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Rate: £18.51 per hour Umbrella Term: 3 months initially Hours per week: 37 Location: Remote but 1st day on site for induction MAIN DUTIES: 1. Assist with the administration and maintenance of all manual and computer records relating to the levy, collection and recovery of Council Tax, Business Rate, Benefit Overpayments and other debts owed to the council. 1. Provide detailed advice and assistance to customers and their representatives on a wide range of enquiries, complaints and issues, including liability, discounts and exemptions and debt recovery to a high standard of customer service including in writing, email, over the phone and face to face. 1. Process correspondence and data including the maintenance of computer records using a range of appropriate office technology and systems in order to record, update and access information as appropriate. 1. Trace debtors who have moved without leaving a forwarding address. This will also include undertaking tracing searches and utilising software or contacting external bodies to establish a forwarding address. 1. Pro-actively pursue debtors who miss or make late payments, and issue reminders, summonses and other relevant notices, as appropriate in line with legislation and council policy. 1. Negotiate payment arrangements directly with customers and/or their representatives over the telephone and in face-to-face interviews, having regard to the total debt owed by the customer to the Council and taking into account the customer’s financial circumstances and vulnerability. 1. Use discretion to identify vulnerable customers who may be suffering extreme financial hardship or other specific issues. Ensure appropriate support and advice is provided to the customer through the relevant internal service area or external organisations using recognised referral options. 1. Monitor that repayment agreements are being adhered to, and make decisions regarding the most appropriate method of recovery for each case, within a set of prescribed guidelines. 1. To provide advice and guidance to customers on current policy and legislation specific to customers needs. 1. Liaise with the Benefits team to resolve issues and queries where appropriate to maintain accuracy of information held and provide additional information and advice when required. 1. Liaise with other Council Services, Courts, Civil Enforcement Agents, Landlords and other external bodies on revenues and benefits matters, as directed. 1. Undertake any training deemed appropriate to the post and the development of the service to ensure an up to date knowledge of legislation, policies and procedures. 1. To ensure that all information remains confidential and is not disclosed to any unauthorised person’s, paying particular attention to the Data Protection Act and related legislation and policy and procedures. 1. To assist with any duties commensurate with the grade of the post. 1. Under the supervision of Assistant Team Manager for Revenues undertake valuation work as appropriate including but not limited to new properties, structural changes or improvements requiring more detailed technical knowledge in order to report to the Valuation Office Agency. 1. Under the supervision of the Assistant Team Manager process refunds and write off’s. 1. Provide advice and guidance and use discretion in order to determine and process applications for Uninhabitable Discounts and Disabled Band Reductions including undertaking property inspections if appropriate. 1. To liaise with Customer Services and provide advice, guidance and training as appropriate, contributing to continuous improvement, efficient processes and an excellent customer focussed service. . Must have Council tax recovery experience - Business rates desirable not essential. MRI system usage currently. Experience • Dealing with work of a confidential nature, • Experience of dealing directly with customer enquiries, • Experience of administration of revenues and/or benefits service, or in debt recovery is desirable Knowledge • A good understanding of customer service principle, • Working knowledge of rules and regulations regarding Council Tax and/or Business Rates, • Knowledge and understanding of debt recovery procedures Skills & Competencies • Able to demonstrate excellent verbal and written communications skills, • Able to form good working relationships with others and work as an effective team member, • Able to meet deadlines and targets, • Able to remain calm and patient under pressure, • Excellent attention to detail with the ability to produce accurate work, • Good keyboard and IT skills, • Proficient in use of Microsoft Office packages, • Willing to contribute ideas on service improvements and developments, • Enthusiastic and adaptable, • Concern for efficiency and quality within the department We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people. Here’s what you can look forward to: Perks Hub • Hundreds of global and local perks, available online 24/7, • Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc • Shopping discounts from the biggest brands, all year round, • Save money on everything from the supermarket shop to summer holidays Wellness Hub • Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts • Mindfulness, meditation and sleep resources, available on all your devices • Guides to help with everything from anxiety to stopping smoking, • Confidential mental health helpline, 24/7 access to a qualified counsellor Celebration Hub Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world Company polls where everybody can vote for the winners Culture Hub • A single place to find company updates, photos, benefits information and lots more! • Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time Pre-Compliance Checks for Successful Applicants: At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes: • Identity Verification: Confirming the authenticity of your identity documents. • Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). • Right to Work Verification: Ensuring you have the legal right to work in the UK. • Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process. Equal Opportunities Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply. BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Armed Forces Covenant We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: • No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen • In some circumstances special treatment may be appropriate especially for the injured or bereaved.

