Service Co-ordinator
hace 14 días
Salford
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Office based role with planned UK & overseas travel as and when required. • Ongoing tasks within the ERP on a daily basis include field service allocation, booking planned maintenance for contracted customers, issuing service quotations and raising new service orders, • Responsible for coordinating new installations (non-project related) in EMEA service, ensure end to end support and full ownership from new Sales booking to customer invoicing/handover to Service delivery, • Support information flow from external out of hours call centre where applicable, including handover from overnight shift, • Regular communications with key service stakeholders - field service, key account manager, contract manager, supply chain, tech support, partner manager to ensure consistent approach (EMEA wide), • Liaising with overseas distributors on ad-hoc and planned works, creating purchase orders for their support and ensure paperwork is completed in a timely manner, • Chasing down open quote opportunities and entering bookings into D365., • Posting service orders in a timely manner to ensure costs and inventory is consumed where relevant, • Accountable for all field service jobs being closed and paperwork completed in the ERP, including posting off service orders to their correct cost & inventory locations, • Ensure all service transactions are being driven through the ERP database for tracking including raising new service orders, inventory and RMA processing, • Cover service coordinator resource on day to day tasks during absence/sickness, • Responsible for general Service Administration process; ensuring the team keeping D365 and all online and offline reference documentation up to date and as accurate as possible; ensuring timely communication of changes both externally and internally. Also to further develop scalable systems and processes to take the business forward., • Maintain service KPI's in line with targets set by service management, • Generate and provide reports to senior management if required., • Actively support a culture of continuous development., • Support service Management with initiatives as required and any other requirements set by Senior Management., • ERP Knowledge – D365 preferable, • Microsoft CRM, • Field Service Co-ordination preferable, • prioritising Job Tasks, • Team player, • Working in busy and changeable task driven environment, • Adaptable to cope with Customer escalations OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others. #J-18808-Ljbffr