Resident manager jobs in Newcastle Upon TyneCreate job alerts

Job Overview Kara Healthcare is a distinguished care provider offering person-centred support across our Residential and Nursing care homes. We are committed to delivering outstanding, compassionate care-ensuring regulatory excellence and safeguarding resident well‑being. As our Quality & Compliance Manager, you will uphold exceptional quality and ensure full compliance with CQC, Local Authorities and other relevant standards. You will support Home Managers, lead audits and inspections, and drive continuous improvement across our homes in the North East Region. Duties • Lead quality assurance within the homes, regulatory audits, and spot checks across the homes, • Develop, maintain, and improve policies, procedures, and risk management systems in line with CQC (England), • Conduct internal audits, investigate incidents and non‑compliance events, driving best practices, • Support homes to remain compliant with up to date guidance, • Remote monitoring of digital systems and driving quality across the group, • Mentor and support Home Managers to foster a culture of continuous quality improvement, • Prepare management information and monthly quality performance reports, • Liaise with regulatory bodies and support responses to inspections and improvement plans, • Coordinate staff training and compliance education on quality, safety, and safeguarding., • Proven experience in a compliance role, preferably within the Health and Social Care Sector, • Exceptional organisational skills with a keen attention to detail., • Effective communication skills, both written and verbal, with the ability to engage stakeholders at all levels., • A proactive approach to problem-solving and the ability to work independently as well as part of a team., • A respectful, courteous and compassionate nature and a willingness to undertake any aspects of care or non-care duties, • A belief in always giving your personal best and striving for continuous improvement., • Minimum 5 years in social or health care quality/compliance, including at least 1 year in a managerial role, • Proven knowledge of Care Quality Commission standards, and associated legal frameworks, • Strong leadership, auditing, and risk-based problem-solving abilities., • Excellent communication for staff training, coaching, and stakeholder engagement., • Experience in implementing quality audit tools., • Experience managing multiple sites and responding to external inspections and quality frameworks

About the Company Jayco Recruitment is proud to be recruiting on behalf of one of the North East’s most respected and well-established care providers for a Nursing Home Manager to lead one of their beautiful, purpose-built homes. This is a fantastic opportunity for an experienced and passionate Registered Manager or Deputy Manager ready to take the next step in their career with a reputable and supportive organisation. About the Role As Home Manager, you’ll have full operational and clinical responsibility for the day-to-day running of the home, ensuring the highest standards of care, compliance, and resident satisfaction. You will lead a dedicated team of nurses and carers, promote a positive workplace culture, and ensure the home continues to deliver excellent outcomes in line with CQC and company standards. Responsibilities: * Lead, inspire, and manage your team to deliver outstanding person-centred care. * Maintain compliance with all CQC regulations and company quality standards. * Oversee budgeting, occupancy, staffing, and financial performance. * Build strong relationships with residents, families, staff, and external stakeholders. * Drive continuous improvement and excellence in care delivery. Qualifications: * Registered Nurse (RGN/RMN/RNLD) with active NMC PIN. * Previous experience as a Home Manager or strong Deputy Manager ready to step up. * Excellent understanding of CQC requirements and clinical governance. * Strong leadership, communication, and problem-solving skills. * A compassionate, professional, and proactive approach to care management. Required Skills: * Registered Nurse (RGN/RMN/RNLD) with active NMC PIN. * Previous experience as a Home Manager or strong Deputy Manager ready to step up. * Excellent understanding of CQC requirements and clinical governance. * Strong leadership, communication, and problem-solving skills. * A compassionate, professional, and proactive approach to care management. Preferred Skills: * Experience in a similar role within a care home setting. * Knowledge of current best practices in care delivery. Pay range and compensation package: Competitive salary based on experience. Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.

