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Director - Financial Services Transformation (Service) - LondonReference Code: 416512-en_GBContract Type: PermanentProfessional Communities: Strategy & TransformationWhy join frog?frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by buildin

As an established IT Service Operations leader, you will have significant impact in embedding a culture of operational excellence across Service Design and Management and End User Computing, giving colleagues access to the key tools and services they need to support the UK energy market. You will st

Role: Operations / Account Director Location: BlackburnDuration: 3 MonthsOverview Suited to someone who can lead the team at a senior level, have responsibility for the P&L, provide guidance and provide support where necessary.

A leading travel company is seeking a Service Excellence Director to champion operational excellence and enhance customer experiences. This hybrid role based in Greater London involves strategizing and implementing service excellence initiatives, overseeing quality assurance frameworks, and leading

We are now seeking an exceptional Director of Finance to help secure our long‑term future and develop services in line with demand. At Alexander Devine Children s Hospice Service, we provide specialist care and vital support to children and young people with life‑limiting and life‑threatening

The Director of Customer Services will provide strategic leadership to our customer services function, ensuring the delivery of a modern, high‑quality customer experience across all areas of contact and engagement. Our mission is to enhance residents’ lives and improve landlords’ services by a

Work closely with the Executive Chef, Events Sales Director, and all leadership to ensure seamless communication between departments on menus, service flow, event standards, and programming. Oversee daily service execution for events + restaurant service. The Service Director is a strategic hospital

The position offers a unique opportunity to influence service charge strategies and lead improvements in service delivery. A large housing organization in London is seeking an Assistant Director of Service Charges. The successful candidate will have extensive experience in managing service charges,

Service Governance: Conduct regular service reviews with clients and implement SLA governance and quality assurance frameworks. Strategic Service Delivery Leadership: Oversee the end‑to‑end delivery of services, ensuring adherence to SLAs and timely resolution of issues. The Cloud Service Delive

A community-focused waste service provider in Lancashire is looking to appoint two experienced Non-Executive Directors (NED) to join its Board.

The Director, Service Delivery is responsible for ensuring high-quality service delivery, meeting performance metrics, and driving continuous improvement in service operations. They work closely with cross-functional teams to develop and implement service delivery strategies, manage client relations

Leading a workforce of around 600 colleagues, our new Service Director for Direct Services and a broad portfolio of critical frontline services, you will shape a single, coherent operating model across Prevention, Reablement, STAR (Home support service), learning disability provision, Day Opportunit

Service Director of Strategy & Communications. Bringing together corporate strategy, policy and performance, along with communications, you will develop a directorate with a unified vision driving organisational clarity, aligned with political ambition and ensuring our collective focus on empowering

A public service organization is seeking a Director of Development to provide strategic leadership and enhance service quality. The ideal candidate should have substantial experience in service development, a proven ability to lead high-performing teams, and a strong customer focus. This position of

The Senior Director, IT Service Management is responsible for ensuring the readiness of the InvestCloud Private Markets Network (PMN) across product technology, participant service management, and IT operational elements. Own the Service Introduction plan and book of work, coordinating across Produc

The Director of Development will provide strategic leadership to the organisation’s development function, ensuring high‑quality design, enhancement and oversight of our products, services, and quality standards. You will champion our corporate values and behaviours, modelling them across their d

Service Director of Strategy & Communications. Bringing together corporate strategy, policy and performance, along with communications, you will develop a directorate with a unified vision driving organisational clarity, aligned with political ambition and ensuring our collective focus on empowering

Role: Operations / Account Director. Lead service quality improvements and support ongoing change/transformation programmes. Lead and support on‑site teams across technical services, projects, and helpdesk.

Since 2009, Yibi Precision has been a leading OEM specialist in Metal Injection Molding (MIM), integrating innovation, precision, and reliability into every solution we deliver.With over 1000 employees and a 50,000 sqm facility, we are proud to serve global clients across industries such as medical,

As the Service Delivery Director you are accountable for defining front line customer service strategy for our Viator-Experiences business. Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation. Drive the strategy for customer first service deliver

Following a restructure that has led to the creation of three new Service Director posts, we are taking a new approach to supporting children and young people who need our support, and seeking to appoint an exceptional Service Director – SEND and Inclusion to lead our local area approach to inclus

A leading housing organization in Greater London seeks an Assistant Director of HomeCare – Repairs to oversee the repairs team and enhance service quality. Responsibilities include driving service improvement, ensuring compliance, and collaborating with stakeholders.

A local government authority in England is seeking a Service Director - Education and Skills to drive improvement across the education system.

