Service desk manager jobs in BeckenhamCreate job alerts

TechOps Lead We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems. This is a player-manager role, ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate. The Role As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure. You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms. Key Responsibilities Leadership & Team Management Lead, mentor, and line manage a team of TechOps engineers Set clear expectations, run 1:1s, and drive performance standards Define and document workflows, escalation paths, and SOPs Own and optimise the service desk/ticketing pipeline Report on performance metrics, trends, and improvementsMonitoring & Device Management Own monitoring and alerting systems to proactively identify issues Manage lifecycle of IoT and edge devices across multiple sites Drive preventative maintenance strategies Lead root-cause analysis and post-incident reviews Maintain accurate asset inventory and ensure compliance standardsInfrastructure & Networking Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.) Standardise configurations and maintain documentation Troubleshoot end-to-end system workflows across hardware and software Act as escalation point for complex technical issues Recommend and implement infrastructure improvementsNew Site Onboarding Lead technical delivery of new site deployments Oversee network design, hardware setup, and system configuration Support remote commissioning and technical validation before go-live What We're Looking For Experience 6+ years in IT support, infrastructure, or technical operations Proven experience managing or leading a technical team Experience working with distributed systems or multi-site environments Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageousTechnical Skills Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls) Experience with routers, switches, and firewall

Job Title: Gas Supervisor Location: Kent / Cornwall Working Hours: Monday to Friday / 45 hours per week Salary: £55,227.80 per annum + 5% SLA Job Purpose: The HVAC Supervisor is crucial to the delivery of PPM, Reactive and testing workstreams whilst supporting with technical assistance to all maintenance teams across the estate. This role will require you to supervise, influence and build strong working relationships with the customer, internal teams and regional HVAC Engineers. The role is responsible for effectively planning and leading HVAC teams to ensure all services are completed to the agreed standard and comply with all regulatory and company standards. This role is also responsible for overseeing all technical standards within the operation. You will be the technical expert and key account holder for FGas ensuring maintenance of our obligations to ensure our ongoing membership, in addition you will support and guide engineers through any training. The requirement to manage a budget and service delivery in a cost-effective manner is critical whilst ensuring compliance with customer and company Health & Safety requirements at all times Key Accountabilities: • Represent the company in a professional manner at all times and develop a good working relationship with the Site and Maintenance Technicians and the customer’s employees., • Ensure that all sites are covered for maintenance services, including Reactive and PPM., • Provide technical support and coaching to Regional Site & Maintenance Technicians., • Ensure under performance on KPI’s is understood and action plans are in place to drive improvement., • Support the Divisional Account Manager on all technical, people and FM process issues., • Provide cover for Divisional Account Manager during times of absence, holidays and meetings., • Complete specified reports and compliance documentation and take action on any issues raised, • Audit FM documentation and action on any non-compliance issues., • Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level., • Regularly communicate with the customer on all FM activity., • Compliance with all of City policies and procedures., • Participate in the recruitment and selection process of Technician vacancies., • Comply with health & safety legislation and Company processes, • Carry out any reasonable management request. Financial Responsibility: This role is responsible for Identifying and delivering business development opportunities within the budget to fund additional services to the customer. Managing all capital plans and projects jointly with the Customer and designated Managers, ensuring they are scoped and completed to specification within budget to optimise value and service delivery. People Responsibility: This role is currently responsible for managing a technical team consisting of experienced Regional Store Technician and Regional Maintenance Technicians. As the business grows, the team size may increase accordingly. Knowledge, Skills and Abilities: • Ability to maintain and repair a range of electrical and mechanical equipment, e.g. fans, pumps and compressors, • A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background, • Previous experience of effectively leading and managing a team is essential, • Previous experience of developing client relationships would be advantageous, • Strong PC literacy, with experience in extracting, collating and presenting performance data along with a good understanding of the CAFM., • Strong communication skills, both written and verbal, • Excellent planning, organising, prioritisation and project management skills, • Strong results focus, takes accountability for own performance and that of the team, • Effective problem-solving and decision-making

