Remedial jobs in Liverpool

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary We are excited to be looking for a brand new team of Inbound Call Centre Agents. Based in our Liverpool City Centre office we provide excellent customer service to our customers all year round. Full training provided and supportive Team Managers to help you along the way. We don’t want you to just give our customers an outstanding first impression, you are the perfect introduction to our long standing commitment to providing exceptional customer service. With the help of a dedicated training team you will be taught everything there is to know about this job as well as receiving ongoing support throughout your career at MyCSP. Core Duties/Responsibilities As an Enquiry Centre Pension Administrator you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers, you will be expected to listen, deliver and care on every single interaction. Handle customer enquires across various channels, including telephone, written correspondence, email, social media, secure messages and web/live chat. Endeavour to provide a seamless and effortless experience to customers when dealing with complex queries. Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience. Have the customer at the heart of everything you do. Be proud of the service that you offer and strive to do everything you can to help – be willing to go the extra mile. Take ownership of issues and see them through to resolution. Communicate in an open and honest way. Treat all customers and colleagues with respect. Treat all customers and colleagues as individuals. Understand that customers have different needs and some are vulnerable. Treat customers fairly. Pay attention and ensure that all requests are acted upon and all details are accurately recorded. Aim to resolve the customer’s query at first point of contact. Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly. Identify opportunities for improving the customer experience and ensure that you raise these through the customer improvement team evidencing the benefit to both our customers and the business. Have a want to support and mentor new members of staff through, buddying, floor walking and sharing best practice. Be willing to attend and participate in any training that is offered to you, to include up skills, external training and regulatory training. Complete all the necessary regulatory MyCSP learning modules within the stated time-frames and ensure that you apply these to your role. Don’t make false promises – do what you say you will do. Make it your mission to make a first impression that will be a lasting impression. Participate in team huddles. The ability to move and work on a variety of different product offerings Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Enjoy interacting with people. Care about your customers and colleagues. Has a positive “can-do” attitude. Can demonstrate patience, empathy and compassion when required. Have good listening & communication skills. Have the ability to remain calm and professional in difficult and challenging situations. Can relate to your customers emotional needs. Listen to your customer (their expressions, behaviour and words used) to help identity when your customer is dissatisfied. Can be flexible when required. Reliability. You are a team player. Always striving to do the right thing. Applicants must have resided in UK for at least 5 years Treat people as you expect to be treated yourself. Be human and add a personal touch and ensure you identify every one of your customer’s individual needs. What we offer: 28 days holiday + Bank Holidays Performance related bonus Eye Care Vouchers Life Assurance MyCSP Discount- 7.5% off major retailers Annual Dividend

JOB VACANCY Senior Property Manager CONTRACT TYPE Permanent HOURS 9am to 5pm (with a 30-minute unpaid break) 37.5 hrs per week PLACE OF WORK 59 Windsor Road, Tuebrook, Liverpool L13 8BA (Home-working opportunities will occasionally be provided based on business needs) SALARY £38,700.00 per annum £19.85 per hour We have an exciting opportunity for a skilled and experienced Senior Property Manager (SOC: 1251). The ideal candidate will be the driving force behind the success, stability and execution of our growing property portfolio. You will be responsible for overseeing our lettings department and managing our growing portfolio of rental properties, HMOs and property development projects. Your role is crucial in ensuring a positive experience for both landlords and tenants, contractors and client, in sales, purchases, rentals or leasing of properties. A creative, pragmatic and imaginative and forward-thinking persona will be expected. Building a solid and dependable team requires clarity of vision and planning, therefore, your organisation skills coupled with the ability to remain calm, collected, and methodical whilst having a clear overall picture of projects will be required. We will help and encourage you to confidently grow within your role within the company as our goal is expansion. Joining us at the beginning of our rapid expansion trajectory, is a great opportunity to pioneer our growth with us. Your great level of attention to detail for all health & safety, landlord and tenant laws, understanding of conveyancing and project management, risk assessment and many other qualities will be part of the great Housing & Property Manager you are. Though this role is a 9 am to 5pm role, work patterns may vary, and this will largely be determined by the nature of project being undertaken. The ideal candidate must be flexible and adaptable. Key Responsibilities ● Steering property development projects from inception to handover and completion whilst liaising with other Bond Property Solutions team members in improving the management processes and structures. ● Ensuring excellent property management by complying with company policies, procedures, and all regulatory requirements. ● Setting clear goals and objectives for the team and monitoring progress towards achieving them. ● Providing ongoing training and development opportunities to enhance the skills and capabilities of team members. ● Managing, scheduling and facilitating in viewings, inspections, and check-outs, and being the senior point of contact for all landlords, tenants, and contractors. ● Preparing and presenting Directors Reports. ● You will monitor the progress of our property developments, report and report remedial actions to management, effectively manage the budget and all costs within budget estimates coupled with compliance with best practice and meeting the specified quality and standards. ● Your duties will include the preparation of progress reports and brief the management team. ● You will monitor and update project financial forecasts and cash flows, and chair meetings with design teams and cost consultants. ● You will occasionally report to the director as required and conduct regular strategic planning and forecast in addition to assembling information. ● You will also be able to manage and coordinate our property portfolio and ensure strict adherence to health and safety. ● You will, jointly with the Director/HR Manager, be responsible for temporarily hiring, inducting, and supervising staff. ● You will manage the general upkeep, maintenance and security of the property portfolio and advise on energy efficiency; ● You will assess and discuss client requirements and may advise them on the purchase of property and land for investment and other purposes; ● You will arrange for structural surveys and evaluation of our property portfolio; ● You will negotiate land or property purchases and sales, leases and tenancy agreements and arrange all the legal formalities with solicitors, building societies and other stakeholders; ● You will oversee the management of accounts and produce financial forecasts; ● You will play a crucial role in handling and settling landlord and tenant disputes ensuring that both fulfil their legal obligations; ● You will examine and assesses housing applications, advise on rent levels, investigate complaints and liaise with tenant associations and social workers to resolve any family disputes where necessary. Skills and Qualifications: ● A good academic background is essential. Therefore, you must possess a Bachelor’s Degree in Real Estate and Urban planning (1st class Hons) or equivalent and be RICS qualified. Experience in project management or a Masters Degree in project management or equivalent, though not mandatory, will help candidates stand out. ● A minimum of 5 years in senior property and housing management experience is a requirement. ● A full understanding of project delivery, budgeting, planning in both residential and commercial settings. ● Strong communication and interpersonal skills ● A dynamic individual with a pro-active approach and excellent problem-solving skills. ● A hands-on approach and a willingness to work with and alongside the team. ● A proven ability to lead and build strong relationships with internal and external teams. ● An effective team leader and team player with the ability to work autonomously and work under own initiative. ● Excellent design skills and high proficiency at understanding building regulations. ● Willingness to undergo of and on-the-job training. ● Good interpersonal skills and eloquence in English. Those requiring sponsorship, will need to meet the Home Office approved English standards such as the B1 English test. ● DBS Clearance ● Passport/ID ● Right to work ● The closing date for applications is 16 June 2024 Benefits: ● Competent salary £38,700.00 per annum (£19.85 per hour) ● Auto pension enrolment with NEST ● Bonus Scheme and occasional home-working opportunities depending on business needs. ● Great opportunities to progress within a growing company. ● 28 days annual leave on a pro-rata basis We look forward to hearing from you.