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IT Support Technician (Level 1 Onsite Support Agent) Location: Warwick (with travel to London and other UK offices as required) Salary: £30,000 – £35,000 per annum (depending on experience) Benefits: Company car, free breakfast and lunch daily About the Company Universal Business Team (UBT) is a global consulting organisation that partners with over 3,000 family businesses across 19 countries. We provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an impact. About the Role We are seeking a motivated and hands-on IT Support Technician (Level 1 Onsite Support Agent) to join our Community Technology team. This position is ideally suited to a recent university graduate who is passionate about technology, enjoys problem-solving, and takes pride in delivering excellent customer service. Based primarily at our Warwick office—with travel to London and other UK sites as required—you will provide first-line technical support to end users, managing a wide range of hardware, software, and network-related issues. You’ll be a key part of ensuring our technology runs smoothly and our teams remain productive. Key Responsibilities • Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests., • Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology., • Support audio-visual and conferencing systems within offices and meeting spaces., • Log, update, and manage all support tickets through the ITSM system., • Escalate unresolved issues appropriately to Level 2 or Level 3 support teams., • Create and maintain technical documentation and knowledge base articles. This role would suit someone who is enthusiastic about technology and eager to build a career in IT support. You will have a proactive approach, excellent communication skills, and a strong desire to learn and develop within a supportive team environment. Essential Skills and Experience: • Degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience)., • Strong technical problem-solving skills with the ability to diagnose and resolve a range of IT issues., • Excellent communication and interpersonal skills., • A customer-focused mindset with the ability to work well under pressure., • Strong organisational skills and attention to detail. Desirable Skills and Certifications: • Familiarity with Windows, Microsoft 365, Active Directory, and Intune., • Understanding of ITIL principles and service management processes., • Competitive salary of £30,000 – £35,000 per annum, depending on experience., • Company car provided for travel between sites., • Free breakfast and lunch provided daily., • The opportunity to work in a collaborative, globally connected environment., • Support for professional development and industry-recognised IT certifications., • Standard working hours: 7:00 am – 4:00 pm, with flexibility required for occasional global meetings. If you are a recent graduate looking to launch your IT career in a hands-on, people-focused role and want to join a purpose-driven organisation, we would love to hear from you. Please submit your CV and a short cover letter outlining your interest and suitability for the position.

We are seeking a Desktop Support Technician to provide onsite technical support at our Southam location. This is a full-time, on-site role with no remote work option; the role requires the candidate to be in the office five days per week. Key Responsibilities: Working as part of the Southam Site IT team, the successful candidate will: • Provide excellent customer support to EA staff, • Image Windows and Mac devices, • Troubleshoot desktop hardware, software, and network connectivity issues, • Monitor ServiceNow ticket queue, email and Slack requests, ensuring timely updates and escalations, • Support onboarding and offboarding processes, • Update asset assignments in EA’s tracking system, • Help to support local IT Initiatives and Projects, • Help move an office location from Southam to Leamington The Ideal candidate would have some of the following skills/experience: • Experience working in a technology focussed environment supporting Windows and Mac systems, • Strong customer support and communication skills, • Experience troubleshooting hardware, software, and network issues, • Familiarity with imaging tools and endpoint management solutions (JAMF, Intune or similar), • Ability to manage multiple tasks and priorities effectively, • A proactive ‘Can-do’ attitude, • Previous games industry experience would be advantageous, but not required. Education & Certifications • Certifications such as CompTIA Network+, CompTIA Security+, Microsoft MD-100/101 (Modern Desktop Administrator), ITIL Foundation, or Apple ACSP are welcome, but not required.

