Information Technology Support Engineer
4 days ago
Carlisle
2nd Line IT Technician Location: Carlisle Type: Full-time, Permanent About the Role Our client is a multi-award-winning technology specialist with nearly 40 years of experience delivering IT services, telecoms, and print solutions. As a leading Managed Service Provider and Cyber Security expert, they’re dedicated to providing reliable, high-quality support to a diverse range of clients. They’re now looking for a skilled and motivated 2nd Line IT Technician to join their team. This is an exciting opportunity to play a key role in supporting clients, resolving complex IT issues, and ensuring smooth day-to-day operations across varied technical environments. Key Responsibilities • Provide 2nd line support for hardware, software, and network issues., • Diagnose and resolve complex technical incidents promptly., • Assist with installations, configurations, and system maintenance., • Monitor and maintain systems for optimal performance and security., • Contribute to IT projects and system upgrades., • Deliver excellent customer service both remotely and on-site., • Ensure all work aligns with best practices and compliance standards. About You • Previous experience in a 2nd line support role, ideally within an MSP or cybersecurity setting., • Strong understanding of Windows operating systems., • Confident troubleshooting networks, servers, and related infrastructure., • Familiar with cybersecurity principles and practices., • Excellent communication and problem-solving skills., • Able to work both independently and as part of a team., • Prior IT support or helpdesk experience essential; customer service background beneficial. Benefits • Company pension scheme, • Free on-site parking, • Birthday day off, • Sickness bonus scheme, • Early finish on Fridays Why Apply? You’ll be joining a forward-thinking, award-winning team that values collaboration, innovation, and continuous development. Expect to work with cutting-edge technology on exciting projects, all within a supportive environment that encourages growth and progression.