Millers Vanguard is the UKs premier provider of catering, and refrigeration maintenance for the hospitality industry. We are an industry-leading single-source solution for private and public sector catering and refrigeration support nationwide. Specialising in Preventative Maintenance, Reactive Engineering and end-to-end asset management. Our customers include Major restaurant chains, hotel chains, Correctional institutions, Schools, Airports, Care Homes, Stadia and Staff catering facilities. Job Description: Due to significant growth in our customer base, we are now looking to recruit experienced Commercial Refrigeration Engineers to join both our Reactive Engineering and planned preventative maintenance section. Your Role: Based from home attending customer sites within your region You will attend Reactive or PPM calls to repair and maintain equipment on our customer sites Carrying out repair and maintenance activities within capability range To communicate on a regular basis with our Operations Team providing updates on work tasks To accurately and securely maintain all vehicle stock, tools and equipment Our ideal candidate: F-Gas Certification C&G electrical qualifications/experience Walk in Fridge/Freezer experience Stable work history with good engineering skills Willingness to develop new skills and qualifications Minimum City & Guilds level 2 qualified. CO2 and Hydrocarbons and has a minimum of 5 years experience. Full driving licence Why join us? We value or employees here at Millers Vanguard so in return for your hard work we offer a number of bene?ts 32 Holidays per year pro-rata You will be supplied with a full smart and modern uniform complete with a tablet You will be fully supported by your local Field Operations Manager plus our Technical Support Desk A fully stocked Mercedes Vito Opportunity to participate in charity events Long service awards Company Pension Regular staff treats for employees and their families Career Development Your induction will take place at Millers Vanguards bespoke City & Guilds accredited Training Academy in Bury, Lancashire (accommodation etc. fully provided) As you develop in the role supported by our training programmes you will then have the opportunity to progress your way through our pay grading structure. Ability to commute/relocate: reliably commute or plan to relocate before starting work (required) Hours : 42.5 hours per week, Monday to Friday TPBN1_UKTJ

Service Desk Manager - MSP / Microsoft - North London (Hybrid). Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over?. Were hiring a Service Desk Manager for a growing MSP in North London.

Keywords Service Desk Manager, Customer Service Manager, Operations Manager, Service Delivery Manager, Fire & Security Manager, Customer Experience Manager, Dispatch Manager, PPM Coordinator, Contract Administration Manager, Service Operations Manager, SLA Management, WIP Management, Fire & Security

Service Desk Manager - MSP / Microsoft - North London (Hybrid). Are you the kind of Service Desk Manager who wants to build something, not just inherit a process and keep it ticking over?. Were hiring a Service Desk Manager for a growing MSP in North London.

This role will be responsible for ensuring the delivery of a high‑quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service‑related issues. Manage service desk performance, workloads, KPIs and service levels. A l

Experienced Service Desk Manager needed in Blackburn to lead a technical support team, oversee daily operations, ensure ticket management, and drive service excellence in a hybrid working environment.

Seeking a Security Service Desk Manager to oversee administrators and engineers, manage service engineers, and handle stock. Requires experience managing Intruder Alarm Security Service Engineers.

Manage operational teams and uphold exceptional service standards.

Position 1: Monday (6 hours), Saturday (6-8 hours) & Sunday (6-8 hours).Position 2: Thursday(6 hours), Saturday (6-8 hours) & Sunday (6-8 hours).Ensure exceptional levels of cleanliness across all areas of the park.Proactively maintain high-footfall areas and repeat cleaning regularly.Follow COSHH

Complimentary gym membership for another person (after 2 years service). Mental Health, Well-Being and EAP Services. Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.

Westminster Academy has a fantastic opportunity for an innovative and dedicated.The post holder will promote a Trauma-informed approach when interacting with students, staff and parents.They may be asked to manage and look into behaviour and pastoral incidents in depth and report to relevant senior

Service Charges & Rents Manager. Service Charges & Rents Manager. This is a key operational leadership role responsible for the end-to-end management of service charges, rent setting, billing, compliance, and customer engagement across our housing portfolio.

Online GP service, cycle to work scheme, gym membership discounts and many more!. Metered Customer Service Advisor Fixed Term Contract 23 months. Development opportunities in line with the Metered Customer Service Advisor progression plan.

Put your sales and customer service skills to great use. Due to a huge growth in client demand Sales and customer service advisor roles have become immediately available in their busy sales and marketing company. Sales and customer service advisor.