Northern Healthcare is seeking a Mental Health Support Worker in Bolton to empower adults on their recovery journey.

Recovery Worker Role details: Location: Manchester Pay rate: £20 - £24 per hour Hours: Monday to Friday, 9am - 5pm Contract: Temporary, ongoing DBS: On the Update Service (or willing to apply) What you'll be doing as a Recovery Worker: Delivering one-to-one and group support sessions for people w

Apply now to be considered for this Recovery Worker vacancy. Recovery Worker Role details:. What you'll be doing as a Recovery Worker:.

Here at The Perfume Shop, people are at the heart of everything we do.We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.Are you passionate about perfume, and love people?.Do you want to be part of a supportive team, and thrive i

The roleYoull work as part of the management team, taking responsibility for the day-to-day running of the service and providing leadership to a team of Recovery Workers. What youll be responsible for Managing, supporting and developing a team of Recovery Workers.

A Team Leader role at The Perfume Shop, focusing on people, passion, and achieving the company's vision.Requires a passion for perfume and people, thriving in a fast-paced, supportive team environment.

Experienced Team Leader sought for a 6-month FTC in Abingdon to manage a team of Recovery Workers, support staff through change, and ensure service quality.

Join us as we Launch a brand-new residential rehabilitation and recovery service supporting 14 people on their recovery journey. As a Mental Health Recovery Worker, you will play a vital role in supporting people to identify their strengths, achieve their goals, build resilience, and move towards gr

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Archer Resourcing is currently recruiting an experienced.This xwzovoh is a great opportunity for a.

COSUM Recovery Worker Third Page. Co-occurring Substance use and Mental health (COSUM) Recovery Worker, you'll make a real difference to their lives as you develop the personal, flexible and realistic support packages they need to help turn things around. As a Dual Diagnosis Recovery Worker we offer

As a Recovery Worker, youll work with individuals on their recovery, devising individually tailored support and risk management plans and ensuring effective discharge planning. MH Recovery Worker - Role Profile (2). We aim to support individuals to continue their journey of recovery in a community s

Service Care Solutions are supporting a reputable non-profit provider who are looking to recruit Recovery Worker. As a Recovery Worker, you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. Role: Recovery Worker Rate: £18.

Creative Support are looking for warm, reliable and proactive Support Workers to join our Dual Diagnosis service in Blackpool to provide quality recovery support to individuals with a range of support needs including mental health needs, drug and/or alcohol misuse, people with compl.

Experience in prison or community settings, or lived experience of recovery (with appropriate time in sustained recovery), would be advantageous. Recovery WorkerLocation: AshfordSalary: £24,000 per annumVacancy Type: PermanentAbout the RoleIn this role, you will work within an integrated healthcare

Seeking a Peer Worker with lived experience of mental health challenges to support clients in crisis using the Peer Support Model.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Archer Resourcing is currently recruiting an experienced.This xwzovoh is a great opportunity for a.

Provide support to individuals with drug and alcohol addiction by completing assessments, recovery plans, and one-to-one interventions.

Seeking a full-time Recovery Worker for a 6-week temporary contract in Warrington, supporting individuals through their substance misuse treatment and recovery journey.

ResponsibilitiesAs Senior Recovery worker, you will deliver a range of recovery focussed interventions to maximise individual and community assets to promote social inclusion, recovery, wellbeing and independence. Senior Recovery WorkerWe have an opportunity available for a Senior Recovery Worker to

Recovery Worker needed to support individuals with drug and alcohol addiction, completing assessments, providing interventions, and developing recovery plans.

As a Recovery Worker, you will exercise professional judgement to respond to residents' changing needs, providing calm and effective support during periods of heightened distress while maintaining a strong focus on safety and recovery. Right now, we are looking for a Recovery Workerto play a pivotal

Job DescriptionAn exciting opportunity has arisen for an ambitious Invoice Finance Team Leader/Portfolio Manager to join the growing operations team of this established commercial finance provider in a leadership role.RESPONSIBILITIESOperational; Transaction Processing (own and company portfolio)Bas

Company DescriptionCome join us and make a difference in the world!Discover more at NO AGENCIES PLEASEJob DescriptionAccount Support Team leader to work within a busy internal sales team.The role is an office based role with direct line management responsibility for a team of account support execut

