Retail customer service jobs in HorleyCreate job alerts

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to de

Aftersales Manager Location: Volkswagen Gatwick Hours: 45 hours per week, Monday to Friday with Saturday mornings for coverage only Salary: up to £50,000 Basic, £70,000 OTE + Company Car Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme Bonus schemes: Customer satisfaction and team performance bonus schemes Who we are Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company. The Role We are seeking an experienced Aftersales Manager to join our Volkswagen store in Gatwick. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups. What are the key accountabilities? As a Aftersales Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will: • Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced, • Drive a high performance culture, ensuring performance is rewarded and underperformance is managed, • Oversee the service division, managing resource levels and productivity, • Accurately produce store reporting, in line with group reporting frameworks, • Support the store to consistently achieve high levels of customer satisfaction, • Ensure store activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements What experience do I need? It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes: • Strong leadership skills with the ability to lead and motivate a large and diverse team, • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders, • Strong analytical and problem solving skills, with the ability to foresee potential barriers, • A commitment to the Marshall Values of People, Customers, Integrity and Innovation If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Showroom Manager £40,000 Redhill, Surrey Coulter Elite Resourcing are looking for a Luxury Showroom Manager, working for a leading retailer and importer of luxury natural stone and porcelain flooring. Our client are a passionate bunch who love to offer their customers the highest quality flooring, with exceptional customer service at every stage. Benefits Additional leave Company events Company pension Employee discount Free parking On-site parking Sick pay About us. We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us. As we continue to grow from strength to strength, our team is growing, and we would love to consider your application! The role Due to a brand-new and exciting opening in Surrey, we are looking for a showroom manager who will manage the running of our showroom in Surrey, essentially, you will be the go to person for the showroom. If you are not currently a Showroom Manager, but have extensive experience in this area, this might be a great next step in your career. As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare. Additional Responsibilities Management of small sales team Welcoming customers to the showroom and building relationship with clients Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service Ability to problem solve Management of the showroom diary and appointments online Updating the CRM system with relevant client information and daily activity Occasional travel to Leicestershire Ideal candidate Excellent customer service skills and outstanding time management and organisation skills are essential The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator The ability to write clear, concise emails Commercially minded and a proven ability to demonstrate driving sales A background in design/interiors/creative industry Exceptional attention to detail Enthusiastic and hands on - this is a busy, fast-paced company A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people Experience of using your own initiative and anticipating future needs Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word) High end retail experience desirable What we offer A great place to work with a friendly and welcoming team Competitive salary Bonus structure Optional pension scheme Additional leave through years of service Sick pay after completion of probationary period Company events Employee discount Employee assistance programme Free on-site parking Purchase additional annual leave scheme Induction training Development opportunities Working hours Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak) Saturday 09:00 - 16:30 (inc 30 min unpaid lunchbreak) Sunday - Closed Days off will be Sunday and one day in the week. Please note: A covering letter to support your application is required, CV's submitted without one will not be considered. TPBN1_UKTJ

Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen. What we're looking for First things first: you don't need to know about tiles to work in a Topps Tile store. And you don't need to be someone who spends all their spare time DIYing. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. And that outstanding service? It's something you pride yourself on. As well as making sure that your store works like clockwork and is beautifully presented, you'll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers. That could be through coaching, training, or simply sharing what you know and your experiences. But, as Deputy Manager, it's not just people who'll improve with you around; you'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers' projects to come to life. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. But more than anything, you know the ingredients that make for magical customer experiences - and you're able to get the best out of team members to make it happen. As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those 18 or over. Closing Date Friday 19 September 2025 TPBN1_UKTJ

We are seeking enthusiastic Retail Operation Assistants to deliver excellent customer service. Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily.

Passionate about retail and customer service.

Passionate about retail and customer service.

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail en

Passionate about retail and customer service.

Passionate about retail and customer service.

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here.If you’ve ever considered a career in optics, this.Based in Crawley, our busy store has great transport links.We have a wonderful team of dedicated people

Outstanding customer service skills and the ability to engage all customers. Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help

We also have amazing recognition awards for exceptional customer service. At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. Generous share of the monthly Service Charge (which is dependant up

Previous retail or customer service experience is a plus, but not required. Ability to multitask and resolve minor customer service conflicts. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a col

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job descript

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. Retail Customer Service Assistant. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our cu

Are you passionate about making a positive impact in your community? Do you thrive in a dynamic environment where teamwork and innovation are valued? If so, we have the perfect opportunity for you! Scottish Borders Council is seeking dedicated individuals to join our team and help us serve our commu

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As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Performing customer sales and service transactions with customers. Retail Customer Service Officer.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Building relationships with our customers and providing an excellent customer service. Have a passion for delivering great customer service. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and th

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Retail Customer Service Associate. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots.

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Retail Customer Service Assistant. Retail Customer Service Assistant. Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Entain, the company that operates the Coral brand of betting shops, is looking for a Retail Customer Service representative to be part of the shop team in their Histon branch. The role involves serving customers and building a rapport to encourage repeat custom.

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Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, ensuring top customer service and maintaining high standards daily. A passion for delivering exce

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

You’ll lead by example, helping deliver memorable service while ensuring every guest enjoys a warm, seamless experience. Respond with confidence and heart to unexpected challenges, making quick decisions that keep service standards high. Rally with your team to stay aligned on daily goals, keeping

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time R

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage.

Are you passionate about uncovering what drives customer behaviour and how it shapes the way they engage with products, propositions, and services? We’re looking for a Customer Insight Assistant Manager to join our dynamic team at Lloyds Banking Group. As a Customer Insight Assistant Manager, you�

Ensuring the lounges and terraces (during fine weather) are prepared for service and are always presentable and welcoming. Coaching employees to develop their skills and ensure service standards are met. Ensuring the lounge/terraces are cleared/reset at the end of the shift ready for the next servic

Being able to walk our customers through the entire mortgage service process, including providing advice on a range of products and services to meet customer needs. Outstanding customer care / customer service experience. We are looking for an exceptional person who has the skills, attributes and dr

A reputation for delivering outstanding customer service. Wanting to do an excellent job, not just for you but for the team and most importantly your customer.

This is more than just a customer service role – you’ll be making a real impact by setting the tone for our customers’ experience with Connells Group. Keep up to date with company services and local market insights to answer customer questions effectively. You’ll handle enquiries from web po

Support our busy retail operations at events and through our online store - a great opportunity for anyone looking to gain hands-on experience in retail and customer service. Retail or customer service experience is helpful but not essential. Anyone interested in gaining experience in retail, events

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm and its Professional Services business had revenue

Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice. Skills and Attributes of a Customer Service Advisor:. Duties and Responsibilities of a Customer Service Advisor:.

We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Planning in any disruptive works with building users and creating schedules for major service visits ie Fume cupboard containment testing, MSC servicing & EICRs. Proven experie

As a Customer Service Advisor, you will provide. Key responsibilities of a Customer Service Advisor:. Skills and experience required to be a successful Customer Service Advisor:.

In house Occupational Health Service. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KCSiE), including an Enhanced Disclosure and Barring Service check. You will join the group’s Transport Team and support the accurate and eff

Customer and team focus – Puts customer and team needs first, always considers impact of actions on customer and team. First line supervision of Specialist Service Contractors, including permits, induction and signing off and actioning minor works listed on service report sheets in conjunction wit

An interest in customer insight, behavioural data, and research communication. Customer Insight Copywriter Assistant Manager. At Lloyds Banking Group we believe that data is more than numbers — it’s the voice of our customers, the pulse of our business, and the foundation of our future.