management team to enhance guest experiences and develop innovative offerings. Requirements - Extensive experience as a Head Chef or Executive Chef, with a strong background in Italian and Mediterranean cuisine . - Expertise in handling and preparing fresh seafood, from raw dishes to various cooked preparations. - Strong leadership and communication skills. - Creativity and passion for creating standout seafood dishes. - Ability to work effectively under pressure and manage a busy kitchen. - Right to work in the UK.
Job description Do you have a passion for creating beautiful brows, lashes and facials? Join our stunning high end and modern Beauty Lounge in the heart of Battersea, a 5 minute walk from Clapham Junction Station. We are seeking an experienced Brow Technician to join our amazing team! What we offer: - A gorgeous modern, contemporary and heated/air conditioned beauty lounge - Friendly and supportive team - Flexible work hours - Fully equipped and professional workspace - Discounted treatments - Career progression - Team socials - Safe work environment - Staff kitchen with seating area What we're looking for: - A fully qualified beauty therapist / beautician who has a minimum of 2 years experience within the beauty field - MUST be able to wax or thread, map, shape, tint and laminate eyebrows - Be able to perform lash lifts / extensions - Be able to carry out facials / be willing to learn - Engage with clients to understand their preferences and provide tailored recommendations - Excellent communication and interpersonal skills - Able to retain clientele - Outgoing personality, engaging proactively with clients, ensuring they feel welcome and relaxed - High standards of grooming, hygiene and presentation at all times - To be reliable, punctual and professional at all times - To ensure a clean and sanitary work environment by following sterilisation and disinfection protocols - To assist with cleanliness of the salon - Handle client enquiries and feedback in a professional manner to enhance customer experience and maintain salons 5* reputation Responsibilities: - Provide exceptional customer service by greeting clients warmly and addressing their needs. - Utilize strong communication skills to explain beauty treatments and procedures clearly. - Perform eyebrow and eyelash application with precision and care. - Maintain a clean and organized workspace to ensure a pleasant experience for clients. - Stay updated on beauty trends and techniques to offer the best services possible. - Assist with content creation Please provide examples of your work/link to your social media for us to assess your suitability for the role.
You Should Apply If You Are: Customer-focused and skilled at developing lasting customer relationships. Capable of providing quality backup support for the rest of the team. An experienced mechanic, qualified to at least Cytech Level 2 (Level 3 preferred) or equivalent. Familiar with E-bikes (preferred). Methodical, with a high level of accuracy and attention to detail. A proactive problem solver with a "can-do" attitude. Able to work effectively under pressure, especially during high seasonal workloads. Proficient in working with hydraulic brake systems, electronic gear shifting, e-bike maintenance, suspension servicing, and wheel building, with a strong ability to learn quickly on the job. Eager to learn and develop technical knowledge. Familiar with POS and workshop booking software. Remote Work: No Responsibilities: Perform routine maintenance and repairs on bicycles, ensuring optimal performance and safety. Utilize hand and power tools to diagnose and resolve mechanical issues. Assist customers with bike-related inquiries and provide expert advice on repairs and upgrades. Lift and maneuver heavy bicycle components as needed during repairs. Maintain a clean and organized workspace, adhering to safety protocols. Stay updated on the latest bicycle technologies and repair techniques. Must-Haves: More than 3 years of workshop trade experience. Understanding of trade suppliers and knowledge of sourcing branded parts. Strong customer relationship skills. Familiarity with EPOS bicycle workshop management systems. Cytech Level 2 or above, or relevant training. If you are passionate about bicycles, have the required skills, and want to be part of a dynamic team, we would love to hear from you!
Full-Time Barber Coulsdon Twinz Barber Studios About Us Welcome to Twinz Barber Studios a newly established and renowned barber studio in the area, known for providing top-quality haircuts, beard shaves, and exceptional grooming services. Our mission is to create a welcoming environment where every client leaves feeling confident and satisfied. We are looking for a skilled and passionate Full-Time Barber to join our vibrant team. If you love the art of barbering and take pride in delivering outstanding service, we want to hear from you! Key Responsibilities: - Provide high-quality haircuts and beard services, including skin fades and scissor trims. - Ensure a clean and hygienic workspace, adhering to all safety and sanitation protocols. - Engage with clients to understand their preferences and provide personalized recommendations. - Create a friendly and enjoyable atmosphere for clients to enhance their overall experience. - Collaborate with team members to maintain a positive and productive work environment. Requirements: - Experienced in men’s haircuts, with a strong understanding of various styles and techniques. - Well-spoken in English with excellent communication skills. - Friendly, approachable, and able to build rapport with clients. - Availability to work weekends and commit to a 35-50-hour work week. - Passionate about barbering and dedicated to continuous improvement. - A license is not necessarily required, but experience is essential. Additional Perks: - Competitive salary with opportunities for tips. - A supportive and fun work environment. - Opportunities for professional growth and skill development. How to Apply: If you are excited about joining a dynamic and famous barber studio where your skills and passion are valued, please submit your resume. Become a part of Twinz Barber Studios and help us shape the future of grooming excellence in our community!