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Rate: £18.51 per hour Umbrella Term: 3 months initially Hours per week: 37 Location: Remote but 1st day on site for induction MAIN DUTIES: 1. Assist with the administration and maintenance of all manual and computer records relating to the levy, collection and recovery of Council Tax, Business Rate, Benefit Overpayments and other debts owed to the council. 1. Provide detailed advice and assistance to customers and their representatives on a wide range of enquiries, complaints and issues, including liability, discounts and exemptions and debt recovery to a high standard of customer service including in writing, email, over the phone and face to face. 1. Process correspondence and data including the maintenance of computer records using a range of appropriate office technology and systems in order to record, update and access information as appropriate. 1. Trace debtors who have moved without leaving a forwarding address. This will also include undertaking tracing searches and utilising software or contacting external bodies to establish a forwarding address. 1. Pro-actively pursue debtors who miss or make late payments, and issue reminders, summonses and other relevant notices, as appropriate in line with legislation and council policy. 1. Negotiate payment arrangements directly with customers and/or their representatives over the telephone and in face-to-face interviews, having regard to the total debt owed by the customer to the Council and taking into account the customer’s financial circumstances and vulnerability. 1. Use discretion to identify vulnerable customers who may be suffering extreme financial hardship or other specific issues. Ensure appropriate support and advice is provided to the customer through the relevant internal service area or external organisations using recognised referral options. 1. Monitor that repayment agreements are being adhered to, and make decisions regarding the most appropriate method of recovery for each case, within a set of prescribed guidelines. 1. To provide advice and guidance to customers on current policy and legislation specific to customers needs. 1. Liaise with the Benefits team to resolve issues and queries where appropriate to maintain accuracy of information held and provide additional information and advice when required. 1. Liaise with other Council Services, Courts, Civil Enforcement Agents, Landlords and other external bodies on revenues and benefits matters, as directed. 1. Undertake any training deemed appropriate to the post and the development of the service to ensure an up to date knowledge of legislation, policies and procedures. 1. To ensure that all information remains confidential and is not disclosed to any unauthorised person’s, paying particular attention to the Data Protection Act and related legislation and policy and procedures. 1. To assist with any duties commensurate with the grade of the post. 1. Under the supervision of Assistant Team Manager for Revenues undertake valuation work as appropriate including but not limited to new properties, structural changes or improvements requiring more detailed technical knowledge in order to report to the Valuation Office Agency. 1. Under the supervision of the Assistant Team Manager process refunds and write off’s. 1. Provide advice and guidance and use discretion in order to determine and process applications for Uninhabitable Discounts and Disabled Band Reductions including undertaking property inspections if appropriate. 1. To liaise with Customer Services and provide advice, guidance and training as appropriate, contributing to continuous improvement, efficient processes and an excellent customer focussed service. . Must have Council tax recovery experience - Business rates desirable not essential. MRI system usage currently. Experience • Dealing with work of a confidential nature, • Experience of dealing directly with customer enquiries, • Experience of administration of revenues and/or benefits service, or in debt recovery is desirable Knowledge • A good understanding of customer service principle, • Working knowledge of rules and regulations regarding Council Tax and/or Business Rates, • Knowledge and understanding of debt recovery procedures Skills & Competencies • Able to demonstrate excellent verbal and written communications skills, • Able to form good working relationships with others and work as an effective team member, • Able to meet deadlines and targets, • Able to remain calm and patient under pressure, • Excellent attention to detail with the ability to produce accurate work, • Good keyboard and IT skills, • Proficient in use of Microsoft Office packages, • Willing to contribute ideas on service improvements and developments, • Enthusiastic and adaptable, • Concern for efficiency and quality within the department We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people. Here’s what you can look forward to: Perks Hub • Hundreds of global and local perks, available online 24/7, • Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc • Shopping discounts from the biggest brands, all year round, • Save money on everything from the supermarket shop to summer holidays Wellness Hub • Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts • Mindfulness, meditation and sleep resources, available on all your devices • Guides to help with everything from anxiety to stopping smoking, • Confidential mental health helpline, 24/7 access to a qualified counsellor Celebration Hub Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world Company polls where everybody can vote for the winners Culture Hub • A single place to find company updates, photos, benefits information and lots more! • Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time Pre-Compliance Checks for Successful Applicants: At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes: • Identity Verification: Confirming the authenticity of your identity documents. • Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). • Right to Work Verification: Ensuring you have the legal right to work in the UK. • Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process. Equal Opportunities Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply. BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Armed Forces Covenant We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: • No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen • In some circumstances special treatment may be appropriate especially for the injured or bereaved.

