Desktop Support Technician - 6 Month Fixed Term Contract
1 day ago
Southam
We are seeking a Desktop Support Technician to provide onsite technical support at our Southam location. This is a full-time, on-site role with no remote work option; the role requires the candidate to be in the office five days per week. Key Responsibilities: Working as part of the Southam Site IT team, the successful candidate will: • Provide excellent customer support to EA staff, • Image Windows and Mac devices, • Troubleshoot desktop hardware, software, and network connectivity issues, • Monitor ServiceNow ticket queue, email and Slack requests, ensuring timely updates and escalations, • Support onboarding and offboarding processes, • Update asset assignments in EA’s tracking system, • Help to support local IT Initiatives and Projects, • Help move an office location from Southam to Leamington The Ideal candidate would have some of the following skills/experience: • Experience working in a technology focussed environment supporting Windows and Mac systems, • Strong customer support and communication skills, • Experience troubleshooting hardware, software, and network issues, • Familiarity with imaging tools and endpoint management solutions (JAMF, Intune or similar), • Ability to manage multiple tasks and priorities effectively, • A proactive ‘Can-do’ attitude, • Previous games industry experience would be advantageous, but not required. Education & Certifications • Certifications such as CompTIA Network+, CompTIA Security+, Microsoft MD-100/101 (Modern Desktop Administrator), ITIL Foundation, or Apple ACSP are welcome, but not required.