OT/IT Technical Analyst Utilities Predominantly remote: Occasional travel to site 6 months+ In full: We’re implementing a new system to be used on Operational sites that is being designed by a third party. We require someone with an Operational Technology (OT) Infrastructure and Network background to assist in knowledge sharing, query resolution and oversight of the design to ensure it’s success. In full: Role Purpose We are seeking a Technical Subject Matter Expert (SME) to lead the design and configuration of complex IT and OT infrastructure for a critical proof of concept and subsequent deployment. The SME will coordinate internal and external design resources, identify gaps early, and ensure technical integrity across all components. Key Responsibilities • Consolidate design inputs from multiple stakeholders and drive alignment., • Identify missing technical details early and resolve issues promptly., • Design and build:, • IT and OT networking infrastructure (Cisco switching, VLANs, IP addressing)., • Hosting environments with virtual machines and virtual routing and switching (VMware, KVM)., • Secure gateways (Waterfall, OPSWAT) and associated network configurations., • Configure network time synchronization across physical and virtual systems., • Implement port-mirroring, SPAN, RSPAN, ERSPAN for traffic monitoring., • Deploy cloud-hosted infrastructure services (e.g., MQTT broker, SFTP, Syslog). Skills Required • Strong knowledge of industrial and enterprise Cisco routing and switching design and implementation, including network encryption devices., • Experience with VMware and KVM virtualization., • Microsoft Windows Server and Linux Operating Systems, • Familiarity with GCP and/or Azure cloud hosting., • Understanding of “data-diode” technology and secure gateway technologies and unidirectional data flows., • Ability to configure advanced network monitoring and traffic mirroring. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

\n Technician Level 3\n \n Job Description\n The successful Station Systems Technician Level 3 will be responsible for carrying out reactive and corrective maintenance activities on CCTV, CIS, PHP, PAVA, SISS (Station Information and Security Systems). The role is to work Monday to Friday days and cover TOC stations across West London and along M3/M4. \n SISS is essential to ensuring the travelling public are correctly informed and safe as they commute across our customer's rail networks, our maintenance service is critical to functioning of these systems \n Station Systems Maintenance Technician, what youll do: \n \n • Daily reactive maintenance activities across SISS and Telephony systems (CCTV systems, IP Networks, Help Points, Screens, Public Address, CIS, PAVA and WiFi)\n, • Daily, weekly, monthly and annual planned maintenance activities as defined by the Team Leader\n, • Ensuring SISS assets are well maintained, and station communication faults are reported and fixed\n, • Utilising field IT equipment to provide real time corrective and planned maintenance data\n, • Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background\n, • Experience of working with SLA driven maintenance contracts\n, • An understanding of using ServiceNow or using IT for updating/closing jobs/reporting\n, • Full UK Driving Licence\n, • 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Commercial Vehicle\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #TJ-REMOTE \n \n \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Brilliance brought together. \n We are guided by our values and behaviours: \n Be Inclusive \n Take Responsibility \n Collaborate \n Be Customer-focussed \n \n

\n Technician Level 3\n \n Job Description\n The successful Station Systems Technician Level 3 will be responsible for carrying out reactive and corrective maintenance activities on CCTV, CIS, PHP, PAVA, SISS (Station Information and Security Systems). The role is to work Monday to Friday days and cover TOC stations across West London and along M3/M4. \n SISS is essential to ensuring the travelling public are correctly informed and safe as they commute across our customer's rail networks, our maintenance service is critical to functioning of these systems \n Station Systems Maintenance Technician, what youll do: \n \n • Daily reactive maintenance activities across SISS and Telephony systems (CCTV systems, IP Networks, Help Points, Screens, Public Address, CIS, PAVA and WiFi)\n, • Daily, weekly, monthly and annual planned maintenance activities as defined by the Team Leader\n, • Ensuring SISS assets are well maintained, and station communication faults are reported and fixed\n, • Utilising field IT equipment to provide real time corrective and planned maintenance data\n, • Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background\n, • Experience of working with SLA driven maintenance contracts\n, • An understanding of using ServiceNow or using IT for updating/closing jobs/reporting\n, • Full UK Driving Licence\n, • 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Commercial Vehicle\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #TJ-REMOTE \n \n \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Brilliance brought together. \n We are guided by our values and behaviours: \n Be Inclusive \n Take Responsibility \n Collaborate \n Be Customer-focussed \n \n