*Please note that this role is working 37.5 hours per week (Monday to Friday 9am-5pm), although the odd weekend working may be required as per the needs of the service. Being a Ward Manager is more than just managing a team. It's being a leader, an expert, being the driving force behind a positive culture, providing guidance, nurturing talent, and most importantly, looking after everyone within your ward. If you agree, then you're the Ward Manager we're looking for. Whether you're a senior nurse looking for the next step in your career, or a seasoned Ward Manager looking for a new ward to make your own, if caring for others and being able to successfully lead a team to effectively run a ward comes naturally to you, then apply today and join the team at Middlewood Clinic in Midhurst. Your career within Elysium will be enjoyable, rewarding and fulfilling as you develop specialist skills and make a real difference for some of the most vulnerable people in society. It's a career that you can take pride in and enjoy. It's what delivering great healthcare should feel like. What you will be doing: With experience from the NHS or private care, you will lead the nursing team provide high-quality care and support for people, while also supporting your colleagues and promoting good teamwork. As a Ward Manager, you will empower recovery and deliver supervision to staff across the ward to deliver great healthcare. You will work alongside the senior Nurse to manage the on-call service and manage the ward budgets, and lead by example, acting as a role model to all members of the nursing team, leading care teams and creating a positive learning environment that makes a difference and changes lives for the better. Other duties include: • Providing Clinical Leadership and expertise, • Providing leadership and guidance to support a unified service and engaged workforce, • Ensuring that high standards are in place, followed and improved in accordance within the Clinical Governance framework, • Utilising and supervising all nursing staff effectively, • Being an expert resource on Nursing care of service users within the specialism and hold a key role in the multidisciplinary team, • Maintaining a positive and collaborative environment to allow ward members to reach their potential and maximum their ability to provide high-quality care, staff welfare and staff training, • Designated to take charge of the ward Things that you will have: • A relevant nursing qualification, • NMC registration, • A positive attitude and be naturally caring and compassionate, • A commitment to high-quality care and to values and evidence-based practice, • Relevant experience in a similar environment, • Proven track record of leadership skills Where you will be working: Location: Little Ashfield, Midhurst, West Sussex, GU29 9JP Middlewood Clinic provide care and treatment for men and women who have an eating disorder including Anorexia Nervosa, Bulimia Nervosa and atypical Eating Disorders. Our approach will be to restore a healthy body weight and address psychological problems during treatment. The Multidisciplinary Team (MDT) at Middlewood Clinic will be made up of the Registered Manager, Consultant Psychiatrist, Nurses, Healthcare Workers, Psychologist, Dietician, Occupational Therapist and Social Worker. The hospital will have 12 comfortable ensuite bedrooms (currently 7 beds are occupied) and a variety of communal and recreational spaces including lounge areas, a light and airy dining room, activities room, visitors room, therapy rooms, therapy kitchen area and a lovely cottage style garden. What You'll Get: At Elysium Healthcare, we believe in taking care of the people who care for others, you'll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: • Annual base salary of £50,000, • The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window., • Career development and training to help you achieve your professional goals, • Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!, • Wellbeing support and activities to help you maintain a healthy work-life balance, • Access to Blue Light Card, which provides a range of exclusive offers and discounts, • Life Assurance, for added peace of mind, • Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support., • 24/7 GP service and second medical opinion, to ensure you are the best you can be, • Enhanced Maternity Package, so you can truly enjoy this special time, • Pension contribution, to help secure your future, • Subsidised meals and onsite free parking About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure. JBRP1_UKTJ

Role: Recovery Worker Location: Wirral (Community-Based Role) Salary: £31,000 per annum + travel expenses (beyond base location) Contract: Full-time, Permanent Please Note: due to the community-based nature of this role, a full UK drivers license and access to own vehicle is required About the Opportunity We are seeking a passionate and proactive Recovery Worker to support individuals with health conditions, disabilities, and other barriers to employment to achieve and sustain their employment goals. Working within an IPS (Individual Placement and Support) approach, you will provide personalised, strengths-based employment support tailored to each individual's aspirations, skills, and circumstances. You will work closely with participants, employers, health professionals, and community partners to help individuals secure meaningful employment and progress within the workplace. This is a rewarding, community-based role combining vocational coaching, employer engagement, job development, advocacy, and in-work support to achieve sustainable employment outcomes. Key Responsibilities Deliver Person-Centred Employment Support Manage a caseload of participants receiving support through the Connect to Work programme. Build trusting, professional relationships with participants through a person-centred approach. Complete vocational profiling to understand individuals' skills, strengths, aspirations, experience, and employment goals. Develop personalised action plans focused on achieving sustainable employment. Provide tailored one-to-one support throughout the employment journey. Identify and address barriers to employment, including health, confidence, skills, and workplace-related barriers. Support participants to develop job-search, interview, CV, application, and workplace skills. Empower participants to make informed choices about