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Voice Support Engineer At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Voice Support Engineer to join our EMEA Production Service team. This role is located in Manchester, UK and will be working in a hybrid capacity. In this role, you’ll make an impact in the following ways: • Manage all aspects of Voice Projects and Operations, • Support Operations and Project activities on Voice infrastructure including Nice Voice Recordings, • Test circuits and components of malfunctioning unified communications equipment to isolate sources of malfunctions, using network management systems and circuit designs, • Analyse telecommunications systems using structured problem solving and available tools to troubleshoot highly complex systems in a mission-critical environment, identifying root causes, action plans, and impact and resolution plans, • Monitor system performance daily and provide security measures, troubleshooting, and maintenance as needed, • Identify all aspects of communications-related vulnerabilities, increase customer awareness of potential vulnerabilities and impacts on mission execution capability, and provide recommendations to mitigate or eliminate identified vulnerabilities, • Perform day-to-day activities required to manage Voice services, such as design, implementation, and management, including troubleshooting of complex VOIP issues, • Perform testing, provisioning, operations, and emergency response for ongoing VOIP network operations, • Oversee and manage the deployment of upgrades to existing voice, video, and other related systems in a multi-location environment, • Take ownership of projects and complete them on time, • Collaborate with Project Teams including Operations, contract resources, and 3rd Party Vendors, • Advanced knowledge of enterprise multi-cluster design, integrating CUCM, Unity Connections, SME, • Knowledge of Cisco Video and Conferencing solutions – Telepresence, TMS, Webex, • Experience with Nice Perform or Nice Engage, • Oracle SBC design and configuration is a plus, • Experience working in Expressway Edge and CORE, • Understanding of Nice Trading platform, • Advanced level Voice certifications such as CCNA Voice, CCNP, CCIE (Cisco Certifications) are highly desirable, • Understanding of complex Contact Center infrastructure Here’s a few of our recent awards: • America’s Most Innovative Companies, Fortune, 2025, • World’s Most Admired Companies, Fortune 2025 BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

We have roles available across the United Utilities area. i.e. Manchester, Cheshire, Lancashire, Cumbria. . We are looking for someone to: • Achieve DMA exit levels, • Interact with UU and dig team agents, • Have a good understanding of reading a DMA map, • Interact with customer and explaining any procedures needed to complete work on private land, • We are looking for someone who has good timekeeping and good housekeeping with tools and equipment, • We are looking for someone to use GARD (smartphone system) to deliver all feedback for commercial and, where necessary, reinstatement feedback Applicants should have experience in leakage detection and be competent in the following: • Conventional sounding, • Leak noise correlation, • Ground microphone, • Cat and generator, • Customer liaison, • A valid EUSR water hygiene certificate and unit 2 sign, lighting and guarding accreditation will also be an advantage We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - . Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Reporting into the Streetworks & Planning Manager, the Planner is the key contact before works for the operational team. They have full accountability for the planning & streetworks aspects of all works before they commence on site. The Planner will ensure that all operational teams are able to undertake their work in line with the received push plans and requested dates as well as compliant with NRSWA and ensure that timescales are adhered to minimising any financial impact to the company. They will maintain the below aspects of the process. • Planning Meetings, • Raising new permits, • Requesting CAD drawings, • Sending TM applications to the HA, • Requesting PO’s, • Sending granted permits for the following week, • Requesting Early Starts, • Processing PMR’s, • Dealing with any refusals, • Council Meetings & Calls, • Ideally you will have experience working in Utilities previously, • NRSWA preferable, • Experience in a planning / coordinator role, • Ability to prioritise workload, multi-task and work under tight time pressures, • Excellent communication skills, • High attention to detail, • Logical mind We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Practical skills in troubleshooting, networking (Cisco), Azure cloud, S

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience. Job guarantee with our hiring partners. Apply today and start your jour

As an experienced Traffic Management Operative, you will be required to work on Traffic Management Schemes for a range of projects, helping them to run smoothly and efficiently to achieve maximum production in a working day, whilst maintaining a high Health and Safety standard. This role requires flexibility due to the nature of the business. You must be able to work both days and nights, including some weekends as required. You must have a can do and responsible attitude to work. We are looking for someone to: • Oversee all methods of traffic management; Give and take, Priority, Stop/Go boards, Portable traffic signals, Convoy working, Road closures, Lane closures and diversions, • Ensure all work is carried out according to safe working methods and best practice procedures, • Carry out risk assessments and method statements on works involving traffic management, • Ensure that all activities associated with the job are carried out according to laid down procedures where possible. Identify areas that can be improved and report to your line manager, • Ensure that daily vehicle checks are carried out – to ensure cleanliness and tidiness of vehicle and the safety of the driver and passenger, • Promote positive company image whilst at work (via wearing of company clothing, attitude, and site cleanliness), • Demonstrate initiative by constantly looking to see where improvements can be made, • Assist the public, directing them through safe site lines when required, • Only undertake Traffic Management activities that you have the qualification to undertake (LANTRA), • All Traffic Management setups must be compliant with guidance and legislation (Red Book, Chapter 8, ARTSM etc.), • Regularly check your site to ensure it remains compliant, • Report any unsafe acts and conditions, and rectify immediately if safe and competent to do so, • Drive safely and avoid distractions. Keep within the speed limit and drive with due care and attention to prevent road traffic collisions, • Park vehicles safely, taking consideration of members of the public and other road users, • Five-point PPE to be worn on site at all times, • Lantra 12d accreditation as a minimum TTMBC, 12d (M1-M2), • Lantra 12 a/b accreditation, IPV driver, foreman advantageous, • Provide evidence that you understand the differences between Chapter 8 and the Safety at Street Works and Road Works (red book) and how these apply, • Full valid UK driving licence, • Be able to read and understand CAD drawings, in relation to the works required, • Preferable to have mechanical ability in relation to Traffic Lights We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - . Go Traffic Management has been serving traffic management solutions to clients since 2008, and are now one of the UK’s largest traffic management providers. Our services are delivered from our 22 regional depots, through our dedicated team of 200 employees and support network of approved suppliers. At Go Traffic Management, we have a reputation for providing clients with extensive, well-planned, and expertly delivered solutions for projects and schemes of all sizes. We pride ourselves in meeting (and often exceeding) clients’ expectations in a professional and cost-effective manner, which is a strategy that has resulted in our long-standing working relationships with clients, partners, and stakeholders. Be: SAFE - Go Traffic Management Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.