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Non-Executive Director (Board Member) Castles & Coasts Housing Association (CCHA) North of England £5,489 per annum + reasonable out-of-pocket expenses Time Commitment: 1–2 days per month Castles & Coasts Housing Association (CCHA) is seeking to appoint two Non-Executive Directors to join the Board. Formed in 2017, CCHA owns and manages over 7,400 homes across the North of England, delivering high-quality, affordable housing to both rural and urban communities. With an annual turnover of £44m, over 300 colleagues, and customer satisfaction exceeding 90%, the organisation is well positioned to deliver on its ambitious future plans. The Opportunity As a Board Member, you will play a key role in shaping the strategic direction of the organisation, ensuring strong governance, and supporting the delivery of high-quality, customer-focused services. This is a great time to join the Board. CCHA has an active development programme for much-needed new homes, an exciting process and technology transformation programme, and are developing the next 5-year Corporate Strategy. These are developed from strong foundations, as CCHA is securely funded and retains the highest governance rating from the Regulator. As a Board Member, you will have the opportunity to influence and drive CCHA’s ambitious plans in the coming years. Key Responsibilities • Contribute to the development and approval of the Corporate Strategy, • Provide constructive challenge and strategic oversight to the Executive Team, • Ensure strong governance, financial integrity, and regulatory compliance, • Promote a positive, values-led culture with a strong focus on customers and colleagues, • Oversee risk management, performance, and organisational effectiveness, • Safeguard the organisation’s assets, reputation, and long-term sustainability, • Participate in Board and Committee meetings, as well as working groups About You We are seeking individuals who can operate at a strategic level and bring sound judgement, integrity, and the ability to influence and challenge constructively. You will demonstrate: • A strong understanding of governance and organisational leadership, • The ability to analyse complex information, including financial data, • Excellent interpersonal and communication skills, • A commitment to customer-focused services and social purpose, • An awareness of risk, regulation, and organisational accountability Experience in housing in one or more of the following areas is required: • Housing management, • Asset management, building safety and sustainability, • Customer insight and experience, • Regulatory standards, • Previous Board Member or Chairing experience (desirable) Time Commitment & Remuneration • Approximately 1–2 days per month, • Attendance at Board and Committee meetings (mix of in-person across Carlisle, Newcastle and Workington, and virtual), • Remuneration of £5,489 per annum plus reasonable expenses, • Initial term of three years, with potential extension to six years Why Join CCHA? CCHA is a values-led organisation built on Ownership, Ambition and Respect. The Board plays a vital role in ensuring the organisation continues to deliver safe, affordable homes and strong communities, while maintaining high levels of customer and colleague satisfaction. For more information please reach out to our recruitment partner Hannah Smith at Neemar Search () Our Commitment to Inclusion CCHA is committed to building a diverse, inclusive and values-led organisation. We welcome applications from individuals of all backgrounds, experiences and perspectives, including lived experience of social housing. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates. As a Disability Confident employer, we’re happy to make reasonable adjustments throughout the process, please let us know if there’s anything we can do to support you.

Bathroom Installation Manager Carlisle Up to £50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Carlisle and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Carlisle or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to £50k, plus £4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available. TPBN1_UKTJ

Director of Research, Partnerships and Innovation The University of Plymouth invites applications for the role of Director of Research, Partnerships and Innovation, a pivotal leadership position at a time of significant opportunity and ambition for the University and the city of Plymouth. Reporting to the University Registrar & Secretary and working closely with the Deputy Vice-Chancellor (Research and Innovation), the Director will continue the development of a modern, integrated research and innovation ecosystem that drives performance, strengthens partnerships, and enhances the University’s regional, national and global profile. The successful candidate will provide strategic and operational leadership across research, knowledge exchange, innovation and partnerships. You will play a central role in enabling growth in income across all these areas. You will support the continued development of an inclusive and high-performing research culture, and ensure the University is well positioned to respond to evolving national policy, funding priorities and the Research Excellence Framework. At a time of significant public and private investment into the city, you will also lead the development of high-value partnerships with industry, translating research excellence into real-world impact and opportunity locally, nationally and globally. Applicants will bring significant senior leadership experience within a complex research and/or innovation environment, with a strong track record of delivering organisational performance and leading large, multidisciplinary teams. You will have deep knowledge of the UK research and innovation ecosystem, coupled with excellent interpersonal and influencing skills and the credibility to engage effectively with senior academic and external stakeholders. A strategic mindset, strong financial acumen and the ability to lead change and service transformation will be essential. Why Plymouth and why now? The University of Plymouth is a dynamic, ambitious and globally engaged institution, recognised for the quality and impact of its research and teaching. With a mission to advance knowledge and transform lives, the University plays a leading role in addressing global challenges, particularly in areas such as marine and maritime, sustainability, health and place-making. It is also an anchor institution for Britain’s Ocean City, Plymouth – itself a rapidly growing hub for innovation and growth. The recent announcement of a multi-year, multi-billion pound government investment into the Devonport Royal Dockyard signals a long-term financial commitment to Plymouth and its wider region, with transformational impacts and benefits that are expected to spread well beyond the dockyards. The city was further designated as the UK’s National Centre for Marine Autonomy last year. These are all areas where the University can make a significant contribution - and the new Director of Research, Partnerships and Innovations will have a key role to play in shaping and delivering on these contributions. Role and Terms A competitive salary will be offered, commensurate with experience, alongside an attractive benefits package. This is a full-time, permanent appointment based in Plymouth

