Post Title: Customer Success Support Specialist Business Unit: Customer Success Accountable to: Customer Success Support Manager Salary: £26,250 per annum Hours: 37.5 per week (Monday to Friday) Fully Remote Role within the UK Company Overview My Money Matters was founded in 2018 and started life providing UK public sector employers with an innovative pensions solution. We have been on an exponential growth journey ever since. We are now a financial wellbeing platform serving both the public and private sectors. Our mission is to become the category leader in helping employers improve the financial wellbeing of their people. To date, My Money Matters has grown to hundreds of thousands of users across the UK. We help people to improve their financial wellbeing through our retirement, learning, coaching, webinars, will writing and many other offerings. My Money Matters is a remote-first business that’s focused on being an employer of choice where people thrive. We are an award-winning team of 75 and the youngest business to win ‘Employer of the Year’ at the ‘Investors in People’ awards in 2023. We are also a Disability Confident Employer. Purpose To support the Customer Success team and Partners with administration to ensure processes run smoothly for all company products. Principal accountabilities and responsibilities to include • Working alongside the Customer Success team to achieve our strategic and operational priorities., • Developing and maintaining the administration processes and proactively suggest and introduce improvements to ensure efficiencies., • Support the Implementation Team with the preparation and management of the Partner transition list and processing in accordance with the required timelines., • Reporting and managing Partner and employee queries or issues associated with Providers and liaise directly with the Providers to address or resolve., • Preparation and management of the monthly new joiners’ files, in accordance with specific guidelines, maintaining attention to detail and ensuring deadlines are met., • Liaising with partners and external providers, developing and maintaining relationships to ensure a professional service is provided., • Processing and management of the monthly opt-in/opt-out process and listing schedule procedures within agreed timescales., • Monitor and report Partner statistics and invitation file performance and complete analytical requests as and when required., • Assist with the management and delivery of Payroll Reporting process, identifying and addressing discrepancies and coordinating amended reports., • Contributing to a safe and enjoyable environment where colleagues feel motivated and engaged to perform at their highest level., • Support the maintenance and updating of the CRM system with all contact notes to enable effective customer management and reporting. Skills and Requirements • Knowledge of the current Local Government Pension Scheme legislation, including Additional Voluntary Contributions., • Excellent written and verbal communication skills. Strong team player with a willingness to collaborate to achieve solutions., • Ability to prepare and format reports, daily records and process data., • Organised with a high attention to detail. Self-motivated and ability to prioritise busy workload in a fast-paced environment., • Good team player with a willingness to collaborate to achieve solutions. Flexible and willing to develop skills across different operational activities., • Competent computer skills including MS Office: Word, Excel, PowerPoint and Outlook. Qualifications and Experience • A Level standard or equivalent experience Benefits This a role that offers true satisfaction with the chance to help other people. We value each of our colleagues’ contribution and we offer benefits that cater to our colleagues’ mental, physical, and financial wellbeing. We know that we all want different things so there’s something for everyone. Here’s just a few things we offer: • £200 allowance to get your home office set up, • A generous holiday allowance of 25 days plus the day off for your birthday, • Contributory pension scheme (4% Employer, 5% Employee), with the option to top up your pension, • Affordable salary sacrifice benefits such as Cycle to Work, Home and Electronics, Gym Memberships Travel & Leisure, Lease Cars and much more, • Discounts and savings on shopping, travel, entertainment and more, • Access to our outstanding Employee Assistance Programme, • Access to Your Care and our own Wellbeing Hub, • Enhanced Family Friendly Pay, • Peer to Peer Recognition, • Quarterly socials and team events, • Significant training and development opportunities, • Volunteer day, • Annual leave purchase, • Health Cash Plan, • Enhanced Company Sick Pay, • Long Service Awards, • Group Life Insurance As we are a remote company, all of our interviews are being conducted online via Microsoft Teams. Please contact us on here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us, if we invite you to interview. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – improving financial lives for all workers in the UK. This is an outstanding opportunity for an ambitious and talented individual to make a significant, long-lasting contribution to a high-profile business, at a key point in its development. So why wait?