\n Technician Level 3\n \n Job Description\n The successful Station Systems Technician Level 3 will be responsible for carrying out reactive and corrective maintenance activities on CCTV, CIS, PHP, PAVA, SISS (Station Information and Security Systems). The role is to work Monday to Friday days and cover TOC stations across West London and along M3/M4. \n SISS is essential to ensuring the travelling public are correctly informed and safe as they commute across our customer's rail networks, our maintenance service is critical to functioning of these systems \n Station Systems Maintenance Technician, what youll do: \n \n • Daily reactive maintenance activities across SISS and Telephony systems (CCTV systems, IP Networks, Help Points, Screens, Public Address, CIS, PAVA and WiFi)\n, • Daily, weekly, monthly and annual planned maintenance activities as defined by the Team Leader\n, • Ensuring SISS assets are well maintained, and station communication faults are reported and fixed\n, • Utilising field IT equipment to provide real time corrective and planned maintenance data\n, • Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background\n, • Experience of working with SLA driven maintenance contracts\n, • An understanding of using ServiceNow or using IT for updating/closing jobs/reporting\n, • Full UK Driving Licence\n, • 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Commercial Vehicle\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #TJ-REMOTE \n \n \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Brilliance brought together. \n We are guided by our values and behaviours: \n Be Inclusive \n Take Responsibility \n Collaborate \n Be Customer-focussed \n \n

\n Technician Level 3\n \n Job Description\n The successful Station Systems Technician Level 3 will be responsible for carrying out reactive and corrective maintenance activities on CCTV, CIS, PHP, PAVA, SISS (Station Information and Security Systems). The role is to work Monday to Friday days and cover TOC stations across West London and along M3/M4. \n SISS is essential to ensuring the travelling public are correctly informed and safe as they commute across our customer's rail networks, our maintenance service is critical to functioning of these systems \n Station Systems Maintenance Technician, what youll do: \n \n • Daily reactive maintenance activities across SISS and Telephony systems (CCTV systems, IP Networks, Help Points, Screens, Public Address, CIS, PAVA and WiFi)\n, • Daily, weekly, monthly and annual planned maintenance activities as defined by the Team Leader\n, • Ensuring SISS assets are well maintained, and station communication faults are reported and fixed\n, • Utilising field IT equipment to provide real time corrective and planned maintenance data\n, • Have maintenance experience on either CCTV, CIS, PAVA, PHP, Access Control or come from an electrical background\n, • Experience of working with SLA driven maintenance contracts\n, • An understanding of using ServiceNow or using IT for updating/closing jobs/reporting\n, • Full UK Driving Licence\n, • 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Commercial Vehicle\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #TJ-REMOTE \n \n \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Brilliance brought together. \n We are guided by our values and behaviours: \n Be Inclusive \n Take Responsibility \n Collaborate \n Be Customer-focussed \n \n

Looking for Operational Support System (OSS) Engineer based in United Kingdom Locations: Warwick / Wokingham / Corsham / Farnborough (Vast majority of work is expected to be remote; however, there may be occasional travel to customer sites.) Job Description: Project name/description: DCE Programme – data centre network build. Describe the measurable activities and the stages which they are required to be provided • As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required., • Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole., • Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards., • Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards., • Customer related projects (MACDs), • Onboarding devices onto StableNet SNMP (Automated Network and Service Management system) o Device discovery o Configuring monitoring datapoints o Setting alerts o Report creation o Supporting fault management o Defect remediation support For more info, Please reach me at for further discussions