Aviagen is a global poultry breeding company with a comprehensive portfolio of breeding stock marketed under well-known brand names.Through innovation and expertise, Aviagen helps customers worldwide deliver sustainable, high-quality poultry while improving bird performance, health, and welfare.As A

Manchester, England Permanent Our client is seeking a dynamic Procurement Team Leader for a permanent role.This position offers a variety of responsibilities, making it ideal for someone who enjoys leadership, problem-solving, and driving positive change.In this role, you will

The Client Services Team Leader plays a critical role in leading, motivating, and developing a team of associates to deliver exceptional, compliant client outcomes for Vanguard’s UK Personal Investor (UKPI) business.Operating as both a leader and hands‑on contributor, the Team Leader role‑mode

Location: UK South – JOB TYPE: part TIME.At SpikeX, we believe that electrical engineering is more than just technical expertise—it’s about connecting communities, powering progress, and shaping a sustainable future.Founded in the South East and East of England, our journey began with a commit

Director - Discipline Team Leader - Building Structures.Greater Manchester, United Kingdom.What if you could do the kind of work the world needs?.At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your li

Evosearch Limited is seeking a Senior Manager/Director to launch and lead a new aerospace executive search division.You will build the team, engage C-suite clients, and shape a high-detail, high-speed search process, with equity potential as the business scales.Ideal candidates bring a passion for a

Fractile was founded in 2022 on the bet that, eventually, the world’s most capable AI systems would be limited in their impact by the time taken to produce useful outputs.We bet everything on the logical conclusion: that the only way to truly unlock this latent value, to make speed viable at scale

World Class Defence Organisation is currently looking to recruit a Software Team Leader on an initial 6 month contract.Team Leader focussed & strong communication skills (Conversing & working with Software Project Lead, Senior management & Engineers within other departments).Ensuring that deliverabl

Development Management Team Leader (Majors & M&W).You will join a Local Authority within the Home Counties as an experienced Development Management Team Leader / Major Development Management Team Leader, providing leadership, technical expertise, and strategic support within a busy Development Manag

Ogilvy UK is seeking a Creative Director with a strong art direction background to lead creative work on our health portfolio.You will balance hands-on leadership with team development to deliver big, effective ideas that meet client and patient needs.You will mentor art directors, designers and cop

Head of Sales to lead and scale our commercial team in the UK market.You will hunt, lead from the front, and close strategic deals while building high-performing sales teams and setting the pace for growth.You will drive revenue growth, craft sales playbooks, and align cross-functional teams to deli

Chemonics UK are exploring talent for a potential large scale, multi- country economic development programme.The programme is expected to focus on jobs, trade, and inclusive growth, operating across complex and dynamic contexts.We are seeking a highly experienced Team Leader to provide strategic lea

We expect all staff, volunteers, and workers to share this commitment.

Team Leader Cleaning & Logistics.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.As part of the Domestic Operations team, you will join a small team of Cleaning Team Leaders, playing a key role in maintaini

To undertake assessments of new referrals and ensure robust review processes for those who use the services -To work closely with other professionals and agencies to provide a coordinated personalised service, which meets the identified needs of individuals, promotes their recovery and maintains th

Engineer Team Leader Salary £58,000 Bolton gap technical are representing an established food manufacturing business in their search for an Engineering Team Leader to join their facility in Bolton.Performance Objectives Manage and prioritise engineering breakdowns, ensuring all work is completed qu

We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for 14Forty, contracted to 10 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers.If you're

Cleaner Barker Ross Recruitment is currently recruiting Cleaners to work at a busy shopping centre in Sale, Manchester (M33).Role Details Location: Sale, M33 Pay Rate: £12.Payment: Weekly Ongoing work available following successful completion of training Training Days Candidates can choose o

Engineering Team Leader (Electrical Bias) Bury Days £45,000 to £50,000 DOE + Bonus, Healthcare, Pension, Life Assurance, Holidays A global manufacturing company has an exciting opportunity for an Engineering Team Leader to join the team at their growing facility This is an excellent opportunity

Hygiene Team Leader (Nights) Food Manufacturing Wigan £34,985 + bonus Nights - 10pm to 6am Jelly Technical is recruiting on behalf of a leading food manufacturer for a Night Hygiene Team Leader to join a fast-paced production site within a well-established and growing business, supplying major UK r

Billing Team Leader Hybrid | Warrington Are you a detail-driven leader who enjoys transforming data into meaningful business insight? Do you thrive in a collaborative environment where your work directly influences business performance? If so, this could be the perfect opportunity for you.Our client