We are seeking a passionate and motivated Chef to join our growing team across two plant-centric restaurants with a focus on healthy, nourishing food. Menu is very plant centric with a few sustainable fish options but no meat or dairy. The space is often used for wellbeing events, meetings and workshops so creativity and adaptability is key. Rota is a mix of morning and evening shifts but restaurant closes at 10:30pm. Key Responsibilities: Work with the Head Chef to provide a high standard of colourful and creative dishes • Ensure the smooth operation of the kitchen on a daily basis, • To ensure the delivery of quality, consistently presented menu items with a strong plant-based focus as well as some fish dishes, • Ensuring speed of service during busy periods, including up to 100 covers for breakfasts, • Contribute to event catering and special functions, • Maintain high kitchen hygiene and food safety standards, • To follow our opening and closing procedures as well as general cleaning duties, • Work efficiently across two nearby locations What We’re Looking For: • Passion for healthy, seasonal cooking and in interest in food for wellbeing, • Room for creativity and growth as the company expands, • Level 3 Food Hygiene & Safety, • Interested in healthy cuisine concept and event catering, • Excellent communication skills, • Self-motivated, positive and eager to grow with the business, • Flexible and reliable with scheduling, • Organised What We Offer: • A supportive, growth-oriented work environment, • Opportunities for training and development, • Being part of an exciting, health-driven culinary concept, • Incentive schemes with rewards and bonuses for added value Hours: Shifts are ranging between 6:30 am - 16:00pm and 17:00pm -22:30 pm, we are open 7 days a week and bank holidays, so flexibility and availability to work all shifts (including weekends) is essential. Applicants must speak some English, be eligible to work in the UK, be able to provide a work reference and have a minimum 1 year experience in similar environments. Pay: From £15.00 per hour Benefits: Company pension Discounted or free food Employee discount Free fitness classes On-site gym Experience: Chef: 1 year (required)
Urban Rose are looking for a beauty therapist for our Chiswick west london store. This role is perfect for someone passionate about beauty and wellness, dedicated to making clients look and feel their best. If you have a keen eye for detail, excellent interpersonal skills, and a commitment to high standards, we would love to hear from you! About the position: We are currently looking for a full-time beauty therapist, specialising in manicures and pedicures, waxing, lashes & threading. As a Beauty Therapist, you’ll play a crucial role in providing exceptional beauty treatments and services to our clients. You must be able to create a welcoming and relaxing atmosphere for clients from the moment they enter the salon. Conduct thorough consultations with clients to understand their specific needs and preferences. Address any client concerns or questions with professionalism and empathy, ensuring they leave satisfied with their experience. Recommend suitable treatments based on individual requirements. Product Knowledge: Stay updated with the latest beauty trends and techniques to provide informed recommendations to clients. Educate clients on post-treatment care and suggest MDL products that can enhance and prolong their results. Sanitation and Hygiene: Maintain a clean and organised work environment, ensuring all tools and equipment are sanitised according to health and safety standards. Follow all hygiene protocols to provide a safe and comfortable experience for clients. Team Collaboration: Work collaboratively with other beauty therapists and staff members to ensure smooth operation of the salon. Participate in team meetings and training sessions to continuously improve skills and service quality. Fulfill ad-hoc tasks as directed by the line manager. Beauty Treatments: While not essential, it is advantageous to have experience in performing the following beauty treatments in a professional work environment: Eyebrow Tinting Facial and Body Waxing Lash and Eyebrow Tinting Eyelash Lifting and Brow Lamination Full Body Massage & Facials. Our requirements You will need to meet these requirements to be eligible for the position. Minimim Level 2 Beauty Therapy Qualification Minimim 1 years’ Spa/Clinic experience Exceptional people skills dealing with all customers in a warm and friendly manner The ability to work under pressure and have good time management skills Ablility to work efficiently and be self-motivated Have a positive ‘can do’ attitude Be capable of building strong and professional relationships Our offer This position comes with the following benefits and compensation. A competitive salary. A friendly team with exposure to all parts of the business Opportunities for career progression and transfers across the group Training on brands such as Elemis, Margaret Dabbs, Hydra Facial & more! Increase in holiday entitlement with longevity Commission on all retail products sold Company pension scheme Staff discount on products and treatments Employee referral scheme our exclusive one Wembley Park app where you can get discounts on shops such as Nike, Tommy Hilfiger and so much more.