Do you have experience in industries such as waitressing or as a barista? Do you have strong customer service skills that you would like to use as a Sales and Customer Service advisor?. Requirements for this Sales and Customer Service advisor opportunity:. Experience in industries such as retail, ho

Feeling stuck in retail, customer service or sales with limited growth and earning potential. From day one, you'll receive client training and invites to attend upskilling sessions with experienced Sales advisors, this role is designed to help you develop your communication, customer service and sal

If youve also worked in the following roles, wed also like to hear from you: Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, Call Centre Agent. Customer Service Advisor / Danish Speaker. An exciting opportunity for a multilingual customer ser

Sales & Customer Service Agent.

Weekend Customer Service Advisor (Hybrid). About the RoleWere looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our clients growing support team. Working exclusively at weekends, youll play a key role in delivering exceptional customer service via phone, email

Join a growing and thriving sales and customer service team in Croydon!. Committed to high customer service standards. Providing high-quality service and brand representation.

We're the UK's biggest home cleaning service.

Provide regular domestic and scheduled cleaning services for ongoing clients.

Public transport costs assistance available.Relocation / accommodation costs assistance available.Cleaner - N20 Whetstone - immediate start.Ventry Care are recruiting members of domestic staff (cleaning and laundry) to join the housekeeping team at our residential care home in Whetstone N20 (London

We're the UK's biggest home cleaning service.

We're working with a welcoming school in North London looking to appoint a.You'll play an important role in maintaining a clean, safe, and hygienic environment for pupils, staff, and visitors, helping to ensure the school is presented to a high standard each day.Cleaning classrooms, corridors, toile

This opportunity would suit a proactive and customer-focused individual who is passionate about delivering exceptional service and enjoys working in a fast-paced environment. Deliver high-quality customer service to German-speaking customers via telephone, email, and other communication channels. Ge

Immediate Starts Available – Full-Time Equivalent Opportunity: Immediate Starts Available!.Our client is only able to consider candidates who are.Applications from current international students will not be considered.Are you ready to represent a dynamic company where you can grow and thrive.Locat

We offer high-quality, specialist care to some of the most disadvantaged and vulnerable children in society.Every young person in our care is supported by a team of experienced, empathetic staff within warm, welcoming homes.Our approach is built around emotional safety, trust, and consistent daily r

Wapping - Care in the Home South Division.Are you a compassionate and reliable care professional looking for a rewarding role in a supportive family environment?.We are seeking a reliable and professional female care assistant to support a male client living in Wapping, London.The client has a C3/C4

Be part of an ambitious Children’s Social Care service improving outcomes for children and families. Multi-Agency Child Protection Service (MACPS). Join Harrow Children’s Services.

As the Customer Service Manager, you will take responsibility for the day-to-day management of the planning and scheduling function, overseeing a team of Schedulers and Call Handlers responsible for coordinating repairs and maintenance appointments across a mobile workforce. Customer Service Manager

As a Service Manager, youll be required to be a registered with the CQC and you will lead a team delivering high quality care to clients, who may present with challenges or have complex health needs. Depending on service requirements, this role may involve a combination of service management respons

General Manager – Buzzy Bar – Up to £48,000 + Bonus + Service Charge. We're also open to speaking with ambitious Assistant General Managers who are ready to take the next step into their first General Manager role. We're working with an exciting late-night venue that's looking for a charismatic

CLEANERS WANTED LONDON & KENT.Kent | East London | North London | South London | West London.We are looking for reliable, hardworking, and detail oriented cleaners to join our growing team.This is a great opportunity for someone who takes pride in their work and enjoys working independently.General

Hawkstone is a specialist residential service in Bradford, West Yorkshire, supporting people with learning disabilities, complex needs and behaviours that may challenge.

Are you interested in a meaningful career in mental health? If you're searching for a role that is both diverse and rewarding, we invite you to join us as a Community Support Worker.Based in Woodley, Stockport, you'll become a valued member of our dedicated team.We offer flexible hours to suit your

This service supports adults with learning disabilities and associated complex needs who may have behaviours that challenge.

We are looking for a compassionate, positive and creative individual to join our supportive and dedicated team at our supported living service in Westwood, Leek. The successful candidate will be supporting individuals at our beautiful and homely Supported Living Service and out in the community. No

To respond to the service users individual needs and aspirations and to assist the service user to maximise their independence and respond to all opportunities presented to them during their day to day life.