About Us: Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents. Role Overview: The Operational Training Manager will design, develop and deliver end-to-end training programmes across all operational functions within the business. You will be the key driving force behind induction & onboarding, ongoing skills development, and aligning learning resources and content across site teams, managers, contractors and corporate support. Your role is not primarily to write the policies or SOPs themselves, but to translate existing or evolving processes into effective training content and to ensure consistency and quality of delivery. Key Duties & Responsibilities -Design and deliver a comprehensive training programme for all operational user groups (site teams, managers, support functions). -Create training content including classroom training, walkthroughs, checklists, guides, short video tutorials, and self-guided learning resources. -Develop onboarding and induction programmes for new starters, ensuring smooth integration into Student Castle culture, systems, and operational expectations. -Align content between different functions (sales, finance, systems resident experience, etc.) to ensure consistency of knowledge and inter-team understanding. -Set up and manage live training sessions and self-learning options; adjust delivery methods for different levels of seniority or responsibility. -Build and maintain a training calendar: schedule sessions, track completions, identify gaps, and plan refresher training where needed. -Support and collaborate with other teams (Operations, HR, Systems, Property/FM etc.) to ensure new starter onboarding, inductions, and system updates are smoothly integrated into the training plan. -Collect feedback from learners and operational stakeholders; analyse where learners are facing difficulties or gaps, and revise content or delivery approaches accordingly. -Support operational knowledge retention especially during periods of change: new site openings, system upgrades, staff turnover. -Maintain an accessible repository of training materials (e.g. via SharePoint) so resources are easy to find and keep current. What We're Looking For: Skills, Experience & Attributes – Essential: -Experience designing & delivering training programmes, ideally in operational and frontline service environments (PBSA, hospitality, residential property management, etc.) -Strong content creation skills: storytelling, video, guides, walkthroughs; able to explain processes clearly to different audiences. -Excellent communication & presentation skills; comfortable with live training & virtual and self-learning formats. -Strong interpersonal skills: you’ll collaborate with many teams (Sites, Operations, HR, IT, Finance etc.). -Highly organised, with capability to manage training schedules, track outcomes and follow through on actions. -A learner mindset: open to feedback, continuous improvement, adapting to new tools and systems. -Knowledge of a Property Management System Skills, Experience & Attributes – Desirable -Experience in PBSA or student accommodation sector (or closely related sectors). -Familiarity with Learning Management Systems (LMS), e-learning authoring tools, video content tools. -Experience of inducting and onboarding teams -Some knowledge of Entrata -Basic understanding of standard operational functions: leasing, maintenance, resident experience, finance workflows. What Success Looks Like -New starters feel confident earlier: shorter ramp-up times in key operations roles. -Training gaps identified proactively and closed efficiently. -Consistent experience across sites: aligned understanding of process and workflows between teams. -Training materials are up-to-date, accessible, and used. -Feedback loops in place: training content improves over time based on user feedback. Working Relationships -Close collaboration with Department Heads, Site Managers and Regional Managers. -Liaise with HR for onboarding and induction, and with Systems and IT for tools and updates. -Engagement with contractors and third-party providers where training is needed. -Feedback & alignment with different teams on cross-functional training needs. Additional Details -Flexibility to travel between sites as needed for on-site training and inductions. -Occasional out-of-hours work may be required for live sessions or new site rollouts. -Expectation to keep up with changes: system updates, new operational tools, changes in SOPs, etc. Why Join Our Team: At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer: · 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters. · Discretionary Bonus Scheme: Recognizing and rewarding your hard work. · Health and Wellbeing Initiatives: Your health matters to us. · Virtual GP Access: Easy and convenient healthcare at your fingertips. · Health Cash Plan: Taking care of your health expenses. · Company Paid Sick Leave: We support you during challenging times. · Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family. · Maternity Wardrobe Support: Looking and feeling great during pregnancy. · A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration. · Entire Day Off for Your Child’s First Day at School: Cherishing important moments. · Me Day: Take a break, you've earned it. · Access to Deals & Discounts: Enjoy exclusive perks. · Career Celebration Awards: Recognizing your achievements along the way. ….. and more! More details and eligibility criteria will be shared with the successful candidate! Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Annual Salary: £25,000 + benefits Getting qualified. It's a huge achievement that can completely change your prospects - but it's not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our Degree Apprenticeship, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one - all whilst gaining a university-level professional qualification at the same time. Whether you're a school-leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background. Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or your age. So you'll be joining an Apprenticeship cohort who are from all different walks of life, whether that's school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off. If you already have a degree, make sure you visit and consider our graduate opportunities. Why a Barclays Apprenticeship? You'll get the opportunity to earn whilst working towards a Financial Services Professional Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. We've spent 15 years perfecting the support that you'll receive on our Apprenticeship programme. From day one, you'll be assigned a Programme Support Manager matched to your needs and background, and together with your People Leader, they'll support you as an individual. We'll also match you to an expert in your specialist subject, ready to share their knowledge. The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in 39 countries, employing around 90,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick. UK Corporate Banking Barclays UK Corporate Banking is a great place to begin and build a long, varied, and successful career. You'll be exposed to an unrivalled depth and breadth of experience. The UK Corporate and Barclaycard Payments Coverage team connects UK businesses turning over £6.5m pa up to FTSE 350 with comprehensive banking solutions, offering tailored services in payments, lending, trade, risk, and industry-specific needs. Our dedicated sector and regional specialists provide deep business insights, ensuring clients receive relevant advice and create seamless end-to-end experiences. Additionally, the Barclaycard Payments Coverage team specialises in efficient, reliable, and secure payment methods for online, in-person, or phone transactions, providing detailed reporting and analytics to help clients understand trends and improve processes. Are you eligible? First, you'll need the right qualifications. For this apprenticeship opportunity you'll need 3 A-levels at BBB (or equivalent) and GCSE Mathematics grade 6 and English Language grade 4. Beyond that though, we're also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you'll turn up every day ready to work hard, push yourself, and think differently about what you're capable of. You'll have the backing of a global bank, and you'll rise to that expectation. To apply for our apprentice programme, you must meet the Government's apprentice funding requirements that apply to you as outlined in for apprentices in England. The Government apprentice funding requirements include a number of requirements that you must meet, including a requirement that you have been ordinarily resident in the UK for the previous three years on the first day of learning (subject to certain exceptions), and that you hold the legal right to work for the full duration of the apprenticeship programme prior to commencing the programme. Working in Newcastle Working at our Newcastle office will give you the perfect start to your career. With facilities that will enable you to do your best work from day one, our Newcastle office is just one of our global offices that we're proud to call home to our colleagues. Whether you're collaborating, learning, networking or growing - the Newcastle office is the perfect place for you to be. Purpose of the role To participate in the day-to-day activities of the UK corporate banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for UK corporate banking., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programmes to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for UK corporate banking., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members., • Identify escalation of policy breaches as required., • Take responsibility for customer service and operational execution tasks., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function., • Work within well-defined procedures that may involve a variety of work routines., • Demonstrate an understanding of the procedures., • Evaluate and select the appropriate alternatives from defined options., • Make judgements based on the analysis of factual information.

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

ABOUT THE ROLE- A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role. As a Night Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: A £500 Golden Hello* Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 0508

ABOUT THE ROLE As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. #2003

ABOUT THE ROLE As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. 5432

As part of our fast growing pace, we are currently looking for a Customer Success Manager.

We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherhead area. Make sure residents and potential residents have a great experience from their first inquiry to moving in. Sign in to set job alerts for “Resident Manager” roles.

My client, a fast growing, lifestyle focused real estate brand, is seeking a Resident Services Manager to be the vibrant face and beating heart of a thriving co-living community in London. As a Resident Services Manager, you will play a central role in bringing the development to life. You will over

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. Placemaker Manager (Customer Service and Membership Manager). Our client, a construction & fire prot