We have an exciting opportunity for a motivated Fine Dining Waiter to join our passionate team at the three Michelin starred Restaurant Gordon Ramsay, located in Chelsea. Established in 1998, Restaurant Gordon Ramsay is our flagship destination, the jewel in the crown of Gordon Ramsay Restaurants. Holding three Michelin stars since 2001, the restaurant provides elegant modern French cuisine using only the finest seasonal ingredients and employing both classic and modern techniques. Restaurant Gordon Ramsay is a true mark of excellence, quality, and consistency, combining contemporary elegance and unparalleled service. Open for Lunch & Dinner Tuesday-Saturday. Closed Sunday & Monday. We are ideally looking for candidates who: • Have previous experience working within a fine dining or Michelin Star environment, • Are passionate about delivering the highest levels of service to our guests in an engaging and informative way, • Be able to work effectively as part of a team and build rapport with our guests and the team, • Desire to continuously learn and improve both knowledge and skills What you do as a Fine Dining Waiter: • You pride yourself on having excellent product knowledge and going the extra mile to create memorable guest experiences, • You’re confident to run a section and supervise the junior members of the team, • You thrive on teamwork and support the management team to guarantee guests always have a fully positive dining experience, • You’re keen to use your interpersonal skills, energy, and passion for food and wine to ensure the highest standards and performance targets are constantly achieved What we offer you: • Competitive Pay Rate, • Wage stream employer-Employees can access up to 50% of wages before payday, • Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3, • Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment, • A fantastic 50% staff discount on food and drink in UK restaurants, • 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family, • Preferential Room Rates at Gordon Ramsay Restaurants partner hotels, • 30% Discount on bookings for your Friends & Family in all UK Restaurants, • MYNDUP - you can get up to 2 hours a month free, anonymous mental health support & wellbeing, counselling or therapy, • 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels, • Amazing family meals on duty If you have a love for hospitality, a passion for creating memorable guests experiences, and are looking to develop your career in a best-in-class restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
An exciting Sous Chef opportunity has arisen at Street Pizza – Battersea. Street Pizza - Battersea is the ultimate destination only a stone's throw from iconic Battersea Power Station, serving signature bottomless pizzas, cocktails, wines and beers in Battersea, right by the river. Live sports and banging tunes - with iconic DJs, game days and unforgettable nights, with pizza by your side. Quite simply, it's Pizza without rules. And quite frankly, it's legendary. What you do as a Sous Chef: You will be expected to run the pizza station, taking responsibility for the effective execution of all pizzas in the section according to the restaurant specific standards We expect our Sous Chef to be able to manage the kitchen staff, including training and rotas, and ensures the kitchen is clean and ready for service You will support the Head Chef in the smooth running of the kitchen, doing everything you can to make sure our guests have the best experience We are looking for candidates who are: Experienced Senior Pizza Chef/ Sous Chef currently working in quality – high volume restaurants Able to work full time, 5 days out of 7 Passionate about food with a desire to learn and work hard Keen to progress their career in a quality restaurant environment Able to work both independently and in a team environment What’s in it for you: Competitive Pay Rate Wage stream employer-Employees can access up to 50% of wages before payday Access to our world-class training & development opportunities globally including WSET Accreditation Levels 1-3 Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment A fantastic 50% staff discount on food and drink in UK restaurants 50% discount on Gordon Ramsay Academy classes & courses for you and Friends & Family Preferential Room Rates at Gordon Ramsay Restaurants partner hotels 30% Discount on bookings for your Friends & Family in all UK Restaurants 50% off Membership to CODE which includes unlimited access to industry offers across restaurants, bars and hotels Amazing family meals on duty If you have a passion for food and are looking to develop your career in a best-in-class global restaurant group, we would love to hear from you. We do receive a high volume of applications and are only able to contact those who have been successful in moving to the next stage of the recruitment process. At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.