Overview Due to growth, we are currently recruiting for a Head of Retail on behalf of a fast growing company who design, build and operate district heating networks. This work is for communities, towns, and cities. They work with local authorities, developers, house builders, and property owners. Operating for over 10 years, they have a number of offices in the UK and also overseas. Their services include the design, installation, maintenance and management of plant rooms and heat networks on behalf of local authorities and property developers. They are a fast-growing business who are looking to invest and deliver over £1bn of heat network projects in the coming years. The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. This is a permanent position, based in Cumbria, and is paying £50k - £60k per annum depending on experience. Other benefits include bonus based on individual and business performance, electric car lease scheme, 25 days annual leave plus bank holidays, company pension, private healthcare, training schemes and development opportunities. It is working Monday to Friday, 37.5 hours per week. Responsibilities * Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. * Hold P&L responsibility for the retail business line. * Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. * Ensure accurate and timely billing, metering data management, and customer account administration. * Oversee customer contact channels including phone, email, and digital platforms. * Deliver strong revenue management including debt prevention, collections and recovery. * Monitor KPIs across the customer lifecycle and implement improvement plans where required. * Ensure complaints are handled effectively and that lessons learned are embedded into operations. * Oversee reporting, audits and regulatory engagement relating to customer operations. * Lead contract reviews and service improvements. * Oversee CRM and billing system performance (including platforms such as Zendesk). * Identify opportunities to improve systems, automate processes and enhance operational efficiency. * Build and lead a high-performing retail team. Skills & Attributes * Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. * Strong capability in managing operational processes such as billing, collections, metering and customer contact. * Ability to design and deliver improvements to customer journeys and service outcomes. * Understanding of revenue protection, cost control and financial impacts of retail operations. * Comfortable using operational data, KPIs and reporting to support decision making. * Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. * Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. * Understanding of billing, customer account management and revenue management processes. * Experience using CRM and billing platforms to manage customer operations and reporting. * Clear communicator able to work effectively across operational, technical and commercial teams. * Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. * Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. * Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Note:- Apex Resourcing Solutions are acting as an Employment Agency

Adecco Workington is pleased to be recruiting on behalf of our client for a Client Relationship Manager. This opportunity is suited to a candidate with 5 to 10 years' experience within practice, who is either fully qualified or qualified by experience. The role offers a salary of up to £48,000, plus a performance related bonus of up to 17%. Role Client Relationship Manager Based across Carlisle and Keswick Reporting to Managing Director or Partner Key Accountabilities Demonstrate strong commercial awareness by identifying opportunities to develop client relationships, generate additional income and support business growth Deliver all aspects of client work to a high standard, ensuring assignments are completed within agreed timescales and budgets Provide a consistently high quality and proactive service, maintaining strong and trusted client relationships Ensure client satisfaction at all times, resolving queries and issues promptly and professionally Work collaboratively with colleagues to support delivery of the organisation's annual business objectives Support the Managing Director in developing and improving systems and processes to ensure efficient and effective ways of working Maintain a strong working knowledge of relevant systems and software, with the ability to analyse and interpret financial information Keep up to date with changes in relevant legislation and regulatory requirements Demonstrate excellent communication and interpersonal skills to deliver a professional client experience Key Responsibilities Manage a portfolio of approximately 50 to 100 clients, delivering a structured client care approach that adds genuine value Support clients by helping to minimise tax liabilities, improve profitability and plan effectively for the future Ensure the value delivered to clients significantly exceeds the fees charged Plan, prepare, review and present financial information, ensuring all files are accurate, complete and delivered within agreed deadlines Identify and communicate any risks to budgets or timescales, as well as opportunities for additional work Resolve all outstanding client queries prior to internal review and client meetings Prepare business tax computations for review Prepare or oversee the preparation and submission of VAT returns Maintain clients' accounting records and management information as required Prepare management information reports where needed and advise clients on improving profitability and cash flow Attend client premises where required Support ad hoc projects and undertake other reasonable duties as requiredPlease apply with an up to date CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Bathroom Installation Manager Carlisle Up to £50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Carlisle and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Carlisle or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: • Conducting a technical survey within the customers property to enable right first-time installation., • Oversee installation teams throughout the install., • Conduct regular site visits to quality check and resolve any site-based issues., • Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to £50k, plus £4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available