Sales agent jobs in NottinghamCreate job alerts

Contract: Permanent, full time Location: Hybrid – occasional travel to our Nottingham office Salary: £32,000 pa Responsible for supporting a group of 15 agents within the team to enhance performance and respond to any knowledge-based queries. Work closely with new agents to drive performance and increase speed to competency through on-the-spot agent coaching and activities which improve engagement. Actively responds to queries to support agents and works to improve AHT and other efficiency metrics of the team. Completes call taking activity as required to support operational call handling 40% of the time. Key Responsibilities Provide real time sales and knowledge support • Support escalation calls and provide coaching and feedback where needed, • Support new agents during and immediately after completion of induction through coaching and developing their skills and knowledge. Provide immediate development QA feedback and agree effective coaching plans, • Provides flexibility through completing call taking activities as a part of BAU activity to ensure relevant, current knowledge and to maintain customer service and sales skills, • Give feedback to enhance agent and team performance. To have an in depth understanding of the Agents performance (using appropriate data available) and coaches to improve performance, • Review intraday performance and focus the team on areas of need, • Support with additional coaching requirements within the team, sharing expertise, best practice and acting as a mentor for others, • Works with L&D during call-taking activities in Induction, • Hold team huddles when required, • Deputise for Team Leader as required, • Role model behaviours to drive our professional standards and coach people against those, • Maintains a focus on continuous improvement and works closely with other Performance and Knowledge Specialists and support functions such L&D and IT to enhance the overall performance of the area., • Build and maintain key relationships with stakeholders across the business to support your team effectively and promote our “one team” culture., • Design, manage and track incentives across the team and department whilst sticking to assigned budget and demonstrating positive results. Skills Essential • Active listening and communication skills, • Problem solving skills, • Calm under pressure, • Collaborate across the business to supplement our own expertise, • Ability to improve performance through effective coaching Desirable • Analytical Skills, • Proactive and productive, making a positive impact whilst looking further ahead to achieve larger, more complicated, and commercially focused objectives Knowledge Essential • Knowledge of all department specific systems, • Sound knowledge of QA and doing the right thing for our customers, • Commercial awareness Desirable • Build long-term customer partnerships Experience Essential • Proven experience handling customer calls and performing to an outstanding level balanced across customer satisfaction and KPI results, • Coaching skills, • Giving feedback Desirable • Builds trust, flexible leadership style, motivates team, self-aware, empowers team If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application. Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application. Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? 20 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself. Click here to read some of our success stories. TPBN1_UKTJ