Senior Communication and Change Lead About the role We are seeking a Senior Communication and Change Lead with a proven track record in managing communications and leading change across complex, large-scale organisations. Responsible for designing, delivering, and embedding tailored communication strategies and change management plans that align with the programme’s objectives, ensuring engagement and adoption across all levels of the organisation. This pivotal role will focus on driving impactful communications and change management interventions for a global, high-profile programme Tell me more, tell me more… Our client is currently looking for a new recruit in joining their team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 8:30am-5:30pm Monday to Friday. Shifts: Monday – Friday (37.5 hours per week) The must haves: • Experience of successful delivery of change projects/programmes which have high impact on people and ways of working., • Ability to connect and manage senior stakeholders., • Exceptional oral and written communication skills and ability to convey complex strategic ideas to a wide range of audiences., • Ability to design, plan and proactively manage change and capabilities initiatives to completion., • Extensive experience in senior communications or change management role, ideally within large, matrixed organisations., • Demonstrated expertise in developing and executing integrated communications and change strategies for complex, global programmes., • Strong stakeholder management skills, with the ability to influence and align diverse groups., • Proven ability to deliver outcomes in fast-paced, high-pressure environments., • Exceptional written and verbal communication skills, with the ability to convey complex information in an accessible way., • Experience facilitating workshops and delivering presentations to senior Key responsibilities • Responsible for leading the comms and change workstream of a specific global programme, overseeing its planning, execution, and successful implementation., • Act as a trusted advisor to senior stakeholders, providing strategic insights into communications and change management best practices., • Identify, engage and align stakeholders from across various levels of the organisation to foster a collaborative approach in planning and implementing changes., • In collaboration with the project team support the design and delivery of workshops that engage the business and foster ownership of solutions., • Ensure feedback loops are open throughout the project and adapt the business change readiness plans as needed., • Partner with internal stakeholders in the programme and the business to ensure the delivery of effective solutions., • Develop and execute a tailored communication plan for the program, factoring in existing comms plans and other business change. Ensuring stakeholders have a joined-up view of progress, changes and milestones throughout the lifecycle., • Craft clear, compelling messaging and materials tailored to diverse audiences, ensuring programme milestones, progress, and changes are effectively communicated., • Proactively identify and address barriers to programme success, demonstrating problem-solving skills and escalation procedures to achieve desired outcomes., • Monitor and evaluate workstream and program performance, to provide regular updates and reports to senior management and other key stakeholders. What’s in it for you? – Our client loves to reward their people for doing a great job. • This is a contract for 6 months., • A day rate, in-scope IR35, £500 per day (via a Hays approved umbrella company) or £450 per day via Hays PAYE, • This role provides a remote working access from the comforts of your own home and only going to our state-of-the-art office in Warwick ½ day per week. Next Steps Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!

Level 3 Technician - Rail - SISS - North East region Reporting to the Team Leader the Level 3 Technician will carry out reactive and planned preventative maintenance activities on SISS (Station Information and Security Systems) across our Train Operating Companies contracts. You will be covering mainly the North East region. SISS is essential to ensuring the travelling public are correctly informed and safe as they commute across our customer's rail networks, our maintenance service is critical to functioning of these systems What you'll do: Daily reactive maintenance activities across SISS and Telephony systems (CCTV systems, IP Networks, Help Points, Screens, Public Address, CIS, PAVA and Wi-Fi) Daily, weekly, monthly and annual planned maintenance activities as defined by the Team Leader Remote monitoring of all systems to identify issues and implement fixes; Testing and fault finding on equipment, systems and associated infrastructure cabling (copper / fibre) Undertaking of technical investigations and audits. Who you are: The successful person will have previous experience of undertaking maintenance activities, both corrective and planned, to ensure effective restoration / repair of customer systems and ensure all associated processes and reporting requirements are followed. Key requirements: Knowledge of Communications systems and their applications; Ideally previous SISS Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell five days each year Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Learn more about Telent: Click here for Telent Video! About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed TPBN1_UKTJ

RECfinancial are currently partnering with a UK Leading Organisation as they look to recruit a Tax Advisor to their Tax Project Team. The remote role is commutable from Leicestershire, Warwickshire, Derby, Nottingham, Yorkshire, London, North, East, South and West. In fact, it can be as far as Scotland.Youre only needed for the first week in the office and the client will provide assistance with ...