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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Description COMMERCIAL MANAGEMENT TRAINEE PROGRAM LANGLEY, UK What is Travelport? Travelport is the brains behind lots of your travel bookings. Plane, car or hotel. You name it, we do it. Our technology is used to book that magical family holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it. We’re on a mission to simplify the complex travel ecosystem and create a more connected, modern, and efficient experience for everyone. At the heart of this transformation is our people — and we’re investing in the next generation of commercial leaders. About the Program: The Future Commercial Leaders Rotation Program based at our global HQ in Langley, Berkshire is designed to cultivate a pipeline of future commercial leaders by immersing high-potential MBA or Economics graduates in the strategic functions that drive value across our travel technology business. This program is a strategic investment in our leadership pipeline and a catalyst for innovation, transformation, and commercial excellence across the business. From day one, you'll take ownership of real-world projects, contribute to business-critical deliverables, and be accountable for outputs that drive impact across the organization. This initiative supports our long-term goals to: • Elevate the quality and readiness of future commercial managers., • Strengthen succession planning across critical business functions., • Embed a culture of transformation, customer-centricity, and commercial rigor. What You’ll Experience: Format: Four strategic rotations + Capstone Project Each rotation lasts :6 months and focuses on delivering measurable impact: • Strategy & Transformation, • Exposure to corporate strategy, M&A, and change initiatives., • Sample Deliverables: Market sizing, competitive analysis, transformation roadmap., • Product & Technology, • Collaboration with product managers and tech leads on commercial-product marketing/training materials., • Sample Deliverables: Feature launch analysis, product-market fit assessment., • Delivery & Support, • Partnership with Customer Success, Help Desk analytics (improving data/insights), Customer e-Training solutions, and Implementation teams., • Sample Deliverables: Service improvement plan, onboarding redesign, continuous improvement through automated solutions delivery (embedding GenAI into non-value add functions), • Commercial & Finance, • Engagement with Sales, Sales Enablement and Finance., • Sample Deliverables: Pricing strategy, revenue leakage analysis, GTM optimization. Capstone Project Timing: Final 6 months Focus: Strategic challenge in travel tech with cross-functional impact Examples: • Reducing customer churn through integrated delivery and product enhancements, • Designing a new commercial model/heatmap for emerging markets, • Building a data-driven framework for forecasting and board reporting (leading vs. lagging metrics) Capstones will be presented to the Executive Leadership Team and may serve as a launchpad into a permanent leadership role. Why Travelport: • A global team: Work with teams across the globe; @ Travelport, the world is your oyster., • Work flexibility: We’re not gymnasts but we’re pretty flexible and hybrid working is the norm (2 days per week in office), • Career growth: Our collaborative work culture means you will never be bored offering you lots of opportunities for learning and upskilling., • Bright future: The opportunity to join us on a permanent basis at the end of your internship., • Our amazing People: Search for posts on LinkedIn to learn and see more about us! Who You Are: • Strong academic background, • A recent graduate/postgraduate/MBA in Economics, • Strong analytical and problem-solving skills, • Curious, adaptable, and eager to learn in a fast-paced, fast-changing environment, • Passionate about commercial strategy, customer value, and innovation, • Academic excellence and relevant project/internship experience, • Strong communication and stakeholder engagement skills, • Passion for travel technology and customer impact What We Offer: • Competitive graduate-level compensation and benefits package, • A clear path to a permanent commercial role upon successful completion, • A supportive, inclusive, and high-growth environment, • A real opportunity to shape the future of travel technology, • A bespoke Learning & Development program crafted to accelerate growth, enhance leadership capabilities, and support continuous career progression through immersive training, mentorship, and global learning experiences Timing: Final 6 months Focus: Strategic challenge in travel tech with cross-functional impact Examples: • Reducing customer churn through integrated delivery and product enhancements, • Designing a new commercial model/heatmap for emerging markets, • Building a data-driven framework for forecasting and board reporting (leading vs. lagging metrics) Capstones will be presented to the Executive Leadership Team and may serve as a launchpad into a permanent leadership role. Why Travelport: • A global team: Work with teams across the globe; @ Travelport, the world is your oyster., • Work flexibility: We’re not gymnasts but we’re pretty flexible and hybrid working is the norm (2 days per week in office), • Career growth: Our collaborative work culture means you will never be bored offering you lots of opportunities for learning and upskilling., • Bright future: The opportunity to join us on a permanent basis at the end of your internship., • Our amazing People: Search for posts on LinkedIn to learn and see more about us! Who You Are: • Strong academic background, • A recent graduate/postgraduate/MBA in Economics or Business, • Strong analytical and problem-solving skills, • Curious, adaptable, and eager to learn in a fast-paced, fast-changing environment, • Passionate about commercial strategy, customer value, and innovation, • Academic excellence and relevant project/internship experience, • Strong communication and stakeholder engagement skills, • Passion for travel technology and customer impact What We Offer: • Competitive graduate-level compensation and benefits package, • A clear path to a permanent commercial role upon successful completion, • A supportive, inclusive, and high-growth environment, • A real opportunity to shape the future of travel technology, • A bespoke Learning & Development program crafted to accelerate growth, enhance leadership capabilities, and support continuous career progression through immersive training, mentorship, and global learning experiences About Us Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are re-inventing a simpler future for travel’s complex ecosystem. Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content. We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities. We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before. Travelport is on a mission to make Travel easier and more rewarding for everyone.

Smart Search Technical are currently partnered with a specialist BMS company that are looking for a Senior BMS Engineer in the Berkshire or surrounding areas, this is an established business with multiple depots in the UK.