their employment and career goals. Support Participants into Sustainable Employment Identify suitable employment opportunities aligned with each participant's skills, aspirations, and preferences. Provide intensive and individualised job-search support. Develop effective job-matching strategies based on participant preferences and employer requirements. Support participants with applications, interviews, recruitment processes, and job offers. Provide ongoing in-work support to help participants sustain employment. Support individuals to identify opportunities for career development, training, and progression. Gradually reduce support where appropriate while ensuring participants remain able to sustain their employment. Develop Strong Employer Partnerships Proactively engage with local employers to develop sustainable employment opportunities. Build and maintain strong relationships with employers across the Wirral area. Develop an understanding of local labour markets, sectors, vacancies, and employer needs. Promote the benefits of inclusive recruitment and employing individuals with health conditions and disabilities. Identify opportunities for job development, work trials, placements, and sustainable employment. Support employers to understand appropriate workplace adjustments and effective ways of supporting employees. Maintain professional relationships with employers throughout the participant's employment journey. Work Collaboratively with Health and Community Partners Develop effective working relationships with health professionals, community organisations, training providers, and other relevant stakeholders. Work collaboratively with partner organisations to identify and support individuals who may benefit from employment support. Make appropriate referrals and signpost participants to specialist services where required. Advocate for participants where appropriate and ensure support is coordinated around their individual needs. Contribute to a collaborative, integrated approach to health and employment support. Provide Ongoing In-Work Support Provide personalised support to participants once they enter employment. Help individuals overcome workplace challenges and develop confidence in their new role. Work with participants and employers to identify appropriate solutions to emerging issues. Support individuals to understand and access reasonable adjustments where appropriate. Monitor employment progress and intervene proactively where there is a risk of job loss. Support participants to develop their skills, confidence, and independence within the workplace. Maintain Quality and Performance Maintain accurate, timely, and compliant records of participant engagement, activity, progress, and outcomes. Manage a varied caseload effectively and prioritise activity according to participant need. Work towards agreed performance targets while maintaining high-quality, person-centred support. Ensure all activity is delivered in line with Connect to Work requirements, organisational policies, and the principles of IPS. Monitor participant progress and adapt support plans where required. Contribute to service development, continuous improvement, and sharing of best practice. Attend team meetings, supervision, training, and performance reviews as required. About You We're looking for someone who is passionate about supporting people into meaningful and sustainable employment and who can build positive relationships with participants, employers, and professional partners. You will have: Excellent communication and interpersonal skills. A person-centred, strengths-based approach. Strong coaching, motivational, and relationship-building skills. The ability to build trust with individuals experiencing health conditions, disabilities, or complex barriers to employment. A proactive and solution-focused approach. Strong employer engagement and networking skills. The ability to identify suitable employment opportunities and effectively match candidates to vacancies. Excellent organisational and caseload management skills. The ability to work independently within a community-based environment. Strong administrative and record-keeping skills. The ability to manage competing priorities and work towards performance targets. A full UK driving licence and access to your own vehicle. Desirable Experience Experience working within IPS, Connect to Work, supported employment, employability, welfare-to-work, or vocational rehabilitation. Experience supporting individuals with health conditions, disabilities, mental health needs, or complex barriers to employment. Knowledge of the Individual Placement and Support (IPS) model and fidelity principles. Experience of vocational profiling, job matching, job development, and in-work support. Experience engaging with employers and developing sustainable employment opportunities. Knowledge of workplace wellbeing, disability inclusion, and reasonable adjustments. Understanding of health-related employment support and vocational services. Knowledge of local labour markets and employment opportunities. Experience working collaboratively with health, community, or statutory services. How to Apply For more information or to apply for the Recovery Worker role, please contact: Tiff Bennett (phone number removed) / (url removed)

An exciting opportunity has arisen for a experienced and enthusiastic RECOVERY & TENANCY SUSTAINMENT WORKER within New Start’s Adult Services division. The successful candidate will support the Harmony Project offering advice, guidance and targeted support to residents accessing the supported accommodation service. You will join us on a 18 month fixed term contract, working 37.5 hours per week, Monday to Friday (weekend working not required) and in return will receive a competitive salary of £(phone number removed). New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. The services we provide aim to enhance lives by offering good quality homes and structured support; encouraging clients to achieve independence and engage in constructive opportunities which will enable them to live a more fulfilled and enriched existence. What we offer: Competitive Salary - £(phone number removed) 22 days annual leave allowance Medicash enrollment upon successful completion of probation Learning & Development Opportunities Monday - Friday working/9am-5pm daily (no weekend working) Responsibilities of our Recovery & Tenancy Sustainment