A global AV services provider is seeking a Service Delivery Senior Director to oversee comprehensive Audio Visual operations for major clients. This pivotal role involves overseeing the entire AV service lifecycle, ensuring excellence in service delivery, and leading project execution.

A leading global financial institution in London is seeking a dedicated professional to enhance their AML and fraud monitoring capabilities.This role focuses on improving compliance with AML regulations and managing risks associated with business development.The ideal candidate will have experience

Support the Service Line Director in delivering the budget, growth, and profitability targets for the Energy Transition service line. The Deputy Service Line Director will play a key leadership role in supporting the delivery and growth of WSP’s. Working closely with the Service Line Director, you

Oversee the day-to-day operations of transcreation and creative language services, ensuring smooth workflow and efficient delivery of services. Proactively work with partner agencies to evangelise and sell localisation services to Publicis Groupe clients, ensuring organic and strategic portfolio gro

A leading wealth technology firm is seeking a Senior Director, IT Service Management to oversee the successful introduction of the Private Markets Network into live environments. This role demands strong stakeholder management, operations experience, and a solid understanding of financial services.

A leading funeral service provider in the United Kingdom is seeking a Senior Funeral Director to oversee funeral arrangements and lead a dedicated team in Oxford.

A public service organization based in the United Kingdom is looking for a Director of Development to lead their strategic initiatives. You will enhance the development function and drive improvements across services, ensuring a data-led approach to service quality. The role requires significant exp

A key UK energy regulator is seeking a Deputy Director - IT Service Operations to lead strategic and operational oversight across enterprise IT services. This role is vital for enhancing digital services and operational excellence, supporting the UK's transition to sustainable energy solutions. The

Leading a workforce of around 600 colleagues, our new Service Director for Direct Services and a broad portfolio of critical frontline services, you will shape a single, coherent operating model across Prevention, Reablement, STAR (Home support service), learning disability provision, Day Opportunit

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong

Service Director of Transformation. We have come far, but there is more to do; breaking down silos, embedding our values across the organisation, and ensuring that we continue to transform to deliver the best services for our residents. Our ambitious transformation programme cuts across the authorit

We’re seeking a future team member for the role of ETF Service Director, Vice President to join our Asset Servicing - Client Experience team. The ETF Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business, ensuring that BNY delivers a consiste

A local governmental authority in the West Midlands is seeking a Service Director of Transformation to lead its ambitious transformation programme. This role will focus on enhancing outcomes, eliminating waste, and ensuring services meet the needs of diverse communities.

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. As a leading, global financial information services provider, Fitch

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. We’re inventing the future of customer experience by delivering market‑defining business models, products, services, brand enga

We are seeking a dynamic and visionary Director to grow our FS business through our Customer Experience Transformation activities, focusing on Customer Service and CRM. You will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particu

Lead and develop a collaborative and high-performing CO internal communications, events and engagement and Civil Service communications t. Play an active role in the leadership of the Government Communications Service across Whitehall, building partnerships with key external stakehold. Build strong

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. The role emphasizes collaboration and data-driven improvements, ensuring the service ali

The Life Underwriting Director will play a pivotal role in managing and driving transformational change across their underwriting processes. Define the strategy and plan for Life Adviser Service Operations in alignment with the overall business strategy and goals. Drive and implement transformationa

Drive the successful delivery of various IT services, including break-fix services, dispatch services, managed services, cloud services, project management, application development and maintenance, infrastructure services, cybersecurity, and digital transformation initiatives. Minimum of 15+ years o

Own financials for all service P&L's and lead the Service Directors in financial governance and controls. Own service risks and control service costs. Service Delivery Director experience on major defence programmes.

A leading global financial information services provider seeks a Product Owner & Developer for the Service Desk AI Assistant role in London. Ideal candidates will have a strong AI technology background, experience with IT Service Management tools, and a passion for improving user experiences.

Our new Service Director of Housing will be at the forefront of this transformation - leading the charge to modernise systems, refresh processes and policies, and tackle a legacy of challenges head-on. As one of the UK’s largest local authority social housing providers, with over 27,000 homes maki

A healthcare provider in the West Midlands is seeking a dynamic Home Manager to oversee the Ledbury Intermediate Care Unit and manage the Ledbury Minor Injuries Unit.The ideal candidate will be a qualified nurse with leadership experience, responsible for ensuring excellent quality of care and compl

We are looking for a visionary and credible senior leader with substantial experience in commissioning within a children’s services context, a strong track record in service transformation, excellent partnership development skills and a deep commitment to making a difference for the children, youn