Worker: Managing a caseload of 26 residents. Focusing support around recovery and tenancy sustainment, community reintegration, independent living skills and resettlement Ensuring residents are involved in ETE, meaningful use of time, have access to opportunities, and are supported to build social capital to strengthen their recovery and keep positively on track Targeting assistance to those struggling with their recovery in-line with their personal relapse prevention plan Targeting support to those struggling with their tenancy, taking a solution-focused and preventative approach that will help keep them housed Abiding by Health and Safety regulations and supporting others in this area Undertaking operational, administrative and recording tasks required for the role What are we’re looking for in a Recovery & Tenancy Sustainment Worker: Demonstrable experience in the role of a Recovery Worker, Housing Officer or Outreach Worker within the community or within a hostel setting Experience and knowledge of working with individuals in recovery from alcohol/substance misuse and the challenges faced by those on a journey of recovery striving to remain abstinent NVQ Level 3 in Housing/Health and Social Care/or equivalent qualifications The ability to accurately record information within case notes and support plans professionally and effectively Experience of supporting vulnerable individuals through crisis and/or periods of change Experience and knowledge of how to access the Property Pool Plus System and alternative housing options for residents within the city of Liverpool Knowledge of opportunities, community facilities and ETE providers across the city Experience of working with adults with multiple and complex needs who can exhibit challenging behaviour Excellent understanding of professional boundaries when working with vulnerable adults Experience of completing risk assessments and incident reports to a high standard Essential car user post (non-negotiable) Current good working demographical knowledge of the city of Liverpool If you believe you are the right candidate for the role of our Recovery & Tenancy Sustainment Worker then please click ‘apply’ now! We’d love to hear from you. This post is subject to enhanced DBS criminal record disclosure

RECOVERY & TENANCY SUSTAINMENT WORKER.

Are you a Lead Social Worker looking to join a company that values and recognises you? If so, join the team at Victoria Gardens in Huyton, a specialist rehabilitation for Service Users with complex mental health needs and help people in their recovery journey to develop new skills and build a brigh

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. Strengths-Based Housing Support Worker/Coach Have you had experience working as a housing support worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a strengths-based Housing Support Coach to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution. What we have to offer Competitive Salary - £(phone number removed) - (40.25 Hours) A contributory pension scheme 225 Hours Annual Leave rising to 285 with length of service An online bespoke Mandatory training package including a wide range of additional resources to support your development A range of learning and development opportunities up to and including Level 5 Medicash and Employee Assistance Programme Responsibilities as a Housing Support Coach will include: Managing and inspiring positive change for a caseload of residents within a psychologically informed hostel-environment Supporting those who access the service to settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them Educating residents on harm reduction around substance misuse and supporting those who are contemplating recovery from addictions to understand the steps required to access various treatment options Planning future long-term accommodation and resettlement options via a personalised strengths-based support plan Offering ongoing coaching, advice, and guidance on housing/resettlement related issues from the beginning of a resident’s tenancy through to their planned exit Conducting ‘trauma aware’ needs and risk assessments, and updating when necessary Exploring education, training, and employment options with residents Empowering residents to sustain their welfare benefits, manage their tenancy and comply with key functions that are necessary to support their basic needs/finances Referring clients to relevant specialist support agencies to assist with support that cannot be met within the service remit Liaising with external agencies (from a multidisciplinary perspective) on behalf of residents to ensure they can access what they need from services Working as part of a team overseeing the health and safety of the building and all residents/visitors/co-workers whilst on shift Completing regular resident welfare checks (as required) throughout the shift Completing thorough case notes for all residents throughout the shift and providing a detailed handover to the next members of staff coming on shift Supporting residents to maintain contact with specialist and clinical agencies Reporting any incidents or concerns to the Project Manager Effectively managing and reporting incidents that occur within the service in-line with New Start’s serious incident protocol What we are looking for in a Support Coach: Experience of working with individuals with complex needs, substance misuse issues, mental health, trauma, and/or offending backgrounds Experience of working collaboratively with other agencies both voluntary and statutory Experience and understanding of safeguarding vulnerable people Previous experience of working in a hostel setting or delivering support via outreach work/in-reach work An excellent understanding of homelessness/rough sleeping, substance misuse, harm reduction and managing complex needs/behaviours An ability to motivate people and build positive connections Knowledge and experience of how to support people from a person-centred perspective, positively engaging people through a process that is led by them Ability to accurately record information, such as case notes, risk assessments, support plans and incident forms Experience of working with Mainstay would also be desired, however full training will be provided This post is subject to enhanced DBS criminal record disclosure The post is rota-based which may include weekends/unsociable hours as the role supports a service wide day/evening rota